Audiobooks

When you try out their membership for free and try to cancel it later, it won't cancel after the first click. That would be OK since it is a big action, but guess what? It won't cancel even after the SECOND click. You need to click it THREE TIMES. Not to mention the last cancel button is quite hidden (LIKE YOU ARE NOT SUPPOSED TO SEE IT). They need to work on their UX/UI design quite a lot because right now it is horrendous and unfortunately DEVIOUS. It could have been remedied by giving a user an immediate option to cancel the subscription without the need to scroll an overwhelming chunk of information.

I love listening to audio recordings, mainly because i perceive such information better. That's why I prefer audio books over paper ones. I can't perceive paper books and when I start to read something I forget about this information within cpuple of minutes. One can state that it's not okay, while I'm sure that it's just my feature. I applied to this service in order to find some audio books to listen to. I found here plenty of books of various genres and already have listened to couple of ones. I would certainly recommend this service to all people, who can't read paper books.

My husband and I listen to audiobooks when we travel. We take several road trips a year and listen to our favorite authors as we travel. We like being able to preview the books and listen to the readers before we purchase. It is so easy to find a book or author when looking on audiobooks. We share ear buds and listen to books while flying. We happen to both like the same books. It is fun to talk about them and ask each other questions about parts we might not understand or opinions on the content. We love audiobooks. Audio fan.

"Free Trial" COSTS YOU $14.95; Impossible to Cancel - 3 months@$14.95! SCAM COMPANY!

I clicked a link to listen to an Audio Book, but even though I signed up for the Free Trial, I was charged immediately through my account. I tried to contact them via any means, and sent them an email, which was never responded to.

1. I keep being charged every month even though I asked to cancel
2. I cannot access my account. I signed up through Apple and now when I try to log in it says invalid, no way to recover password or account
3. No access whatsoever to my billing information, ANYWHERE.

This is a SCAM!

When you agree to sign up for the free trial, they immediately try to charge (NOT JUST PLACE A HOLD) for $14.99 on your debit/credit card, even though that legally means they cannot charge until the free trial period ends. It seems users have been complaining about this for years. How both blatantly unethical and illegal. If I had more time, I'd sue them. As it stands though, this is why I have my cards set to manually add new merchants over a certain $ transaction amount...

Absolutely LOVE this app. Whether while I'm at work or in the car I can't imagine not listening to my Audiobooks daily. I wasn't sure if I would enjoy listening to books but honestly I wonder what took me so long to discover Audiobooks.

I tried to sign up with audiobooks.com and it would not work. I could load a book it was supposed to be a free trial. I assumed it didn't go through because it would not load. Just found out they have been charging me $16 a month for a service never used. Customer service must hear this a lot but would do nothing for me. Don't use this service it doesn't work and they get your information for free trial and charge you.

Like others: the free trial results in an instant charge to your card. I, however, went through Paypal and will contest the fee once it's logged in Paypal activity.

I was looking to buy the next installment of The Walking Dead (Search and Destroy), and as it wasn't available on Audible, found a listing on audiobooks.com via Google. Options on the store page were to listen to it in full or download it during the 'free' 30-day trial. I opted to register, and understanding many online business free trials do require payment information but won't charge until the trial is over, went ahead and completed the form.

Then went back to TWD listing I had open, signed in, which then returns me to the homepage. I do a search for TWD; Search and Destroy. No results. I do a search for TWD, results! I scroll through the available books looking for 'TWD; Search and Destroy' and find it isn't listed. The heck?
Okay, maybe the website isn't updated but the app may be. I search for the book using he app: it's still not listed. Great. Outdated Google reference. Why isn't this book flagged as being unavailable or options not being greyed out?

The only reason I opted to register was for this one book. I'll be contesting the payment with Paypal.
3-stars; great for people to use, but methods and information are lacking.

How did these people manage to take a payment from my credit card number? I bought nothing. They say they don't give refunds. That is theft - pure and simple. I wish they would contact me by email -- the poor 'customer' (victim) cannot even email them!

Sean Walsh
*******@gmail.com

They aren't AUDIBLE! Tried their trial, the first book the volume wad do low i had to listen with earpods, when i attempted to cancel ( yes, attrmpted) i could not cancel on their web page because there is no option to confirm cancelling. Hmmmm, little shadey, after sever emails, screen shots of the problem snd a slow chat service i hope i am cancelled. Learned my lesson.

I tried the app, didn't like their inferior product, and cancelled my account.

Audiobooks kept charging me for 2 years.

When I found out, they did not agree to refund me, and kept my stolen money.

It's a very dubious business model, free trial then make it extremely difficult to cancel paid subscription, multiple emails, their website doesn't allow cancellations on line, had to cancel my Visa card to get rid of them!

I signed up for the free trial and they took $14 out of my account instantly! I don't even like the app and I'm out of $14! Audible is so much better And they are honest and You get your free 30 day trial.

I signed up for the Audiobooks.com free 30day trial and their terms of service specifically says they will not charge my card anything until the day after the 30 day free trial ENDS. But not trusting online companies I left just s few bucks on my card so they could verify my card was legit but not charge me the 14.95 in case they thought they were entitled too, and sure enough... The moment I signed up and hit submit after putting in my info and cc info to start my FREE trial, they tried charging me the 14.95 subscription fee right away. And can see it does this to everyone and then instead of giving people their MONEY back (so I've read), they give them a sort of "store credit" and put the money in your audio books account to use towards a book! So they are getting the money either way for what's suppose to be a free trial. Ya all suck!

I've been using it audiobooks for about a year now. I miss the unlimited books (2/month is just not enough) but it's still probably the best price per book at the moment. However if I find a site that's cheaper I would probably switch to them (maybe if Audiobooks had a chance to get more free credits).

I clicked a link to listen to an Audio Book for Real Estate, but even though I signed up for the Free Trial, I was charged immediately through my PayPal account. I tried to contact them via any means, and sent them an email, which was never responded to. I thought that since I explained that I wanted to Cancel and get a Refund in my email, that that would take care of it, like a Normal Company. But, being busy, today, 3 months later, I get charged again and login to discover that i've been charged for June July & August, and never got the Cancellation or the Refund of the "PreAuthorization" charge of $14.95. So, I found a Chat window under Contact US, and was told, after many requests to Cancel & Refund ALL 3 charges, that they could cancel my account, and refund my 8.29.23 charge, but that I'd have to take my other two charges up with my PayPal & my Credit Card. I have now done that, since this company is Dishonest, and is Scamming people. If I hadn't been so busy, I would have followed up on the first email I sent, requesting that they Cancel & Refund, but I've been too busy. DO NOT USE AUDIOBOOKS.COM. THEY ARE A TOTAL SCAM COMPANY & WILL RIP YOU OFF!

They say that when you get the free trial, you get all this good stuff, but you don't. They automatically tried charging my account when i signed up, and none of the audiobooks or anything showed up. When i go to cancel my membership, there is no way to do it, so you have to contact them. Total scam.

I have tried canceling my audiobooks account several times. The first time, in June, I thought I had completed the process online. Then the next month my college-age daughter and myself noticed we were both getting billed so I called audiobooks to correct the situation and to cancel my account. I thought it was taken care of and now I notice I have been charged for August and September. I don't think my daughter is getting charged anymore; however, I still am. I want this to stop and I want to be reimbursed for the payments audiobooks has taken out of my account since I have been trying to cancel my subscription with them.

I don't like posting negative reviews. But maybe it will save someone else from experiencing the same thing we have. We have enjoyed Christianaudio for years. But for some reason when we updated our payment method (our cc was expiring, so we entered the new number), they did not use the updated info, and stopped charging us. We did not notice for several months, and they never contacted us. When we did notice, I reentered payment info at least 3 times, waiting several weeks between times, and nothing. All our credits expired, so we lost the 18 or 19 credits we had. Totally their issue - we had supplied the payment info. When we called, they had no idea why it wasn't working and just told us we owe over a hundred dollars for the months that they had not charged us, when we couldn't get books anyway. No one has any idea how to fix the problem. No way to communicate except through email. Now what? So disappointing!

They promise a free trial and they charge you as soon as you use your first "supposedly" free credit.

This company enlists third party spammers to bombard people with spam. I don't need multiple messages daily from your spammer "affiliates" that use constantly changing fake domain names to try to circumvent spam filters. No legitimate company needs to use this type of advertising!

I have always like reading books and I definitely like to listen to stories whenever i my travelling. Audiobooks have so many collection of books i can listen to.

When you search a book, beafore being a member. It Will come up. When you then log in, that book is gone. Just a loss of bull$#*! and a big Scam. Only $#*!ty books there. Keep away!