• AMIClubwear

AMIClubwear

Overview

AMIClubwear has a rating of 3.06 stars from 947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMIClubwear most frequently mention fast delivery, great quality, and party dress. AMIClubwear ranks 15th among Shoes sites.

  • Service
    98
  • Value
    95
  • Shipping
    98
  • Returns
    75
  • Quality
    89

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
82
See all photos

What reviewers want you to know

Positive highlights

  • I was also impress by their delivery and I really loved their friendly and professional customer service.
  • Very friendly people who always helped us with a smile.It' really a very nice shopping experience.

Critical highlights

  • They don't allow returns on anything (only store credit) and not even store credit on swimsuits.
  • When the package arrive es only one bathing suit came and it was the wrong size.
How would you rate AMIClubwear?
Top Positive Review

“Loved my astronaut costume!”

Devon M.
11/4/23

Adorable and well made astronaut costume! I love the royal blue color. It has beautiful hints of purple too! I had to adjust the leg straps because the xs size was way too big! I am 5'2 and about 120 pounds. Loved the glasses too! I wish I could have found the silver thigh high boots to complete the look! Overall great, I would wear it again!

Top Critical Review

“Terrible!”

Katayun R.
10/23/23

This website is terrible! They forgot my whole outfit and I had 2 only got one. There is no real person on the customer service side! And I really don't think this is a real website! Don't get scammed! Get your Halloween outfit from somewhere else! Don't waste your money or time or you will be forced to change your whole outfit idea last minute! Forget this place!

Reviews (947)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (243) store credit (73) shopping experience (27) bathing suit (28) confirmation email (20) return policy (16) credit card (15)
Thumbnail of user katayunr
1 review
0 helpful votes
October 23rd, 2023

This website is terrible! They forgot my whole outfit and I had 2 only got one. There is no real person on the customer service side! And I really don't think this is a real website! Don't get scammed! Get your Halloween outfit from somewhere else! Don't waste your money or time or you will be forced to change your whole outfit idea last minute! Forget this place!

Products used:
I only got one outfit they forgot the other and charged me and never got back to me ! Terrible and FAKE !

Thumbnail of user nancyd2289
1 review
0 helpful votes
November 23rd, 2023

They only sent 2 of the 4 items I ordered. 0 response from them when reaching out to their support email.

Thumbnail of user willa171
1 review
1 helpful vote
January 3rd, 2023
Verified purchase

Purchased an item online for my wife although their website showed item was "delivered" we never received anything. All our packages are delivered to our front door, someone is always home, ring camera, surveillance cameras, guarantee package was not delivered. Inclusive, there was no tracking number nor would anyone answer the business phone or return phone call. Anyway, if you look on yelp or better business bureau website you'll see several similar complaints of charge, no item received despite company's claim, amongst others. This company appears to committing theft/fraud. Do not purchase from them.

Tip for consumers:
Stay away do not buy from this business

Products used:
No product received from company, they charged my credit card and no refund was issued after several attempts.

Thumbnail of user vivianm100
1 review
3 helpful votes
April 20th, 2020

I have order from amiclubwear several times now, However the shoe size is not great any more. Placed an order the order was placed twice same items charged for twice. The costumer service is none unable to talk to any one to resolve matters. Looking at some of the reviews its apparent no ones checking.

Thumbnail of user janiced361
1 review
3 helpful votes
December 15th, 2021

Wish I had read the reviews for this company before purchasing. I wanted to cancel immediately after purchase, but could not get a timely response (took 6 days). When they did respond, by email, they had already shipped my order. Now I'm stuck with these poorly constructed bikinis. Yes, they were cheap... but it's the PRINCIPLE. If they are made this poorly, they shouldn't be sold at all! I'm so disappointed.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user devonmiller912
1 review
0 helpful votes
November 4th, 2023

Adorable and well made astronaut costume! I love the royal blue color. It has beautiful hints of purple too! I had to adjust the leg straps because the xs size was way too big! I am 5'2 and about 120 pounds. Loved the glasses too! I wish I could have found the silver thigh high boots to complete the look! Overall great, I would wear it again!

Thumbnail of user daniellar25
1 review
0 helpful votes
August 11th, 2021

I purchased 3 items. 2 dresses and a lace teddy. 2 dresses are ok nothing special, very see through and one is cut weird. Lace teddy looks nothing like the picture and when I put it on I'm scared the lace will tear that's how cheap it is and it's COMPLETELY different to the picture. Spent $100 and waited over a month for items I won't wear. They don't even have company name tag or Washing instructions that's how cheap they are. Not cool AMIClubwear. Will post pic of lace teddy. What I ordered to what I got. Much better companies out there. Never again

Tip for consumers:
Don’t bother. Spend your money elsewhere

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

Hi Daniella,

Thank you for shopping with AMIclubwear.com. Please note that we do have a 30 day return policy if for an reason you are not satisfy with your order. If you would like to return any of your items please email us at support@amiclubwear.com and we would be more than happy to assist you with any returns. Please feel free to reach out to us with any other questions. Have a wonderful day.

Warm regards,
Gina

Thumbnail of user jessicagwenmckinney
1 review
2 helpful votes
April 21st, 2023

SCAM SCAM SCAM! DO NOT BUY FROM THIS COMPANY! BEWARE THEY ARE SCAMMERS!

If I could give Negative or zero stars I would!
I should have read the reviews! This company is a complete SCAM! I have called left several voices! Sent several emails! I HAVE GOTTEN NO RESPONSE BACK FROM THIS COMPANY! I PAID $50 for 2 day shipping! For an order total of $176 of swimsuits for my honeymoon! I am needing these by the end of next week and this company has not shipped my order and has not responded back to any of my calls or emails! DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY! COMPLETE SCAM! FAKE COMPANY! I am REPORTING TO THE BETTER BUSINESS BUREAU AND TO EVERY SOCIAL MEDIA PLATFORM THERE IS TO WARN AS MANY PEOPLE AS I CAN ABOUT THE SCAM THAT IS THIS COMPANY! ALSO REPORTING TO GOOGLE TO GET THEM OFF THE INTERNET SO THAT THEY CAN NOT TAKE ADVANTAGE OF ANYMORE PEOPLE!

Tip for consumers:
This company steals your money and never ships your order! They should be shut down! It’s a SCAM!

Products used:
Swimsuits

Service
Thumbnail of user nazziwad
0 reviews
0 helpful votes
January 9th, 2022

Always great deals and style. I have shopped here or many years!. They do not disappoint! The shoes are so cute and unique!

Thumbnail of user adalizm
1 review
0 helpful votes
December 5th, 2022

Never got my package delivered on the day and time it stamped that it was delivered I called customer service several times I've emailed several times haven't gotten and straight out answer and have not been able to get my money back this was the worst birthday ever because it was supposed to be a birthday gift to myself where I bought from them so yes they took my money and they never sent me my merchandise I will not even give them a rating but the site asked me to rate but they don't even deserve that star

Thumbnail of user shawnnab5
1 review
3 helpful votes
October 18th, 2021

I placed my order on October 8 for a Halloween costume that I will be needing for an upcoming event I have received no update for my order besides in staying in processing status! I contacted customer service via email phone and Instagram which they post daily on and still have not received any type of response. This is my first time ordering and I will never buy from here again! Order number ******* NEED UPDATE

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazminl29
1 review
0 helpful votes
September 26th, 2022

I ordered a costume off the site about 2 weeks ago. They emailed me it was shipped but when I tracked it, it said it was going back to the sender. I emailed them asking why, no response. Then I got another email saying it was delivered to my home but instead it was delivered back to them. Sent another email if they were going to send it out again and still no response. I've been trying to contact customer service for the past week and no one answers the phone. I tried to reach out through Instagram and TikTok and no one answers. I just want my package.

Tip for consumers:
Disappointed

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelal1147
1 review
0 helpful votes
May 26th, 2022

Not the same company anymore. Clothes are way cheaper, shipping has increased over the last three years, nothing fits right anymore. Been buying from them since 2010 & not they teamed up with some cheap Chinese company. You can't return anything so you won't get your money back. Just avoid it.

Tip for consumers:
If you're small don't waste your money. Clothes aren't sized right. You'll order two smalls and one will fit fine & the other hangs off of you. Cheap fabrics. Cheap Cheap cheap

Products used:
Shoes occasionally but that's it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferb328
2 reviews
7 helpful votes
August 25th, 2017

I have been shopping here for a few years now. Generally, I've had a good experience, however, there are a few key things that continue to create frustration.

Positives:

Everything is very cute and generally of great quality! Even their own brand of shoes etc. are very well made and always look exactly as pictured.

They run some amazing sales, driven by coupon codes. At any given time it is not unusual to find a code for 55% off nearly everything on the site. If you sign up for their e-mails, you often will get codes for even more!

Once an order actually ships, it arrives pretty quickly.

Negatives:

Shipping is not cheap and, the only way to get free shipping is by spending a certain amount and then applying a coupon code. Generally this wouldn't be an issue except for the fact that doing so negates any large coupon code driven sales they are running (i. E. if you use a 55% off coupon code, and your cart is over $50 thus making you eligible for free shipping, you have to remove the 55% and thus probably are better off paying for shipping anyway).

Packaging can be a bit sketchy. I've had some cases where everything is packaged nicely into a cardboard box but, others where a box of shoes is put into a thin plastic mailing envelope, resulting in the box getting destroyed during shipping.

The timing to process and ship an order is extremely inconsistent. I've had orders that shipped the same/next day, and I've had orders that didn't ship until 6-7 days after they were placed.

Returns are processed relatively quickly but, you are responsible for return shipping. You also will not have original shipping charges refunded, nor do you have an option to get a refund to your form of payment. All returns are processed as a store credit only!

As the store sells multiple brands, sizes can be fairly inconsistent. A size 9 may be perfect in one shoe, but a size 10 needed just to get your foot into another.

Thumbnail of user tinaj161
1 review
13 helpful votes
May 13th, 2020

I'm so sad because I'm a business owner so I definitely ordered in bulk and the items are nothing like they were displayed online. Please reconsider before ordering from this site. I have to now take a lost and be potentially embarrassed by my clientele and try to somehow tremendously discount this cheap looking mess. I tried on an item to see if it was as bad as it look. I wear a small and the item fit like a large. The large look like it fit small. Never again

Thumbnail of user glassbarbara
1 review
0 helpful votes
April 9th, 2023

I don't know how to send a photo of my proof of purchase because I didn't get a proof of purchase or receipt of any kind in any of the packages they came in. All I got was what was online in my file with pictures of what I purchased and the amount paid for each item as well as order numbers. All the items I purchased were about $600 more or less that I'm unable to take a picture of. Thank you in advance for due diligence and I look forward to hearing from you as to how do you lies that amount of money on a purchase!

Thumbnail of user nikav3
9 reviews
1 helpful vote
March 12th, 2023

Anyone who is interested in improving their shoe game should absolutely go to this store because not only do they sell shoes of a high quality, but also shoes that are very comfortable and very reasonably priced.

Thumbnail of user walw
1 review
2 helpful votes
October 22nd, 2021
Verified purchase

Until one year ago amiclubwear was one of the top in quality, price and service.
Yet all now you can get is scam.
Very bad customer service. Phone never answer, emails never been replied to. No body to answer your questions or reply.
All orders comes missing items,
No tracking or shipping.
Last order All my shoes comes without boxes?!.
Order of 23 items. Came only 11 items, with no where to find someoone to talk to.
So bad. Better be away from it. Unless you want waste your money, Time, and no where or anyone to answer to you..

Tip for consumers:
Do not buy from it

Products used:
shes, and clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesl3053
1 review
1 helpful vote
March 16th, 2022

I ordered two items and only received one, I have been trying to contact them with no success or correspondence. They do not respond to emails or answer phone calls.

Service
Shipping
Thumbnail of user flort4
1 review
13 helpful votes
May 5th, 2020

I've been buying from this site for a while, I love their shoes! I have like 15 pairs of boots and I gotta say they are just as beautiful as advertised. I order my regular size which is 8.5, but if in the image I see that the shoe comes not so wide I'll prefer a 9. Their shipping is always on point. You can contact customer Service if anything is wrong but to be honest I've never had an issue. So I've never had to contact them. In total I've made about 5 or 6 orders, and they were all what I expected and more! Most fabulous styles, as well as affordable! Will definitely keep on buying from amiclubwear

Products used:
This are a few of the boot styles I’ve bought fro amiclub wear, am more of an autumn/winter girl soo I love boots! I’ve used them all!!! I will definitely will be ordering more

Service
Value
Shipping
Quality
Thumbnail of user angelr411
1 review
0 helpful votes
June 14th, 2022
Verified purchase

I have been a customer for AMI clubwear for over 15 years. But what I experienced last week was nothing like I have a experienced before with this company. I ordered four items and only received three. They telling me that I have all of my items. I have no reason to lie the item that is missing is a $10 dress why would I need to lie about a $10 dress. I've been emailing they telling me that they gonna get back to me I've been leaving voicemails no return. I'm just trying to get my money back on my dress. The quality and the clothes that AMI have now it's nothing like before they cheaply made they do a replica of outfits is that the authentic or original outfits which is a bother to me because before they had quality clothes. After I get the situation handled I will not purchase from this company again. I lovED AMI clubwear and used tell a lot of people about this company and I have spent a good amount of money in this company but after the situation I will not anymore

Shipping
Thumbnail of user kimberlyg364
1 review
9 helpful votes
June 4th, 2020

I am so unhappy with my purchase. I have to warn other customers of how awful these swimsuits are. The quality is terrible, fabric so thin you can see through and the size "large" bottoms are so small they barely cover more than a thong. Complete false advertising! Worst quality bikinis I have ever seen.

Thumbnail of user myeshab3
1 review
18 helpful votes
April 18th, 2019

This company is so trash! I ordered 3 pairs of heels for different events I was attending OUT OF STATE! Went to my event, stepped out of my Uber AND MY HEEL BROKE! Yes that's right, BROKE COMPLETELY! I emailed them and of course they emailed back two weeks later saying "your heel is not that broken, so no refund will be processed, sorry this happened " Like seriously! WORST COMPANY EVER! NEVER WILL I ORDER FROM THEM AGAIN! Here is the heel

Thumbnail of user ashikab1
1 review
0 helpful votes
August 19th, 2022

This company is a fraud, I haven't received my parcel which i ordered 4 months ago and they don't reply to emails either. Order #AMI*******041

Service
Value
Shipping
Returns
Quality
Thumbnail of user aimees161
1 review
0 helpful votes
October 11th, 2022

I ordered a Halloween costume a week ago they never shipped it to me they never sent me any updates every time I call they say that they are closed this is not a real business it is not a legit business they just steal your money my bank is in the process of getting my money back now do not purchase from here run!………

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells fashionable clothing for women.

Company Representative

Thumbnail of user theog4
AMIClubwear C.
Customer Service
Typically does not respond to reviews

How do I know I can trust these reviews about AMIClubwear?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.1
947 reviews
Have a question about AMIClubwear?