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Overview

AskNow has a rating of 1.76 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AskNow most frequently mention customer service, credit card, and minute reading problems. AskNow ranks 125th among Psychic sites.

  • Service
    52
  • Value
    53
  • Shipping
    36
  • Returns
    37
  • Quality
    49
Positive reviews (last 12 months): 0%
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0
Neutral
1
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is $#*!, don't even try to get your money back through them.
How would you rate AskNow?
Top Positive Review

“Excellent experience”

Heather C.
3/24/15

I have been a member of AskNow for a little over a year now. From a consumer point of view I think I have been lucky because I have found 3 psychics I like to talk to, although only 2 of them are still there: Love Raine and Clarissa. I do not get junk e-mails from AskNow although I occasionally get free minutes from Clarissa or one of their other elite psychics, which is nice because they are more money. Yes, I am aware those emails are "stock." That's fine. I try to stick to my membership minutes but I have to say that Clarissa is really accurate so sometimes I splurge. Raine is very honest and I don't always like what she has to say, but at least she's nice about it. I'd rather have the truth anyway. I have never felt pressured to stay on the phone or been told I HAVE to call anyone back. From an "employee" standpoint the psychic that left told me that she was not happy with the way they wanted to structure her contract when renewal time came up and that's why she left. I still talk to her too sometimes as she still does some readings. I have not had to contact customer service so I can't comment on that.

Top Critical Review

“BUYER BE AWARE!”

Mia N.
9/8/23

Yesterday I decided to have my cards read by a woman on ASK NOW and WHAT A MISTAKE that was! Although Ms. Kim was very nice, the charges WERE NOT! You MUST know that you are going to be charged an exuberant amount of money ONCE YOU HEAR the tone during your reading. When it was all said and done, I was in for well over $500! When I called to dispute the charges I was faced with a very unprofessional young girl who SHOULD return to customer service training for sure! I WILL NEVER use your service again!

Reviews (130)

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customer service (37)
Thumbnail of user leylavazquez65
1 review
1 helpful vote
November 4th, 2023

I called purchased 40 min for 40 dollars, took me 4 readings before anyone actually even talked to me. By then I only had 20 min. Called for my reading didn't hear a buzzer and my credit card got charged an additional 89 the first try, 1.00 for attempting it, and an additional 139.00 to verify if My card was any good plus an additional 8.99. Called to ask and the idiot James with his monotone voice made it seem like it was ok to continue charging my card. Said he didn't care if I wrote a review. Please if you're in need of a reading and go on this site, make sure ypu don't use a card they could continue to have access to. Your minutes will be up before anyone even starts your reading.

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Value
Thumbnail of user halis5
1 review
1 helpful vote
December 14th, 2023

This place has the worst physics and customer service ever! I ordered through Spiritual Society and didn't realize I was connected to Ask Now. I was given a special promo to speak with 2 psychics. One rambled on and on about nothing, didn't even ask a question and the other just sounded like a broken record. She kept saying "You're a beautiful soul. Do you know that? Do you know that? I am going to help. I will help you" about 1000X. Management had to review the calls and gave me 10 free minutes even though I requested a refund. The free minute call was so choppy, I couldn't hear anything she was saying. We had a poor connection and now that call is "under review." Customer service people are rude and the psychics are awful. Do yourself a favor and spend your money elsewhere. This has to the worst company to get a reading from and has wasted so much time. I would much rather just get my refund and be done then to be talk with someone from this company.

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Thumbnail of user bettycrusenberry
1 review
1 helpful vote
June 7th, 2023

I order the $40.00 package and recorded the entire/every conversation!
While the psychic was talking my American Express began showing crazy amounts going to Ask Now! I asked the psychic what was up with all the over charging-she insisted she did not know nor did she have a way to keep up with how long we had been talking.
They charged almost 500.00 fraudulently!

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Thumbnail of user mian65
1 review
2 helpful votes
September 8th, 2023

Yesterday I decided to have my cards read by a woman on ASK NOW and WHAT A MISTAKE that was! Although Ms. Kim was very nice, the charges WERE NOT! You MUST know that you are going to be charged an exuberant amount of money ONCE YOU HEAR the tone during your reading. When it was all said and done, I was in for well over $500! When I called to dispute the charges I was faced with a very unprofessional young girl who SHOULD return to customer service training for sure! I WILL NEVER use your service again!

Tip for consumers:
The charges were astronomically high and not clearly explained!!

Products used:
None

Thumbnail of user lindao1344
1 review
1 helpful vote
January 15th, 2023

I received an email about a recent relationship. The person offered me 30 minutes for $30. So I called. The initial person did NOT explain anything about different levels. They did tell me about the tone after 5 minutes, but I figured I had the 30 minutes I was offered. Afterwards my card was charged over $650! I called and was told that I was told about the ton and that I needed to hang up and call back. Which I was never explained. These people are scammers! Please don't use.Ive added the email and the charges!

Thumbnail of user carolyng540
1 review
5 helpful votes
February 6th, 2022

The reading was all about herself. She said I would get married. I'm already married. Told me nothing about me. I was charged over 1100. 00 us dollars. I called customer service 4 times to resolve charges. No readings but one. They tried to charge my account again yesterday and I had my card canceled. Fake readings scams and untruthful. This needs to stop. I will pay what I owe, but not for no readings. Scammers. Beware

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Thumbnail of user hollyd578
1 review
1 helpful vote
June 16th, 2023

DO NOT SIGN UP FOR THIS THIS IS FAKE AS IT GETS THEY ARE SCAMMERS. I feel like an absolute idiot not reading these reviews before I signed up. Signed up for "15 min for $10 plus 5 minutes free" talked for only 13 minutes and got billed $112. Goes without saying the lady on the phone was saying a bunch of bull the whole time obviously not a psychic she's a SCAMMER just like everyone else on this website.

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Thumbnail of user linda.tougastapestrythread
1 review
1 helpful vote
June 3rd, 2023

This is a scam! You will not get your question answered and you will get billed high rates no guarantee like California Psychics! There is no customer service! I can't even give zero starts for rating. I have to select 1 to continue.

Tip for consumers:
Don’t believe the ads on Facebook

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Quality
Thumbnail of user lucretiam25
1 review
3 helpful votes
June 16th, 2022

The person they said I was going to talk was not person who rambled on about me and something. I don't know what she was talking about. It had nothing to do with anything. I was more confused than when I called. I don't recommend. I was very unhappy. She told nothing about what I asked her. I told her she just confused me.

Thumbnail of user lucym331
2 reviews
3 helpful votes
January 18th, 2022

My medium was good. She knew the first initial of my late loved one's name, without me telling her his name. She also said that he was calling me babycakes, which is a nickname he used for me. But this is a scam because I paid $30 for 30 mins and at about 10 minutes the session was suddenly and mysteriously ended. I never pressed the end session button and she was in the middle of typing. My bank called me later saying they tried to charge me an additional $90 TWICE. I also was logged out of my account and mysteriously could not get back in.

Thumbnail of user rosem1240
1 review
0 helpful votes
April 20th, 2023

Jozette is definitely real, but at times she would slowly take her time, but I suppose that's only natural so she can tune in and remain focused. First time I called her, the first thing she said is that I need to take care of my thyroid health. I had stage I papillary thyroid cancer and had it removed. She was also impressed that I have good intuition and that my aura is silver/grey, which is interesting because I discussed my crush who has grey eyes, but she only knew that after I made mention of him. She asked if I had a fear of water because in a vision she had of the past, she saw me struggle in a lake, and my twin flame, who she confirmed is my best friend, was a female in that life, and was trying to save me. Jump to my second call, we discussed my best friend and she told me everything is correct with my intuitions with him. I had a peculiar dream that she helped me interpret and I had idea that's what it means. He had given me a bouquet of green heart shaped of something. I don't know what, but asking her and a different one, they both said the same thing: he's getting to the point to tell me his true feelings for me (hence the heart) and that money will be coming soon (hence the green). She was able to speak with my grandmother who died in 1992, and I was curious as to how my deceased loved ones thought of him, and she approves of him. Jozette even picked up on my other fears, and the first thing she said was dogs, and I said I'm terrified of them. She also clarified with me on other things with my best friend, and that I just keep on doing what I'm doing and everything will fall into place. Oh and I asked her if she could connect with one of my favourite musicians, and when I told her, she picked up things, and even said how their significant other is still a horrible person. And I have a tattoo of said favourite musician, and I asked her on which inner arm, and she said my right inner arm. She's correct. This is the short of my experience. Once I'm flush again, I'm going to contact her again, because she is really good at remembering her customers. Just be wary of the free minutes and the introductory packages and customer service. The per minute price is very expensive, and being charged three separate times is very scammy on their behalf. $2000 for 4 hours is inexcusable, though. Just use their three minutes and do pressure them into setting you up with a cheaper psychic your first time calling. If that doesn't happens you want to try again, pick the one with the lowest rate per minute. If it wasn't so expensive and if the customer service wasn't so blah with helping, I would have given 5* because Jozette is amazing, but they keep you on so they can get their money. Now I need insight on something else, but I have a different person to go to for that. I don't have much of a choice, really. So the scam parts people post and others read are pretty much how much you spend but aren't aware of, and for their customer service. Don't let those two things deter you from trying at least. Then wait, because it racks up fast. But other than that, I have zero complaints. I picked a good one and I will be back later. Much later. Also, even though they don't have to say it on their site, "for entertainment purposes only" is said so that no one can sue them. It's not a legal thing they have to state.

Products used:
Asknow

Service
Value
Quality
Thumbnail of user kelsiem
1 review
17 helpful votes
June 16th, 2015

I signed up last night and I went through many of the sidekicks just waiting for one to be available and then I finally found one. It was a male with a kind of complicated last name. When he answered he just asked for my name and date of birth, and asked what he could do for me. Very first I told him this was my first reading and I was a bit nervous, but still I opened up giving him vague descriptions of the situation. And after that, he told me what he had to say and explained it in full. He was very fast with his words yet also to the point. I got so much out of just a 14 minute call with him. He did not waste time and he interacted with me, yet not too much. The reason I gave it a 4/5, is because I still have to wait for it to play out and see if it does. All I'm thinking is that maybe you just have to find the right person for you. Whether it be as chance like me, or through process of elimination. I also received no additional payments.

Thumbnail of user charleneg144
1 review
3 helpful votes
March 4th, 2022

I was told that I had free minutes for being a new client and that I would hear a beep when my free minutes were done… umm no I was charged over $1100. Ish… I was told this twice on my first initial reading then on my second. The only positive experience I had was with the psychic Jozette she stayed on cue with my reading. As for Oracle she was all over the place telling me information of other readings with celebrities and talking much about her own personal life… wasting my minutes… please be careful hence I was charged $13.99 a minute and never did receive any free minutes

Products used:
psychic reading

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Value
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Thumbnail of user elizabethap
1 review
2 helpful votes
December 25th, 2021

Please done use this website, psychics use your time and money talking about their life, and take at least 40. Minutes to start your reading. I hung up, I got tired of hearing about her life and other readings she's done. I'm putting in a complaint for fraud and being thiefs. They put everything in disclaimer, bull$#*! trick advertisement. Customer service is $#*!, don't even try to get your money back through them.

Products used:
Never got it

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Thumbnail of user loral1
1 review
16 helpful votes
November 26th, 2013

I have been using Asknow for a little over a year. The website is easy to navigate, customer service has been good to me (including refunding an entire reading that was filled with tech errors on their end... approx 150 dollars). The psychics themselves seem to be legitimate. My favorite is Michael Sky. I do believe he is the real deal and before you even type a sentence he is able to pick up on details and give you very honest answers and advice. I am finally taking his advice, and i literally like a shift took place.
Ive never had a problem with customer service. The only major issue I have with Asknow is tthe fact the management aka the big shots are so controlling and this Toprated, elite, and Master level nonsense. So you can get a minutes package for an affordable price for Top rated, but in order to speak with a Master you have to pay their per minute rate? Why can't everybody just be regular psychics and the minuyes packages be available for all of them, and then let the customer choose of they want to continue at $13/min?! The way it used to be! Now my fav Michael sky is a Master, so I can't speak with him like I used to, its not affordable anymore. There are many competing companies out there, so I suggest Asknow really reevaluate their pricing and get rid of the Master, elite, and top rated thing

Thumbnail of user jp1253
1 review
1 helpful vote
May 23rd, 2022

Only someone going through a catastrophic emotional breakdown with severe mental illness would pay these rates. Ask Now has to know this. They safeguard themselves with terms and conditions so technically it's not illegal but the whole experience is taking advantage of the mentally unstable. In 2016 I spent over $3000 within 2 months after I experienced coercive control and emotional abuse from my ex boyfriend. I paid the amount due because I did owe it but when I look back at how I was so desperate at that time, it's just so sick. Psychology well people would never call here.

Thumbnail of user brendab2058
1 review
1 helpful vote
June 17th, 2022
Verified purchase

They spam you offering a 15 minute reading for $10. When you call in, a used car salesman tells you that they never said that. The price is $30 or $40. Then, after you hang up, they charge for extra minutes. These are not real, gifted psychics. They are tarot card readers.

Tip for consumers:
Asknow.com is a scam. Don't waste your money.

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Thumbnail of user lisas3752
2 reviews
2 helpful votes
January 30th, 2022

Paid for a reading with Psychic Arya. Never available on the AskNow site and can not use these prepaid minutes with other psychics. SCAM ALERT.

Thumbnail of user same613
1 review
1 helpful vote
May 4th, 2023

I had the privilege of meeting the nicest person named Angie but all the others were. They just want your money.

Thumbnail of user melissal11
4 reviews
15 helpful votes
October 26th, 2012

I had a few rough experiences before I found Twilight4Ever and Intuitive Amy. These 2 are my favorite and are spot on almost every time! Twilight's been wrong a few times, but they don't guarantee they are 100% accurate every time. Remember folks, when you call, and on the website, there is a disclaimer there that says "For entertainment purposes only" so keep that in mind when calling!

Thumbnail of user sarahr1844
1 review
0 helpful votes
February 8th, 2023

When trying to politely say good bye and thank you for their time the highest ranked will manipulate you to continue speaking with them. Customer service will also try to play dumb as if that doesn't happen and again try to manipulate it as if you being rude, when you are merely assertive and stern in your tone. I will say that when I stated I was being assertive in my disappointment and merely wanted to make sure I was not going to continue to be charged that I was not rude, however I did become quite rude once I was accused of being so. All in all if you decide to use this service be sure to forget those manors and simply hang up once you hear the tone. Customer service is quite keen to twist it up. I would suggest seeking a more reputable service. They do not provide confirmation request either, at least that's what they stated when I requested one. Keep track on your bank account.

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Thumbnail of user jenniferp25
1 review
13 helpful votes
January 17th, 2014

Everyone is speaking of the customer service. I personally had good experiences with customer service. They're always very friendly and sometimes they like to talk about their wife and kids. One guy kept me on the phone for 20 minutes talking about his daughter... Anyways, so far I've spoken to 2 different psychics. First i spoke to mystic Melissa, who told me that in order to get my ex back, I had to drink a tall glass of Ice water and line for 7 days every morning. And she told I had to read specific bible verses on the daily. I did everything she said but after a few days I thought to myself "drinking This lime juice is going to get my ex back? How absurd!" So I gave up! But she was very caring and seemed to really care about my problem. I still wonder to this day if drinking that juice and reading those verses would've really gotten my ex back?
Lastly, I decided to try a different psychic who told me a specific time frame of when my ex will come back and she told me which Steps to take in the mean time... But I am scared of putting my hopes on something such as psychic predictions. But I sure hope it comes true!

Thumbnail of user heatherc41
1 review
26 helpful votes
March 24th, 2015

I have been a member of AskNow for a little over a year now. From a consumer point of view I think I have been lucky because I have found 3 psychics I like to talk to, although only 2 of them are still there: Love Raine and Clarissa. I do not get junk e-mails from AskNow although I occasionally get free minutes from Clarissa or one of their other elite psychics, which is nice because they are more money. Yes, I am aware those emails are "stock." That's fine. I try to stick to my membership minutes but I have to say that Clarissa is really accurate so sometimes I splurge. Raine is very honest and I don't always like what she has to say, but at least she's nice about it. I'd rather have the truth anyway. I have never felt pressured to stay on the phone or been told I HAVE to call anyone back. From an "employee" standpoint the psychic that left told me that she was not happy with the way they wanted to structure her contract when renewal time came up and that's why she left. I still talk to her too sometimes as she still does some readings. I have not had to contact customer service so I can't comment on that.

Tip for consumers:
If you like your first reading and think you will call back then I would sign up for the membership - MUCH cheaper that way.

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Value
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Thumbnail of user mariac3050
1 review
0 helpful votes
February 16th, 2023

I received an email about an old relationship. The person offered me 30 minutes for $30. So I called. The initial person did NOT explain anything about different levels. I figured I had the 30 minutes I was offered. Afterwards my card was charged over $552.33 I called customer service and was told that I was told about the ton and that I needed to hang up to not get changed.These people are scammers! The reading by Selina was average and all she did was repeat what was sent to me in the email.Afterward she gave me a spell of which I never asked her for and all she said was you need to do this. What a joke she a good SCAMMER. Please don't fall into their trap.

Tip for consumers:
These people are Scammers

Products used:
Reading

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Value
Shipping
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Thumbnail of user hurta
1 review
1 helpful vote
February 3rd, 2022

This company does not operate with integrity or openness. The customer service is deplorable. Leaving people vulnerable homeless, hungry and suffering. This is the worst service I have had even worse than Walmart.com

Tip for consumers:
Run away as fast as you can. Prepared to be screwed if you choose to call. Find local real places that won’t burn you financially and has zero customer service.

Products used:
Reading

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About the business

Get live psychic readings by phone with free psychic chat at Asknow.com. Top ranked elite psychics are waiting to provide you with accurate readings, love and career advice. New customers get a free psychic reading.

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