• Avon US

Avon US

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Overview

Avon US has a rating of 2.74 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Avon US ranks 140th among Cosmetics sites.

  • Service
    15
  • Value
    13
  • Shipping
    13
  • Returns
    10
  • Quality
    13
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • This site has some amazing deals and I often buy their quality products.

Critical highlights

  • But yet u keep the worst old time perfumes and body sprays.
How would you rate Avon US?
Top Positive Review

“The perfect mascara”

Maria R.
5/11/23

I have been using only Phenomental mascara for a while now and I am very happy with the quality, it doesn't stick together. And the silicone brush, just the way I like it.

Top Critical Review

“Not what it was!”

L W.
10/23/23

I sold Avon for a couple of years because it was worth it for representatives. I loved their products. Everyone loved the children's items and their collectable items as well as jewelry. Avon is no longer an American company and they sell everything but the kitchen sink. What is with that? The prices are very high and from what I see representatives aren't getting what they once did. Good luck Avon!

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

body sprays (3) quality products (3)
Thumbnail of user rodrigues001mari
2 reviews
1 helpful vote
May 11th, 2023

I have been using only Phenomental mascara for a while now and I am very happy with the quality, it doesn't stick together. And the silicone brush, just the way I like it.

Products used:
Mascara

Service
Value
Shipping
Returns
Quality
Thumbnail of user burcul
1 review
0 helpful votes
January 18th, 2022

Red lip[stick, mascara, and some perfums is my standard set which I buy at avon. I like their products for good quality.

Products used:
red lipstick, mascara, perfum

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Value
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Thumbnail of user pk681
1 review
0 helpful votes
March 4th, 2024

I am not one to complain. But I just placed a $75 order with my Representative and I only received $11 in product. She stated that everything I ordered was out of stock or no longer available. This is not the first time this has happened. The past few orders have had something Out of stock or Not Available. I buy a lot of gifts for my loved ones thru Avon. Am I going to have to shop somewhere else? I hope not, but I am losing interest in Avon.

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Value
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Thumbnail of user devonar5
2 reviews
0 helpful votes
May 20th, 2022

So I worked with one of the young ladies from Avon. And she was a joy to work with. Everything was in season from pots to pans to perfumes.

Tip for consumers:
Site is wonderful easy to navigate everything's in order according to, the product cosmetics clothing socks it's just a variety of things to choose from try the spring and summer time fragrances lean more towards Summer and the new men's cologne.

Products used:
Shoes, jackets, cosmetics, jewelry

Service
Value
Thumbnail of user lw574
2 reviews
3 helpful votes
October 23rd, 2023

I sold Avon for a couple of years because it was worth it for representatives. I loved their products. Everyone loved the children's items and their collectable items as well as jewelry. Avon is no longer an American company and they sell everything but the kitchen sink. What is with that? The prices are very high and from what I see representatives aren't getting what they once did. Good luck Avon!

Products used:
Eyeliner and skin so soft

Service
Value
Shipping
Quality
Thumbnail of user debraw59
4 reviews
2 helpful votes
July 31st, 2019

The prices are too high for that quality of products. I was using Avon some time ago. But now I found another brand with the same prices and much better cosmetics.

Thumbnail of user jessicat1139
1 review
0 helpful votes
November 19th, 2021

Always having a good time with these products, and they come in great packages, and definitely worth the buy

Service
Value
Shipping
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Quality
Thumbnail of user jessicay168
3 reviews
0 helpful votes
February 9th, 2023
Verified purchase

I placed an order for a difficult to find item yesterday, only to see it elsewhere today for a fraction of the price. Avon refuses to cancel the order - despite the fact that it hasn't even processed yet and even the payment is still pending. And I will have to pay the return shipping. My financial institutions won't help either. They cannot decline the purchase even thought it is still pending: I will have to wait and then file a dispute. So not only is Avon happy to gouge me on price, they are happy to waste my time. MAJOR FAIL AVON!

Thumbnail of user miglel
1 review
0 helpful votes
October 20th, 2021

Oh, this brand is cool. The red lipstick is especially good. Its color is so juicy and tempting :) I like their products.

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Value
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Thumbnail of user averyl30
1 review
0 helpful votes
October 2nd, 2020

I started using this cosmetics recently. They have very nice body sprays with nice scent. Now, I tried Avon True Color Nourishing Lipstick, I chose a Candy Red one. Its only $11. I like it because you do not need to use it every hour. The color is really string.

Thumbnail of user gloryl4
3 reviews
4 helpful votes
August 27th, 2022

Placed a regular order as a representative, paying as usual by PayPal. Then started getting past due notices. Called customer service who I could barely understand but was told I had to PROVE that I paid. Got with PayPal who was thankfully helpful. But I had to send Avon a physical printout of my payment. Month goes by so I called to find out if I was cleared of the false no-payment, and they said oh yeah it's good. I mean, what?!?! I quit being a rep at that point and now getting promos to rejoin. Are you kidding me?! I'm never going to rep for Avon again and have them screw up their records and come after me for their mistake. Also beside the point is they discontinued good products in favor of high-priced junk no one wants. Good luck Avon, you're dying

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Value
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Thumbnail of user brittm40
1 review
0 helpful votes
January 13th, 2022

I have two glimmer cream eyeliners. One is greay and another one is blue. Both are very beatiful and help me make my look complete, especially when I go to party.

Products used:
glimmer cream eyeliners

Service
Value
Shipping
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Quality
Thumbnail of user mariaj1067
1 review
1 helpful vote
May 1st, 2022

Made a purchase of $130 never got my products call customer service many times got a refund and never got my credit back at first was told to wait that the refund take time then after more than a month was told i could not get my money back bcause it was more than 40 days. Very frustrating

Service
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Thumbnail of user norinem12
1 review
0 helpful votes
April 29th, 2022

I've been a loyal Avon customer since the 1960's & newly married up to today & in my seventies. I was always pleased with most of Avon's product's until very recently. The things I liked about it can be summed up as - the perfumes were lovely, lasting, and very distinctive. My complaint - they discontinued my favorites. Something that was really outstanding "way back" in the 1980's & 90"s were the gift items for holidays, for men & so on. They were truly unusual, clever, & reasonable. Additionally, I was very satisfied the makeup, lipstick, eyeliners line. Then they came out with an exceptional line of face creams (the Anew Line), with facial treatments created for the 40/50/ & 60 year old skin, I believe, which I can promise you have kept me looking younger than I am. These are just some of the positives. However, in the last few years, there's been a BIG change and sadly, it's for the worse. They have done away with some of the excellent products I just spoke about. Now, you will find, toothpaste, cleaning supplies, vitamins, and a number of other oddball items ( "oils, scents, CBD stuff, bamboo & charcoal"?!) I really miss Avon... where did it go?

Tip for consumers:
I really don't know how to answer that. I have nothing to suggest.

Products used:
Over the last 50 or so years, I have very rarely returned anything.
Which products did I end up using? Too numerous to mention!!

Service
Value
Returns
Quality
Thumbnail of user malous3
1 review
0 helpful votes
December 8th, 2021

I usually buy the mascara and red lipstick. I like the quality of the items which I use. The colour of a lipstick is fantastic.

Products used:
lipstick, mascara

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawl2
1 review
0 helpful votes
May 9th, 2019

Who don't know Avon?! Their products always be my favourite one. Trusted brand, good products. I really love it.

Thumbnail of user lisaw1044
1 review
12 helpful votes
August 4th, 2020

After 14 years of selling, I am so extremely disappointed in Avon right now. All this new c r a p at triple the prices. Im losing customers like crazy. All their favorite items are disappearing and I have nothing to replace them with that they can or want to afford. Seriously Avon, what are you thinking?!?

Thumbnail of user cynthian171
1 review
0 helpful votes
April 25th, 2020

I have purchased products from Avon since I was a teenager. I am now 57 years old. I feel like most if not everything I have ordered over the years have met my expectations. I delivery has been fast.

Thumbnail of user babyb108
1 review
9 helpful votes
September 11th, 2020

Avon has become too pricey for most. Ever since it was sold out to the Korean company it has changed and not for the better. Most people who have used Avon for decades haven't done so because we want to pay $60 for a 1 oz jar of face cream. I'm a rep and no one wants to buy from me anymore. I can get the same quality drug store creams for half the price.

Thumbnail of user nathalyc3
1 review
1 helpful vote
May 23rd, 2019

Tienen excelentes productos de belleza y con precios justos a las cantidades y calidad que ofrecen, gracias por brindarnos la oportunidad de opinar, en cuanto a quejas hasta el momento no tengo, amo sus productos, los únicos que no he constatado son las de joyería pero es a gusto personal

Thumbnail of user madalinac1
1 review
0 helpful votes
May 9th, 2019

The offers and products is accessible for all budgets and is awesome to have on a click distance! I love all products!

Thumbnail of user deboraht1213
3 reviews
7 helpful votes
November 30th, 2022

Avon has a new policy to lie to consumers about their products ingredients. Stay away from their products. If they lie about changing the formula, they may lie about the ingredients in their products. Retinal? Hyaluronic Acid? Avon changed their product formulation on their Anew Clinical Collagen Booster Eye Lift Pro Dual Eye System. I don't care that they changed their formula, but they continually lie about changing the formula in their reviews. I have proof it changed, since I had some old product left over.
The new formula has fragrance added. It is heavier, and irritating to the eye area. I have been using Avon for well over 30 years. Not anymore. They lost a customer for life due to the lies. They also hide any bad comments about their products on Twitter. They are a true snowflake company.

Products used:
Anew Clinical Collagen Booster Eye Lift Pro Dual Eye System

Service
Value
Shipping
Quality
Thumbnail of user mollyr116
1 review
0 helpful votes
December 2nd, 2021

They are over priced, over rated and very rude. The owner is very greedy and sdoestn tip when she goes out to eat/drink…. I would/will my spend money elsewhere

Tip for consumers:
Door spend your money with them

Products used:
Shoes jackets

Service
Value
Shipping
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Quality
Thumbnail of user mac11
2 reviews
0 helpful votes
May 14th, 2019

Their products are very affordable and good quality. They also give opportunity to all women to earned and to make life beautiful.

Thumbnail of user ninaf72
1 review
3 helpful votes
December 8th, 2020

Just writing to let people know about my recent experience with Avon. I went to Avon.com as usual to place my order only to find that the prices are more than tripled and they no longer are offering the "outlet" portion which I am totally bummed about. I decided to use EBay to bid on products from sellers on EBay in exchange for the poor customer care on the Avon site. Also, not only is the Avon site difficult to afford, they are also virtually impossible to understand. The site is filled with products that lack in general interest and seem way overrated. Also, I recently tried becoming an Avon rep but they tried making me pay money for the free samples that they usually give the new representatives, they are no longer free! Very untrustworthy company anymore. Just a bunch of corporate sell outs looking to make a quick buck!

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Shop Avon's top-rated beauty products online. Explore Avon's site full of your favorite products including cosmetics skin care jewelry and fragrances.

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