• BeckysBoutiques

BeckysBoutiques

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Overview

BeckysBoutiques has a rating of 1.8 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeckysBoutiques most frequently mention customer service, next day, and trading standards problems. BeckysBoutiques ranks 124th among Dresses Other sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    7
  • Quality
    7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Awful, awful customer service that seems like it's ran by a 10 year old.
How would you rate BeckysBoutiques?
Top Positive Review

“Amazing service!”

Sophie F.
4/28/19

Literally couldn't fault this company whatsoever ever! Got the most gorgeous dress the next day even though I paid standard delivery! All staff were so helpful in helping my chose a dress also! Would 1000% recommend

Top Critical Review

“DO NOT BUY!”

irena c.
6/14/21

No refund issued after sending bk clothes 2 month ago, they avoiding any contact, zero customer service. Will take them to small claim court now, as 2 months asking politely for refund is to much! Enough is enough!

Reviews (79)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (12)
Thumbnail of user irenac3
1 review
0 helpful votes
June 14th, 2021
Verified purchase

No refund issued after sending bk clothes 2 month ago, they avoiding any contact, zero customer service. Will take them to small claim court now, as 2 months asking politely for refund is to much!
Enough is enough!

Tip for consumers:
do not buy!!!! they will avoid issue refund, zero customer service!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlys5
1 review
0 helpful votes
May 9th, 2019

This company is a disgrace! I ordered an outfit, it arrived and it was faulty! The trouser legs were both different lengths so obviously I couldn't wear them and sent them back along with the matching top as it looked nothing like the picture! I've waited over a month for a credit note or refund, I have contacted beckys boutique several times and they have completely ignored me. I will be taking it further, nearly £70 down! Im going to watchdog!

Thumbnail of user kellya617
1 review
1 helpful vote
February 2nd, 2020

Clothes not good quality, didn't give me my refund for a month and were ignoring me until I threatened to take it further. Make sure if you return you get it tracked as once you've ordered you won't want to shop here again. I had an awful and very stressful experience! I'd look elsewhere if I were you!

Thumbnail of user sophief23
1 review
0 helpful votes
April 28th, 2019

Literally couldn't fault this company whatsoever ever! Got the most gorgeous dress the next day even though I paid standard delivery! All staff were so helpful in helping my chose a dress also! Would 1000% recommend

Thumbnail of user lilib18
1 review
1 helpful vote
September 9th, 2020

Please do not buy by beckys boutique. I ordered a dress and nothing look like the pictures. Its sooo poor and bad quality disgusting
And nobody answer emails even after years not. They don't want to give my money back! This is the last time.

Thumbnail of user scottd470
1 review
1 helpful vote
January 12th, 2020

Absolutely shocking... avoid at all costs. They have their own staff writing good reviews to lure you in. Trust me dont do it. If I could put zero stars i would.

Thumbnail of user seanp218
1 review
1 helpful vote
September 5th, 2020

I returned the dress we bought, and never got the refund. They don't reply to emails. Avoid at all costs..

Thumbnail of user loisc81
1 review
5 helpful votes
September 14th, 2019

No dress two weeks later and fighting for a refund because no one is bothering to respond to me. Don't worry though girls because it's clearly a scam site you will get your money back, you just have to raise a dispute with your bank and thanks to all the lovely reviews on here as evidence then it's simple enough. You just have to wait till the 16th day after they debited the money from your account. :)

Thumbnail of user tarae37
1 review
0 helpful votes
February 10th, 2020

This is a scam. They sent me faulty good which took a month to come and when I sent it back they refuse to refund me with the excuse saying they did not receive it. My item cost 90 euro and was ripped and looked nothing like the picture.

Thumbnail of user hannahm148
1 review
0 helpful votes
July 23rd, 2019

I ordered a dress for my 30th party 3 weeks ago selected standard delivery 2-7 days and it's still hasn't turned up, I have been emailing and messaging them on Facebook with no response until I asked for my money to be refunded then they told me it had been dispatched.
I have never experienced customer services this bad and I will never order from them again.
I've now got to wait for the dress to turn and then pay to return it for me to get my refund.

Thumbnail of user bellem12
1 review
0 helpful votes
April 10th, 2020

Took 4 months to get a refund. She tried to scam me by saying I wasn't within the 14 days of return but I was, ignored my messages and the clothes are not what they are in the photos. Would not recommend

Thumbnail of user angelk49
1 review
0 helpful votes
February 12th, 2019

I hate that I even have to give them 1 star to write this. DO NOT ORDER.
They take your money but then items are all of a sudden out of stock. Then ignore you for a refund. Tried texting and emails.
1 swimsuit did arrive and there was no hygiene sticker in it (gross)

Thumbnail of user gayler9
1 review
3 helpful votes
January 9th, 2018

Where do i begin? Terrible quality of dresses is the first thing. I ordered several dresses for The Voice Uk, where i am style director. I returned them all except one and that was 6 weeks ago. I haven't received my refund for either order and they keep fobbing me off. They owe me over £600! Avoid at all expenses, they have no idea how to run a company and i am disgusted at their level of horrendous service.

Thumbnail of user demib17
1 review
0 helpful votes
September 19th, 2019

Worst customer service! Been lied to, paid for next day delivery and two weeks later no dress! Absolutely horrible to their customers they just don't give a F**K! Don't order anything off them

Thumbnail of user kathlynw2
1 review
0 helpful votes
April 17th, 2020

Ordered a 2 piece nearly 3 weeks ago paid for 2 day delivery and still hasn't arrived! When texted and emailed no reply atall robbed of money wouldn't recommend

Thumbnail of user bernadettem55
1 review
0 helpful votes
October 21st, 2019

We ordered a dress cost £80. Returned as it was too small by recorded delivery. Still not receive refund 3 months after. Can't get in touch, no replies to e mails. DISGUSTING. I am now reporting to TRO!

Thumbnail of user marias522
1 review
1 helpful vote
March 18th, 2019

Disgusting customer service. Did not refund my money when the dress did not turn up and the other one did not look anything like the picture. They are not refunding my money and were quick enough to take it out of my bank even though the dress was not in stock. I spent just under £100 on two dresses and delivery. I am so angry, and will be taking this further.

Thumbnail of user josiep4
1 review
0 helpful votes
January 20th, 2017

Order 1-2 day delivery received next day! Dress was amazing quailty couldn't of asked for anything better.

Thumbnail of user laurenm369
1 review
0 helpful votes
April 3rd, 2020

This company is an absolute disgrace of a business. Purchased a dress back in March, the dress was delivered and returned within two days of receiving the order because the quality of the dress was poor, was nothing like the description on the website, and quite frankly it was horrible. The return was received with the supplier within five days and I have email confirmations to confirm this along with the proof of return receipt confirming exact dates. This is well within the time frame to qualify for a refund, according to their "terms & conditions" and I am still in the process of getting my refund which has now been escalated to trading standards. The company are refusing my money back to due " COVID19" I hope they go bankrupt after this because they are a shambles! Total scammers selling terrible quality of products, not only are they falsely selling to their customers but they are in breach of their own contract to their consumers.

Thumbnail of user rachelh205
rachel h.
1 review
3 helpful votes
August 14th, 2018

no customer service what so ever. Paid for x2 items. One was never received as out of stock second item: quite franky such poor quality fabric it was see through!! it has been 5 weeks now and i am still waiting for my refund of £80. i have sent emails +++, left voice messages and text messages with no response! DO NOT RECOMMEND

Thumbnail of user sophies87
1 review
0 helpful votes
October 7th, 2019

Do not ever order off this site you will never get a refund

Be lucky even if you receive your dress!

Thumbnail of user gabrielag42
1 review
1 helpful vote
September 7th, 2019

Twice I've ordered from them and twice dissatisfied. They never have my size all though it shows up as available in stock when you order.
First time I had been refunded for the items though.
Second time I have ordered 4 items. 2 of them surprise surprise they didn't have my size.
They sent me a week later although I paid extra for next day delivery, the items in wrong sizes.
I did send them back to my dissatisfaction at my own expense and I did contact them on numerous occasions regarding the refund.
It's been months since and no resolution.
There is a number you can only text to contact them and whomever is in charge with that can not be bothered to answer your texts.
This website is a scam!

Thumbnail of user franchescat1
1 review
2 helpful votes
March 13th, 2018

The dresses come nothing like the picture and are all made cheaply! I returned my dress after they confirmed it would look exactly like the picture and not their cheaply made dress which they had posted the copy & their own style. I paid £60 and received the cheaply made one and they will not refund me! Please I beg of you do not order from here! I have made this mistake 2x now...

Also their customer service is SO SO SO poor!

Tip for consumers:
Do not use it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiad30
1 review
1 helpful vote
January 16th, 2019

I usually buy from becky's boutique and never ever had a problem. Until i ordered something for new year's eve and paid extra for it to be here on time, no item came and still to this day (16th Jan 19) no item, so i contacted them plenty of times regarding my order, apparently it was out of stock and they offered to send me another item instead as they didn't know when my order would be back, I declined and they ignored me, plenty more times no answer so i messaged yet again, told me to email them so I did, regarding a refund and that was it, no reply but can still post things all over social media. I contacted my bank and they helped me, your bank transfers you the money you spent with them!

Thumbnail of user stevel152
1 review
0 helpful votes
July 27th, 2017

Placed order May 24. Waited a week, order never appeared on my account.
Tried emailing Canadian email, calling, no answer.
Order appeared on my account once I emailed US email
Tried contacting them many times, never got any answer.
End of July, after 2 months of my order status being "Processing", I opened a dispute with Paypal. Funny, they responded to them the same day and refunded me.
Buy somewhere else if you want good service

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About the business

Becky's Boutique formally known as Becky's Dresses, buy dresses online with a range including, party, bandage, mini, maxi, sparkle, sequin, gowns & more

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