• BeddingSuperstore.com

Overview

BeddingSuperstore.com has a rating of 3.53 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeddingSuperstore.com most frequently mention customer service. BeddingSuperstore.com ranks 37th among Bedding sites.

  • Value
    2
  • Quality
    2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • While I cannot comment on the quality, the customer service and shipping delays have been ridiculous.
How would you rate BeddingSuperstore.com?
Top Positive Review

“Nice people and great products”

konrad d.
10/19/20

They really helped me with my bedding purchase from start to finish. I needed help and didn't know what I needed and walked me through helping me decorate my room.

Top Critical Review

“Still waiting”

Lynn A.
10/4/20

Ordered a comforter set 4 weeks ago... Still waiting site states estimated shipping was 1 wk ago. Not sure where it has to come from to take a week and still not here. I emailed and no response. Sorry I ordered from them, just hoping I'm not more disappointed when or IF it ever arrives. I spent $165!

Reviews (40)

Rating

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Reviews that mention popular keywords

customer service (12)
Thumbnail of user konradd3
1 review
0 helpful votes
October 19th, 2020

They really helped me with my bedding purchase from start to finish. I needed help and didn't know what I needed and walked me through helping me decorate my room.

Thumbnail of user pauld172
3 reviews
8 helpful votes
November 11th, 2017

Just wanted to let everyone know that this is one GREAT company!

I ordered a quilt set on November 7 and I live in Sarasota, Fl and I received it TODAY November 10. The company is based in Canada. I spoke to this great girl Lena who is maybe the BEST customers ervcie rep I have ever spoken to. I have run a mail order business for the last 43 years I certainly can appreciate the EXCELLENT service.

I thoroughly recommend anyone to deal with this company. I'd grade it quadruple A plus!

Thumbnail of user kathleenw25
3 reviews
1 helpful vote
September 20th, 2016

Thank you for all their help in choosing my bedding. Love all their hard work they provided me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristar5
1 review
3 helpful votes
November 2nd, 2016

I ordered a comforter set from this website. I was very skeptical as I have never ordered anything this expensive from online. I live in Ontario, Canada, which made me even more nervous. My bedding was free shipping and it arrived in exactly two weeks from when I placed the order! I am very happy and will purchase from them again.

Thumbnail of user lisam88
1 review
1 helpful vote
February 5th, 2014

I have shopped online and in high end stores both locally (Ontario)and across Michigan trying to get the best deal possible and the best quality.
Bedding superstore.com had the best selection and prices of anywhere. I compared the SAME products and saved well over $500 doing three bedrooms in my home.
I won't buy bedding anywhere else. Customer service is incredible and the communication was excellent!

Thumbnail of user anatashar
1 review
0 helpful votes
January 9th, 2015

Love this site, great prices and selection. My fav new site.

Thumbnail of user lynna202
1 review
2 helpful votes
October 4th, 2020

Ordered a comforter set 4 weeks ago... Still waiting site states estimated shipping was 1 wk ago. Not sure where it has to come from to take a week and still not here. I emailed and no response. Sorry I ordered from them, just hoping I'm not more disappointed when or IF it ever arrives. I spent $165!

Thumbnail of user kerryb19
1 review
2 helpful votes
February 6th, 2014

I have never ordered bedding online before and thought I might have a hard time. I found a few that were possibilities and requested swatches. The swatches arrived and helped me decide which one I wanted. Just to be sure, I called and spoke with a representative who helped me with all of my questions. My order arrived today and is gorgeous! Thank you!

Thumbnail of user filomenac
3 reviews
1 helpful vote
June 10th, 2015

Purchased my new bedding from them and received the best service.

Thumbnail of user janices13
1 review
2 helpful votes
February 5th, 2014

I recently bought a comforter set for both my daughter and son. Service was above and beyond and shipping was great! Would definitely recommend this site to everyone. Great job!

Thumbnail of user angm
1 review
1 helpful vote
February 6th, 2014

Excellent website! It was easy to navigate and I found what I was looking for. Very clean and concise. The service was great and everything was delivered on time.

Thumbnail of user samarr
1 review
0 helpful votes
December 29th, 2014

Wow, what a selection of bedding. I found the perfect set for my mom. Thank you!

Thumbnail of user alim40
1 review
0 helpful votes
December 28th, 2014

Thank you for getting my sons gift in time even though I ordered it very late. Big hugs :)

Thumbnail of user df434
1 review
2 helpful votes
May 19th, 2020

I ordered a comforter set with the Bedding Superstore, after several days I never received an email confirmation. I went on their web site used my order number and the set I ordered was on back order for two months. I contacted their 1-800 # and was instructed by a recording to send them an email. I emailed them and requested my order to be cancelled. They never responded, but two days later sent me an email stating my order was shipping, this is after I already ordered the same comforter set from Macys' at a better price. I contacted their customer service immediately by email, you cannot get a live person on the phone, and was told that my order would not ship out and it would be cancelled. Najet in their customer service lied, the order shipped, she also said that the company has an agreement with UPS where UPS does not scan their shipments. Really? Now I (the customer) have waste my time contacting UPS to redirect the shipment back to them. STAY AWAY FROM THIS COMPANY they have terrible communication and customer service.

Thumbnail of user sandyw15
1 review
2 helpful votes
February 13th, 2013

I had purchased two sets from this Company and everything came in just as described and 15% cheaper than anywhere else.

Thumbnail of user barrys12
1 review
1 helpful vote
February 13th, 2013

I had a custom order from beddingsuperstore.com and they got it to my by the date they promise. Oustanding customer service.

Thumbnail of user sheilal13
1 review
8 helpful votes
April 18th, 2015

I purchased a Tommy Bahama comforter set from this website. It was too heavy for me in Florida and I tried to return it; however, I was told that I could not return the item as the item was a custom order, which I find difficult to believe. The return policy was not made clear on the website at the time my order. I am now out several hundred dollars.

Thumbnail of user kalebk2
1 review
0 helpful votes
December 27th, 2014

Great selection and even better help I was given. A+++

Thumbnail of user minniep14
1 review
5 helpful votes
September 20th, 2016

I ordered bedding from the Bedding Superstore and it was a totally different color than shown on the website and it came in a severly damaged box. When I called customer service to request a return (because a form doesn't come in the box) I was told I would have to pay for return shipping. I asked them where it stated that I was responsible for it and they said it stated that in their Return Policy, which it did not. After reading the Return Policy to the Manager she very rudely stated that she would send a return form allowing free return shipping then promptly hung up on me. Their customer service is extremely rude and they argue with you about everything. I will NEVER order order from them and will tell others not to also! The only reason I gave them one star was because you can't give them no stars. HORRIBLE, TERRIBLE COMPANY... STAY AWAY!

Tip for consumers:
NEVER order anything from them unless you order a fabric swatch first, their colors are really off. Their products are cheap China products even though they claim to be "name brand", so BEWARE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyc20
1 review
6 helpful votes
January 6th, 2013

I would never buy from this store again. I ordered a four-piece king comforter set, and took one piece out to see if it matched the walls and carpet. It didn't. They would not accept a return because they said it was a "custom" order. All I did was check "four-piece set" and add it to my cart. There was nothing custom about it. I even offered to pay the shipping both ways. I ended up donating the set to charity.

Thumbnail of user jildam
1 review
2 helpful votes
April 13th, 2013

Thank you so much for going out of your way to help me with my purchase. Thank you for treating me like a person and not like a number.

Thumbnail of user kristyn5
1 review
7 helpful votes
May 7th, 2014

I ordered 3 items and 3 days after I placed the order and paid for it with paypal I got an e-mail telling me "Sorry the item you ordered is out of stock and we have deleted your order from our system" Maybe they should spend time updating the site instead of having to send out e-mails and deleting orders. HORRIBLE customer service!

Thumbnail of user marlac1
1 review
1 helpful vote
August 19th, 2013

Great experience with these folks. Great prices to!

Thumbnail of user rubyt5
1 review
1 helpful vote
February 5th, 2013

Best site, BEST customer service, BEST selection, BEST quality, BEST experience. Simply the BEST!

Thumbnail of user joeym24
1 review
1 helpful vote
December 21st, 2012

Thank you to their staff, went way beyond what they had to. I'm am so thankful for the service and quality!

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From the business

Over 5000 bedding sets, duvet covers, comforters, comforter covers. Designs include toile bedding, tropical linens, floral, luxury bedding, girls and boys comforters, and duvet covers.

Company Representative

Thumbnail of user tj244
T J.

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3.5
40 reviews
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