Biblio has a rating of 3.48 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. Biblio ranks 6th among Used Books sites.
This company responds to reviews, but usually not within the first month
No positive highlights yet
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out. I know of DSM's that have been clinical officers for years being used by entire teams and not be like this. I asked for replacement or refund and denied. Though it's clearly not made for purpose. Very disappointed
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
Products used:
Used and rare books
We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.
I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.
I asked for replacement or refund and denied. Though it's clearly not made for purpose.
Very disappointed
The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.
Products used:
Book purchase
I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.
Hi Joan,
I'm so sorry for the delayed response here.
Please confirm your order number and I'll be sure to investigate thoroughly.
Thanks,
Ashleigh Redmond
Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.
Order #*******. I got an email to say books were lost & I'd be refunded. Months later no refund & no response to emails.
Hi Lauren,
I'm so sorry for the delayed response. Please confirm your order number and I'll get to the bottom of this.
Thanks,
Ashleigh
Order #*******
No delivery, was promised a refund months ago but now they stopped responding to email.
Products used:
Not delivered
So, you've lost my book! No explanation! Not even a half-hearted apology!
This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!
You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.
Hi Maria,
Thank you for reaching out, and I completely understand your anger and frustration.
I am very sorry your order was lost in transit, and we do hope it will be returned to the seller shortly. I am following up with Asendia to see if they have made any progress on the USPS claim, and I will be in touch when I hear more.
Again, my sincere apologies,
Ashleigh
Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.
Hi Ann!
Thanks so much for your review, and I'm very happy to see that we were able to help with your project!
Another great book find at Biblio! Biblio is an excellent conduit between independent book sellers and buyers. They perform a great service for book lovers.
Purchased these for my father who is ex Norfolk Regiment, the books are old but given their age are in pretty good condition.
They arrived quickly and where very well wrapped and protected.
I have had a flick through the 2 volumes and no doubt will facinate my father.
Really happy with this purchase from Besley Books
Products used:
Books
Hi Tony, I'm glad you had such a positive experience with us, and I really hope your father enjoyed the books!
Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.
Products used:
book
Hi Nancy!
Thanks so much for the review, and we're so glad to hear that you loved your experience!
GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You
Tip for consumers:
You have a easy to navagate site... Well done..
Products used:
A USAF REFERENCE MANUAL...
Hi EdK K!
Thanks so much for your review, and we're psyched to see that you've had such great experiences with BIBLIO!
Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.
Products used:
Hardback book
Thanks so much for your review, Jorge! I'm glad the book was accurately described and arrived so quickly!
I wanted an older Magazine come book on building model aircraft, it was a specific version & although i have found one or two versions of it they were way above the price i wanted to pay and mostly second hand.
I found Biblio and they had two versions of the book i wanted at between a quarter to half price and were still under other prices even when postage and packing were included. I ordered the book and received a perfect volume two days later. Great service guys
Products used:
Book
Another book ordered from third party via Biblio.com, book arrived within a few days well packed and as described. I was kept well informed as to the progress of the order via e-mail, no complaints.
Hi Alan!
Thanks so much for your kind review, and I'm very happy to see that your order arrived saved and sound!
I ordered a book for my nursing leadership class sort of last minute and it was slated to arrive in January 3rd. That's actually the day my class starts. However, the book was delivered on Monday, December 27th. I am so appreciative for the expedited shipping.
I have been a customer of Biblio for several years now, I have always had excellent customer service from the shops from which I have purchased my books. The condition of the books has always been spot on can't fault that. The only thing that I might say is to look at where the bookseller resides, the first book I bought was from Oregon and it took me several minutes to understand how it was shipped so soon, I had ordered it on line at about 22.30 on a Saturday, so when I received confirmation on Sunday morning that it had been shipped I was thinking that the bookseller was working late into the night before it dawned on me that there was a little time difference between London and the Pacific coast!
No photograph, sorry, I buy books to read not photograph.
Tip for consumers:
None
Products used:
Book
Hi Stephen!
Thanks so much for your review, and I'm so happy to hear that you've had such great experiences with BIBLIO! Please let us know if there are ways we can improve, or just let us know when you're searching for your next great book!
Many reviewers here don't understand this is a search engine that connects book buyers with thousands of different book sellers, not all of whom are terribly reliable. I've been selling on-line for well over 20 years, and on Biblio for over 10. Compared to the other sites, I have found them to have the best combination of customer service, solid search engine, and more than a modicum of care for the bookseller and the trade, not just the bottom line. I love ABE, too; the only issue I have with them is Bezos owns it (but fortunately has left it alone). BTW, if you lool up ABE's rating here, it's about the same-- 2 stars. But check out the other ratings on the right, like the Better Business Bureau. Biblio is 4.5 and higher, which is a really good score!
Gus@ aardbooks
Tip for consumers:
Biblio is a search engine connecting booksellers and book buyers. They do not sell products themselves, so such things as shipping costs, times, and refund policies vary with the individual bookseller. But the 5-6 issues I've had over the past 10 years with them have all been handled quickly and easily. Of the search services we work with (ABE, Alibris, and amazon), Biblio is the one I recommend to my customers.
Gus McLeavy
aardbooks
est. 1985
Products used:
books
Whilst I have been delighted by other mailings from Biblio members, I'm afraid that on this occasion the condition of RHC Davis's King Stephen (Order Ref *******) was not at all as expected. Described as "Very Good" it arrived with unattractive bleaching to both the the front and rear covers, a damaged spine and foxing throughout.
A rare let-down through Biblio.
Hi Tony, so sorry for the delay. If you haven't already, please reach out to us support@biblio.com or call us at 1-800-813-9432 so that we can help resolve this. If you call, you can ask for me by name, Ashleigh, or dial my extension, #144. Thanks!
Not overpriced and prompt delivery.
I will definitely use Biblio again for books that are out of print.
I ordered a book for my mother for mothers day with expedited shipping. Not only have I not received any information, or the book, but when I went to contact the seller, I was told my email was blocked. Great job Biblio! As I have not ordered with this site before, I have no idea how to be refunded, and I ordered as a guest. If my order ever does turn up, or if Biblio reached out to refund me, I'll make sure to change my review.
Tip for consumers:
Don't use this site. I'm fairly sure it's a scam and worth more trouble than just buying the same book on Amazon for slightly more.
Products used:
Books
Hi Crystal, so sorry for the delay here. If you haven't already, please reach out to us at support@biblio.com, or call us at 1-800-813-9432. You can ask for me by name, Ashleigh, or dial my extension, #144. We'll get this handled ASAP.
Clear labels to indicate quality, format, 1st editions plus seller ratings, location, shipping cost at a glance.
Tip for consumers:
Unlike other sites, if you set your address first, you can see shipping costs at a glance while browsing, instead of having to wait until checkout to find out the cost.
Products used:
Books
Hi Natasha! Thanks so much for your comments, and we're really glad to see that you were able to quickly see shipping costs as you were browsing.
I placed an order 2 months ago, still haven't received it and to contact the company to inquire about information is like pulling hens teeth. Don't waste your time or your money.
* Biblio attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Collin,
I'm very sorry to hear about your experience. Can you please confirm your order number so I can investigate this?
Thanks,
Ashleigh
Since 2003, BIBLIO has connected booklovers and bookshops. With over 100 million used, rare, and out-of-print books for sale from more than 7.5k professional booksellers around the world, you can find an uncommonly good book here.
From the beginning, our mission was to give antiquarian and used bookstores the tools to survive and grow in an increasingly digital world. Since 2003, BIBLIO has become the largest independent marketplace for used, rare, and out-of-print books, and we are still offering booksellers a global reach to market and sell the unique items they preserve.
BIBLIO gained around 200 booksellers in our first year, and now currently offers over 100 million used and rare books for sale, listed by more than 7,500 bookstores around the globe.
Hi Jackie,
I'm sorry to hear of your experience, and I'd like to dig into it a bit more. Please confirm your order number so I can investigate, and I'll be sure to get back to you ASAP.
Thanks,
Ashleigh