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  • AjRichies

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Overview

AjRichies has a rating of 1.12 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AjRichies most frequently mention credit card, customer service, and business days problems. AjRichies ranks 223rd among Camera sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Canceled my order before I even received it- got really bad vibes regarding customer service.
How would you rate AjRichies?
Top Positive Review

“I read all the reviews and decided to order from this...”

Iryna K.
11/15/13

I read all the reviews and decided to order from this shop. I was super surprised! The customer service was excellent -- they made great sugestions and kept me within my budget; communication was very good -- they let me know when my camera shipped; and i got a great deal -- since the camera I ordered wasn"t available, they upgraded the model at no cost to me. I would definitely order from AJRICHIE's again. I posted a positive review on yelp but since I'm not a regular yelper they removed my post. :(

Top Critical Review

“You should have a Negative Star option”

GARY S.
4/24/14

You should have a Negative Star option. I spent 15 minutes of my life in AJ Richies phone que. Their site showed 12 plus hours remaining on a Canon T4i package. When I told "Mickie" I wanted to order one, he quickly stated it was not available & before I could ask for my second choice he switched me back on hold and 5 seconds later my call was disconnected. Now that I've read these Site Jabber reviews I'm convinced that Mickie did me a favor. Stay away from this business.

Reviews (81)

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user jeffreyh27
1 review
6 helpful votes
June 30th, 2014

I bought a camera online and was sent an email to contact them for security reasons, after ten minutes on hold, they tried to sell me a battery then asked if I wanted the American version of this camera, purchase price 620.00,,, he wanted 799.00.
I told him It said nothing on line about european price on his website and all he said was were a wholesaler, very Rude Jerk. Bait And Switch, rip off. There prices aren't real, thats why they ask you to call before processing order.
Shop and get a good price Stay away from this Fraud

Thumbnail of user garys68
3 reviews
4 helpful votes
April 24th, 2014

You should have a Negative Star option. I spent 15 minutes of my life in AJ Richies phone que. Their site showed 12 plus hours remaining on a Canon T4i package. When I told "Mickie" I wanted to order one, he quickly stated it was not available & before I could ask for my second choice he switched me back on hold and 5 seconds later my call was disconnected. Now that I've read these Site Jabber reviews I'm convinced that Mickie did me a favor. Stay away from this business.

Thumbnail of user craigm44
1 review
3 helpful votes
February 19th, 2014

Stay away! Ordered a Panasonic camera because of the price. Got an email saying I needed to call to verify the order. This is when they get you. They wanted to know which battery they could sell me. The camera comes with no battery. Seriously? Only site I could find that does this. They also told me the other sites only give you a thirty minute battery. Totally false! I canceled my order. I hope it really was canceled. I do not trust them and neither should you.

Thumbnail of user sherryleg
1 review
4 helpful votes
October 5th, 2014

I also would rate them a minus score. I have had all the problems mentioned in the reviews above with regard to ordering. Always someone available in sales, but customer service is closed more than open. When you do get someone, they have an explanation for why no camera yet, then promise it to be in my hand within 3 to 4 days. Was told this two weeks in a row, finally went on my snorkeling vacation with NO camera 'in my hand' or probably even shipped. Now trying to cancel order but again, customer service not often accessible. Does anyone know how to report them for scam / illegal business practices?

Tip for consumers:
Run, don't walk, to another place to purchase from.

Thumbnail of user blancac
2 reviews
11 helpful votes
July 2nd, 2014

What a horrible experience talking to the people of this company ( AJRrichie.com), not only they are arrogant and rude, but they are MAKING FRAUD to costumers. Do NOT BUY ANYTHING FROM THEM, once you place an order they send you an email saying you have to call to confirm and then try to sell you expensive batteries or change the product for an "USA product" instead of a China one; if you say NO, they cancel your order and talk to you in a very rude manner. THIS IS FRAUD!

Thumbnail of user michealj12
1 review
2 helpful votes
December 16th, 2013

The absolute worst. Ordered a Nikon 3100 body at a decent price, waited for weeks and thought they had lost the order. I finally got an email to call and verify the order. I did so and the kid on the other end told me that the camera I had ordered came without a battery and charger when it was clearly listed in the spec sheet. I checked because this has happened before. Pure scam, dishonest to the worst degree, do not buy from these people.

Thumbnail of user marciak2
1 review
3 helpful votes
February 19th, 2014

Canceled my order before I even received it- got really bad vibes regarding customer service. When I called to cancel (after being on hold for 10 minutes) guy was really rude. Forget it!

Thumbnail of user alk53
1 review
4 helpful votes
February 27th, 2014

Don't be foolish. Shop elsewhere. This site is a scam. If it sounds too good to be true, it probably is.

Was looking for a Sony camera and they had it for $200 less than anywhere else. Hahahaa right... I called them to ask about the price and why it's so low and is it real. The guy insulted me and told me to go to Best Buy instead. Is it possible to shut down this stupid web store? That would save a lot of money for a lot of people who will get scammed by these guys.

Thumbnail of user angelab27
1 review
2 helpful votes
October 7th, 2013

Well I should have read this earlier because like everyone else I can't get any help out of customer assistance. I have no camera ordered 9/16/13. When I finally did get to talk to someone I canceled my order on 9/30 was told I would get a credit in 72 hours this is 10/7 and haven't gotten it yet. I email also and no reply. Found this site through ebay maybe ebay needs to drop them.

Thumbnail of user saml53
1 review
3 helpful votes
February 16th, 2014

Obviously a Grey market scam. Their address is even in Brooklyn, a Grey market Hotspot. No response to emails and complete BS customer service. I would rather die in a hole them order from those frauds. I should get the BBC on their a**s

Thumbnail of user jbb5
2 reviews
1 helpful vote
February 10th, 2014

Can't rate lower than one star or I would. Ordered a camera last night at a price too good to be true -- HA! Of course got an email saying to call in and confirm the order. After reading other reviews I decided not to call and waste my time. Who else has you call in and confirm an order? I've bought thousands of items off the net - first time anyone asked me to call and confirm! Any problems and I will sic the FTC on them, suggest you do the same. BTW other review site have some positive reviews, almost certainly posted by an ajrichie employee. This is criminal and should be treated as such.

Thumbnail of user claires23
1 review
4 helpful votes
April 18th, 2014

I ordered a turn table last February. I called to ask if they even got my order. Some guy said "back ordered " and would be sent 3 day air when more come in. Today when I called the recording said they were closed and the mailbox was full. I know I 've probably have been scammed. I called my bank and they said that if my account has been debited I can dispute the charge and get it taken care of. They will put the $69's back into my account. Hope all of you can get your money back!@

Thumbnail of user amandab35
1 review
3 helpful votes
March 13th, 2014

Just called to ask a few questions about the Canon 6D. I told him I was fine with an import model, but before I would purchase I had a few questions (is it factory sealed, does it come with Canon batteries and charger etc) and he not even answer the questions I had, and when he caught wind I knew what I was talking about, quickly informed me that they only have the US model and hung up on me! Talk about shady!

Thumbnail of user tommyf25
1 review
4 helpful votes
June 12th, 2014

SCAM. When you order, they make you call back to upsell, then dont send it until you do. On top of that, they charged me $1700 for a $1200 tv. Contested the charge, thanks Credit Card Company, bought it from Amazon for $1350. Worth the extra few bucks, but lost a month of having the TV and a week being on hold. AVOID

Thumbnail of user darnellk4
1 review
4 helpful votes
November 21st, 2013

Avoid like the plague.

Paid over the money for a camera advertized at a very attractive price. Lots of false promises, lies and more lies about delivery and eventually a refund. Got my money back 3 months later through a claim through my credit card company. Businesses using these ethics should be closed down before they cause grief for the next person who transacts with them in a one way good faith exercise.

Thumbnail of user lindyc2
1 review
3 helpful votes
April 29th, 2014

Stay away from this company! They have ripped off so many people including me! I want to try to get everyone together and take these scammers to court! Does anyone have a lawyer in New York... I think that's where these stinkin low lifes have their company! How about hackers.com can they jam their site so NO ONE ELSE gets scammed?

Thumbnail of user shrir1
1 review
6 helpful votes
July 1st, 2014

Stay the hell away from these scumbags!. Ordered a camera and they require u call them so that they can bait and switch. And try to upcharge you. I rejected it and then they said they will mail the product per the time frame. Waited and waited and waited... called them up and lo behold. They dont have the product... absolute scam artists. DO NOT BUY ANYTHING FROM THESE IDIOTS!

Thumbnail of user ahmedk13
2 reviews
5 helpful votes
June 25th, 2014

"THE WORST" company I have done business with. A very expensive lesson learned. Still waiting for a refund of over $3,700.00. Already filed a complaint with BBB.

Thumbnail of user bobk42
1 review
4 helpful votes
June 17th, 2014

B E W A R E!
Is the a bigger scammer out there? Place order, get an e-mail saying you HAVE TO CALL to confirm order, call them, get a live person after 20 minutes on hold, ask for your zip code and immediately go back on hold... 30 minutes later, 'click', call terminated. Call back on sales line, only 10 minutes on hold this time, get live person (sounded like same one as before), ask you for zip code again... WHOA wait, I did THAT BEFORE. Gave camera model... Oh, it's on backorder. Geez what a WASTE of time! Cancel order!

Thumbnail of user henryd25
1 review
4 helpful votes
June 2nd, 2014

Bought a camera online at what I thought was a good price and paid for it using my credit card. Received an email saying the order couldn't be completed untiI I called them to confirm. During that call I was informed that I would need to purchase a battery and a charger to complete the sale. When I told the agent I felt I was misled, he hung up on me. I wouldn't buy anything from this company again.

Thumbnail of user carolineb6
3 reviews
6 helpful votes
May 28th, 2014

This is a scam and it's only a matter of time before the FBI closes them down. How it operates: ajrichie's website offers 24/7 "sales" at attractive prices on popular items which are indicated to be in stock. However after you place the order you wait and you wait and you wait for weeks and months for the item to arrive. When you call to complain they tell you they don't have it in stock, claiming that the item ordered was a "foreign model" and try to upsell you on a "domestic model" which (obviously) costs more. After a month and a half of waiting for the shipment and a dozen phone calls, I did not receive the item and they tried they tried to pull the same old scam on me. Avoid this store, no matter how attractive the prices seem - it's a scam, plain and simple.

Thumbnail of user michaelo19
1 review
6 helpful votes
April 11th, 2014

Ordered camera, best price on internet, at $249.00. Got email requesting I call and verify order. Called and was told camera didn't come with battery and they would sell me special 5 hour battery for $89.00. Camera arrived with 'in-box' battery and charge was for $349.00. When called was told I had agreed to extra charge, even though sales person lied and said camera didn't include battery. Could send back if I sent $35.00 for restocking fee plus they would subtract $19.99 shipping charges and I'd have to pay for shipping for return! They are unethical and will add items on the sale to boost their charges. STAY AWAY from this company! UNETHICAL

Thumbnail of user tonieb1
1 review
2 helpful votes
March 18th, 2014

Zero... has anyone actually received a refund from this company? I am waiting for my refund of $369.99. Of' course... like all the reviews stated... hung up on, no confirmation sent for shipping or cancellation of the order. This company is full of lies! BEWARE!

Thumbnail of user rileyb20
1 review
2 helpful votes
September 18th, 2013

Two months trying to get a camera they said they had in stock. Many calls, a lot of time on hold. Out right lies about shipping and delivery time and final price.
Stay away from this place. Run as fast as you can the other way. Life is to short!

Thumbnail of user janiceh8
1 review
2 helpful votes
November 29th, 2013

Called for info. Tried to sell me more stuff then I wanted. The main issue, they wanted to charge me $40+ for insurance on a camcorder to be shipped. Also, on the website there is no place where you see that charge added. They say they are working on their website. Real Scam! Don't get ripped off!

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