Detailed Rating Summary
These people are ripping customers off with this product. I bought 5 coats and none of them fit. A 3XL fits young teenagers and not grown men.
I wear a XL and can't fit into a 3XL from Banggodd
THIS IS A RIP OFF !
OH YAH TRY SENDING THEM BACK YOU WILL HEAR NOTHING FROM THESE PEOPLE !
Tip for consumers: do not use this siteAsk DAVID about Banggood
I purchased a brand new Hubsan 501s x4 Drone from Banggood on the 28th of July 2016 for £199.00 (Including Banggood Insurance of £3.91!!!). It is now end of October and I still dont have a working product!!!
The product arrived 4 weeks after I placed my order and was clearly faulty out of the box, when it arrived. I tried to contact Banggood, but could not get through to anyone. I then managed to make contact with Hubsan Technical Support (first by email and then by Skype text). I have spent the past 2-3 months trying many different things as they have requested, but no suggestion has worked. I have been asked to make videos and post online, change motherboards, buy replacement parts, but nothing has fixed the issue.
I have pages and pages of texts on skype, which has taken many hours of my time, but still no fix to the problem.
I have therefore asked for a replacement or a refund and now they want me to pay for the postage of the item back to Hong Kong!!!! SO WHAT IS THE POINT OF THE EXTRA INSURANCE I PAID FOR!!!
This is clearly a total con company who have no interest in their customers. I shall be reporting them to the UK office of fair trading, and will now be taking the matter up with my credit card company. DO NOT WAIST YOUR MONEY WITH THIS COMPANY!
AVOID AT ALL COST.
Bought a tablet with Banggood. After just less than one year (legal warranty period) the tablet decides to stop working. What a coincidence...
Contacting Banggood before warranty expiry date, they say that they are on holiday and if I can contact them back in a few days.
Once I contact them back, the 1y period is over and they cannot do anything "anymore"...
Strange tablet fault after just one year, dishonest approach towards warranty handling.
Offered "standard" compensation of 200 points, corresponding to approx 2USD, ridiculous compared to the price of a 180USD tablet.
AVOID AT ALL COST.
Ordered a phone more than 2 months ago, post nl tracking number says its still in transit, Banggood says its already arrived and delivered at the post office, went thrice at the post office, there's nothing there! Complained, got a response after a week saying there's some sort of problem and offered me a resend or refund, I chose refund and got an email saying they won't refund me right away or in full since the package already arrived at the destination country!!
They clearly have no intention of refunding me, at first they accepted that there was a problem with my order and it was never shipped and offered to resend or refund and after I chose refund, they said its already shipped and arrived here!! Banggood is a outright Scam, orders worth couple of bucks go through without a hitch but as soon as you order something that's worth more, they will steal your money!! So be aware of this site!!
This is a reply to my question which never got posted, long story short, they charged my card for failed order and are refusing to refund me.
"its been almost a MONTH now and Theres's still no refund!! when I emailed you guys about it, I got a response after a week saying this
"Thanks for your email. For your order 19279667,it was rejected and we have arranged to offer you refund AU$229.23.
The refund will be returned to your account in 2-3 weeks.
Then you could check it in your account.
And now after a month and still waiting for a refund I get this email "Thanks for your email.
For your order 19279667,it was rejected to your bank account.
Would you mind contacting with your bank to check it?
Banggood is clearly a scam!! It's in your hands to refund my money since you are the ones who charged my credit card, not my bank. I never had this problem with aliexpress, you guys are just making me chase a tail that doesn't exist. REFUND MY DAMN MONEY !!!
I'd only ONE request , only one, to merge my old email with my new one, only that ,nothing more.
So what you have done it to delete my old banggood account and to do nothing with my current one.I am not able to log in and since my order is not here for the past month and a half I am not able to log a compliance or take the number of the order .
I contacted your live chat ,but sorry those guys are idiots. Not sure if you have 10 or 20 support systems but the email in Outlook with my initials must be only one .
I ordered a pair of car door handle. I paid near about 1000 bucks and when I was trying to trace my parcel I had faced errors and when I asked help THEY REMOVED MY ACCOUNT INCLUDING MY MONEY TRANSACTION DATA!! I am strongly opposing this website and suggest to use any reputed company instead of these trouble makers.
I ordered a pair of shoes off of their website over a month-and-a-half two months ago and I have never received them paid, my money and I have no number to contact them and I don't want my money charged back to my credit card or I want my shoe size either or doesn't matter I need a reliable number to call and speak to someone in customer service or I am never ordering anything off your website again thanks for your time
I always wait for my product commanded on 16/09/2016!!! More than a month of exchanges by e-mail and always not new sending. I waited for a better after-sales service.
This company is ridiculous. I bought 2 pair of shoes from them that were 1/2 size too small. To this date, I have no idea how to return them for a refund because no one has provided the return information. They have been telling me someone will email me since last week, smh
"The dress I purchased was clearly not the same measurements as supplied on-line. It took a lot of back and forth (ordered May 10 - resolved Oct.14), photos of all the packaging and the dress with measuring tapes showing the difference, but they did deliver a replacement - in fact, TWICE, since the first replacement was exactly the same as the first dress. So, customer service came through, but you will need to be persistent. Kudos to them, but honestly, they must have a very difficult time dealing with merchandise that is not factually represented. I had to guess at the replacement size to send me. Fortunately, I guessed a size close enough to fit. Its label is two sizes larger than what I normally wear! Apart from that, the dress is lovely."
Tip for consumers: Keep ALL packaging until you are satisfied. And be prepared to wait a long time. Be persistent.Ask Kathryn about Banggood
i bought some electronics stuffs from banggood.... and from last three weeks they didnt confirm my order ... i think its fake ... dont buy anything from banggood .... I am suffering a lot ... its biggest mistake I HAVE DONE... please you dont do that....
I bought a SRICAM camera supposed to be 720p resolution, i.e. 1MPixels
Instead it was only 230KPixels (640x380pixels)
When I realized and claimed they said it was too late (only six months guarantee)
Clearly misunderstanding that it was a fraud since the camera was sold for a better quality, which was not independently of the guarantee
I ordered a digital counter that was supposed to count up to 1200 rpm but stopped counting a 4 or 5 hundred. Why do you allow these sellers to LIE? Product # 1068539 order # 19355549 They want me to take a video and then a photo of counter that stops, anything to make the customer jump through hoops and give up.
I ordered 6 In 1 Multi Metal Mini Wood Lathe Motorized Jig-saw Grinder Driller. I received was a open box unit, The problem are missing several parts. I took some photos and email to the customer service. They said they can ship all the missing parts to me. After almost a month I got the package they send me a wrong parts again. I checked all the items in the package again that I found this product was used before they send to me. Some parts were cracked. I asked them to get a replacement or a refund, they want me to pay shipping fee. This is a nightmare.
So it's been two months, filed a dispute to paypal wanting my cash back so banggood wanted the drone back so i did send it back but when it got to china it sat at the depo and then got sent back without being delivered, i've sent msg's to banggood about this and no reply after 24 hours, paypal voted in banggoods favor and i've lost $630 even though the drone was damaged in transit as they said they test all the drones, i tried to file a claim for the insurance i took out for transit insurance but they still wanted the drone back, not only is this company fraudulent but they lead you down a long road just to keep their money. so now i have a busted drone because of their shipping options and i've lost $630 AUD
Insurance entitles your order to be quickly refunded or resend if your package is lost or arrives faulty.
And according to the result of the dispute in Paypal, we will return the whole refund to you after we get the parcel. ****
The fact it sat at the depo they couldn't deliver to the address because to them the address never exists otherwise it would of been delivered
Very poor service and even poorer quality of goods. Three months ago I bought an android TV from them, it took a month to receive it but they hadn't put in the correct AC adapter! After a few weeks of back and forth communication they finally agreed to send me a USB cable to connect with because for reason they would not send me the AC adapter. Another month to receive that to finally find out that the unit did not work! Its been a week already that I am trying to get a new unit sent to me or get a refund to no avail. When they finally did respond, all they sent me was a link to upgrade the software on a unit that does not work! Three months and still nothing to show for it!
If you have time and money to waste go ahead and order from them, otherwise stay clear of Banggod and choose anyone else!
Tip for consumers: Be prepared to wait for your good and hopefully it will work. Buy elsewhere for the one or two dollar difference, it just isn't worth the frustration or the wait. Their customer service is very bad and their refund policy is mere lip serviceAsk Bill about Banggood
I should say I am glad that it was a small purchase that I made so I doesn't lose alot. I buy alot of stuff on ebay and these guys used to sell on there. Now I know why they are no longer on ebay. Just a guess but I'd say they got so low in ratings they couldn't sell any more. So be advised that you don't have the ebay protection and you might order small so you don't lose much. I did order through pay pal so I can file a complaint with them. I wonder if pay pal will stop letting them use it if complaints reach a certain level? If you can't afford to lose the money or really need the item I would go elsewhere
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