Beauty Bay

I received an email saying it was delivered, but I never got it. Emailed the company and was told to ask all my neighbors (I live in an apartment building). I checked, got the log of deliveries from my building…and then the back and forth with customer service began. At least 3 emails before I filled out their 'form' correctly - which was nothing more that a few lines inserted in the email body. And now that there is apparently nothing left to criticize about the info I've provided, it has been absolute silence. I would NEVER order from them again.

I ordered Bubble moisturizer and was worried it wouldn't come after reading all of these negative reviews but it came! I even wrote them an email since it was one day late and I was so worried, and they got back to me asap with shipping updates.

Very happy with my product purchase! Will be repurchasing!

I did not receive my parcel last week
I did not receive my parcel last week, the ongoing emails back and forth all week with "customer service " was horrendous, no compassion and lack of support.

Apparently my parcel was given to a neighbour which was not the case as the only photo they could show was the delivery guy holding my parcel and not the neighbour...NOT HELPFUL and unprofessional...

Will not be ordering from these gangsters ever again

First of all I am from Europe. I ordered a couple of things from beauty bay 3 weeks ago and they arrived today. I must say that delivery time to my country was about 10 days according to the website and it took 12 days to deliver the products which I understand, given the whole pandemic situation. I was pretty satisfied with delivery time, HOWEVER their customer service regarding delivery issues is non existent. This might be a problem for some people whose orders are delayed. Also the packaging wasn't very protective (my products were fine though). Its a relatively soft cardboard box with the products wrapped in paper inside.
I have bought online from many websites and I have come across much better delivery services (asos, sports direct etc.) so I am putting a 3 star review here.

I ordered goods worth £94 in December.
Still awaiting for the parcel
Dreadful customer service
This company is tell me there is no trace of my order even though I have screen shots of my order and money being taking out of my Barclays Accout
They fail to take accountability
Company needs to be looked at.
Happy to take money but don't deliver the goods

Shipping took its sweet time and even when I finally received my package, they sent me two of the same eyeshadow palettes when I was supposed to get two different ones. Don't be deceived by the clean/professional/trust-worthy looking website, you'll have a much better time just ordering from Ulta or something. Don't waste your time. Thankfully I got a deal, so my order was only $23 so I didn't waste extra money on this website. If you want something cheap and you're okay with risking all of these things like prolonged shipping w/ very little updates, possibly receiving the wrong product, fighting w/ customer service, etc. then sure, go for it, I guess. Just don't be surprised if you end up regretting it.

I personally really like the app it's really good and it's only flaw is that it takes a while to get to you but when It arrives everything is so good and for the price it's definitely worth the wait and I had just made my other purchase re-ordering the same products because I had finished them all from how good they were literally my Revlon contour palette is finished entirely and the Revlon lipgloss is so good that I had ordered every shade and it tastes like mint

Speaking as an Australian consumer, my biggest peeve with this company would have to be the standard in which Beauty Bay packs their deliveries. I can only speak on my own experiences, but I would be very grateful to, for once, receive a package that hasn't been horribly damaged during it's commute. I understand that there is not much a company can do for a package once it's left the warehouse, but measures such as: wrapping fragile glass items in hex wrap, or using packaging filler to fill empty spaces in the shipping box -- would go a long way in providing added protection to the packages being sent out.

Placed an order and can't even get something as basic as an order confirmation! Seeing all those bad reviews about your shipping performance on the internet I'm starting to regret purchasing from you. I'm in touch with your CS already getting nowhere.
I've now asked for order cancellation, again, silence at the other end.

Update: ultimately items were shipped despite missing order confirmation.

I ordered a shrek advent calendar on November 27th and here it is December 20th and still no package. Beauty Bay has done nothing to resolve this issue. Just keep emailing me the same response delays are out of their control. I will not order from this company again because it's obvious they are just in the business of taking customers money but when it comes to customer service or customer satisfaction they could care less!

I don't recommend this website to anyone, be careful! I placed my order almost 2 weeks ago, yet, I didn't receive my package! And they are charging me almost 20 USD for the shipping with 2 - 4 days after dispatch
Very poor experience,

They replied here by you can send us email! I have Send email no swift action or an actual help! Just Auto general reply…. The worst experience ever

In the beginning of the month I ordered a palette that I've had my eye for quite some time. It took almost two weeks to receive my palette. Once I gotten it, I was very disappointed to see that one of the pans of shadows were completely destroyed. Not mention to the packaging for my palette was very poorly done. Just some crinkled up paper to "protect the palette" I guess. Customer service isn't all that great either. You have to speak to multiple people just to get a refund. Definitely not helpful at all. If you're going to order from this website be cautious or just don't order from it at all.

Placed order on 10th Dec. Received notice that order was with courier and in the Fastway Hub on 14th Dec. Its now 12th January and still nothing. Multiple emails to Muhamed in customer services but they are refusing to refund as according to him my order is still in transit. Contacted fastway and they said they my order is missing. Very frustrating and annoying. Do not order from them

Ordered placed 6th October, still not delivered. Beauty Bay keep on saying they are investigating with the courier (Fastway) but no updates until I again place a bad review. Fastway have lost the parcel or the items in it and have informed me of this but Beauty Bay will not refund me or send another package. Same replies constantly from Beauty Bay - we will investigate but no follow up. Terrible Customer Service - I would advise to order from Look Fantastic instead.

Been trying to through to this company after they got my order wrong. I have tried through various channels to contact them but not one response

Susan Collett
G8TR-3K7T-NRS5-P my order never arrived cost me £26 kept saying "in transit" but never came beauty bay won't refund keeping my money even though they can see the brushes I ordered for my daughters Xmas present never arrived. Shoddy do not use them

A really great website to shop on. I'm able to get my hands on brands that I otherwise can't find in the high-street stores. Shipping is always prompt and estimated times are accurate. They have various brands to choose from, whether it be a more affordable brand like NYX or more expensive brands like Anastasia Beverly Hills. There's also a nice range of accessories to choose from, like makeup brushes or sponges.
The website is super easy to use, you can search by brand names or by types of product.
It would be good to have genuine photos of the shades / colours so it would be easier to accurately choose the correct product,
Overall, I always have a really positive experience on Beauty Bay.

I absolutely love Beauty Bay. Not only are their products very affordable, but their branded products (specifically their eye shadows), are out of this world good. The products they sell for a very decent price. The only complaint I might have is the time it takes to get to you. It took almost two weeks to get to me in the US, but I get that they're shipping from the UK.

I bought a Beauty Works hair curler for my daughter, chose this as it was supposed to work well with long hair. Not only did it not curl her hair, the product had clearly been used before as packaging was loose and included gloves were really dirty! Beauty Bay are refusing a return as they say I breached their returns policy by opening the packaging. I will be contacting my credit card company for a refund.

Would leave no stars if I could. Ordered Saturday for next day delivery (mother's day) and it's still hasn't arrived it's now Wednesday. Company claims they're looking into it. I've explained I don't want the product now it was meant to be a mother's day gift. Apparently nothing they can do at this point. Stay well clear of this scam company

I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn't taken a picture of the package I wasn't allowed to claim anything "per their policy"! Dreadful company, horrible customer service… I had never seen this in the UK before!

Beauty Bay currently have more than £800 of my money that they took for orders that they cancelled immediately (refusing to provide any explanation whatsoever) and that I placed again using alternative methods of payment before I realised that they were being dishonest. They took it last week and told me that I will need to wait up to 2 weeks for a refund. There is no option to speak to anyone on the phone and their customer services email just provides the same $#*! about being sorry for the disappointment and allowing up to 10 working days to receive a refund. This is absolutely unacceptable when they've taken nearly a thousand pounds for a product that never even left their warehouse.

Ive ordered twice from them so far and ive always received my order with 2 weeks at most. Ive also had no trouble with customs and ive always gotten just what i ordered. Currently waiting for another order to arrive. Would definitely recommend to anyone from europe who wants makeup usually found just in the us. super happy they have juvia's place but i just wish they'd get the newer stuff quicker.