• Andy's Auto Sport

Andy's Auto Sport

Overview

Andy's Auto Sport has a rating of 2.89 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Andy's Auto Sport most frequently mention customer service, body kit, and carbon fiber problems. Andy's Auto Sport ranks 49th among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    7

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 81%
Positive
17
Neutral
1
Negative
3
10
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Once paid your left hanging very bad store and customer service speak poor English
How would you rate Andy's Auto Sport?
Top Positive Review

“Great customer service”

Luke N.
2/2/24

Great communication and customer service. Answered all questions honestly and kept me informed with what was happening.

Top Critical Review

“Honda kit asembly”

Tyrelle S.
8/30/23

I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home

Reviews (237)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user luken113
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Great communication and customer service. Answered all questions honestly and kept me informed with what was happening.

Service
Thumbnail of user seand808
1 review
1 helpful vote
January 1st, 2024
Verified purchase

Terrible experience. Was my first and last interaction with this business.

Thumbnail of user theodoreg149
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Had no issues with them on my purchase. I ordered a part that wasn't in stock anymore, they emailed me quickly to get it sorted, and shipped it out really fast.

Thumbnail of user bernardh228
1 review
0 helpful votes
November 1st, 2023
Verified purchase

The item that I needed for my customers' vehicle was easily located and purchased through this website. The parts were as described, of good quality, and priced reasonably when compared to other sites with equivalent products. Keep up the good work!

Thumbnail of user robbiew78
1 review
0 helpful votes
June 4th, 2022
Verified purchase

Very nice quality piece that looks like glass over the carbon fiber.

Thumbnail of user tyrelles3
1 review
0 helpful votes
August 30th, 2023
Verified purchase

I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home

Thumbnail of user williams6803
1 review
0 helpful votes
December 20th, 2023
Verified purchase

They have great customer service. They kept me informed on every step of the process.

Thumbnail of user carlb860
1 review
0 helpful votes
March 1st, 2023
Verified purchase

Louver has wrong contour at top and corners need trimming and does not lay flat against glass.

Thumbnail of user calb48
5 reviews
0 helpful votes
August 1st, 2023
Verified purchase

It's a shame that in today's world we have to give accolades and atta-boys for receiving the type of service that we expect and was normal a generation ago.
Andy's is the first place I look for anything car related that I need/want. Why? Refer to the above sentence.
Thanks, Andy. Please accept these 5 gold star stickers that I've put on your test assignment.

Thumbnail of user forestg24
1 review
0 helpful votes
October 4th, 2023
Verified purchase

It is impossible to find parts for a 1986 Pontiac Fiero. Fortunately you had the part that I needed.

Thumbnail of user lashunw2
1 review
0 helpful votes
June 5th, 2022
Verified purchase

Super fast shipping was pleased with the product thank you very much

Thumbnail of user lesliew752
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Staff pay attention to detail. Very helpful and knowledgeable.

Thumbnail of user jamess8686
1 review
1 helpful vote
October 1st, 2023
Verified purchase

Awesome experience. Hope to do more business in the future. Have a great day!

Thumbnail of user hilairet
1 review
1 helpful vote
February 1st, 2022
Verified purchase

Product arrived damaged and they keep going in circles. Sending me the same email asking for pictures. I have sent pictures. The box was perfect. It honestly looked as if the product was damaged prior to wrapping for shipping. And now we are going to have to pay to get them fixed by a shop because they are refusing to help me rectify the situation. I read reviews. I warned my husband about the reviews and here we are. Ugh!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanp270
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Ordered an carbon fiber hood that was listed on the website, and later received an email stating that the hood I ordered was discontinued but I could buy one that was over twice the price of the one ordered. Ended up settelling for a fiberglass hood that cost more as well. The "discontinued" hood is still on the website.

Thumbnail of user mariaa2747
3 reviews
0 helpful votes
October 1st, 2023
Verified purchase

My order arrived perfectly packed and on time. Easy tracking

Thumbnail of user johnr6586
1 review
0 helpful votes
September 1st, 2023
Verified purchase

I received my van parts in a timely manner. 7/2023. Thank you.

Thumbnail of user brians3818
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

Easy to order window louvers. Thanks. Phone conversation to find correct product was helpful.

Thumbnail of user robertt2663
1 review
0 helpful votes
May 4th, 2022
Verified purchase

Shipping to a fairly long time, and I was billed immediately. Good product, pretty easy to install.

Thumbnail of user christopherm2695
1 review
0 helpful votes
April 2nd, 2023
Verified purchase

Very satisfied with my experience with andys auto sport! Super fast response to backorder products and fast shipping once products became available. Products fit perfectly on my vehicle as described will def return!

Thumbnail of user buddab
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Had bought a full body kit and the rear half didn't show up

Thumbnail of user berts29
2 reviews
0 helpful votes
February 2nd, 2018
Verified purchase

Awesome customer service
Great product selection
I bought two new front seats for my 1986 K5 Blazer that are fantastic.
Only negative is that the frames were supposed to match to the floor bolt holes and they did not - I had to take them to a shop to get them modified. Other than that minor detail - this is a great company to buy after market products for your vehicle!

Thumbnail of user damienk31
1 review
1 helpful vote
April 1st, 2022
Verified purchase

I bought a louver for my Firebird.
Answered all my questions quickly prior to purchase.
Great price
Fast Shipping
Item came exactly as described
Very happy and satisfied
Would do business with again!

Thumbnail of user larryr889
1 review
0 helpful votes
May 8th, 2023
Verified purchase

THE BEST PRICE AND CUSTOMER SERVICE IS GREAT

DROP SHIP FROM CANADA WAS A LITTLE IFFY

BUT WE GOT IT IN RECORD BREAKING TIME THANKS

Thumbnail of user sherip13
1 review
0 helpful votes
September 8th, 2017
Verified purchase

I appreciate the willingness to allow return and refund. The "restocking fee " was excessive. I dont think it is reasonable to charge that much

Sitejabber for Business

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From the business

Andy's Auto Sport is an online retailer of performance car parts. What distinguishes Andy's from the rest is how far we go out of our way to educate customers about the products we sell.

We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.

When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.

Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.

Business History

Established in 1997.

Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.

Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.

We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.

Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!

Company Representative

Thumbnail of user ericf33
Eric F.
President
Typically does not respond to reviews
I'm the President of Andy's Auto Sport and I'm here to make sure every customer gets the experience they're looking for when they buy from us!

If you have feedback, I want to hear it. My goal with the feedback I get is not only to make sure each customer is happy, but also to identify things that need improvement at Andy's Auto Sport. As President, I have the tools to drive those improvements, so that's why I like to personally review every feedback we receive.

Rest assured that I'm hear to make sure you end up happy!

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2.9
237 reviews
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