• Modern Furniture

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Overview

Modern Furniture has a rating of 1.69 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Modern Furniture most frequently mention customer service problems. Modern Furniture ranks 315th among Furniture sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Worst customer service and totally unprofessional.
How would you rate Modern Furniture?
Top Positive Review

“We ordered a dining table from this site”

C K.
7/11/13

We ordered a dining table from this site. With free inside delivery and also a 10% off coupon, the price was right. From the date of order to delivery it was less than 10 days total. Unfortunately, the shipping company used was awful... very bad customer service and then on top of it, the table was damaged during shipping and we refused the delivery. We contacted Bee Mod right away and at first were very frustrated that no one would answer their phone or call back but they were very responsive via e-mail. We sent pictures of the damaged table to customer service and we received a full refund just a few days later.

Top Critical Review

“Terrible After Sales”

Margaret N.
5/7/23

I have had a problem with my dining chairs, I can't get them built, I have tried and tried and tried to get this resolved with this company but to no avail, they are an utter disgrace at after sales support despite it advertising on their website as having 24/7 customer support, I've been left with 6 dining chairs that I'm unable to build, no help from them, paid good money for a full dining set that I can't use, absolute joke of a company

Reviews (16)

Rating

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user margaretn867
1 review
0 helpful votes
May 7th, 2023

I have had a problem with my dining chairs, I can't get them built, I have tried and tried and tried to get this resolved with this company but to no avail, they are an utter disgrace at after sales support despite it advertising on their website as having 24/7 customer support, I've been left with 6 dining chairs that I'm unable to build, no help from them, paid good money for a full dining set that I can't use, absolute joke of a company

Tip for consumers:
Don't buy from them

Service
Value
Shipping
Returns
Quality
Thumbnail of user 17ap47
1 review
0 helpful votes
September 5th, 2023

Be careful with their return policy. They advertise that anything can be returned however, they use this so called "white glove" service which basically means that the item is non-refundable. But they dont stay this clearly on the page. Awful customer service. Cant get through their phone line, you can only email them and they dont respond right away. Its absolutely horrible.

Products used:
nightstands

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaclyng
1 review
2 helpful votes
January 28th, 2011

My review is exactly the same as all the others. I placed an order for $2400 that I was told was in stock & would be received w/in a week. My credit card was billed in full the same day. I did not receive any shipping confirmations and was becoming worried so I called them, emailed them, sent live chat requets etc. Absolutley no response. I don't know how I was able to talk to someone & place an order so easily. After reading all these reviews it scared me more so I called my credit card company & cancelled payment.

Thumbnail of user rhettb
3 reviews
4 helpful votes
October 16th, 2012

I really like this company they did a price match and gave me an additional 10% off of a dining room set. I was very please with their product and service.

Thumbnail of user lenep
1 review
3 helpful votes
July 15th, 2010

DO NOT SPEND YOUR MONEY HERE! Worst customer service and totally unprofessional. We ordered a table of which they charged us $699 for and only received the legs / base. Box with top lost. They will not reply to any phone calls or e-mails AND live chat operator disconnected me when I requested contact info for a manager. Sure this place is run out of some basement by scammers! Wouldn't surprise me. Currently out $800 including customs and brokerage.

Thumbnail of user ck21
1 review
1 helpful vote
July 11th, 2013

We ordered a dining table from this site. With free inside delivery and also a 10% off coupon, the price was right. From the date of order to delivery it was less than 10 days total.

Unfortunately, the shipping company used was awful... very bad customer service and then on top of it, the table was damaged during shipping and we refused the delivery.

We contacted Bee Mod right away and at first were very frustrated that no one would answer their phone or call back but they were very responsive via e-mail.

We sent pictures of the damaged table to customer service and we received a full refund just a few days later.

Thumbnail of user joanf
2 reviews
4 helpful votes
August 9th, 2010

I ordered a hanging ball chair from beemod.com in May 2010. I received my chair promptly and exactly as ordered. The customer service was as expected and I have no complaints what-so-ever. In fact, my children enjoyed the ball chair so much that I just placed another order for our TV room. Great products, great service, and as already said, definitely would purchase from beemod.com again!

Thumbnail of user annam5
1 review
2 helpful votes
December 21st, 2010

Omg, never buy anything from this website! Its a scam. I hope i will get my money back.

Thumbnail of user gk3
1 review
1 helpful vote
November 8th, 2010

Worst furniture buying experience ever! Do NOT buy from this website, or their sister website evinco. The company name should be changed to BEEWARE!

Thumbnail of user andream2
1 review
1 helpful vote
July 11th, 2013

DO NOT BUY FROM BEE MOD! I bought a table for $1000! The base was cracked when it arrived. I tried contacting Bee Mod and no answer. I found out who there wholesaler was and contacted him instead, he sent me a new base. Well the new base 4 mo later now has a hole in it! I contacted him again and he is no help for some reason the 2nd time around and Bee MOD obvi NO HELP! DO NOT BUY FROM BEE MOD!

Thumbnail of user paulas6
1 review
1 helpful vote
July 13th, 2013

I order a mirror for $650 and received an invoice right away. The website stated it was in stock. I waited for the mirror for a month before I contacted Bee Mod. I was assured that they contacted the warehouse and I was going to be contacted within the week regarding delivery. Two weeks went by without any contact. I once again contacted Bee Mod and they told me the same story. Another week goes by and no one contacts me. Finally, i gave them an ultimatium: Contact me immediately regarding the status of my mirror or cancel my order. NO REPLY. I called them 2x this week and left 2 messages. NO REPLY! This company sucks! I never write bad reviews, but this company deserves it. Please do not order anything from them!

Thumbnail of user lacshells
1 review
3 helpful votes
March 19th, 2011

I ORDERD A WHITE LEATHER SECTIONAL FOR $2,198 2 WEEKS AGO NEVER RECIEVED IT. THEY SAID IT WOULD SHIP THAT SAME WEEK WHEN THE WEEK CAME AND WENT I EMAILED THEM, SINCE THATS THE ONLY WAY TO TALK TO THEM THEY WILL NOT TALK LIVE AND THE NUMBER THEY PROVIDE ON THERE MODERN FURNITURE WEBSITE FOWARDS YOU TO VOICEMAIL. I HAVE REPORTED THEM TO BETTER BUSINESS TURNED IT OVER TO THEM TO HUNT THEM DOWN TO GET MY MONEY BACK IM LIVING ON 10 50 AN HR IM NOT RICH THAT WAS MY INCOME TAX MONEY I USED I LEARNED A HARD LESSON NEVER BUY ONLINE ESPECIALLY IF I CANT SPEAK TO A LIVE REP

Thumbnail of user jk6
1 review
2 helpful votes
April 13th, 2010

I emailed to make sure, as their site promised, that I would have my order in a week. I was told I absolutely would. My card was charged three days later, but no shipping confirmation was sent, as promised on their site. Two days after that I called and emailed, but got no response. It would have been better had their site not promised 'EXCELLENT CUSTOMER SERVICE' and ' We are tech savy, and will most likely receive your email not only on the computer but on a blackberry as well, therefore ensuring amazingly quick replies to emails. Looking forward to hearing from all.' My order had not shipped and would not be there as promised. I cancelled my order and got an email saying I would receive a refund, but one week later and I still haven't. Nobody answers the phone. Terrible.

Thumbnail of user mohamadk
1 review
2 helpful votes
October 1st, 2011

SCAMMERS. SCAMMERS. SCAMMERS. BE CAREFUL WITH THIS SITE. I ORDERED A TABLE NEVER RECEIVED THEY CHARGED MY CREDIT CARD AND I KEEP GETTING THE RUN AROUND. BE CAREFUL WITH THESE CROOKS.

Thumbnail of user miriamk
1 review
2 helpful votes
April 13th, 2010

I have attempted to contact beemod.com both by phone and by email. I haven't had a response to either.

Thumbnail of user keiths1
1 review
2 helpful votes
June 25th, 2010

I placed my order in Feb of 2010. I still have not gotten my order. I have left many emails with no responce to the questions that I asked. I did get a phone number for Anton and it is *******420. It is a phone number for Beemod but it goes directly to voicemail. Do not expect any reply as it will not happen. All I can say is that they took my money and did not send me my chair. This business is a total ripoff. Their customer service is so bad that I can't see how they are a real business. Buyer beware! As of 26JUN2010, I have not seen my chair that I ordered.

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