• Beds.co.uk

Beds.co.uk

Overview

Beds.co.uk has a rating of 2.5 stars from 816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and poor quality problems. Beds.co.uk ranks 8th among Beds sites.

  • Service
    63
  • Value
    56
  • Shipping
    58
  • Returns
    36
  • Quality
    57

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
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What reviewers want you to know

Positive highlights

  • I was also quoted to delivery dates both within a week, so I can not fault this service at all.
  • Absolutely fantastic purchase of king size ottoman bed frame.

Critical highlights

  • I have no faith whatsoever in the quality of the products and even less in the customer service.
  • Really poor service as far as I am concered, The mattress I ordered has non-existent memory foam.?
How would you rate Beds.co.uk?
Top Positive Review

“Fantastic Customer Service”

linda c.
1/19/23

Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Top Critical Review

“Poor quality”

Mohammed N.
2/16/24

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Reviews (816)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) delivery date (37) memory foam (61) bed frame (30) quality bed (32) trading standards (14) delivery driver (24)
Thumbnail of user mohammedn102
1 review
0 helpful votes
February 16th, 2024

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Service
Value
Shipping
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Quality
Thumbnail of user mercedesd25
2 reviews
1 helpful vote
February 9th, 2024

Order number:*******1312

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again.
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company

Tip for consumers:
I will never ever use this company again!

Products used:
Divan bed set with matching headboard and mattress

Thumbnail of user talechigavazira1
1 review
0 helpful votes
March 3rd, 2024

Got our bed about three months back and the mattress feels like absolute rubbish, it's like we are sleeping on springs.

Thumbnail of user hennersg
1 review
0 helpful votes
January 9th, 2024

Following two 'faulty quality' mattresses (as declared by beds.co.uk), which were both collected by your delivery team, 'beds.co.uk' have now failed to meet two refund deadlines. This afternoon, four phone calls I made were ended/cut off, without any attempt to call me back, or contact me by email. I have sent numerous emails, all ignored. Let's see if 'Julie', on the 'resolutions' email address, posted in reply to various customer complaints on this site, yields any response- if it does, and my issues are resolved satisfactorily, I will be happy to come back on here and give positive feedback, and thereby giving others hope that they take complaints seriously, but let's see. If they do not contact me, or resolve this, I will also come back here and report back for all to see.
Also, within a couple of weeks, the base of the bed has now broken (very thin/weak materials). As the phone kept being cut off this morning, I have as yet been unable to report this, so I will keep trying, and also expect a full refund. I have no faith whatsoever in the quality of the products and even less in the customer service.
beds.co.uk have very astutely ensured that their web address comes up first on any internet search, thereby giving the impression of a reliable and popular supplier. From my own experience thus far, and reading the complaints from others, I would certainly not recommend them to others, and sincerely hope that I can at least get my money back, so that I can use it to purchase an appropriate bed from another supplier. I am now about to have a second spinal MRI this week, and the lengthy delays and substandard products are undoubtedly exacerbating my pre-existing and ongoing health injuries.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm5978
1 review
0 helpful votes
March 7th, 2024

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my back. On top of that the charged me £70 at the door for delivery charge because I'm not in free postage area 😡 wouldn't even let my animal sleep on it

Thumbnail of user amil64
1 review
0 helpful votes
November 23rd, 2017

Excellent price, fast delivery and love this bed! Good customer service, would definitely recommend

Thumbnail of user annea44
1 review
0 helpful votes
November 29th, 2017

Lovely mattress at very reasonable price. Very good communication and efficient effortless delivery. Well done, guys!

Thumbnail of user richardsstephanie392
1 review
0 helpful votes
November 1st, 2023

No one order off beds.co.uk.
I ordered a anti bedbug memory foam double mattress and they delivered a stained mattress on 24th October that never expanded to full size so I had it sent back.

Today they collected it and delivered another mattress which was completely wrong. It was a cheap foam mattress king-size. I can't use it and it's taking up too much space.

I am so unhappy with two wrong items I want a refund and the company won't respond to me.

Thumbnail of user s.fraserhpra
1 review
0 helpful votes
March 5th, 2024

They ask you to write a good review before you have received the item and then they will waver the delivery fee. I asked for a refund and they refused to send me any confirmation of booking, give any of their names and they stole my money

Tip for consumers:
This is a scam. They are stealing money and asking people to give good reviews before purchase to waver fees then don't deliver

Products used:
This is a scam do not order a bed

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahp213
1 review
0 helpful votes
November 23rd, 2017

Great value for money. Items arrived quickly and the instructions were easy to follow which made putting up the bed very easy

Thumbnail of user debbieb916
1 review
0 helpful votes
May 18th, 2020

Ordered a. Mattress. Phoned and spoke to Sarah who arranged a quick and speedy delivery. Great service

Thumbnail of user gillianat59
1 review
0 helpful votes
November 2nd, 2023

Sent wrong mattress.refused to refund after 30 plus phonecalls and emails. Lies and more lies from them. Trustpilot and my bank are now investigating them.disgrace of a company!

Products used:
Nothing as mattress finally taken back

Service
Value
Thumbnail of user damienm89
1 review
3 helpful votes
February 28th, 2022

The bed is fine but the edges of the wood is very sharp and uncomfortable to step on and hold. I ordered the memory foam/spring mattresses. It was only £100 to add this option however I wish I hadn't. It was the biggest load of rubbish ever. I did consider returning but it would have cost £50 to send it back, I also considered donating to charity but then thought that I wouldn't want to subject anyone to sleep on that. In the end I threw it in the skip.

Products used:
Bed

Service
Value
Shipping
Returns
Quality
Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Hi Damien, Thanks for leaving a a review, I am very sorry to learn of the issues raised, I am very sorry to learn you were unhappy with your mattress selection, We do offer a 14 days cooling off period where its stipulates if you are unhappy with your purchased within your 14 day period a free collection/ exchange if offered. I am very concerned to learn of the issues raised with the bedframe please reach out me via resolutions.beds@gmail.com along with your order details so i can investigate this further.

Best Wishes
Julie. P
Beds.co.uk Customer Satisfaction Team

Thumbnail of user zeeshank28
1 review
1 helpful vote
February 22nd, 2023
Verified purchase

Bought king size bed with drawers, the quality of the material is very bed, beds drawers are not strong at all, head board is flimsy and make noise when try to sleep on the bed, I called them few times to return but they are keep disconnecting the phone. In the attached picture from the web bed looks nice but not strong at at all

I am not recommending any one to buy this bed with drawers

Tip for consumers:
do not use beds. co.uk they show it is very strong and good but bed and drawers frame is flimsy

Products used:
still looking for one to buy

Service
Value
Shipping
Returns
Quality
Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Hi Zeeshan K., Thanks for your feedback I am very concerned to learn of you feedback as I have checked our analytics feed via the sales and after sales call line and can not see any calls dropped, I am sorry to learn that you are faced with issues when sleeping on the bed. Please reach out to via resolutions@beds.co.uk so i can look into this.

Best Wishes
Julie.P
Beds.co.uk Customer Satisfaction Team.

Thumbnail of user rebeccap117
1 review
0 helpful votes
November 23rd, 2017

I purchased a double bed with memory foam mattress. The delivery was quick & efficient. Though we did had problems fixing the base together, but after 1 phone call an email was sent & sorted. It would have been helpful if the instructions were sent with the bed. Felt it was good value for the money I had spent

Thumbnail of user ethang18
1 review
0 helpful votes
April 22nd, 2018

Beds good quality for the value of the money, only reason I didnt give 5* is due to the instructions being difficult to follow.

Thumbnail of user sandramcguire5859
1 review
0 helpful votes
October 28th, 2023

I have had 2 beds now, both damaged no one now answering calls or emails would definitely not recommend.

Products used:
Bed

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindac4685
1 review
0 helpful votes
January 19th, 2023

Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Hi Linda C, Thanks for your lovely review :)

Best Wishes
Julie.P
Beds.co.uk Customer satisfaction Team.

Thumbnail of user susanp1049
2 reviews
1 helpful vote
September 10th, 2020

I ordered my Mattress in June this year! (2020) now it is September 10th 2020. Still no mattress. 7 deliver dates missed. So NOT happy. Have now asked for a full refund. Which includes Extra postage as we were JUST outside the delivery area. Watch this space to see if we get our full refund! (added note: On 20th September I did get a full refund with in the time they said I would get it) But I will not use them again.

Products used:
We wanted / orders a 6ft king size Cloud Premium Memory Foam Mattress..Never arrive, awaiting refund.

Thumbnail of user steves1019
1 review
0 helpful votes
September 17th, 2019

I had very good customer service from Zak when ordering my bed. The prices seem very competitive, so hoping the product matches their customer service when it arrives.

Thumbnail of user jason.kerin.comprehensive
1 review
1 helpful vote
October 25th, 2023

Worst experience
Worst experience. Scam like service and evasive emails.
To give you a flavour of the experience…
I ordered a bed for next day delivery from their website.
The next day I got a confirmation email that the bed would arrive well over a week later.
I was instructed to answer this email if I needed to add any information.
So I answered it with 'please cancel this order as I would need to buy a bed today.'
6 or 7 emails between me and their "customer service" team member. Them; offering a sooner date.
Me; No thank you, cancel the order please.
Them; we will give you a discount.
Me; No! PLEASE CANCEL ORDER, I have bought a different bed now, as my wife is out of hospital today and needed a bed today! Just please cancel the order.
Them; so I will give you £20 discount and the bed will arrive on the 26th.
Me; what part do you not understand. CANCEL ORDER!
They ignored all my requests and today I got a phone call from the delivery company with a time slot for tomorrow and a phone call from the after sales team!
I have a poorly wife and new born baby and Beds.co.uk have stressed me out with their inability to understand plain English. They BEHAVE LIKE SCAMMERS!
Not only would I NOT recommend this company, I would actively encourage people to use a different company when finding a bed. Go local!

Service
Thumbnail of user marcb770
1 review
0 helpful votes
July 6th, 2023

Worst company ever dealt with in any capacity. Damaging products awful service and unresponsive. They still owe me money and bed and i do not know when either will work out. One that did arrive, quality was shocking DO NOT TRUST

Service
Value
Shipping
Returns
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Thumbnail of user jf127
1 review
0 helpful votes
July 30th, 2017

Don't understand M. B's complaint - never mentioned the mattress itself once, just delivery!
My Mattress is brilliant, the whole service; whether it's another sub company that deliver - who cares. The deliverer was immensly helpful and more importantly the Mattress was much cheaper than others I've been viewing and is very comfortable so far! Nice one Beds.co.uk

Thumbnail of user phillipl30
1 review
0 helpful votes
March 26th, 2017
Verified purchase

Easy simple and effective, can't complain at that.
Product was delivered very quickly and as discribed

Thumbnail of user sp1130
1 review
0 helpful votes
August 14th, 2017

Have read some previous poor reviews and was worried. But... ordered last Sunday and told next day for bed but 7-10 for mattress, I opted to wait and have both together. This morning (6days later) both were delivered (after receiving text and E-mail day before).
Absolute quality at a great price, I was expecting cheap and nasty but got cheap and quality. Easy assembly and looking forward to testing it out tonight.
Highly recommended.

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From the business

We are specialists in beds, mattresses and rattan garden furniture.

Business History

We are a small family run business based in the Heart of the uk in the birmingham area.

Company Representative

Thumbnail of user terrib46
Julie.P Beds.co.uk R.
Advisor
Typically does not respond to reviews

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2.5
816 reviews
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