Like a walk in the Park...Central Park that is...at night!Just kidding. Everything from site mechanics and layout to clear photographs and product description;Allivet is "ALL The VET", You'll Ever Need!
Minus the headache of office appointments, prescription rip offs, long waiting lines, smelly counter help...(oh...that's the auto parts store guys...sorry) ...lovely detail and factual explanation of products makes Allivet the best friend my Cats ever had.Next to me, of course!
Another company taking advantage of the customer through their auto ship policy. My original order was huge to eliminate the shipping charge. I originally chose auto ship and then saw where I would get charged shipping on each order so removed the auto ship request. Today I received my first auto shipment. Another huge order to reflect my first order. Customer service informed me I would be charged 15% restocking and responsible for the shipping charge back to them. My word against theirs that I did not choose auto ship. I will not be doing business with them again.
So tried to buy medicine (fish pen) my billing and shipping address are different due to my job, placed the order and got a email saying they need to "confirm" my billing and shipping addresses so i wrote them a email explaining that they had not changed since i placed the order that day!!! so got another email telling me i need to call and "confirm" again. so called and talked with im guessing customer service, provided my order number and come to find out they had cancelled the order, lady told me i did not reply to the email in time hard to believe since i wrote back the same day i got the email, then told me she could place the order again but would have to go through "confirming" everything again.. said dont think so and no thanks... the few dollars i could have saved by going through them just is not worth the hoops they want me to jump through for fish medicine WTF!!!!!! buy local and stay away from the headaches!! this company is a JOKE
I had a horrible experience with Allivet. My pet's med did not come when it was promised. I had an even worse experience with customer service. The agent I spoke absolutely did not care about my concerns and was very unsympathetic. Plus I had to wait forever on line just to actually speak with some one. Horrible experience!
be aware that while you are waiting for your delivery of a prescription it could be on back order and you will not be notified, although the money was charged from your account and the order was accepted. Terrible display of customer service. No accommodation was made, except the offer to purchase a lower dosage pill that would be the same price, so I would need to buy 3 rather than 1 for the correct dosage. Yes, that's triple my cost.
My dog Honey is 12 years old and for most of her life has dealt with being itchy...chewing on her paws, rubbing against furniture and carpet. Apoquel has been a little miracle for her! A little on the expensive side, $1.99 first 3 orders, now increased to $2.49 each tablet. So disappointed in this increase!! What was just under $60 a month, is now almost $75 a month. I may have to discontinue our little miracle due to price increase
I have always trusted Allivet for my pet needs. When it comes to service, just place your order, include all the necessary information and they handle the rest. Very impressed with the amount of follow ups provided and the excellent, fast and reliable service.
I have been using Allivet for some time. I started when the prescriptions were getting too expensive with my vet. I have been very happy with not only the price but how fast they get the order sent. The only problem I have had was with my vet not responding to their fax. But Allivet, when called, sent another fax and got it done. Whenever I call, the salesperson is so gracious and helps with whatever needs to be done. I will continue using them and would recommend them to anyone.
Extremely good prices, super fast shipping, and I like the "add a pet" and "add a vet" profiles so you can easily re-order the right medication for the right animal companion from the right doctor. Allivet a nice, convenient online ordering site with great prices and fast shipping - what more could I ask for?
I ordered Bravecto for fleas and ticks. The first time I got this med was from the vet and it worked very well. My dog had a flea allergy and she grew all her hair back very quickly after taking this medication. I ordered it again but this time from Allivet and I question the companies authanticity. My dog is losing hair again after taking the same medication but this time from allivet. It seemed to do nothing for her.
I ordered this product early afternoon on 7/21. I received an email that day that it had shipped (with Tracking # included in email). When I checked the tracking # the next day, and the day after that, and the day after THAT, etc...it showed that the product had not even arrived t UPS to be shipped! I had to contact customer service, and more then a day later they responded to let me know that they had shipped it. I finally received it on Monday 8/1. Half of the cans are dented. I paid over $55 for this, shipping included. I will never purchase anything from this company again, because 1. I should NOT have to tell a company to ship something, and 2. It should not take 10 days to ship something. Also, the email they wrote back had misspellings and no punctuation, and no apology.
GREAT service & the BEST PRICE! The Representative was VERY polite & helpful! I don't see HOW anyone could have a bad review of AlliVet considering the experience I had. I know my experience wasn't an isolated one, as i spoke to other Representatives at AlliVet before i actually placed the order, and compared to representatives at other companies i spoke with during my search for this medicine, it was a NO-BRAINER. I searched ALL OVER the internet for the best price, and NO ONE COULD COME EVEN CLOSE to AlliVet's. I even passed it on to Vet Doctor friends and even THEY were impressed with the prices! I ordered a prescription item and there is a small turn-around time due to Vet getting approval back to them & getting it processed, but the price made it WELL worth the wait - which i would have had anywhere i ordered from. Again, can't say enough about the courtesy & professionalism of the representative - Jamila - and how she actually CARED about seeing to it that I was taken care of! A GREAT company to do business with, and BEST PRICES hands down. Buy with confidence here. FIVE STARS! * * * * *
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About Allivet (from the business)
On September 23, 2011 Allivet earned the Veterinary-Verified Internet Pharmacy Practice Sites (CM) accreditation through the National Association of Boards of Pharmacy® (NABP®). Allivet successfully completed the rigorous accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients.
On October 1, 2013 Allivet was awarded the Bizrate Circle of Excellence, one of the largest sources of consumer-generated reviews of online retailers in the United States. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers. Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction.
On Dec 12, 2013 Allivet was selected to join the Google Trusted Store program. The Google Trusted Store badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.
Keeping customers and their companions animals in mind, Allivet strives to provide the highest quality products at the lowest prices.