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  • The Mine

The Mine

Overview

The Mine has a rating of 3.38 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 158th among Interior Design sites.

  • Service
    26
  • Value
    26
  • Shipping
    24
  • Returns
    14
  • Quality
    23

Proactively asks for customer feedback

2
See all photos

What reviewers want you to know

Positive highlights

  • I've been happy with the shipping and customer service.
  • We love the furniture from ATG stores, modern looking and contemporary.

Critical highlights

  • I disputed the charges with my credit card company today and see what happens.
How would you rate The Mine?
Top Positive Review

“Must update a poor review I wrote”

Tina H.
1/4/18

After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!

Top Critical Review

“LED lights defective, took 3 months for refund”

stuart w.
1/24/17

Can't believe Lowes would tarnish their reputation being associated with this company. Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

Reviews (485)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (45) customer service (103) atg stores (47)
Thumbnail of user stuartw44
1 review
4 helpful votes
January 24th, 2017

Can't believe Lowes would tarnish their reputation being associated with this company.
Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

Thumbnail of user marym606
1 review
0 helpful votes
January 25th, 2018

Ordered tv stand on Nov. 24,2017. This is Jan. 22,2018 & still have not received my order. Have called 4 times to co. & once to delivery co. Have never gotten the delivery co. To call back & the mine only gives me the run-a-round (the weather, etc.). I don't know if I will ever get my tv stand. As of this moment I am waiting to talk to someone who has me on hold to see where my merchandise is. Don't think she's coming back online. Never do business with this co.

* The Mine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user melissac117
Melissa C. – The Mine Rep

Mary, thank you for bringing this to our attention and we are glad your item arrived the following day. Feel free to reach out with any additional needs and we'd be happy to assist! - The Mine

Thumbnail of user tinah109
1 review
0 helpful votes
January 4th, 2018

After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!

Thumbnail of user melissac117
Melissa C. – The Mine Rep

Tina - Thank you for reviewing The Mine! We are so glad that you had a positive experience handling your order issue. Thank you - The Mine

Thumbnail of user brianb259
1 review
1 helpful vote
October 7th, 2017

Found The Mine through Google search while looking for an item that Home Depot, Lowe, Amazon, even eBay didn't have in store or online. All these stores previously stocked the item but now it's unavailable with no availability time given. Amazingly The Mine supposedly has the item and would shipped in 2-6 days. Found that such a coincidence that I decide to check reviews. And not amazingly people complain about not receiving items order after waiting weeks.

Thumbnail of user jasonf103
1 review
1 helpful vote
March 2nd, 2018

Im a contractor and was referred by Lowes who owns the site from what I was told. Bought a tub with white glove service. It took 3 months and 4 tries to get the product in the house and Undamaged and my own labor to move it. So much for the white glove service and they said they would issue me a credit but when I tried to give them a second chance they wouldnt let me use it as a credit basically just a coupon like they always offer. They wasted my time and money Terrible terrible order from anywhere else. As someone who spends thousands every year at various online and brick and mortar stores save yourself the headaches and move on.

* The Mine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user markd232
1 review
1 helpful vote
August 16th, 2017

Worst Company Ever. I ordered lights for a condominium that I work for. The picture showed a white fixture. There was not mention of it being brown. But they shipped me brown fixtures, and they refuse to take them back. I will never order from this company again. Do they buy their A+ rating? 14 of their 20 reviews are negative!

Thumbnail of user carlosm117
1 review
0 helpful votes
December 25th, 2017

Read the reviews. A big Mistake. Do Not use this company. I have been trying to resolve this issue for days now. The Service is terrible. They response was that they can not control the shipping company. I have been told every day for the last 5 days they would be delivering between 1 and 3 and I wait and wait. It is 2 days before Christmas and now I have been on hold again for over an hour. Not worth it. Use Wayfair.

Thumbnail of user christinas140
Christina S. – The Mine Rep

Carlos - Thank you for contacting The Mine. A member of our customer care team has been in contact with you to return the item at your request. The product has been routed back to the warehouse and a refund was issued last week. We apologize for the inconvenience with longer ship times. Thank you - The Mine

Thumbnail of user claudettes6
1 review
1 helpful vote
June 5th, 2017

Purchased a yellow bench that assembled easily, however, all the screw holes show, I have been told there are not plugs available to cover the screw holes. I would not purchase this bench again. I hope I can purchase some screw plug covers in the hardware store and match the paint color. I did call customer service and the person was very polite and helpful but could not provide screw plug covers. I should have paid closer attention to my selection before I ordered.

Tip for consumers:
Pay close attention to detail

Thumbnail of user melissac153
Melissa C. – The Mine Rep

Claudette, thank you for your review and we are glad our Customer Care team was able to talk with you about the concerns. Feel free to reach out prior to any purchase if you have questions about the product and we would be happy to give greater insight as well! - The Mine

Thumbnail of user rexr18
2 reviews
5 helpful votes
January 2nd, 2017

I've been shopping this dinning room set for over 14 months. Shopped the big online sites, they where between 60% amaz., was 80% more for the same exact set. Atg price was outstanding when the table arrived damaged, I refused delivery and the new set was here in ten days(9pcs dining room set!) I assembled it, my wife loves it and life is good.

Thanks ATG

Thumbnail of user tarynw1
Nick H. – The Mine Rep

Rex, we are delighted that you had such a positive experience with ATGStores.com! Thank you for taking the time to review our business, we appreciate your feedback!

Thumbnail of user jackies167
1 review
0 helpful votes
December 14th, 2018

To get a Great response and your situation resolved, LOOSE whatever anger you have toward who ever you're dealing with. The Truth! You will get a lot more satisfaction explaining whatever is wrong with your purchase, When you start off "asking" for their HELP to solve "Your" situation. The Mine is a great place to shop and the person you're talking to is NOT the one that screwed-up your order!

Thumbnail of user chazr1
1 review
1 helpful vote
May 10th, 2018

Worst experience I've ever had with a website. EVER.
They lost my package and had no follow up. I finally followed up, and they re-ordered.
Then, the package sat in a warehouse because they again had no follow up. I called again, and will hopefully get it delivered. But my gut says ill never get it. WILL NEVER USE AGAIN. EVER. EVER. EVER.

I would have been better off flying to NJ to pick up the package, and fly back with it. This company needs to be shut down.

Thumbnail of user michelled177
1 review
3 helpful votes
March 22nd, 2018

I ordered a bedspread from The Mine that the website said was in stock. After waiting almost a week and never getting a shipping email I contacted them. They said it would ship out within a day or two. Another week later I check the status of my order and it says the bedspread wouldnt be available to ship for two more months! Mind you they had already charged my credit card. I emailed them and never got a response back so I called them. I was told that they do not have anything in stock on hand. They order everything from the manufacturer and if they (the manufacturer) were out of stock they couldnt help it. When asked how they could sell something they didnt have I never got a straight answer. She did say she hears this all day so apparently they do it all the time. I promptly cancelled my order. The customer service person was very professional, its the company itself I have a problem with. If Lowes does own the site they should be ashamed.

Thumbnail of user vanessam81
2 reviews
11 helpful votes
March 7th, 2018

I'm updating my review below. The Mine itself has been very helpful along the way and has refunded me for the cabinet and apologized for all the trouble. They were very helpful and responsive throughout the whole process. My complaint is mainly regarding the quality of the cabinet and that it took such an effort to get the quality issues really looked into. The Mine said they have taken the cabinet off of their website b/c of quality issues they saw other people had as well with this cabinet as well and have asked the manufacturer to look into it's quality control. Hopefully the manufacturer will correct the major quality issues with this cabinet and hopefully The Mine will have a better handle on the quality manufacturers are delivering to their customers. The Mine seems to be a good and caring company. And if they keep a check on the quality that their vendors are sending to customers they can be a great company!

Original review:

I ordered the Tvilum ******* Aberdeen 2-Door China Cabinet from The Mine. The Mine CS agent was very nice and helpful but the product was a piece of junk. I wrote a review on their site for the item on March 3,2018 but they have not posted it. Here is a copy of my review. I gave it a rating of 1 bc thats the least you can give. I do not recommend purchasing this product. The second production run was no better in product nor packaging.

This cabinet is extremely cheaply made and is shipped without adequate packaging or indication of fragility on the packaging. Tvilum had to deliver 5 cabinets to get 1 set of glass doors to arrive unbroken. And the only reason those doors were unbroken in the 3rd shipment is because they inadvertently sent 3 sets. 2 of which had broken doors. This cabinet arrives in 2 extremely heavy boxes. The glass door box is also extremely tall. It would cost as much as the cabinet or more to return these. Fortunately for me I was home when FedEx arrived and was able to refuse delivery. However the delivery I accepted with the unbroken glass doors had a broken base shelf which I didn't catch until later when trying to assemble the cabinet. I contacted the mine but the guy I had been dealing with had moved to another dept so I was going to have to call another department and start all over which was too daunting after 2 months and 5 damaged sets! So I had a friend help me put it together. It took 4 hours to put it together! Then when I went to move it using protective sliders the bottom base collapsed! The mdf is so porous and flimsy and the metal holding brackets bent like paper. I've seen a lot of other bad reviews for this cabinet. Don't buy! You're just asking for a headache and a lot of stress in your life!

* The Mine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user susanj153
1 review
2 helpful votes
November 25th, 2017

I ordered my table end of October and due for delivery by Nov 17. Never received it or got notification. Called to check on it a week ago and supposedly it was damaged enroute but noone told the Mine or me. I was supposed to get a follow-up call this past week on the order status but still nothing. Good thing I wasn't planning on having Thanksgiving dinner around that new table! Maybe next year.

Thumbnail of user janh36
1 review
0 helpful votes
May 9th, 2015
Verified purchase

Looked at door handles and door bells, expect to order as soon as I know when the new door can be installed. AGT has good prices on most items.

Thumbnail of user meredithg5
1 review
2 helpful votes
January 10th, 2017

I bought a greenhouse that disintegrated in the wind after only a few months and they would not refund my money. They have a strict 90 day policy. This is not LOWES people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user je29203
2 reviews
4 helpful votes
December 7th, 2017

I ordered a hot tub that clearly shows as in stock on their website. A few days later the order status shows as back-ordered for 4 months. Although it is still "in stock". Cancelled, will never order anything from them again.

Update 1 on 12/4: Received an email explaining the issue which was appreciated. It appears they don't carry any stock, they basically process orders from manufacturers and have to rely on them to provide up to date info. The manufacturer updated The Mine five days ago that their hot tub will not be available until March. However, the website still says it is in stock and the estimated ship date is in 2 days. I have moved on and bought a much better hot tub from Costco, a retailer that I can trust.

Update 2: Checked stock status on 12/5 and it is now updated to reflect out of stock until March.

Tip for consumers:
Call customer service to have them double check stock with the manufacture. Otherwise, buy from Amazon or Costco.

Thumbnail of user melissac153
Melissa C. – The Mine Rep

J E. Thank you for reaching out and working with our team to resolve the issue. We are glad we were able to refund you and correct the browsing results. Thank you - The Mine

Thumbnail of user kristenm19
1 review
0 helpful votes
November 13th, 2015
Verified purchase

Great

Thumbnail of user marybethn
1 review
1 helpful vote
July 10th, 2015
Verified purchase

I found most of my items from ATG stores on line for my new House. At first I had some problems with the person helping me with my order. So I called back and the person helping me was very helpful. All my items that I ordered were just what the website showed.

Thumbnail of user taviap
1 review
3 helpful votes
January 15th, 2017

I bought an item which broke and found put there is ONLY a 30 day guarantee... after 30 days they will not help you out! I could not even buy the replacement part as they would not sell to me -not great at all. The solution was to buy another chair... i don't think so. I would be VERY CAUTIOUS about purchasing from this site!

Thumbnail of user alicef44
1 review
0 helpful votes
February 6th, 2018

They cash your money and never deliver. After many months I had to cancel because they keep pushing the delivery date by many months. We are basically loaning them money for free.

Thumbnail of user melissac117
Melissa C. – The Mine Rep

Hi Alice, I am very sorry for your recent shopping experience. The vendor has been unable to fulfill the order and continues to backorder the delivery date and we understand how frustrating that can be. A member of our Customer Care Team, Rachael has reached out to you to assist. Your order has been canceled and refund processed. Please let me know if there is anything else we can assist with. - The Mine

Thumbnail of user karthikr7
1 review
0 helpful votes
March 5th, 2017
Verified purchase

Good, shipped ontime.
Happy with shopping on this site.
Okokokokokokokokokokok
Good, shipped ontime.
Happy with shopping on this site.
Okokokokokokokokokokok

Thumbnail of user taras111
1 review
0 helpful votes
January 26th, 2018

I ordered an item back in mid December and still have not received it. I have had to contact someone to check on the status of my item and each time i'm told that the item is out of stock and i will receive it on a (certain date). Those dates have come and gone 3 times. Still no clue when I'm going to get my item.

Thumbnail of user melissac117
Melissa C. – The Mine Rep

Tara, thank you for reaching out and we apologize for the delay in the shipping of your item. We are glad our Customer Care team was able to resolve this with you. If you need any more assistance we'd be happy to help! - The Mine

Thumbnail of user justinb154
1 review
1 helpful vote
December 24th, 2017

I Bought a bed frame on cyber monday and got a great deal. I bought this bed for 250 $ when every other site was at least 100 $ more expensive, even with all the holiday deals(regular price 475$). The bed was in great condition, arrived ahead of time and had no problems. I was worried when i ordered it because i checked this site after, but figured it was such a deal that id try it out. Glad i did, i will use this site again.

Thumbnail of user christinas140
Christina S. – The Mine Rep

Justin, thank you for taking the time to review our site. We are glad you had a positive experience and hope you will shop with us again soon! - The Mine

Thumbnail of user bryans81
1 review
4 helpful votes
September 7th, 2017

I purchased two items online during the labor day sale with a credit card and called in to confirm my orders. I was told i have to pay with a PayPal account instead because they won't accept my credit card. They already Put a hold for the funds on my credit card which was close to 500.00 and said it will be back on the card 3 to 5 days. They told me i have to repay with a paypal account that i dont want to create and it's no guarantee I'll be acknowled the 100.00 off from the one day sale.

Thumbnail of user melissac153
Melissa C. – The Mine Rep

Bryan, we have reached our via email and phone and would be thrilled to hear from you to resolve this. Thank you - The Mine

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From the business

Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.

Business History

The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.

Company Representative

Thumbnail of user melissac117
Melissa C.

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