• BeenVerified

BeenVerified

Overview

BeenVerified has a rating of 2.45 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeenVerified most frequently mention credit card, day trial, and criminal records problems. BeenVerified ranks 26th among Background Check sites.

  • Service
    51
  • Value
    53
  • Shipping
    14
  • Returns
    25
  • Quality
    49

Proactively asks for customer feedback

17
See all photos
Special offer from BeenVerified
Billions of records - try searching someone today!
View Now Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • Customer service is top notch and very professional.

Critical highlights

  • It takes a long time doing searches before you even get what you think is the addreth ss (not a phone number).
How would you rate BeenVerified?
Top Positive Review

“Excellent customer service on top of accurate searches.”

Katie p.
1/21/22

I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.

Top Critical Review

“5 phone numbers, all bad. Difficult to cancel. All they gave me was info I could have googled”

Nicole S.
7/10/21

Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.

Reviews (313)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) phone number (27)
Thumbnail of user nicoles1293
1 review
28 helpful votes
July 10th, 2021

Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.

Products used:
I did 1 reverse phone lookup. I was given 5 names , so, what was the point? Who is he texting with at midnight?

Service
Value
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Nicole,

Thank you for your feedback. BeenVerified is available via email, chat and phone, could you please share the number that you dialed? BeenVerified is collection of public record information. Public records are collected through official government records such as mortgage deeds, court records, magazine subscriptions, warranty cards and utility bills. It is possible that names connected to a phone number maybe a present or previous owner. If the number is a mobile number often times the number's are recycled quite frequently which may produce more than one owner. We continuously strive to update and expand our databases to provide you with current and accurate information.

Thumbnail of user chrisa959
2 reviews
21 helpful votes
January 1st, 2022
Verified purchase

I've tried to use this site before and I get nothing beyond the basics that I can otherwise Google.
Also, when I've canceled trial memberships in the past I am later billed for monthly amounts. When I've called to complain they can't find my cancellation. So I've come to believe that their system is set not to receive cancellations if made within a certain time frame from the point of trial a subscription origination. The reason I believe this is because they "can't find" my cancellations when I've canceled within 3 (rather than 7) days. This site is a scam; don't waste your money here.

Tip for consumers:
Don't use this site.

Products used:
background checks

Value
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Kasey,

Thank you for your feedback. We thank you for being a long time customer it appears that we successfully canceled your account as requested. However the request was received after the trial has already ended, therefore the account was renewed. We have issued a refund on your account, details about the refund will be emailed to the address we have on file.

Thumbnail of user upy
1 review
35 helpful votes
June 10th, 2021

They automatically charged took $28.27 out of my bank account twice saying that it is what I initially signed up for upon my initial service plan... bunk bs because their run you around in circles website does NOT let you put a STOP to these monthly charges using your bank card numbers. The site has a software designed and set up to confuse you and lead you along a dog and pony show throwing a hoodwink blanket covering over your eyes to frustrate you. I had to "Google it" how to CANCEL this scam from taking other $28.27 auto payments out of my bank account. Been Verified is a poor excuse for a service... period. What a waste of my $58.54 which easn't worth $5.

Tip for consumers:
do NOT use Been Verified

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi There,

We are unable to locate your account with the details provided. Beenverified is more than happy to assist you with cancelling and refunding your account. You can contact us to cancel at any time, and will not be billed for your next billing cycle. To protect the privacy of your account please contact support@beenverified.com or 1-866-885-6480 Open daily from 6 am - 11:30 pm EST to cancel.

Thumbnail of user alexandern147
1 review
2 helpful votes
March 27th, 2022

Works good found who i was looking for, trying to cancel my subscription was pretty stupid, calling a phone number to cancel a online subscription is annoying having to talk to a automated robot voice is very annoying. This website really needs a way to cancel subscriptions from the web page itself inside the account settings or something because calling or emailing just to have your membership canceled is ridiculous. I liked what beenverified has to offer, just not the way they do membership cancelations.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellep1319
Michelle P. – BeenVerified Rep

Hi Alexander,

Thank you for your review. We appreciate your feedback and will pass this information to our development team for future consideration. We are happy to hear you found the information you were seeking!

Thumbnail of user sallya225
1 review
11 helpful votes
February 19th, 2022

Every time I tried to connect to their website, a page popped up saying "Access denied
This website is using a security service to protect itself from online attacks." I tried to register but it does the same with every page, I looked at the reviews here and I got an idea about it. I will not investigate further, have a nice day.

Tip for consumers:
If you can at least get to use the website, read the other reviews, they have got to experience the services.

Products used:
none because I couldn't even access the service

Service
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Sally,

If your location is outside the U. S it is possible this is the reason the access is blocked. At this time, we are unable to offer the use of our service to customers located outside the U.S. If you are located outside the U.S. you will not be able to access or use BeenVerified. However, we are happy to investigate the matter please email support@beenverified.com

Thumbnail of user sethc158
1 review
13 helpful votes
April 5th, 2022
Verified purchase

It's not worth the price. The information provided is very basic. I bought a membership for vehicle look ups but this site provides little to no background information. I also tried to do background checks but those were unhelpful as well. Billing cancelation is unnecessarily challenging as well. Stay away from this business.

Value
Quality
Thumbnail of user michellep1319
Michelle P. – BeenVerified Rep

Hi Seth,

Thank you for your feedback. We appreciate you sharing this information with us. Can you share what information related to the vehicle, in particular, you were looking for? We would like to hear more about your search results please email support@beenverified.com

Thumbnail of user douglasb541
1 review
18 helpful votes
June 29th, 2021

Site does not provide information as advertised. 30 minutes on hold waiting for assistance, then the call was dropped. No assistance from text either. Worthless.

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user morganm350
1 review
11 helpful votes
March 1st, 2022

I used Been Verified and when I no longer needed the service I called and gave them my reasoning that I no longer needed the service. The Customer Service person said it would be taken care of. MONTHS later I am still being harassed, lied to, and getting money taken out of my account, just got charged again this month! DO NOT USE. They will continue to take money out of your account and do not respect their customers, lying saying "No problem we will take care of that for you" and then continue to take money away.

Tip for consumers:
That they will lie and keep harassing you for your money, taking it out of your account even after promising to cancel your subscription with them. They do not care about their customers and are not trustworthy to use.

Products used:
Been Verified helps you identify numbers

Service
Value
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Morgan,
We sincerely apologize for the issues that you experienced. Please allow us the opportunity to look into the issue and review your account. Please email support@beeverified.com

Thumbnail of user paulh1693
2 reviews
37 helpful votes
January 14th, 2021

I searched on a scammer's phone number. BeenVerified said it found the information and required a small payment and a subscription to access the report. When I finally got to view the report, it said it had been unable to find any information, AT ALL, about the number. To be fair, they refunded me everything when I called and cancelled my account but they should have told me upfront that the search had been unsuccessful. What BV did borders on fraud.

Thumbnail of user michaelc6317
1 review
15 helpful votes
April 9th, 2022

You think your buying a one time search! Then two or three months later on your credit card statement you realize that your still being charged! Geeeeeez what a bunch of asses these people are! I called and she said did you read how it works? I said no but I know now! STAY THE HELL AWAY FROM THESE ABSOLUTE CROOKS!

Thumbnail of user michellep1319
Michelle P. – BeenVerified Rep

Hi Michael,

BeenVerified wants our customers to be aware of the billing subscription before creating an account with us. When signing up for our services we outline that the subscription is recurring until elected to cancel. The subscription can be canceled at any time.

We appreciate any additional feedback regarding your experience. Please share with us how we could have made your experience better? Please feel free to email support@beenverified.com.

Thumbnail of user nopen64
1 review
16 helpful votes
October 17th, 2021

"tried by millions" beacuse you make them wait for results that are instantaneous. I'm sticking with google and other places. I hope BeenVerified goes out of business and bankrupt.

Thumbnail of user danac59
Dana C. – BeenVerified Rep

HI There,

When searching for data our site gathers information from several resources to provide results. While the site is searching data the progress is displayed on the screen prior to the subscription page. If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer

Thumbnail of user avisl7
2 reviews
11 helpful votes
February 27th, 2022
Verified purchase

It asks you for $1 for a trial to fetch the info you want. Then after 20 minutes of a bar filling up, then starting over, then filling up, then it asks you again to pay for a membership which is $25+. Total scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Avis,

We apologize for the misunderstanding of our trial service. The $1.00 trial is good for 7 days once the trial ends and you would like to continue the service after the trial, you will be automatically enrolled into the monthly subscription. If you cancel the trial and would like to resubscribe, you will be prompted to resubscribe at the monthly rate as outlined on our website. We invite you to contact us at support@beenverified.com to discuss your experience in more detail.

Thumbnail of user rondr
1 review
23 helpful votes
January 3rd, 2021

If you open up their site, you will think what you are doing is free, but what you don't know is by doing so you some how have agreed to pay them using PayPal. It with a monthly reoccurring payment. The payment is set up to be paid early in the morning hours and you wont notice the notification of PayPal's payment going through and it happens every month until you catch the of $13.44. It cost me $26.88 to learn my lesson... don't be schooled by BeenVerified!

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user beank2
1 review
12 helpful votes
October 25th, 2021

Been Verified had no real information about anyone I looked up. Addresses, phone numbers, and criminal history is not up to date. Been Verified didnt do anything for me besides give me a headache with all the repetitive bs. Reletives, family members, neighbors, phone numbers, it's all wrong. I don't know If I should feel safe that no one can find me or worried because according to Been Verefied im living at a place I've never lived in and using a number I haven't used in almost 10-20 years. Complete waste of time.

Service
Value
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Bean,

Thank you for your feedback. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name or age, try removing some of that information and running the search again. We continuously strive to update and expand our databases to provide the most current and accurate information we possibly can.

Thumbnail of user autumnm49
1 review
25 helpful votes
November 22nd, 2020

I checked myself out and most of it was completely wrong or some made up mess. I don't know who they get their data from, but I've lived at the same address for the last 22 years and not where they say I've lived. Not to mention the email addresses listed were completely wrong except for 1.
Then I checked out my sister's criminal history and most of it didn't list what she had gotten in trouble for. I wish I hadn't wasted my money on this useless site. It said $17 under the 3 months and I clearly didn't see that smaller font below stating I'd have to pay $52 that first time. Rip off.

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user chadp170
1 review
4 helpful votes
February 8th, 2022

It took me 3 times to cancel it. Their information was not accurate on the car we looked up and then they kept arguing with us 3 months after requesting cancellation.

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user stevef1088
1 review
9 helpful votes
March 9th, 2022

Consumer beware, this outfit is hoping you don't review your monthly CC statements since they will continue to bill you each month even when you call them to 'stop'. Had to go through my CC company to 'block' them from future debits to my CC account. Stay away at all costs.

Service
Value
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Steve,

We apologize for the inconvenience. Based on your review it appears we did not receive a request to cancel and would like to further investigate the matter. We are unable to locate an account based on the member number provided. Please email support@beenverified.com so that we can resolve this matter for you.

Thumbnail of user allyssal5
1 review
6 helpful votes
January 3rd, 2022

Waste of money. There was barely any information available on myself or anybody I searched. Half of the information that they did provide was inaccurate. Would never recommend the site to anybody.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Allyssa,

Thank you for your feedback. Can you please share what information you were looking for? If you're having trouble locating the information. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name or age, try removing some of that information and running the search again. For additional assistance please email support@beenverified.com.

Thumbnail of user laceyf23
1 review
11 helpful votes
October 1st, 2021

Tried and tried to cancel! BOTH times the agent intentionally hung up on me! They gave their spiel about "aren't you lucky, we'll send you a free visa giftcard just verify your info" and WOULDN'T STOP even after I said NO I just wanted to cancel. The first guy openly got mad and hung up. Called back. Next lady hung up right away after trying to give the same "gift card" and my cutting her short. ABSOLUTELY A SCAM. They won't allow you to cancel!

* BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Lacey,

We are not affiliated with a Visa gift card. BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. However it appears you spoke with our chat team, the request to cancel and refund was completed as requested.

Thumbnail of user lindac842
1 review
21 helpful votes
March 5th, 2019

Been Verified spreads nothing but false information over the internet. Anyone who relies on their data is being duped. In my case, I had an annulment 30 years, and that's the only information they provide regarding me. Will they update the information? I've asked - they said no. These people don't care if they ruin lives.

Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hello Linda,

The information in BeenVerified's reports is aggregated from public records and publicly available information. This public information is compiled through many public offices and agencies with the intent and for the purpose of it being made available to the public. There are many sources of public records, including: telephone directories, public property records, utility bills, magazine subscriptions, voter registration, and more.

If you would like to remove your information from appearing in our database, please email support@beenverified.com with the following information so we may locate it and remove it:

A. Your name as shown on our site
B. Age listed
C. The cities and states you are listed with

For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: http://www.beenverified.com/opt-out-instructions, or email support@beenverified.com

Thank you,
BeenVerified Customer Support

Thumbnail of user lisac2470
2 reviews
18 helpful votes
June 19th, 2021

They claimed that they can find all the information you need on someone. Everyone i searched had lengthy criminal records and always show up on internet searches, ECT. Beenverified did not find any criminal records on anyone. Couldn't even locate me! What a waste of time. Do not waste your time or money on them. Not worth it. There info is not updated or current at all. I come up on all types of site but yet they couldn't find me at all. Couldn't believe it! I'm mad about the fact that i wasted so much time searching things that couldn't be found! Seriously use another site! They suck! 2

Tip for consumers:
Waste of time. Couldn't locate any information I was looking for. The only thing I found useful was the registered sex offenders in my area..they couldn't even locate me!!

Products used:
People lookup

Value
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Lisa,

Expanding your search may produce the results you are seeking. For example if you've submitted your search with a specific city, middle name, or age, try removing some of that information and running the search again. By adjusting the search parameters you may be able to find the results you are looking for. We are more than happy to assist you please contact support@beenverified.com.

Thumbnail of user brienr1
1 review
4 helpful votes
February 21st, 2022

Just canceled after getting incorrect, missing and more. The factual data I knew was not even reported on Been Verified. You get what they presented for free on Google.

Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Brien,

Can you share what specific information you were looking for? We continuously strive to update and expand our databases in order to provide the most current and accurate information we possibly can. If we can be of further assistance please email support@beenverified.com.

Thumbnail of user stevenm1821
1 review
7 helpful votes
December 1st, 2021

A one time Title and History Report on a 2006 Porsche turned into an invisible monthly hit of $16.13. How other people out there are not noticing a month hit?

Tip for consumers:
BeenVerified may be a clearing house for other background or search related businesses. CarFax perhaps. So look for it, and know that once they have your information... they will use it.

Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Steven,

We apologize for any confusion regarding your account. However, we do inform at sign up that you will incur a monthly fee until elected to cancel, you can cancel at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com for further assistance.

Thumbnail of user dalen56
1 review
25 helpful votes
June 12th, 2020

Taking advantage of the elderly with "bait and switch" billing. After I caught the 2nd charge to the credit card, I found out that she was lead to believe it was a one time charge of $15, and that the information that was claimed to be available, was not. This is typical business practice for a company that scams people on a fixed income out of their limited income with recurring charges spaced out so that the consumer is not alerted. Only a scammer sets it up where you can NOT cancel from the website, and provides no mention of how to do so,

Thumbnail of user katiep22
3 reviews
7 helpful votes
January 21st, 2022
Verified purchase

I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.

Service
Value
Returns
Quality
Thumbnail of user danac59
Dana C. – BeenVerified Rep

Hi Katie,

This is awesome! Thank you for sharing your experience with us.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.

Business History

BeenVerified was founded in 2008, with the mission to offer everyone easy, affordable, and fast access to public records.

Company Representative

Thumbnail of user stefanir1
Stefani R.
Customer Support Associate

How do I know I can trust these reviews about BeenVerified?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.5
313 reviews
Have a question about BeenVerified?