Beautiful Halo

Awful customer service fraudulent products. This company should not be able to sell in the United States they are scammers.

We ordered a particular hoodie for my nephew and when it didn't come we got on their site with the chat bot, which said that the item is out of stock. That wasn't the case when they took our money. The chat bot would only offer a small discount for a different item that we'd probably never get, and would not offer a refund when asked repeatedly. Luckily we used pay pal so we might see that money again. If I could give negative stars, I would.

The lamp was late but it did arrive. As pictured. It's very beautiful and delicate. Takes an odd size bulb but I love it! Thanks MDepew

Ordered a chandelier.was nothing like they said.next day I got in touch to say I wanted a refund.no reply so got pay pal involved ( rubbish also) Had to pay three hundred and 21 pounds.to send it back.after a week was told they received it.but sent it back o refund So near on a thousand pounds later.we are stuck with it.pay pal no help! Don't purchase from the Chinese rip off didn't want to give one star but couldn't send review if not

I Ordered a cardigan for my bro on Nov 6, paid for fastest delivery + insurance, I received an email saying congrats it's been shipped, but I haven't received it! I contacted CS, they told me 1 lie after the other then asked me to contact the support team who insisted that it's been shipped while the tracking site says it's still in China! On Nov 18 I received an email saying it's been now shipped "from China"! They denied cancellation and refund saying it's against their website "POLICY"! I wrote a review on their website but it was hidden from others. I would stay away from them if I were you!

We ordered 3 of these. They took 6 months to arrive and within ONE year, one of the lights completely failed to light. Since it is a built in feature, there is no replacement part for it. Within 4 months, the second light was flickering and failed completely shortly after. Very disappointed. These were not cheap cost wise to begin with; they are cheap quality however. No response from the company after 3 outreaches.

They do not honor their return policy even if they sell you clothing with the stitching falling out. I attached a photo of just one example out of many. They told me to keep the shirt and take it to a local tailor. They then offered me a 20% discount to keep the shirt. When I asked for a 50% refund they stopped responding. I am not sure what is going on now. Totally fraud rip off of a company. Stay away from them.

Purchased a 'wooden' feature light for 460 aud. When it arrived it was plastic painted to look like wood. I explained under Australian law this is not allowed they said I could return it for a 60 percent discount. As they are not based in Australia I had no choice to accept. The item is stuck in customs and required them to release it. They are refusing. It cost me 60 bucks to send it to them. So I'm down 520 now with no resolution in site. Avoid these liars at all cost!

I'm sorry I didn't read reviews first!
Bought a jacket for an event and when it arrived it didn't fit and there were buttons but no button holes!
And of course they are giving me a hard time on a return. 20% is what they are trying to give me and told me that shipping it back would be very expensive!
Totally mad that I fell for such a scam company!

I'm really surprised. I've ordered from beautiful halo in the late may. I've bought 3 shirts. My package came today after waiting 2 months. But surprisingly I only got 2. I'm not sure if they're gonna send the last one or not. The quality is not that bad. Before my package came, I checked the reviews because I felt like i got scammed. All of the reviews were BAD, But it came. The designs are nice and nothing is wrong with my clothing except for the fact that I'm missing one.

I bought lights from this website, which didn't come for 2 months despite the website claims 6-8 days. One of the lights had an issue. The customer rep said I can ship the item back to China if I want a refund. After many back and forth, they finally agreed to ship a replacement part on the broken light piece. Months later, nothing came, and Paypal dispute timeline has passed. Now I end up with broken lights that cannot be used... The company totally manipulate you into missing PayPal timeline. Whatever you choose to spend on this website, just be ready to treat it as a donation!

I purchased a Chandelier. I paid for what was a pictured a large one at the top price. What I received was the smaller one. When I asked for a refund of the difference, I was denied. They said all was correct. I asked to escalate and was denied. Who sells more for les and less for more? These people are "Shady" and be careful if you choose with them. I suggested they correct the listing on the website...don't know if they will or even care too. The pictures what was advertised (larger) and what was sent (Smaller- at a higher price)

Ordered two weathered copper pendant lights from Beautiful Halo. Shipping took a little longer than usual as the items were being shipped from outside of the United States. The items arrived today in perfect condition. The packages had been expertly wrapped.

I purchased two wall scones. They arrived without any ability to mount them to the wall but more importantly they are not approved for use in North America. After numerous discussions with Beautiful Halo, they feel that Chinese certification is enough. These fixtures were $160 each and are just plastic, very, very cheap. They offered to send the missing parts and give me a 10% discount, knowing that it is expensive to send back to China. But that is exactly what I will do. Let them fill there own junk yards.

I ordered 2 lights costing over $1,200 and after 60 days I messaged them as none of the provided tracking numbers worked. After I was told to wait a few more days several times I was nearing 90 days since they took my money. I opened a dispute with my credit card company and got my money back as beautiful refused to refund me due to their policy. Which I don't get as they apparently never shipped my product and kept lying about it. They are from China which their site doesn't clearly state and customer service tries to lie and string you along to keep your money. Save yourself the trouble and buy from Alibaba directly for half the cost and you will actually get your lights!

We took a chance buying a light fixture and have not been disappointed!
It took a while to arrive, but we understood that going in. We absolutely LOVE our light fixture and our electricians were impressed too. If we had bought from a lighting store here, it would have cost well over $1,000. We are very happy with our purchase.

Item took a ridiculously long time to come. It was poorly packaged and not marked as fragile. Broken and dented on arrival with severely torn packaging. We have not taken the product out of the packaging as damage was obvious upon opening one side. Pictures are attached yet they say that they cannot see that the item is damaged. Now having trouble getting item collected and money refunded, even though insurance was bought.
Communication is appalling and they have totally ignored our request for a copy of terms and conditions and an insurance claims form. Our credit card provider is now assisting us with the claim for a full refund.
I will never buy from this company again and my advice to everybody is to avoid at all cost.

These folks are a scam. Will not ship in reasonable time, when you ask to cancel they tell you 40% restock fee. You think this is legit based in HongKong ripping people off.

These guys have the WORST customer service of any online company I have dealt with.
I never got any tracking information from them despite asking several times.
I canceled the order and then received it over 4 weeks after the initial order date.
STAY AWAY!

The lighting totally not worth its money. The quality is awful, the support team either. The only good thing is a speed or shipment.

I purchased a beautiful halo ultra thin flush mount ceiling lamp fixture for some $200. Turns out it's cheap. The lamp filter or 'shade' has dimples that won't come out.

I made 2 orders at Beautifulhalo, with 3 items. And I love all 3! Materials are good in touch and soft. Products are just like on photos, colours are perfect, good quality with even better price. Dress in "one size" is a little too big for me, but that's not problem because that's have elastic on back so I can make it smaller. Really worth to buy!

I purchased a light for $237.71 plus $67 shipping fee. The light is an LED light. It came with one LED Driver that was broken. Within two weeks the second driver blew and caught fire. Now after reporting both situations this company offers a 5% refund on an item that could burn my home down to the ground. They have the nerve to want me to pay and send the item back to Hong Kong. I have exchanged over 23 email concerning this matter.

STAY AWAY FROM THIS JUNK THIS COMPANY SELLS.