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Amazon

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Overview

Amazon has a rating of 3.26 stars from 10,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.

  • Service
    1382
  • Value
    1294
  • Shipping
    1305
  • Returns
    1145
  • Quality
    1236
Positive reviews (last 12 months): 20.7%
Positive
113
Neutral
43
Negative
390
780
See all photos

What reviewers want you to know

Positive highlights

  • The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful.
  • I love Amazon because they get my orders here fast and it's free shipping, they take good care or my orders
  • 2022 Customer Choice Winner

Critical highlights

  • Had this defective computer for over a month, finally disputed charges on my credit card.
  • After discovering the delivery date, I tried to cancel - two hours after I ordered.
  • My id was stolen and used to open an Amazon account.
How would you rate Amazon?
Top Positive Review

“Amazon went above and beyond.”

Michael S.
2/2/24

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Top Critical Review

“Shipping is expensive”

Antoinette B.
1/20/24

Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.

Reviews (10,450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1630) love amazon (777) credit card (200) return policy (173) delivery date (104) shopping experience (141) amazon account (79) gift card (130) phone number (66) shopping site (128)
Thumbnail of user richardw3930
2 reviews
6 helpful votes
January 25th, 2024

Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherp473
1 review
64 helpful votes
January 28th, 2020

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

Thumbnail of user sa.syl91
1 review
0 helpful votes
February 14th, 2024

RELAXED FIT: Relaxed, comfortable fit through the body.
DRAPEY FLUID TWILL: Made of 100% viscose, our non stretch viscose is extremely breathable and lightweight. With a beautiful drape and a soft, smooth finish, this fabric is comfortable and easy to wear all year round.

Thumbnail of user michaels12496
1 review
0 helpful votes
February 2nd, 2024

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Tip for consumers:
The manufacturer substituted a soap dish for the drinking water faucet. I asked Amazoncustomer service for a free $32 drinking water faucet. They refunded the $280 sink and told me I could keep the sink for free but I would have to buy the $32 faucet. That's above and beyond.

Products used:
A $280 sink.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryw2050
1 review
43 helpful votes
June 7th, 2021
Verified purchase

I received a package today from Amazon that was atrocious. Why would a driver leave such a package on my doorstep. You want to know why because he didn't give a damn and calling Amazon to report him is like pulling teeth you have all these international customer service people who can care less of what you are complaining about. I'm going to think long and hard before ordering from them. Had to be a crack head

Thumbnail of user hoodede
72 reviews
27 helpful votes
December 28th, 2020
Verified purchase

I love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!

Thumbnail of user deanc565
1 review
0 helpful votes
March 1st, 2024

Items bought, cannot return to china, will not refund, no help. Out of pocket with trash. It's time this company no longer existed.

Tip for consumers:
Disgusting customer service

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user marving76
4 reviews
38 helpful votes
August 14th, 2022

They hire morons. I tried to update my expiration date on my credit card it's an Amazon card the work flow say to click on expiration date select date and voila but it doesn't work. So I got on the phone with miss India who had no clue after trying everything I decided to delete the card and put in the new card and To my amazement it updates the card so they need to remove the workflow that doesn't work so customers are not confused it's apparently a bug. The other times I've called to complain on a problem like the damaged dog bed I got,you can't ever speak to some who doesn't read off a sheet of paper total idiots not sure I want to continue my relationship with this company it's going downhill like their stock.

Products used:
I returned the dog bed it was a disaster

Thumbnail of user shawnq28
1 review
2 helpful votes
January 14th, 2024

Out of 6 4k uhd blu rays I bought 5 where used and re shrink wrapped, and purchased directly from Amazon.i tried to leave a review about this on amazons website and they repeatedly got taken down!

They are literally re shrink wrapping returned movies and selling them as new! If I was a lawyer I'd start a class action lawsuit.

Tip for consumers:
Order movies from best buy same price and actually brand new

Products used:
4k uhd blu rays

Service
Value
Shipping
Returns
Quality
Thumbnail of user floriannen1
18 reviews
1 helpful vote
March 31st, 2023

Amazon is an incredible online marketplace that provides an unrivaled purchasing experience. The platform's extensive product range, cheap pricing, and quick shipping make it a popular destination for shoppers worldwide. Amazon distinguishes itself from other online retailers by its user-friendly design and great customer support.

Thumbnail of user paulb4010
1 review
4 helpful votes
August 30th, 2022

"Customer service" is a farce: computers giving you multiple choice responses, people for whom English is not the first language (and are hard to hear when you're hearing impaired), asking the computer to connect to a person doesn't work, etc. If you have a problem with delivery the computer tells you to either wait 48 hours or check with your neighbors. Is that help/service? Doesn't work for me.

Tip for consumers:
That I would get better service from the local Staples

Products used:
Note pads

Service
Value
Shipping
Returns
Quality
Thumbnail of user katel329
1 review
31 helpful votes
October 12th, 2021
Verified purchase

I bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradd107
6 reviews
13 helpful votes
January 20th, 2024

Writing reviews of a product has to be perfect for this company or they will email you threats. Avoid this company at all costs. 1 star is entirely too many.

Tip for consumers:
Don't use Amazon, they like to threaten customers via email.

Thumbnail of user sunnycheenud1719
2 reviews
0 helpful votes
March 2nd, 2024

Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Tip for consumers:
Basically, there is confirmation of genuine products and no duplicacy.

Products used:
Pears soap, aloe vera shampoo, garnier moisturizer cream ...

Thumbnail of user jeft4
8 reviews
0 helpful votes
April 24th, 2023

I love this app. The best part is that it allows me to see all my reviews at once, rather than having to scroll through them. It's also easy to use, and the interface is beautiful.

Thumbnail of user miker299
3 reviews
4 helpful votes
April 11th, 2020

We bought new LED light system for our parking lot replacement light. Smooth purchase and delivery was fast.

Thumbnail of user mayl16
8 reviews
5 helpful votes
May 18th, 2021

Good n convenient online shopping platform with a variety of product choice for nationwide shopper. For international shipment I opt for eBay as its communication platform between buyer n seller is more structured and effective than Amazon.
Reason is although Amazon has very good customer support but if you contact the seller, the seller is not as responsive as the eBay seller. Otherwise I will give 5 star here. Amazon has prime shipment options and in general ship very quickly. Transaction is always trusted and reliable as in case the seller don't ship Amazon would refund right away. What else is good for Amazon is when you need to return the items you can just drop off to the designated Amazon drop off locations instead of paying $$ on shipment

Tip for consumers:
Perfect for nationwide shipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user kattiec6
2 reviews
1 helpful vote
September 20th, 2021

Anytime any where amazon has you covered. They provide an excellent service to all of your buying needs. I literally can say they have excellent return agreements and just over all speedy shipping. Most places do not ship as often and quickly as Amazon. Amazon is my number one go to site for clothing and pretty much any need. The site is eye catching and will get your attention to them lightening deals. Just such Amaze-on!

Products used:
You name it I probably got it on Amazon.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabetht1898
1 review
1 helpful vote
February 15th, 2024

Wow - can't believe how terrible amazon.com has become. I ordered a product - the tracking number on the website said it was "delivered by amazon" but it was not. I spent well 2 hours on the chat and a phone call with them telling me the item had been forwarded to a "freight forwarder" and I was to contact them to find out where the package was. BUT crucially, they did not know which "freight forwarder". How am I supposed to follow up with a mystery company. Beyond ridiculous.

Thumbnail of user jdm38
2 reviews
53 helpful votes
February 9th, 2021
Verified purchase

Amazon has been going downhill for a few years now but today it's absolutely ridiculous wit the constant separate deliveries, broken cheap products imported from China, 3rd party sellers who won't answer when there's a problem. The site is a complete joke these days and I'd love to see some other company take over Amazon's spot. A company who respects their customers and has good delivery.
I wanted to do an update to this review and let everybody know how Amazon is now dealing with packages that are not being delivered. Where I live, we have an extremely bad problem of Amazon, delivery, drivers, leaving our packages in the public lobby, or even outside of the apartment building where people would walk right up and steal it. Things that are chained down get stolen so of course a shiny Amazon package will to be stolen. This is still happening so much so that I have included special instructions not to leave packages in the lobby as they will be stolen. Despite leaving instructions and warnings for Amazon delivery drivers, most still leave it in the lobby where it gets stolen. I had this issue the other day and because the delivery driver messed up. I had to wait two days before I could even inquire about getting a refund or my package just re-sent back out. Amazon wouldn't call me about this, no, I had to call them. I am the customer after all, and I am chasing them around for mistakes that they have made on their end, but yet I am being punished as a customer because of their mistakes. I had to wait 48 hours before I could speak to anybody concerning a return and then after 48 hours I was able to either ask for a refund or have it resent back out, which is going to incur more waiting time and therefore being punished for Amazons mistakes. I was taken aback when I found out how many hoops I would have to jump through to get my product re-delivered or refunded. All because Amazon delivery leaves parcels in public lobby and parking lots where they get stolen. Like I said, in the beginning of this review, Amazon has gone downhill extremely quick and at this rate, I can't expect them to be doing very well in six months time. Hopefully changes will come about that will be the best regard for the shopper.

Tip for consumers:
Buy local

Products used:
Electronics and clothing. Home accessories and appliances

Thumbnail of user aaliyahd19
1 review
1 helpful vote
January 20th, 2024

I am keeping this review short and sweet. I often have many bad experiences with retail companies and their poor customer services, but Amazon always comes out on top. Their excellence in customer care makes me favour shopping on their site over anywhere else.
The shipping times are super fast and even on a Sunday too. I have never had any issues with opened or stolen packages from the couriers. If items have been faulty, the incorrect size, or not to my taste, it is free to send back on a majority of items.
The products are packaged really well and I re-use all the boxes to store or ship things.
The staff hired to take calls are very charming, knowledgable and empathetic. I cannot fault the company or suggest any ways to improve.
No other company can compare!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lfaust
1 review
4 helpful votes
August 10th, 2023

I have ordered multiple items from Amazon throughout the years from all over the country being delivered from all different parts of the world BUT New Orleans Louisiana is absolutely the most worst place to get any items delivered. The drivers are incompetent and will not read instructions plus will have an attitude when you ask them to do so. If you live in New Orleans, good luck on getting any items delivered. Whoever the regional manager is, should be replace by someone that can perform better leadership.

Service
Value
Shipping
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Thumbnail of user sergeys79
3 reviews
13 helpful votes
March 17th, 2021

My wife and I love hazelnuts, and from time to time, she would buy a four-pound bag under the brand name " We Got Nuts " on the Amazon website. The last bag she received was a big surprise. All nuts tasted stale, and many were bitter, rotten, or covered with mold. She wrote to Amazon asking to send them back, and Amazon refused to accept them. After that, she wrote a review describing the poor quality of the product. Unfortunately, Amazon declined to post her review, saying that it was misleading.

Value
Shipping
Returns
Quality
Thumbnail of user gordons308
2 reviews
5 helpful votes
December 8th, 2023

Made one large purchase of several items, Amazon breaks it down in multiple orders which is very confusing and done this way to add extra fees I believe, than one order gets cancelled for whatever reason and I'm stuck waiting on a refund, can't just resend item have to go through the whole process of reordering and repaying, I will never use this company again!

Tip for consumers:
Horrible customer service, unable to understand broken English of staff.

Products used:
Gift cards

Thumbnail of user kenc692
2 reviews
25 helpful votes
August 1st, 2022

Extremely disappointed in Amazon ethics! The box arrives with obvious signs of being opened (picture) previously. Even of a portion of the box label had been removed. Once I opened it, original packaging was missing and it even included an instruction manual (picture) for a completely different cooker!

This was a primary ad, not an "other sellers" or "used" category ad. Nowhere in the ad did it say open box / used or anything else to indicate anything less than class A merchandise. Completely unethical and without integrity.

Tip for consumers:
BE VIGILANT

Products used:
AIR FRYER

Service
Value
Shipping
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3.3
10,450 reviews
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