• Bankrate

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Overview

Bankrate has a rating of 3.5 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. Bankrate ranks 10th among Mortgages sites.

  • Service
    6
  • Value
    5
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Bankrate?
Top Positive Review

“Bankrate is the best I know of.”

Daniel L.
6/23/22

My grandmother invested all of her retirement money according and following to Bank rates guidelines and now her money is so secure and safe that she can't even get it! It's currently so safe that when she looks at her account she can't even see it! Bank rate will keep your money so safe and it will keep it that way until you die. After you die it will then transfer your money to your spending account in heaven where you will live the remainder of eternity blowing your money on Virgin prostitutes and grade a 100% pure prayer powder! Grandma even bought me a Rolex and mailed it to me from heaven! Thank you bank rate! You made my grandma's death amazing.

Top Critical Review

“KEYBANK HOLDS FUNDS OF DECEASED FATHER”

Patricia S.
7/3/23

The unacceptable time frame it takes to release my funds, despite the absence of any fraudulent activity, is causing significant frustration and hardship. I have complied with all the necessary verification processes and provided the requested documentation to confirm the transaction's legitimacy. However, the extended delay in releasing my funds creates unnecessary financial strain and impedes my ability to meet essential obligations for my mother and her expenses. I would like you to prioritize this matter and expedite the release of my funds without further delay. You must recognize the impact this prolonged wait has on my financial well-being and take immediate action to rectify the situation. I must consider alternative measures to resolve this matter, including reporting this issue to relevant regulatory authorities. I hope for a swift and satisfactory resolution to restore my confidence in your institution's commitment to providing efficient and customer-oriented service. The bank's lack of assistance has caused immense distress, leading to physical illness. Despite reaching out for help with urgent financial matters, their response has been nothing short of abysmal. Failure to address specific concerns and unhelpful representatives have only compounded the problem. The sheer frustration and stress caused by their incompetence have taken a toll on both my mother's and my physical well-being. It is truly disheartening when a trusted institution fails to provide the support and resolution customers desperately need, leaving them feeling helpless and even physically unwell.

Reviews (38)

Rating

Timeframe

Other

Thumbnail of user patricias4275
1 review
0 helpful votes
July 3rd, 2023

The unacceptable time frame it takes to release my funds, despite the absence of any fraudulent activity, is causing significant frustration and hardship. I have complied with all the necessary verification processes and provided the requested documentation to confirm the transaction's legitimacy. However, the extended delay in releasing my funds creates unnecessary financial strain and impedes my ability to meet essential obligations for my mother and her expenses. I would like you to prioritize this matter and expedite the release of my funds without further delay. You must recognize the impact this prolonged wait has on my financial well-being and take immediate action to rectify the situation. I must consider alternative measures to resolve this matter, including reporting this issue to relevant regulatory authorities. I hope for a swift and satisfactory resolution to restore my confidence in your institution's commitment to providing efficient and customer-oriented service.

The bank's lack of assistance has caused immense distress, leading to physical illness. Despite reaching out for help with urgent financial matters, their response has been nothing short of abysmal. Failure to address specific concerns and unhelpful representatives have only compounded the problem. The sheer frustration and stress caused by their incompetence have taken a toll on both my mother's and my physical well-being. It is truly disheartening when a trusted institution fails to provide the support and resolution customers desperately need, leaving them feeling helpless and even physically unwell.

Tip for consumers:
More to come.

Service
Value
Quality
Thumbnail of user fedricksu
1 review
12 helpful votes
February 11th, 2021

The star reviews you see come from the website editors and advertisers- NOT actual customers. This should be stated on their landing page but does not.

BE AWARE- this site only checks what banks can offer. What is not mentioned is customer service- because when your money is lured and held hostage deep in their system, getting out and getting things fixed is another story not found here. Half the 5 star reviews are one sentence, bot generated reviews with dubious ratings. Bankrate takes your info and sells it- it's another lead generation website that will spam you, sell your info and harvest your data. This is how you get robocalls and more junk offering loans & insurance in your email and letter mails.

Tip for consumers:
Find bank info from non-customers.

Products used:
This is a review website. No products are for sale.

Service
Value
Quality
Thumbnail of user daniell1943
0 reviews
2 helpful votes
June 23rd, 2022

My grandmother invested all of her retirement money according and following to Bank rates guidelines and now her money is so secure and safe that she can't even get it! It's currently so safe that when she looks at her account she can't even see it! Bank rate will keep your money so safe and it will keep it that way until you die. After you die it will then transfer your money to your spending account in heaven where you will live the remainder of eternity blowing your money on Virgin prostitutes and grade a 100% pure prayer powder! Grandma even bought me a Rolex and mailed it to me from heaven! Thank you bank rate! You made my grandma's death amazing.

Products used:
Rolex day date watch

Service
Value
Quality
Thumbnail of user richards2486
1 review
12 helpful votes
October 2nd, 2020

I put my savings with Comentiy Direct as it was highly rated by bankrate. I have found since that both companies are less than reputable. Comenity is very nearly a scam, and Bankrate is driven soley by their own income and interest. Look for ratings somewhere else!

Thumbnail of user robertm5464
1 review
4 helpful votes
December 7th, 2021

They will recommend any bank. Due diligence would show Comenity bank having 10's of thousands of complaints at BBB and elsewhere of the variety "they just kept my money and wouldn't give it back". This slides right on past bankrate.com.

Tip for consumers:
They accept fees in exchange for placing banks on their website. Due diligence in no way supports their recommendataions.

Products used:
Mortgages, savings accounts, money market

Service
Value
Thumbnail of user marym368
Mary M.
7 reviews
21 helpful votes
December 28th, 2015

Bankrate helped me find a great loan, get pre-approved and even offered advice when dealing with online lenders. It was my one stop shop for loans!

Thumbnail of user robertseibert56
2 reviews
0 helpful votes
June 11th, 2023

Bankrate is in the lending biz and every article they put out about housing is nonsensical BS hype, it is non-stop and in the meantime the housing market is slowing down and heading for a crash! I bet Zillow owns them lol?

Service
Value
Quality
Thumbnail of user helenp45
Helen P.
2 reviews
0 helpful votes
November 27th, 2015

lots of useful banking info. very informative and helpful when looking for any kind of loan.

Thumbnail of user stephenh101
Stephen H.
4 reviews
1 helpful vote
September 20th, 2015

I love Bankrate for looking up mortgage rates. Their rate comparison info gives you rates for your specific city. It very useful!

Thumbnail of user paulm316
Paul M.
12 reviews
5 helpful votes
January 3rd, 2016

I used Bankrate to find a great credit card. You can search based on the perks that are important to you. For me, it was airline miles. Bankrate made it easy to find a credit card with great miles per dollar.

Thumbnail of user carll12
14 reviews
34 helpful votes
August 11th, 2013

Bank Rate is my favorite place to keep track of mortgage rates, savings/CD rates, credit card deals, and insurance rates. I think they make money by sending leads on to other sellers of financial products, but I've found all their rate information to be reliable. It's nice to get it all in one place.

Thumbnail of user danm61
4 reviews
6 helpful votes
November 26th, 2013

Love using this site to look up business and home loans...

Thumbnail of user sl225
1 review
7 helpful votes
June 17th, 2019

The state tax information on this website is way out of date and inaccurate in many cases. It really should be either updated or removed if they're not going to keep it up to date.

Thumbnail of user scottc33
27 reviews
54 helpful votes
Thumbnail of user joannat51
5 reviews
7 helpful votes
July 25th, 2019

This is the absolute worst credit union or financial institution I have ever done business with! Avoid them! I wasted 15 yrs of my financial life with this bunch of narcissists. I am a twice widowed mother and they gouged me for 20k in o/d fees in that 15 yrs refused to give me a low interest loan or credit card but instead pushed their courtesy pay overdraft protection, charging me unlimited $27 fees a day and their ready reserve line of credit at 18%! I finally got out and opened two new accounts elsewhere and dumped them for good but have informed the regulators and going to contact a lawyer. They are also claiming a non profit tax status but gouging widows and now getting their slimes, greedy hands in investments! One day they will have to answer to God for all and I pity them those of us who are Christians and have read the Bible know that those who harm the widow and orphan will face the wrath of God, nothing angers him more!

Thumbnail of user anandm15
2 reviews
7 helpful votes
March 30th, 2019

Based on bankrate.com website i saw UFB Direct bank has 5 star rating, based on that i opened my account and i had the worst experience with this bank, i have contacted by email to inform them about this bank but not heard from them.

Tip for consumers:
Dont be foold by star rating alone, do your own web search resarch for reviews on the bank and dont depend on their star rating.

Service
Thumbnail of user xx35
3 reviews
9 helpful votes
March 17th, 2015

Followed links in an ad and specifically de-selected the "send me more info" box and still received 3 auto responses in 15 minutes.

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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Use Bankrate.com's free tools, expert analysis, and award-winning content to make smarter financial decisions. Explore personal finance topics including credit cards, investments, identity protection, autos, retirement, credit reports, and so much more.

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