Bedroom Furniture Discounts

11/24/2023 - 12/22/2023

We had a GREAT experience start to finish! Great price! $100.00's less than our local outlets!
Fast shipment!
White glove delivery (included) they brought them into our home and set them up right where we wanted them! Fast Friendly, Professional! Great follow up too as we have been called by BOTH the delivery company and the retail website to make sure we were happy!

WIN, WIN, WIN! All around

We would do it all over again and may just do that very soon!

I waited 4 months to receive my furniture and one piece was received cracked and broken. The company was notified within 24 hours and I requested a replacement piece, not even a full return or refund. The company ran circles around my proposal and delayed me another 4 months then denied to replace the pieces and would not accept a return. I spent $5000 on a broken bed and this piss poor company did not assist me at all when it came to their terrible quality product. DO NOT ORDER FROM THIS COMPANY. Dr. Mark Denney

I rarely take the time to leave reviews but I feel that I need to save you all some trouble, SHOP AT YOUR OWN RISK!

I ordered in-stock office furniture that cost thousands from Emma Mason on 8/13/23. I was then contacted that shipping would take 4-6 weeks due to covid. Over three years later I'm unsure how that's an excuse, but ok, fine. My frustration comes not only from the company's practices, but from Ivan, a customer service manager.

On 10/25/23, TEN AND A HALF WEEKS LATER, Ivan told me that the average transit time from when an order ships to when it arrives to the delivery company is two weeks, quicker for expedited delivery and that my order had finally shipped. Not only was he dishonest and unethical by telling me my order had shipped, but he refused to expedite delivery and had actually placed a note for the delivery company to not deliver my order from the items that had already arrived. I found this out from the delivery company who also validated that Emma Mason is not a great company and that they have also experienced problems with them.

This company could not provide an estimated time of delivery. I notified Ivan that I wanted to cancel my order and also told him how disappointed I was. I never heard back from him.

On 11/10/23, I was contacted by Tiffy, another customer service manager who told me that my order had shipped, verifying that Ivan had lied.

I finally received my order on 11/15/23, FOURTEEN WEEKS LATER. I was then sent a text message asking if I would recommend the company and I said no. No response after that. I was so disappointed by the dishonesty and unethical practices of this company and the lack of customer service I received by the people they hired.

2 week delivery? AKA 14 week delivery for "in-stock ready ship furniture". Also, check out the Better Business Bureau complaints filed against this company, they are not even rated with the BBB.

I was skeptical, but did my research and decided to order a table on Black Friday. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.

We ordered a piece of furniture to go with an existing set. Everything was great. The best part was that Nadir gave us consistent updates throughout the process. Never did we have to chase someone for status information. This is rare today and was greatly appreciated.

I can't express enough how great this company is, especially their customer service. I delayed my shipment for two months and Nadir Iqbal was in communication with me during that time and after I received the furniture. Products were in excellent condition when they arrived. Drivers did a great job in setting up furniture. I will definitely buy from them again. Thanks again, Nadir!

Thanks to Nadir for keeping me updated with the delivery process, I would make purchases again. The furniture was just what I expected in terms of fabric and wood color. I am very pleased.

I was nervous about ordering furniture online but had the best experience ever. My customer service representative Nadir was absolutely the best! He kept in touch with me every step of the way, from initial order to delivery completion. I never had to guess or worry where my order was as I was so well informed. Thank you to Nadir for such a positive experience. Highly recommend!

I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with Emma Mason. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic. I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from Emma Mason. Really pleased and highly recommend Emma Mason for all your furniture needs.
Denis from NJ

This is the 2nd large purchase I have made from Emma Mason. Their customer service from order to delivery is impeccable. Nadir was extremely helpful and attentive to my issues with the furniture mfg. In getting the order processed and shipped. He responds within minutes to any of my questions and provides a clear, in-depth explanation. The furniture is beautiful I am so happy with both my purchases - Bernhardt and Hooker.

After experiencing so many delays following the pandemic, I ordered 11 pieces of furniture that came as 17 separate packages in June setting a delayed delivery of December when I would be moving into a newly constructed senior living facility. I was assured this would all come together.

I had a few panicked moments when I learned the original delivery company that was storing my furniture went out of business. The furniture had been seamlessly transferred to another company that did a stellar job. Lourdes was fantastic. I learned that it better to coordinate delivery through Emma Mason and Lourdes really had my back promptly returning calls and sending emails.

It was the best delivery experience we have ever had. The furniture was in great shape, the deliverers were knowledgeable and professional. We will definitely recommend Emma Mason.

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.
So excited to put this dining set to use for upcoming holidays.

Long process, worth the wait which was explained at time of purchase. Nadir was great keeping me posted through the process. Thanks

These guys did a great job answering all the questions I had before, during and after my purchase. They kept me informed as I had knowing ordered a product that was backordered but Drichsen continued to keep me up to date in terms of fulfillment and delivery. Great communication and all around team. Would definitely purchase from them again!

We purchased a Kitchen Table set. It took a while for delivery, but that was expected and stated at time of purchase. Customer service was in contact throughout the entire experience. Nadir, Carl, and Tiffy were very professional and courteous.

From the first contact with Bedroom Furniture Tiffy Tan kept in touch with the progress of our order. It arrived in the time period we were told.
The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring.
I would recommend them and I would use them again. Thank you.
Jim Dowdle

Definitely would order furniture again from them. My credenza that I ordered is just beautiful. And I found it there for the best price anywhere.

I ordered a dresser 8 weeks ago and was told then that there was a 4-6 week delivery. DELIVERY, not shipping. It has now been a full 8 weeks since I ordered and I have inquired twice about the fact that the item has yet to ship. I have been given two excuses by the company for why it has yet to ship, however the fact remains that it has yet to ship! I have now spent more than $1300.00 and after 8 weeks the item has yet to ship!

We waited patiently for months for a bed delivery. Every time we contacted the company we were told Vincent is out and they will get back to us. Suddenly, we got an email stating they do not deliver to our area anymore (NY State, Orange County). They asked us to provide a business address and a port for delivery. I had to google it this was a very strange request. Of course we are unable to provide that. They offered to use another shipping company, which we would have to pay for, $120, but their estimated shipping is in 2 more months. At this point we opted for a refund and they have been evasive, hopefully we receive the full refund. This was a complete headache and waste of our time and money. We have many more furnishings to purchase but will obviously go elsewhere. I had never dealt with such poor customer service especially from a company that declares they are customer oriented.

After 3 months I received my bedroom set with damaged on the footboard that was promised to get fixed but has not be done.
I ordered king bed and 2 night stands on 7/20/23 they promised will be delivered 4-6 weeks. I received a message on 4th week the bed room is inspected and ready to deliver on Monday 8/14th but I received a call 2 days before on Friday 11th that the delivery cancelled due to bed has not been passed the inspection one of the night stand has damaged. I was promised to be replaced and will deliver in 1-2 weeks. I did not hear from them in 2 weeks I contacted them connected to Mervin manager he told me the information I have received not correct he is going to follow up with manufacturer to speed up the delivery. Make story short finally they delivered the set on September 28th with one of night stand not closing they took it to replace it finally after 2 weeks that was delivered and my bed room set got completed on October 12th with damage on the foot board which they promised to sent technician repair it after 2 emails to Mervin nothing is done. I don't recommend buying from them their communication is good but poor service.

I recently purchased a bed and nightstand. Great quality and excellent price. Nadir was outstanding with his communication at every step. Everything arrived ahead of schedule and was exactly as promised. I highly recommend.

Jenette Collarte, Resolution Manager made a lasting impression. She is extremely kind, patience and personable. She went above and beyond sending texts and emails, making phone calls ensuring I recieve the most recent updates and progression of my deliveries. She is truly dedicated to her position/job and providing the best customers service experience. Thank you Jenette for making my unforeseen delays more tolerable. You are a true example of professionalism. Wish we had more of you in the world.

The two gentlemen that made my two deliveries were kind, respectful and personable.

Furniture is over priced, the white glove service in my opinion is a way of adding more cost. The expense for this particular service stated at around or about $250.00. After about the third text/email the offer had decreases to around or about $98.00. So I took advantage of the service. During the preparation for delivery damages were noticed and partial of the delivery had to be replace an additional 30 day wait to the initial 30 day wait. The second delivery date partial of my delivery was lost or misplaced at the warehouse, adding an additional two or more weeks before I had my complete order. Total disaster! I am intrested in purchasing two chairs and one buffet away from having my complete dinning room set. I called to ask were there other shipping options and was informed if I ordered only the two chair combinations I would have to pay $246.00 for shipping. No way around it. You'll be surprise to know it's the same price as the white glove service offer on my initial order. Coincidence, I don't think so.

I had a mixed experience ordering dining room furniture from this company. The initial ordering process via the website was very easy, and I got all my questions answered using the chat feature.

Once I got a confirmed delivery date, the actual delivery of the furniture was great. The two delivery men were outstanding they carried the furniture up 42 steps, assembled the furniture, and cleaned up within 25 minutes. The furniture was wrapped extremely well and was in very good condition, no damage. However, the middle part of this process was terrible and frustrating.

When I ordered the furniture on May 5th, all pieces were in stock, but it took over 5 months (until Oct 11th) to get it delivered. First, it took two months to transport the furniture from their NY warehouse to their VA delivery team. Then it took another three months for the delivery company to schedule a delivery date. They had a very limited schedule (no flexibility whatsoever) and would only be in my area approximately once a month.

When I couldn't make the date they offered, I had to wait another few weeks. Along the way, the communication process with customer service was very good. Drichsen was very good, sending me emails and texts keeping me apprised of the status. The quality and price of the furniture was good.

If you are not in a hurry for your furniture, then I would recommend this company. But if you want your furniture fast, I would go somewhere else.