• Big Fish Games

Big Fish Games

Overview

Big Fish Games has a rating of 1.32 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Big Fish Games most frequently mention customer service, real money, and credit card problems. Big Fish Games ranks 904th among Games sites.

  • Service
    23
  • Value
    23
  • Returns
    19
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There's no customer service phone # to call after 10 years I think it's time to move on.
  • Big Fish Casino Texas Holdem Poker is a low down rip off poker site.
How would you rate Big Fish Games?
Top Positive Review

“Big Fish Games is the best!”

Taha T.
1/6/24

Now you might think that I'm a bot or someone who works with big fish games, but I'm actually like you, I saw so many bad reviews about this company about "scamming" and "coupons codes" and I wanted to test that by myself, so I downloaded big fish games launcher and I bought 3 childhood games I used to play them when I was a child: Alice Greenfingers, Farm Mania and Youda Farmer. I couldn't believe that this company have these very old games that we all used to play them as kids, so I downloaded them and I played the demo version and of course they let you try the game before buying it, so I played them and I finished the demo and then bought them all, I added my visa card info and bought without any issue, not like these other reviews claim, and the support? They have a really nice and amazing support team, they can help you with any issue you face or any help you need. Now for the part of the people who lost their accounts it's because they broke the rules. How did they do that? Now big fish games gives a free coupon code for new users (1 time only) but these people wanted to abuse it and try to get multiple codes to activate it in the same account and to be honest they deserved the punishment, which made these users get mad and make a fake bad reviews against this company and of course also they will get their friends and alt accounts to make more fake reviews

Top Critical Review

“0 customer service”

Mj B.
1/20/24

Big fishes poker feature hs been either running slow or can't connect at all for over 30 days. After numerous emails by me and 100s of friends on the site nothing has been done AND when you do email you get a computer generated letter that doesn't speak to anything you've asked. There's no customer service phone # to call after 10 years I think it's time to move on. They seem to have no clue to fix it. They have the capability to message all players, yet not one word of what's going on. Besides the slots are fixed, you'll be hard pressed to win anything. If I could give them 0 stars I would

Reviews (174)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33) fish casino (13) fish games (18)
Thumbnail of user mjb43
2 reviews
14 helpful votes
January 20th, 2024
• Updated review

Big fishes poker feature hs been either running slow or can't connect at all for over 30 days. After numerous emails by me and 100s of friends on the site nothing has been done AND when you do email you get a computer generated letter that doesn't speak to anything you've asked. There's no customer service phone # to call after 10 years I think it's time to move on. They seem to have no clue to fix it. They have the capability to message all players, yet not one word of what's going on. Besides the slots are fixed, you'll be hard pressed to win anything. If I could give them 0 stars I would

Products used:
None

Service
Value
Returns
Quality
Zero customer service
May 31st, 2023
• Previous review

Recently their poker app has broken for 10 days. The only way to contact them is thru email. After waiting days for a response you get some vague bull$#*! letter that doesn't even try to address your concerns. Customer service is a joke.

Products used:
Pokerist

Service
Value
Returns
Quality
Thumbnail of user marylynnc6
1 review
0 helpful votes
March 23rd, 2024

They are now offering certain packages at a certain price like you get 289 million coins 52,000 gold bars for $49.99 but when you go to purchase it you're not getting that you're getting just a regular package for that price And you can tell that they are controlling the slots at no payout rate I have tons of videos of them cheating the system they're collecting extra cash and Apple. For instance, does nothing about it. They will not return your money even if you can show them that they're wrong they don't care they won't give you your money back, they have side games that you play but you have to bet billions to even move an inch on the sidebar game to win something like a chest a low level chest they make it impossible so that you have to purchase and then they control what you win which is nothing?

Tip for consumers:
Now are the worst app on or available and Apple will not refund any money they take more money than they should. When you haven’t even purchased it’s their word against yours and they don’t care. Them and Bigfish casino are in cahoots.

Products used:
Na

Service
Value
Quality
Thumbnail of user taha.8001.taha
1 review
1 helpful vote
January 6th, 2024

Now you might think that I'm a bot or someone who works with big fish games, but I'm actually like you, I saw so many bad reviews about this company about "scamming" and "coupons codes" and I wanted to test that by myself, so I downloaded big fish games launcher and I bought 3 childhood games I used to play them when I was a child: Alice Greenfingers, Farm Mania and Youda Farmer. I couldn't believe that this company have these very old games that we all used to play them as kids, so I downloaded them and I played the demo version and of course they let you try the game before buying it, so I played them and I finished the demo and then bought them all, I added my visa card info and bought without any issue, not like these other reviews claim, and the support? They have a really nice and amazing support team, they can help you with any issue you face or any help you need. Now for the part of the people who lost their accounts it's because they broke the rules. How did they do that? Now big fish games gives a free coupon code for new users (1 time only) but these people wanted to abuse it and try to get multiple codes to activate it in the same account and to be honest they deserved the punishment, which made these users get mad and make a fake bad reviews against this company and of course also they will get their friends and alt accounts to make more fake reviews

Service
Value
Returns
Quality
Thumbnail of user kerrien11
1 review
0 helpful votes
April 13th, 2024

I have had 3 billing issues with bigfish. They send my invoice for 6.99 in AUD dollars. They take out the American amount. I have tried endlessly to have this rectified. All falling on deaf ears. My membership runs out in 2 weeks I think I will cancel my membership. I have sent them 7 emails in 3 weeks with no response. I have updated my account to say AUD but it keeps taking out the wrong amount every time. I have asked for someone to contact me and give me the instructions in case there is something I am missing. I am sick of the silence. Please don't use them They owe me over $20 and won't accept responsibility. SO, I shall go elsewhere. One consultant said they didn't care. I wish there was a game site in Australia that has the same games.

Thumbnail of user jonahk10
1 review
4 helpful votes
August 1st, 2018

When down loading from Bigfishgames.com, the game did not download as mentioned in my previous review, HOWERVER, there was no issue downloading Big Fish Games through my PC's "Wild Tangent" app, I've downloaded a number of games and find them well worth their prices. Connecting with Wild Tangent's "technical support" is a different matter.

Thumbnail of user danr1650
1 review
0 helpful votes
December 8th, 2023

Their games are very tight but not at first as they "lure" u in. Once ur in that's when they get you. Games will be very hard to win. Buying chip packages can get pricey. And DONT contact customer support. I just did & had a slight typo where I complained bout them say all the time "they punch luck or chance" that was the typo it should have been "push luck & chance" when there is none. They removed me from playing. I said no curse words I simply had a typo & they were quick to remove. I highly do not recommend this company whatsoever. They "bully" you,,, and you have no freedom of speech as I cannot make a complaint. Please go to a different place to play. This company has also been sued & lost twice. Do research. They make $150+ Million a year. That's stealing money from customers. Read what I wrote. You can see I had a typo they took wrong way. Does it look like I said something wrong?

Tip for consumers:
PLEASE AVOID THIS COMPANY AT ALL COSTS

Products used:
Chips bought for game play. $100’s of dollars spent by many people. This is supposed to be non gaming site???

Service
Value
Returns
Quality
Thumbnail of user chr.illes.meinema63
1 review
0 helpful votes
February 16th, 2024

I won,t adress al the problems with big fishgames cause there are to many.
What I like to advise to all is this…
Do not pay them anything anymore.
All the games on Big Fish can be played for free on
wendysblog.info
Or
game-owl.com.
There is also a torrentsite
pcgamestorrents.com
Again, there a 100% free, no strings attached.
Greetz from Holland.
Ps, sorry for my poor English-)

Thumbnail of user omgjernyisgood1
1 review
0 helpful votes
November 27th, 2023

As an avid enthusiast of coding and technology, my recent interaction with [Company Name] has left me grappling with an overwhelming sense of shame and regret. In an era where innovation and precision are paramount in the coding realm, my experience with this company has been a disheartening deviation from the norm.

From the outset, it became apparent that the coding practices employed by [Company Name] were subpar, to say the least. The lines of code resembled a chaotic tapestry, devoid of the elegance and structure that defines a well-crafted program. This lack of attention to detail extended beyond mere aesthetics; it infiltrated the functionality of the software, resulting in a user experience that was marred by glitches, errors, and inexplicable hiccups.

One cannot help but wonder how a company operating in the coding domain could produce such a haphazard product. It raises questions about their commitment to quality, professionalism, and their understanding of the very foundation upon which their business is built – code. As someone who appreciates the artistry of coding, it was disheartening to witness the neglect and indifference with which [Company Name] approached their craft.

What compounded my sense of shame was the realization that I, as a consumer and advocate for quality coding, had unwittingly become entangled with a company that fell short of the standards I hold dear. I should have exercised greater due diligence in evaluating their track record and scrutinizing their coding practices before engaging in any form of collaboration.

The shame I feel is not only a reflection of my misplaced trust but also a recognition of the responsibility we bear as consumers to demand excellence from those we choose to support. In the rapidly evolving landscape of technology, settling for mediocrity is not only detrimental to individual projects but also contributes to the erosion of industry standards.

In conclusion, my regretful association with [Company Name] has left an indelible mark on my perception of coding-based enterprises. It serves as a poignant reminder of the importance of thorough research and scrutiny when aligning oneself with companies in the coding arena. As a community, we must hold each other accountable for maintaining the integrity and excellence that define our craft.

REFERENCE IN IMAGE.

Tip for consumers:
No ipad

Products used:
iPAd

Service
Value
Returns
Quality
Thumbnail of user la279
1 review
0 helpful votes
January 8th, 2024

Big fish games is a total scam. I won 131.00 and went to cash out and was told the hours were 8-2pm. It was 242pm. I was told to message again then and to take down my request on cash app. From 830-354pm I messaged back and forth and was repeatedly told to try again during hours. I sent another request on cashapp. They then proceeded to suspend my account with them. They take their time. Steal small amounts you don't think you'll notice. Make you wait hours or days to be paid out. Or completely empty out your account with a glitch then say it was not their fault and try to blame you. Don't do it.

Thumbnail of user pdamhorst40
1 review
0 helpful votes
January 7th, 2024

The games are not fair. All set up to get you to buy then they leech back all your coins.so you buy more. There are people (or bots?) who never lose, always on top with trillions and 100's of billions. They track you. They are unethical IMO.

Thumbnail of user georgeb2443
1 review
0 helpful votes
November 17th, 2023

He cancelled the trip and will not return my $250 that I paid to reserve the trip. He cancelled the trip due to weather.

Service
Value
Returns
Quality
Thumbnail of user andrewnitro
1 review
2 helpful votes
December 14th, 2023

Don't get any games from them since they will just take them away. I don't recommend this company to anyone. Just get their games if you can on a different platform.

Service
Value
Returns
Quality
Thumbnail of user moman1308
1 review
0 helpful votes
October 25th, 2023

One of the "Worst Poker Games" online. It's great at setting player's up to make them loose their chips. It regularly comes up with the most impossible combo's of cards to make you loose I have ever seen. MoBetta, Douglasville, Ga

Tip for consumers:
Nothing

Products used:
NA

Service
Value
Returns
Quality
Thumbnail of user megh94
1 review
3 helpful votes
March 5th, 2023
Verified purchase

They've made EverMerge greedy, unreliable, unfair and unequal to all players. Android users get better deals than Apple users. Everything that should come stock with the game now costs real money. They take things out of the game (that are liked/necessary) and communicate nothing. Probably hoping we won't notice. Horrible company.

Service
Value
Quality
Thumbnail of user sandrah2883
1 review
0 helpful votes
December 15th, 2023

This is the game for you! Played for over 10 yrs. Accumulated 188M, played all of it, only hit 3 scatters and 2 sticky's. I've had enough of losing. If you love losing, this is definitely the game for you.

Service
Value
Returns
Quality
Thumbnail of user julip17
1 review
1 helpful vote
March 12th, 2022

I got the lastest version of this came as love the other versions the other versions had no problems but this one freeze towards the end of the game all the time. I tried it 6 times and all i can get from big fish games is to update my graphics driver. Like why? I play all other big fish games with no problems so i advice not to buy this version of the series

Thumbnail of user veronicaa4
4 reviews
10 helpful votes
January 8th, 2014

Good selection of games, GREAT prices, no malware or ads. I have purchased over 10 games from them and have never had a problem. I have changed computers a couple times and was able to easily re-download my games. I like that they let you "try before you buy"
You have to join their club to get discounted price on games, but you can cancel it as soon as you download your game... then just start it again when you want another game. Or stay with the membership and get special deals from them.

Thumbnail of user carolg688
10 reviews
8 helpful votes
June 25th, 2022

They have stopped producing any decent games and absolutely no TM games. I have asked for them to delete my account and all my personal details which they said they would. I confirmed it was my account then heard NOTHING from them. They advised they would do something but seemed to completely want to ignore my added requests of an update. I highly recommend staying away from these folks as they are not honest and the game quality you may pay for will be very low.

Tip for consumers:
DON'T

Products used:
Time management games

Service
Value
Quality
Thumbnail of user debbieb1837
1 review
3 helpful votes
April 15th, 2023

Website is hard to get on always get errors. Customer service is terrible it use to be great. I have never had a reply from them. They do not offer any quality time management games. Very disappointed it has gone so far downhill what happened?

Products used:
Software games

Thumbnail of user mikem483
1 review
21 helpful votes
March 18th, 2017

Normally when I sign up to a website they send me lots of emails, messages, etc. Big fish games, on the other hand, sent me nothing at all, not even an email confirmation confirming my on line purchace, so imagine my surprise when I notice that they've been billing me for months for something I clicked on a while ago. It is buried in the TOC that when you buy a game you are actually signing up for a membership which includes monthly payments. So not so surprising at all that they didn't feel like reminding me about it. This is dishonest to say the least and very bad business practice. On a positive note, when I contacted the company about this and complained they refunded all my money immediately.

Thumbnail of user dianes2691
1 review
7 helpful votes
July 23rd, 2023

I am not sure who bought BFG but they are the worst and least helpful group I have ever run into - all errors are my fault and they tell me to read their 'fix; for everything as if I have no experience with BFG! All I want now is credit for the last dozen games I purchased and cannot download. I have turned to iWin for m entertainment - eventually all the BFG games come to iWin.

Products used:
video games I downloaded and played on my PC - some many times, but hundreds I have yet to download and play.... 25 years and I am finished.

Service
Value
Returns
Quality
Thumbnail of user clarencel10
1 review
4 helpful votes
January 21st, 2017

Hello Big Fish I extremely love your game named MCF Dire Grove because it is realistic and live-action. There is a huge problem that your company was not making a solution for it. The game cant be played on windows 10 because it is not compatible. If i am going to play it on another pc, we cannot afford to buy a windows 8.1 pc for just to play a single game. Believe me, if the game will increase its ratings thank me if you are going to fix the problem immediately this 2017 since the game is released last 2009. Please fix it because it is a wonderful game. Thank You

Thumbnail of user natasha1978.ns
1 review
3 helpful votes
May 18th, 2023

Big fish casino uses to be fun, now they keep your chips low to increase sales. It's a lose lose game

Tip for consumers:
Don’t ever buy big fish casino chips

Products used:
Fake chips

Service
Value
Returns
Quality
Thumbnail of user lauras1719
1 review
27 helpful votes
December 23rd, 2020

They used to be a good, reliable company with good customer service. I don't know what happened. There are now frequent technical issues (including games not activating). I can see from their social media that I'm far from the only person experiencing these issues. If you contact customer service, explain that you've already tried every step in their help articles, they just respond to you with the same help article that didn't help at all! I have been a customer for years. No longer.

Thumbnail of user chrisf1642
1 review
1 helpful vote
October 13th, 2023

This game used to be fun and they say the odds are just like a real casino but I've been to a real casino many times and you win at least once or twice in the past two years out of the 15. I've been a member list last two years have been the WORST! CUSTOMER SERVICE IS NONEXISTENT HALF THE TIME AND YOU WOULD THINK ANYWHERE FROM 500 TO 900 A MONTH IN A GAME. YOU COULD KEEP A LITTLE BIT OF CHIPS ABSOLUTELY NOT! FUNNY HOW IN OTHER CASINO GAMES YOU ACTUALLY CAN ACQUIRE BILLIONS AND THEN OF COURSE LOSE IT BECAUSE YOU'RE CARELESS, BUT YOU AT LEAST WIN THERE ARE ABSOLUTELY ZERO WINS IF YOU HAPPEN TO WIN BY CHANCE IT'S TAKEN IMMEDIATELY AWAY AND YOU CAN TELL IF YOU RECORD HOW THEY DO THAT! I think they should treat their VIP members that spend quite a bit of money. They keep their app going in there, plus few workers in support working with more respect! And you a little better with what they give you,in there, they say VIP program is malarkey, and if something goes wrong in the app, you damn near, have to bring God down to prove it to them! Don't don't waste your money, nor your time there are other apps out there that truly truly charge very little for their coin packages and you actually win and have a fun time, there yet you don't have to buy you actually win that's all! Have a good day!

Tip for consumers:
They are criminals!

Service
Value
Returns

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From the business

Play free game downloads. Big Fish is the #1 place to find casual games! Safe & secure. Games for PC, Mac & Mobile. No waiting. Helpful customer service!

Company Representative

Thumbnail of user jonr28
Jon R.
Typically does not respond to reviews

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