• AirRattle

AirRattle

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Overview

AirRattle has a rating of 1.91 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AirRattle most frequently mention customer service, credit card, and return shipping problems. AirRattle ranks 1st among Airsoft Guns sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    8

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service is awful all they do is send you automated things.
How would you rate AirRattle?
Top Positive Review

“Is way better now!”

Jason w.
3/1/16

" I have to apologize to Airratle.com they actually came through form me after comunication started I mad a few hasty reviews based on what other reviews I saw and my own experience with them was quit different. Still would like to talk to a live person when you call a number but the email support was well on the job Thank you guys :)"

Top Critical Review

“WHAT THE H@$L!”

Ryan P.
10/26/16

Bought a WWII remake M4A1 for my brother cause his broke. And when we got done charging and took it out and shot it the firing mech. Shattered! I found another site that is legit if you are looking for another site. www.airsoftstation.com they ship in like 2 days at the cheapist shipping and they're both cheap and expensive depending on what you buy. I know i sound like someone from their company but i'm not just an unsatisfied customer that is trying to help other unsatisfied customers

Reviews (131)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user ryanp67
0 reviews
0 helpful votes
October 26th, 2016

Bought a WWII remake M4A1 for my brother cause his broke. And when we got done charging and took it out and shot it the firing mech. Shattered! I found another site that is legit if you are looking for another site. www.airsoftstation.com they ship in like 2 days at the cheapist shipping and they're both cheap and expensive depending on what you buy.
I know i sound like someone from their company but i'm not just an unsatisfied customer that is trying to help other unsatisfied customers

Thumbnail of user louk181
0 reviews
1 helpful vote
June 23rd, 2016

I'm not hard to please at all and despite all the negative reviews, I thought I would give them a whirl for their discounted prices. Big mistake.

I ordered a 300 dollar gun and received something completely different valued at less than what I paid for. The only option I had was to send it back "in perfect restockable condition or else we will not accept it" and wait for a refund. Not happening.

I asked for a partial refund for the difference in what I over paid. I'm sure that will take another year to square away.

Do NOT buy from AirRattle.

Thumbnail of user sethu4
1 review
47 helpful votes
March 23rd, 2015

I wish I had looked at these reviews before allowing my children to purchase airsoft guns on this site. This company is horrible. They sent 2 defective guns and trying to get them to resolve the issue has been brain damage. I finally had to get my credit card company involved to get them to even reply to me. Then, I ended up having to spend 10% of the cost of buying the guns just to ship them back. Buyer beware. You will regret it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanec44
0 reviews
2 helpful votes
September 10th, 2016

I'm so pissed off I don't even want to describe it. I purchased product A, with B and C upgrades. Only received product A WITHOUT B and C upgrades. On top of that product A didn't work anyways. Wouldn't fire properly. Had to pay 36 dollars to return shipping and they informed me they're giving me a refund. Still haven't received that refund. I've emailed a total of 11 times. I've received only 4 responses. STAY AWAY FROM THIS JOKE OF A COMPANY

Thumbnail of user teressad1
0 reviews
3 helpful votes
January 25th, 2016

We purchased the 160 dollar rifle for Christmas 2015 and it wouldn't work. We looked at it and realized they didn't use the right sized screws when putting this together and so the barrel moved back and forth making it impossible for the pellets to fire. We called first -they said fix it yourself. We told them that we wanted our money back. They said no prob - send it back. We sent it back and they said too bad - that since the pellets were jammed it voided the warranty! Are they kidding? I've tried to call six times - each time was told someone would call me back. I have not received one phone call. This is the most dishonest company on the market.

Thumbnail of user troys35
0 reviews
3 helpful votes
March 11th, 2015

Purchased MP5 Umarex from this company, the gun stopped working within a week. Made several Phone calls leaving a message with no response, Finally received correspondence through email. Company will not warranty battery sold with gun. So your out of luck if they send you defective battery. The gun also doesn't work, my options are to pay for shipping back which I have already paid for. If the gun is not repairable I get a refund minus handling fee. Gun is also not manufactured any more so I can only receive pennies on the dollar from factory. Do yourself a favor and stay way from these guys.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonb58
0 reviews
7 helpful votes
April 1st, 2015

Ordered, was in stock. 3 days later it's backordered. Called as soon as I got the email that it was backordered. Left a message. No response. Called every couple of days, still left messages, still no response. Kept calling, and calling, and calling, and calling till somebody picked up. His answere sorry don't have a eta on backordered items, and I'll have to look into it. Don't buy from these guys!

Thumbnail of user olaw6
0 reviews
3 helpful votes
December 29th, 2015

Was going to buy my little brother 2 m4s then i read the $#*! reviews
I placed my order on the 24th of dec, finally cancelled it on the 28th( they said id get refunded in 3 to 5 business days) and today. I check my bank statement only to be charged 171 bucks again and my account has been overdrafted making me lose over 160 bucks in my savings... not to mention i had to call 10 $#*!ing times in a row just to get some $#*! voiced thief on the phone... Might just go to ohio myself and get my $#*!ing money back in person. $#*!ing pissed

Thumbnail of user rickh75
0 reviews
3 helpful votes
May 18th, 2016

I ordered a rifle from airrattle.com, which had the best prices around. After receiving the rifle 10 days later I found that I was sent the wrong model. I contacted the Customer Service manager, Joe for assistance. After waiting for him to confirm that there was a mistake and that I in fact received the wrong model, I recieved the call back. I was told that the ONLY option I have is to: wait for a shipping label (1 Day), send the wrong item back (10 Days), process the return (1Day), and return shipping (10 Days). I already waited for 10 days to get the wrong rifle and now need to wait an additional 21 days because of a mistake THEY made. Also, I can't get a refund until they get their mistake back and process it, so 11 days just for a refund on a transaction that is only beng disputed because of thier mistake. Shame on AIRRATTLE for leaving my 10 year old son waiting 30 plus days just to get something I already paid for and am being forced to return because they can't process orders correctly and in a timely manner. Pay a little more and get what you order and actual customer service, instead of the run around. Companies like this are what makes inline shopping so dangerous. BUYER BEWARE!

Thumbnail of user brianf82
Brian F.
0 reviews
1 helpful vote
May 4th, 2016

My 11 year old son had finally saved enough money to buy his first air soft gun. He did research on what to look for in a gun and gun safety and I was ready to let him order one on amazon. My son says no my friends order at Air Rattle. So we go to the website and it looks good. I tell my son to look around the site and pick out a gun in his price range. He saved the money so I am trying to let him have the responsibility of picking out the gun too. He does and shows me the guns he put in the cart. I thought he did a great job staying within his budget so we ordered them. At this point I did not realize air rattle sells also guns for parts too. Unfortunately one of the guns my son choose was from their boneyard. So now we have a gun meant for parts which does us no good. So after many tries I finally got through to Air Rattle customer service and tell them what we purchased was a mistake. I try letting the guy know that I let my son pick out the gun and we were buying for play not for parts and thought he might understand. No! Company policy no returns on bone yard items.
After talking to the customer service rep at I took a look at the bone yard section of their site. If you go to that section looking for a gun for parts the policy is clearly marked at the top of that page. The problem is if you do a search for sniper rifle and the gun you pick happens to be a bone yard gun you go directly to the gun page. On the individual gun page you have to scroll down the page to see their disclaimer. The entire page looks like any other gun on the site with a nice picture, an add to cart button, and ads for other guns along the bottom of the screen. You cannot see the disclaimer at all without scrolling down. From here you go directly to checkout without ever seeing the warning. It would be easy for any first time customer like us to go through this process and make this mistake.
Air Rattle cannot and will not see how this mistake could have been made by an 11 year old making his first purchase. The company will not budge and help my 11 year old son who is now out the $85 that he saved to buy his first air soft gun. Expensive lesson for us to learn. Thanks Air Rattle
I was hoping to give my son the same feeling I had when I got to buy my own bike around his age. I got to walk in the store, pick it out and pay the guy myself. That was really cool. The difference then was I was dealing with a sales man and not an impersonal website

Thumbnail of user aileenf
0 reviews
3 helpful votes
January 18th, 2014

I had the SAME EXACT expwerience as KG did. Ordered 2 Air rifles for Christmas but only recieved one. Said they shipped it, but Fed Ex lost it. Take it up with Fed Ex. I contacted Pay Pal who basically did nothing. Won't be using them again. Went right to discover who is tied to my paypal. They gave me a full credit. No questions asked. Said Airrattle will have to provide PROOF I recieved it. Good Luck there Airrattle...

KG, go to your credit card!

Thumbnail of user kg17
0 reviews
2 helpful votes
January 8th, 2014

Ordered an electric rifle and bag of ammo for my son for Christmas. The ammo arrived and looked as though it was taped to outside of a box at some time. The rifle NEVER arrived. Went through customer service (or what they call it anyway) they tried to blame FedEx, said package was delivered. Would not have FedEx replace missing item. Filed claim with PayPal who said that according to airrattle the package delivered. Moral- Son= No rifle for Christmas, Dad out the 140 bucks. STAY FAR AWAY FROM THESE CROOKS

Thumbnail of user johne48
0 reviews
3 helpful votes
January 24th, 2014

This website is not even worthy of a one star, but had to choose something to get started. Gun came broken, sent an email within the 14 day return policy window. Two other emails have been sent, along with numerous phone calls. Gary and Kevin said they didn't receive any email from me, but to send another and they would respond. "NOT" This place is a joke. Now when I call the mailbox is full. Must be from all their other disappointed customers. It is amazing that their website is full of testimonies that don't stack up to what I have had to deal with, let alone the broken guns they sell. BUYER BEWARE!

Thumbnail of user robertam14
0 reviews
0 helpful votes
July 27th, 2015
Verified purchase

My overall experience was good but I think the shipping prices are way out of line with the cost of the item.

Thumbnail of user airrattles
AirRattle S.

Thank you for the 4 star review; I am glad you had a good experience. Regarding the shipping prices, we did have an increase at the beginning of the year because our shipper changed our rules for packages. We were all disappointed, but unfortunately there was not much we could do. Please let us know if you have any other questions!

Thumbnail of user carolyns22
0 reviews
5 helpful votes
June 15th, 2015

I spent $140.00 on a FAMAS gun for my son for Christmas. It worked for one day! I contacted them and was given trouble shooting tips...
Finally they agreed for an exchange... I never wanted my money back, just a working gun.
They later reneged and blamed us for overcharging the battery!

Thumbnail of user airrattles
AirRattle S.

Hello Carolyn,

Thank you for letting us know about this issue. I am sorry that our support team didn't properly assist you with this defect. Please send us an email to Support@airrattle.com, with your order number and state that you were directed to do so from SiteJabber, so they can help you with this issue as soon as possible. We again apologize that you did not receive a satisfactory experience with us, however we look forward to hearing back from you to get this issue resolved.

Thumbnail of user leoa11
2 reviews
2 helpful votes
July 19th, 2015

I first ordered an aeg from the site, the batteries were cheap and did not last long. I had to pay the return shipping back to the company which was $30 dollars. Instead of buying another aeg I bought a condor phantom soft shell jacket. The box came what looked like it had been stepped on, and when I took the jacket out of the box, it was not wrapped in any sort of plastic, the sales tags were missing, the neck tag had been wripped off, and it look like somebody had already used and washed the jacket. Buy from this company if you want crappy products and horrible costumer service.

Thumbnail of user airrattles
AirRattle S.

Leo,

I see that you have already called us, and we are working on your issue. In this case, it looks like the items were damaged in shipment. Rest assured we will get this taken care of for you. To your point, we do not sell used merchandise as new, and all used items are listed as "certified pre owned". Let us know if you have any other questions!

Thumbnail of user kenshiny
0 reviews
3 helpful votes
March 19th, 2016

I order a Full mask and it came with a different one with the ST SERIES MASK!

Thumbnail of user js154
0 reviews
9 helpful votes
June 8th, 2015

Purchased $386 worth of merchandise from Airrattle.com and it arrived in a reasonable amount of time, but the box was busted open and a large bag of bb's was hanging out of the box. A battery pack was missing from the package, possibly due to it falling out when the box busted. The box had obviously been re-taped by Fedex. FedEx may actually have been responsible for the damaged box, but my problem is airrattle's complete lack of customer service. No answer when you call and no response when you email. I did get one email telling me to double ch3ck the package to make sure that I didn't just miss it when I opened the box. I will not do business with this sorry excuse for a company in the future.

Thumbnail of user andrewp14
0 reviews
0 helpful votes
April 25th, 2012

I got an Ak47 from this website for a really cheap price and ised their suggestions from online and my gun works great. I have to say that the E-Mails are down during the weekend (which sucks), but when I finally got an email back they were very nice. I live in Massachusetts so the shipping was faster and most of you people who got a broken gun probably live farther away...

Thumbnail of user seans41
0 reviews
3 helpful votes
March 24th, 2015

Horrible customer service. I'm pretty sure these guns are defective and used the boxes were covered in dust. One of the guns I purchased doesn't work and trying to return for a working one is proving to be quite the hassle. Go to evike

Thumbnail of user anthonyb81
0 reviews
1 helpful vote
August 11th, 2015

Just bought few guns from them wasnt expecting much for beinging less than 10$ per gun but when it say over 200 fps you expect something decent not a roll out of the barrel and fall to the ground barely went 5 feet i got a couple walmart brand ones that put these to shame wouldnt buy guns from em again but accessories a good possibility

Thumbnail of user alejandrod5
0 reviews
5 helpful votes
March 6th, 2016

I order a kwa sr10 and received a kwa m4-ris witch it is cheaper left like 5 voicemail and a few email couple of days later i received an email asking me for the pictures of the rifle i got i send it and they reply back that i got the correct one.! Stay away from these people or they will ripped u off!

Thumbnail of user colinc25
0 reviews
3 helpful votes
April 22nd, 2014

Tried to purchase this item from AIRRATTLE.COM who proceeded to screw me over on shipping when the item turned out to be defective. Then they wanted me to purchase a more expensive product-it's called bait and switch. Check out their Better Business Bureau rating and other online ratings-I wish I had.

Thumbnail of user maryf121
0 reviews
1 helpful vote
July 28th, 2016

Shame on me for not reading reviews before I purchased. I got caught in the scam: They sent the wrong product, which was inferior and cheaper to the product that was purchased. They don't offer to pay for return shipping until it's disputed and then the product must be in perfect condition in order for the return to be acceptable. When it's returned, they claim it's not in resellable condition and refuse to issue you a refund of any sort. Knowing this part of the scam, I told them that I would keep what was shipped and that I wanted the difference in price refunded and they told me that they could not do that. DO NOT BUY ANYTHING FROM THEM!

Thumbnail of user rlandl
0 reviews
3 helpful votes
December 10th, 2015

This company is a joke! First, it is VERY difficult to get in touch with anyone. Second, when we did finally get in touch with someone, they told us that they were going to send out a replacement part for our son, they said it should take 7-10 business days... NOT! My wife called to complain, after several attempts, got in touch with them, they apologized for the delay and said they would get it right out. Again another Lie! Please, Please, Please do yourself a favor and DO NOT DO BUSINESS WITH THIS COMPANY

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1.9
131 reviews
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