Amish Outlet Store

I ordered a roll top desk. They sent some stain samples which helped. When desk arrived I am very happy with the stain. Desk was made after I ordered it, they don't have a hundred of them in a warehouse. Was well worth the wait. Top quality wood and craftsmanship, will last for generations. A family heirloom. Called them 4 times, everyone was friendly and answered my questions. Delivery guy called a day ahead and 30 minutes ahead. Was friendly and very careful with the desk, he put it upstairs in my room. He was friendly and positive. Top quality furniture, top quality customer service. Top quality delivery.You won't find better. Very highly recommended, a very satisfied customer. Sincerely, Andy

Ordered two pieces in cherry wood. Had color samples on cherry sent to me. Chose coffee as it was a close approximation to another cherry piece I have. The coffee stain sample still allowed the beauty of the cherry to show. Received pieces. Much darker and veins of wood barely visible. Amish Outlet sent me a new coffee color chip to compare. Amish Outlet response's "The stain is darker, but is a good representation of 226 Coffee". If I had wanted a darker stain, tobacco or espresso, for instance, I would have chose that color and probably would have chosen a less expensive wood species

Site easy to navigate and provides pictures and descriptions of all products available

Overall experience was solid. I ordered a china / curio cabinet for my mom to replace the one she currently has. Although my original salesperson was no longer with the company Ellen did a great job keeping me updated on the progress. Next step will be replacing the dining table and chairs so hopefully things go just as smoothly.

Also the final product once delivered and looked over by my mom, absolutely floored her.

I have ordered six gorgeous pieces from you over the last two years.

After purchasing differents outdoor items from the online store I wanted to inquire about the status of my delivery the lady on the phone careless and impolite with and attitude.
It's not the job of the consumer to look after the delivery status when left without information.
Customer care ZERO.

Every detail was addressed. Made the process easy.

Great way to select exactly what I am looking for!

I wanted a good quality children's table and chair set. So I went to the Amish Outlet Store and found what I wanted in a few minutes. The site was easy to navigate and the pictures were great. The description was precise. After placing the order the response was shortly replied with all the final details.

Very easy to go through the catalog and check out what styles are available

Last bed on a $32,000 order delivered 5 months late... tables not assembled.
AOS has resolved this issue to our satisfaction.
Please delete it.

I ordered master bedroom furniture as well as a game/puzzle table and chairs. Their customer service is impeccable and the furniture is gorgeous. And their prices are awesome.

Mike has been great to work with. Just placed my order. Can't wait to see our new bedroom set!

Called Ryan and spoke to him about bathroom vanity being constructed with same style and materials. He was super helpful and really took his time answering my questions and helping me submit a request for quote. THANK YOU Ryan!

Very helpful staff. It's been a pleasure discussing my order.

I am so pleased with the sofa and wine cabinet from Amish Outlet. I opted for brown maple and the pieces are simply beautiful and exceeded my expectations on quality. I have been refinishing furniture for years, so I expect quality finishes.

I had a hard time picking out the upholstery from the Amish Outlet website. In the end, I ordered my own upholstery and mailed it to the builder. I even requested that they send me any leftover upholstery, which was delivered with the furniture.

It was a nice touch that the delivery man last name was "Yoder," a very Amish name, although he did not show up with a horse and carriage!

I wanted to write and express our appreciation for the bedroom furniture you delivered to us on 1 Dec 2022. Delivery staff was great, communicated well and took care placing the furniture in our home. Furniture quality is again top-notch (this is the second time we ordered from you) and we value being able to do business with an organization like yours!

Ordered a jewelry Armor January 7 2021. I was told 12 to 14 weeks to make and deliver. May 26,2021…. Still waiting. Called customer service today May 26 and they are doing inventory. They will call us in 2 weeks to let us know when it will ship. Should have never paid in full up front. They got there money and now the service sucks! Never buy from them again. If they contacted me periodically with updates I probably would be more understanding. Oh well lost a customer for life.

UPDATE 9/18/23: still waiting. Was told my re-built custom tables would be delivered wk of 9/11/23. Nothing. Emailed end of the week. Was told they're now being delivered 10/9/23 week- another month. No explanation. Called and this time was transferred to a manager who apologized. Stated the order from the builder missed their shipping truck to the Northeast, that only comes monthly! Credited $50. Does not make up for having to wait 2 extra months for my order. There is clearly a communication breakdown with this company and the Indiana builder. Would not have ordered from here in retrospect, especially for the nearly $1000 I paid for 2 end tables…

8/18/23: I ordered 2 custom height end tables 3 months ago and today they were delivered. They're beautiful tables but unfortunately NOT the custom height (6 inches too high) I ordered and authorized full price payment for. Both the delivery gentleman and the salesman when I called admitted the builder mistakenly overlooked the custom height (and so did the company and shipper when shipped- as it correct height was even on the shipping invoice). I've been told the builder will build two more to the correct height. Have to wait another month to receive and no partial refund was offered or granted when inquired…. Just an "I'm sorry". There were at least 2 other companies with the exact same tables for sale- I would recommend ordering elsewhere. Not satisfied. Will update review if appropriate.

I contacted the Amish Outlet Store while looking for a specific bar stool design. They were able to make the exact stools I wanted. They sent stain samples to confirm that the product was exactly right. Everyone I worked with was super kind and helpful. I felt like they were helping a friend get the right product rather than someone looking for a sale. The stools were also delivered into my kitchen much faster than originally estimated, and they are perfect! I highly recommend working with this business.

Amish Outlet Store service has literally the worst service that I've ever encountered. They called in the morning to inform me that they were ready to deliver my furniture the next day. No lead time to arrange for the disposal of the furniture that was set to be replaced. I called up Goodwill who were happy to come and get it that day. That night the delivery service calls to tell me that there's no room on the truck for my furniture! It'll be another week before they can make delivery. So now I have no furniture for a week and this is a business I'm running. When they finally are ready to ship I get a call from the manager, Mike, that the custom coffee table I ordered was made to the wrong size but the rest of the order is fine and will be delivered in a few days. That goes smoothly and the furniture is to spec.It's been two months since then and I'm still waiting for the coffee table. Mike tells me it's been ready to deliver for the last two weeks+ but apparently Mike can't get the delivery people to set a date to deliver it. So 5 months since I originally placed the order and I still don't have all my furniture. Like I said, worst company I've ever dealt with.

As a millenial, I'm fairly used to garbage particle board furniture from IKEA and other places. But after so many years replacing crappy cheap furniture, I've decided to start investing in real timeless, solid wood pieces. As I've been replacing all my furniture, a bookcase was a piece I was particularly picky about. I knew I wanted solid wood but I wanted something affordable too. Several weeks searching online and throughout different retail stores just didn't turn up anything quality. Or the quality pieces are highly priced because they're name brand, like Stickley, Ethan Allen, etc. After searching, this beautiful Amish bookcase in the Mission style popped up. I was immediately in love and knew I had to have it! I called them, they were super helpful and friendly. I was initially disappointed to hear of a 7-8 month long wait, but that's normal now because of the impacts the pandemic has had on labor and materials. I decided to wait. They custom build the piece for you and you choose the wood and stain. It was worth the very long wait. And Amish Outlet offers their pieces at 25-30% reduction compared to other Amish crafters who offer the same pieces but at higher cost. Same wait times. I'm so glad I waited and decided to get this timeless, American made piece that will last me to the end of my life!