• Ashley Jewels

Ashley Jewels

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Overview

Ashley Jewels has a rating of 2.49 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashley Jewels most frequently mention customer service problems. Ashley Jewels ranks 48th among Custom Jewelry sites.

  • Service
    20
  • Value
    14
  • Shipping
    19
  • Returns
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ashley Jewels refuse to respond to my messages on messenger, but continue to send me spam advertising.
How would you rate Ashley Jewels?
Top Positive Review

“Overall Nice experience.”

kristy g.
4/16/18

There are lots of Online shopping options available now a days. But my favorite shopping business was ashleyjewels.com 'coz they provide a variety of products that are top class and meet with everyones budget. I started my first purchase with Galaxy Pendant as I was not aware how the online process goes smoothly but I find it very comfortable, efficient and shipping process don't take much time. Overall Nice experience.

Top Critical Review

“SCAM BEWARE”

Devon W.
2/20/23

I made a purchase through a website called Flowerteddybear.com and after not being able to reach anyone at the company I did some googling to find out it is a fake company that scams you and never sends you the product. On my credit card statement it shows the company receiving my funds is actually Ashley Jewels. BEWARE, this company and Flowerteddybear.com are both scammers!

Reviews (180)

Rating

Timeframe

Other

Reviews that mention popular keywords

ashley jewels (35)
Thumbnail of user melissam3689
1 review
0 helpful votes
September 23rd, 2023
Verified purchase

I ordered from this so called business more than 2 months ago and never received it.unanswered emails…

Service
Thumbnail of user devonw98
2 reviews
0 helpful votes
February 20th, 2023

I made a purchase through a website called Flowerteddybear.com and after not being able to reach anyone at the company I did some googling to find out it is a fake company that scams you and never sends you the product. On my credit card statement it shows the company receiving my funds is actually Ashley Jewels. BEWARE, this company and Flowerteddybear.com are both scammers!

Thumbnail of user marcyc59
1 review
0 helpful votes
April 2nd, 2022

This company just takes your money and it is impossible to contact them. I ordered a gift for a friend that was ill. The gift was never received. I received emails that it was being shipped and a USPS label was issued in Buffalo but item was never received at USPS. Totally a SCAM. The bank will mark this company as fraudulent and I am reporting to BBB, etc. No way to get a refund…

Service
Shipping
Thumbnail of user martet
1 review
2 helpful votes
June 12th, 2021
Verified purchase

I got a fake necklace (it looked like a cheap version of the website picture), and they did not have any explanation to why it was fake. They just wanted me to pay for shipping to return it, but I don't trust that I will get my money back either way. I have blocket my credit card just in case. I think this is a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristyg14
1 review
12 helpful votes
April 16th, 2018

There are lots of Online shopping options available now a days. But my favorite shopping business was ashleyjewels.com 'coz they provide a variety of products that are top class and meet with everyones budget. I started my first purchase with Galaxy Pendant as I was not aware how the online process goes smoothly but I find it very comfortable, efficient and shipping process don't take much time. Overall Nice experience.

Thumbnail of user tattianaw
1 review
1 helpful vote
October 11th, 2021
Verified purchase

I ordered from here, all the way back in jun maybe even may. And I never receive my rings. So disappointed. Can't even talk to anyone, can't track my package, there phone number is fraudulent they don't reply to your emails. They basically just take your money smh.

Thumbnail of user catherineb787
1 review
0 helpful votes
December 10th, 2021
Verified purchase

5 weeks after placing order I received half my order which is a very cheap version of what is advertised. Have sent email after email advising I did not receive full order, missing the 2 x ball & crystal anklets. 10 weeks later not a single reply. I WOULD NOT recommend Ashley Jewels to anyone. SCAM

Tip for consumers:
Go to your local jewellers

Products used:
None

Thumbnail of user lisaw1481
1 review
2 helpful votes
March 12th, 2021

Item allegedly shipped from their sister site, Personalized Jewel, two months ago, yet tracking indicates still waiting to receive item from shipper. Their promise to have the item to you in 10 -14 business days is fraudulent and the item is NOT coming from USA, but China. They do not answer emails. I've written three with no response. Their phone number listed on Google is disconnected. If Twitter can shut down Donald Trump's voice, surely Google can protect their users by not allowing these people to advertise and take our hard earned money. But I suppose we're not the elite, so we don't matter to Google!

Tip for consumers:
It was coming from China.

Products used:
Haven't received

Thumbnail of user noraa27
1 review
8 helpful votes
April 16th, 2018

I personally admire these online shopping portals sites as a much growing fashion and electronic sense need more and more every day. These has largely taken huge step in the country with its with in country and as well as outside delivery. One can ask any kind of necessary items by sitting home without any bargaining at a affordable price. These have been so famous very early of establishment because of its on time delivery services original product and many other reasons.

Thumbnail of user jessicas1160
1 review
8 helpful votes
May 7th, 2020

I placed an order about a week ago. I tried a couple of hours later to cancel the order because the person I was buying the gift for already had it. When I call, it says it's not a working number. I've emailed three times and still haven't heard back. But the payment processed so apparently my money was taken and they can't even reply or have a way to contact them. Very suspicious. Hopefully my bank can do something. I feel robbed.

Thumbnail of user chantiseb1
1 review
0 helpful votes
April 5th, 2021

Placed order on 3/17/21, I waited 10 days, nothing. I called twice and was told the items left there store and will be shipped to my address any day. It is now April 05,2021 and still nothing. I called again and was told the items is at their store they're waiting on my double link bracelet. What? They can't give you a straight answer and they can't give you an ETA on what you've paid for. This is not what I expected. I saw pictures and read comments from Facebook. So disappointed.

Products used:
Haven’t got any of the products yet. Still waiting.

Thumbnail of user jamesp3450
1 review
0 helpful votes
December 22nd, 2021

What you see on their website and what you get are two very different items. A nice custom bracelet with engraved names clearly written turns out to be a cheap flimsy band with the thinnest engraving that's hardly legible. Spend a litttle extra and go somewhere else, this is one cheap site not worth the money.

Products used:
Custom bracelet

Service
Value
Shipping
Returns
Quality
Thumbnail of user rexa41
1 review
0 helpful votes
September 28th, 2021

I had problems with photos uploading and verification process, which was very long. Then my profile was activated, but blocked in a week. Trust me, I didn't break any rules. The few contacts I had there were lost, but maybe it's for the better. I've never had any problems with my profile on Badoogril.com and other dating sites, so I went back there, actually they have better women and just awesome customer service compared to Benaughty. The only positive moment in my experience with Benaughty was that I haven't spent any money on it, just time.

Thumbnail of user jol437
1 review
6 helpful votes
April 21st, 2018

My daughter got a Bohemia Retro Round Fringed Earrings from Ashley, that I bought for her as a birthday present. We read mixed reviews, but ordered anyway. It took a little longer for deliver 'coz we're living in a farm. Overall, they were better than expected, and exactly as the picture shows. We are happy that it was delivered. Great Value - and great price!

Service
Value
Shipping
Quality
Thumbnail of user madc46
1 review
0 helpful votes
December 2nd, 2022

I was promised I would get my ring that I order back in June by August, well look at here, nothing…wow

Thumbnail of user lanied2
1 review
0 helpful votes
April 1st, 2021

Feb 10,2021 I ordered 2 pins as gifts as a token of friendship for 2 girl friends. The order was placed and paid for. Late Feb just before I left the area I inquired about the order and was told the pins had not shipped (I needed to give change of delivery address) and I would hear from them when to expect the pins.

As of today, April 1 (no fooling) I have heard nothing. I've attempted another inquiry but don't have good feelings about it. I've asked for a refund and don't have good feelings that I'll receive one. If I don't hear from them within 1 week I'll turn them over to my bank as fraudulent and leave a bad rating on BBB.

So much for leaving a memory to my friends.

Thumbnail of user saraho222
1 review
0 helpful votes
May 26th, 2020

This place is a huge rip off
I placed an order and havent gotten anything
I would like a call or some kind of email
The number for them is disconnected

Thumbnail of user jacobw107
1 review
0 helpful votes
June 4th, 2019

"A good product with proper seal and packaging
Delivery process was wonderful
Liked the product
Worth buying from here rather paying extra bucks from direct shop"

Service
Value
Shipping
Returns
Quality
Thumbnail of user altheam15
1 review
8 helpful votes
January 3rd, 2020

I order a bracelet on 12/1/2019. Received email stating that it will be shipped between 3-4 weeks. It's been a month. Called the # *******388 and it is temporarily out of service. Wrote a email. If I do not hear from them soon, will call my bank. This is a bad way to do business.

Thumbnail of user marthav27
1 review
14 helpful votes
November 24th, 2018

I was going to order a necklace from one of their Black Friday promotions. When I tried to find out how much shipping & handling would be, their website stated that "$1.00-$2.95 per item - calculated at checkout". When I proceeded to check out, they added over $10 for shipping & handling. This is deceptive. I ended up canceling my order before completing it. Customers deserve to know exactly how much the shipping & handling will be before they place an order.

Thumbnail of user lindad959
1 review
11 helpful votes
June 10th, 2020

I bought the sisters pin. The one with the 6 ladies! I have never been so disappointed in my life. I was buying for 6 of my friends, so the purchase was $120.00. It took forever to received and when I tried to find what the status was it came from China when the company said they ship from US. That wasn't the worst when I finally received the product was very disappointing. So small you couldn't even make out the product. Very cheaply made and I am too embarassed to give to my friends the detail of the pin is so poor you can't even tell what it is. Very cheap material made in China. Look lie it should have cost $1.00. This company is a fraud!

Thumbnail of user db434
1 review
9 helpful votes
May 6th, 2019

Purchased something for valentines day and their ad made it seem like it would arrive within a week or two. Came 2 months later. But I figured this out in 24 hours. Emailed them to cancel it. They said they would cancel it but still sent it anyway way after valentines. And it looked very different than the ad. Very cheap.

Thumbnail of user ritad62
1 review
1 helpful vote
April 12th, 2019

I should have known by the price, but the elephant ring looks nothing like the picture, barely like an elephant. Very poor representation.

Thumbnail of user judyr271
1 review
0 helpful votes
May 17th, 2020

When I try to email them it says addressee unknown, still waiting for 2 bracelets that I ordered, I have asked when I should expect delivery, ho response

Thumbnail of user gf43
1 review
14 helpful votes
March 5th, 2017

We are very disappointed with Ashley Jewels. It took over 2 months to receive our order which was reasonably large. We only received it 5 days before our deadline and was 2 items short. Even after numerous emails we have still not received our refund - despite us having paid up front. Not happy at all. Will never use them again.

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About the business

Trending Jewelry at Affordable Prices for Anyone Anywhere! We offer worldwide shipping so anyone can have access to our versatile and stylish accessories!

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