• Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 1.33 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 63rd among Candy sites.

  • Service
    314
  • Value
    315
  • Shipping
    321
  • Returns
    223
  • Quality
    291
Positive reviews (last 12 months): 5.3%
Positive
4
Neutral
0
Negative
71
524
See all photos

What reviewers want you to know

Positive highlights

  • I contacted customer service and they replaced the product and my mom was very happy.

Critical highlights

  • Cancelled a Valentines day order because they were out of stock - never notified med.
  • I ordered Shari's berries for mothers day and boy was I disappointed.
How would you rate Shari's Berries?
Top Positive Review

“Nice Christmas gift”

Mary W.
12/25/23

This was a great gift...the roses and carnations were beautiful and the cheesecake squares were delicious! My fiance passed this year and it's been Rough...looking at the flowers makes me smile! It was a perfect gift!

Top Critical Review

“Lies/disappointment/late delivery”

Suzanne T.
2/14/24

I ordered Sharis berries for my sisters birthday to be delivered on her birthday. I was told they would be delivered and after multiple calls with customer service where they lied and told me that they had attempted a delivery, when my sister was home all day, they sent me a note and told me that they had reached capacity for the day, and the berries would not be delivered until the following day. Too late and totally disappointed! Not worth their price!

Reviews (2,069)

Rating

Timeframe

Other

Reviews that mention popular keywords

valentines day (155) mothers day (108) delivery date (76) credit card (54) customer service (589)
Thumbnail of user suzannet743
1 review
1 helpful vote
February 14th, 2024

I ordered Sharis berries for my sisters birthday to be delivered on her birthday. I was told they would be delivered and after multiple calls with customer service where they lied and told me that they had attempted a delivery, when my sister was home all day, they sent me a note and told me that they had reached capacity for the day, and the berries would not be delivered until the following day. Too late and totally disappointed! Not worth their price!

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Value
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Quality
Thumbnail of user marieg973
1 review
4 helpful votes
February 6th, 2024

I have sent Shari's Berries chocolate-covered strawberries to my son and daughter for Valentine's Day for a few years now. My daughter didn't want to hurt my feeling but this year finally asked me not to send any more... she says they are always on their way to rotten and taste fermented. I wish I'd known a few years ago, but at least now I know to avoid this site. Very disappointed, especially for the exorbitant price I've been paying.

Thumbnail of user lauram3895
1 review
3 helpful votes
December 24th, 2023

This company, I believe, lies to customers about delivery practices. When I didn't get my berries, they offered 1/2 a refund! Why should I pay for something I didn't receive? The berries finally arrived, 8 days late - rotten and smelling disgusting. It's sad that they are, I'm sure, knowingly taking money from people for inedible product.

Products used:
Chocolate covered strawberry

Thumbnail of user andersonkesean54
1 review
2 helpful votes
February 13th, 2024

I order the strawberries 🍓and 24 roses I was very disappointed in how the the strawberries tasted sour and old and for the price I paid ova a 100$ I would expect them to taste flavorful which was the main reason of purchase my order taste completely old sour very disappointing

Chocolate 🍫 was okay 👌
Roses 🌹look beautiful but some hung over already like they about die

Products used:
Strawberry 🍓 and 24k 🌹

Thumbnail of user angdan104
1 review
0 helpful votes
February 15th, 2024

I was given two 6ct, what was supposed to be chocolate covered strawberries along with flowers for Valentine's, but what I received was 3 chocolate covered strawberries, that were average size and 3 huge hunks of chocolate with a tiny strawberry in the middle! This happened in both boxes! This stuff is too expensive for them to take an inch size strawberry and cover it with so much chocolate that it looks to be 2 inches or more!

Thumbnail of user debbief430
1 review
1 helpful vote
May 6th, 2022

I received 24 roses and 12 Sherri's strawberries yesterday may 5th from my daughter strawberries were awesome flowers were beautiful but half of them are almost dead in 1 day

Thumbnail of user maryw160
3 reviews
14 helpful votes
December 25th, 2023

This was a great gift...the roses and carnations were beautiful and the cheesecake squares were delicious!
My fiance passed this year and it's been
Rough...looking at the flowers makes me smile! It was a perfect gift!

Tip for consumers:
A great gift... I'll remember it !!

Value
Shipping
Quality
Thumbnail of user anf9
1 review
1 helpful vote
March 5th, 2024

I paid extra for a same day delivery that never made it to the recipient. Then I struggled terribly understanding the customer service people. Worst experience EVER. Will not use again.

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Value
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Thumbnail of user maryk4057
1 review
1 helpful vote
February 23rd, 2024

Pictures of fruit on advertisements are totally misleading. Very disappointed. Go to your local candy store and purchase chocolate covered fruit items.

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Value
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Thumbnail of user jessicaf1712
1 review
1 helpful vote
February 14th, 2024

These look nothing like the pictures on the website and came damaged. Will not be ordering again. All they got right was delivery date. Got a replacement order but still not worth $75.

Products used:
Chocolate covered strawberries

Service
Value
Shipping
Quality
Thumbnail of user kimc2080
1 review
1 helpful vote
February 16th, 2024

My husband bought me some of your berries for Valentines day. For the price he paid it was definitely not worth it. The berries were not ripe and instead of being sweet they were sour! For the 85 dollars he paid (for 12) they sucked. Will never recommend your product.

Tip for consumers:
Not worth the price

Products used:
Sherri's Berries

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Value
Shipping
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Thumbnail of user brendab2858
1 review
0 helpful votes
March 12th, 2024

I have ordered from them before with no problems but I will never order a plant again it looks nothing like the picture half dead.

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Value
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Thumbnail of user shannonh1028
1 review
1 helpful vote
March 8th, 2024

I wanted to send my parents some chocolate covered strawberries for Valentine!'s Day, Shari's Berries never delivered the product and promised to refund my money ($81.05). They never provided a refund! Don't waste your money or time! I don't know how they get away with this?This should be zero stars. Wish I would've read the reviews prior to wasting my money!

Thumbnail of user mikeb3638
1 review
1 helpful vote
February 15th, 2024

The most horrible experience I've ever had ordering something for my wife. I ordered her 2 dozens roses and strawberries almost 2 weeks before Valentine's Day to be sent to her on Valentines Day. No delivery and after multiple calls to the company they couldn't deliver it until 3 days after the day they were suppose to. I spent $181.00 for a special Valentine's Day present for my wife to be delivered to her job and she got NOTHING. NEVER AGAIN!

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Value
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Quality
Thumbnail of user daniellep869
1 review
0 helpful votes
February 14th, 2024

They delivered my stuff on the completely wrong day it got left in the rain with no bag the person did not even knock on the door they got soaked the company offered to resend them i said yes and they never came and now they are no longer responding to me

Service
Value
Shipping
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Thumbnail of user reginal75
1 review
5 helpful votes
June 10th, 2020

This company is a thief! I made a full purchase on 1800 flowers & Shari's berries also charged me for the same item in which I did not authorized the transaction through them! I have made numerous calls since 6/08/2020 and their employees are rude! I was told tht I will be refunded in 1-2 hrs and still today I have not gotten anything back! I have turn this matter over to the BBB! IM PUZZLE to how they were able to steal my bank information & I didnt do the transaction with them! I want my $84.00 back! I will continue to shame this company until you guys do the right thing and refund me back my $$ that was not authorized for you to take!

Tip for consumers:
DO NOT DO NOT ORDER FROM THEM NOR 1800 FLOWERS!!! THEY WILL ROB YOU 2X!!!!

Products used:
I never order from them, I order purchased flowers from 1800 flowers & this fukng company steals my money from my account!!! And given me the run around to refund me!!!

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Value
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Thumbnail of user carolinag187
1 review
0 helpful votes
December 15th, 2023

I placed an orders and selected same day delivery. I got a dozen chocolate covered strawberries for my friend who is starting her exams today. I was a bit worried seeing these bad reviews when the ones on their site seemed really good. I also checked tiktok and there wasn't many good reviews there either. I was worried they wouldn't come on time or arrive in bad condition. However, I got them same day like i ordered and when I opened them up, the strawberries were still looking good! No complaints about the condition or timing of delivery! My only note was that they don't really text you updates when you sign up for them, I only received one when I placed the order and one when the order was delivered. I would've appreciated more updates but even then I don't care that much and I'm not upset! I'll probably place another order in the future.

Thumbnail of user cheryla1020
1 review
0 helpful votes
February 4th, 2024

My sister always sends me berries for my birthday which I look forward to. This year as always they came on my birthday. I immediately opened the box and bit into one. It tasted funny and was mushy in texture. I looked at the berry and.it was moldy. I then broke off the chocolate of the next one and it too was moldy, then the next and the next. Out of the whole box there was only 3 that were good. So disappointed.

Thumbnail of user mdw11
1 review
1 helpful vote
May 11th, 2020

Haven't received one order the only one that arrived LATE for mother's day was broken and a complete mess!

Thumbnail of user poppyhines
1 review
0 helpful votes
February 14th, 2024

I was embarrassed for myself and my wife when she opened these. They were a joke. Walmart would have been a better option.

Thumbnail of user georgel446
1 review
2 helpful votes
May 18th, 2020

They were a day late in delivery and delivered melted soggy berries to my mother on mothers day. Customer shrives was un responsive and sent emails with fake order numbers and tracking promising to resend my order then they canceled it. They are a horrible company. Do not order anything from them including 1-800 FLOWERS

Thumbnail of user larryk1067
1 review
0 helpful votes
February 16th, 2024

I ordered flowers and berry's February 5th for del on valentines day flowers showed up next day the 15th. Next a card enjoy the berry's guess what no berry's. 2 phone calls and hour on the phone i was put on hold multilabel times with them trying to give me 20 percent off next order coupons finally they gave me half off. I spent 30 min on each call put on hold for half that time they were trying to wear me down. Will never order again ever with this company.

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Value
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Thumbnail of user dickl42
1 review
1 helpful vote
February 14th, 2021

Shows up at almost 8 pm on Valentine's with a box of all different size chocolate smeared and the card made with a cardboard box piece wrote in sloppy pen. I could have made and wrote a card nicer. Refusing to give my money back. Hold for almost an hour. Representatives are horrible. Don't care about your safety or the safety of your family. Does not have any idea where or how the third party shops treat covid and will not guarantee your safety or health. Nothing is from this company every thing is out sourced to companies that are not taking any precautions from covid. Carb board note written in ink. Horrible writing and not even what I asked and not even spelled correct. All representatives do not care. So what if the company ruined Valentine's they do not care. Still on hold because Manager is rude. Asked to seal to get mgr. To be transferred to another rep that wasn't her manager. Do not order anything from this company. It's 1800 flowers and they are HORRIBLE.
THANKS AGAIN FOR RUINING VALENTINES. Three thrown away because strawberries were bad. Not even fresh fruit

Products used:
Strawberry

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Value
Shipping
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Thumbnail of user steveb1352
1 review
2 helpful votes
May 12th, 2020

Ordered berries for Mom to be delivered on 5/9/20. Did not arrive, no communication from company. Finally arrived afternoon on the 11th. They were melted and total mush. Junk
Called them 5 times, got stuck in a revolving circle of waiting for a call back because they are so busy. No contact whatsoever. Emailed them, no response. Had to file a challenge with my bank to get money back.
Do not waste your money. You will never get it back.

Thumbnail of user darrenm496
1 review
0 helpful votes
February 22nd, 2024

I ordered a strawberries as a surprise thank you. First I couldn't get it on the day I had hoped but it was fine and I just accepted that it would be delivered later. I was told it would be yesterday. Didn't hear anything, checked my order status and still had the 2/21 delivery date but no mention on if it was delivered. I got in the chat and was told there was confusion with my order, couldn't tell me what. They gave me a phone number and email address to reach out. I'm at work so couldn't call but I emailed. Asking for a refund if they weren't delivering. No response. I got back on the chat told that they cannot refund my money, cannot guarantee delivery. Zero help. I'm stunned. At this point the thank you gift is ill timed. I'm not feeling hopeful about getting the money back. I will not be using this company ever again. 56.97 and a whole lot of hassle.

Products used:
None. They took my money and never delivered the strawberries

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Value
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Returns

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About the business

Follow us on social media! Twitter: https://twitter.com/SharisBerries Instagram: http://www.instagram.com/SharisBerries Pinterest: http://www.pinterest.com/SharisBerries Google+: http://plus.google.com/+SharisBerries

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