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AeroBase Group has a rating of 4.69 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. AeroBase Group ranks 3rd among Aviation sites.
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The account managers I've worked with at Aerobase have been very good at their jobs. They find the parts I need, they're very friendly, and they get back to me quickly if I have a question. Along with being on time with delivery, what else can you ask for? Plus, they really do find parts that I haven't been able to find other places(aviation related adhesives and compounds especially). It's a pleasure working with them over the years.
Hello, I am from Kerryton Enterprises, India. We purchased the part from this company and the contact person was Victoria. We ordered the 4 units but told them first to send 3 units and after the client confirmation we will take the fourth one but they sent the fourth unit without approval and after the client rejection they denied to take back even the last unit that they sent without approval.
The account managers I've worked with at Aerobase have been very good at their jobs. They find the parts I need, they're very friendly, and they get back to me quickly if I have a question. Along with being on time with delivery, what else can you ask for? Plus, they really do find parts that I haven't been able to find other places(aviation related adhesives and compounds especially). It's a pleasure working with them over the years.
I've been working with Amanda for about 2 years and she's continuously given me fast replies and great service. The parts I request aren't easy to get at times, and she almost always has them. Great follow through on orders and just a super great experience! I'll keep using Amanda and the company as my go-to parts supplier!
I am a procurement specialist that often receives requests for specialty items that are not normally available for purchase. I have had the pleasure of working with Ms. Amanda Knight on several items that I have had difficulty obtaining from our normal sources. She is always very helpful and even if she can't provide something to us, she will get me in touch with the people I need to talk to.
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Electronics. Aircraft disinfectant.
My company uses Aerobase as our parts supplier and they always perform great. Alex is our account manager and she's a pleasure to work with - a great reflection of the company! Every interaction from Alex to accounting and everyone else we may talk to is very helpful and accommodating. Definitely a 5 star company!
AeroBase Group, Inc. Customer Service is so great, Chasity Corrao deserves to be recognized.
The most recent SDS on a product that I found on internet is from 1998. Chasity sent the most recent and a quote in just a couple hours. *******@aerobase.us Thank You! There is somebody behind the "contact us" on a website.
Tip for consumers:
They have a great personnel at customer service who will hear you.
Products used:
Chemical Material
Jen A is always so professional and helpful. Aerobase goes above and beyond to assist their customers with all of their aerospace needs.
Hello,
I am from Kerryton Enterprises, India. We purchased the part from this company and the contact person was Victoria. We ordered the 4 units but told them first to send 3 units and after the client confirmation we will take the fourth one but they sent the fourth unit without approval and after the client rejection they denied to take back even the last unit that they sent without approval.
My father works on the airfield and he is fond of repairing various small planes, which are used predominantly for irrigation of fields. He was so busy that he had to ask me to find some parts for the particular model of the plane. I understood that I had no idea what to buy and where to buy. I started to search for these parts in the internet and accidentally met this website. Here I found everything I needed and I contacted customer support in order to find how to make an order. They explained me everything politely and actually the parts have already come to me.
Thank you to the staff of the site for the quick shipment of the order.The goods are intact. Well packed. Quickly delivered.
Company will not accept any returns when you order parts from them. If you have an issue, you are stuck. They will take your money and not offer any solutions, other than "sorry". Too bad if you ordered the wrong thing. It is truly shameful.
Looking forward to a New Year working with Toni Feliciano and Aerobase.
Toni continually has the fastest response time and always moves our orders along
With great professionalism and the best demeanor!
We received excellent service from Toni Feliciano. She was able to provide us with a good price and work with us on the delivery.
I worked with Toni Feliciano while trying to find a part for an Accutemp. She not located the much needed part, but had it to our school in a very timely manner! Excellent!
I found aerobase group a few years ago, and have used them since. I provide them a list of parts that I need at my shop, and they go and source them for me. I can tell they add 10-12 percent margin onto the prices, but it is very worth it for me. I send them one list, I create one order, I pay one vendor, and I get one shipment. I feel like I save money in the long run.
Tip for consumers:
go to their site, find the parts you need, and submit the form. a sales person will repond in a few hours with the details of the purchase.
Products used:
I purchase various parts from them, but the last project required switches.
Toni Feliciano at AeroBase Group is very easy to work with. I appreciate her responsiveness and sense of urgency when it comes to my requests and orders.
AeroBase has an amazing customer service team! Brittany Kronebusch is awesome. Very responsive and skilled! Everything they said they would do for us they did and on time!
Thank you!
I deal with AeroBase on a daily basis and I will have to say they are a GREAT TEAM to work with, keep up the good work Toni Feliciano!
I don't think I've ever dealt with someone as thorough and as pleasant as Toni Feliciano. Always a pleasure to speak with her. I wished my employees were half as good as she is.
Toni Feliciano at AeroBase Group has been able to find the right part for our non-profit organization flying and maintain a very old aircraft. She works hard to keep the price fair.
I work for United Airlines Maintenance Dept in Houston Texas and was Looking for a Rare Coupling for One of Our Air-Crafts and I Google just the Part Number I needed and Aerobase Group came up, I Sent in a Request thru-their website and the same Day I got a Response and it was from one of Aerobase Group Reps Named Toni Feliciano, Offering to Help me out, after Emailing her back in forth I finnaly called her and she was Super! Very Knowledgeable on what I needed and giving me all the Help I needed including the Part We needed, Thanks Toni for Being there, because of you United will being doing future Business with Aerobase Group!
Started quoting/buying parts for old retired USCG ships in April. I was lucky that Toni Feliciano was the person who worked my first quote from Aerobase. Since then we have received around 25 quotes and placed 8-10 orders with Toni. I have requested hundreds of quotes since April and there is no one i would rather work with other than Toni! Working with Toni brightens my day & her response time is by far the best. She continually keeps me up to date on any requests and guides me through the steps of ordering/paying to ensure we get our parts in the most efficient, expeditious manner.
I was asked by AeroBase to leave feedback on my experience with them, so here goes. I'm enlisted in the US military, and am responsible for maintaining several aircraft. When the DLA is taking to long to obtain needed parts or material, I contact AeroBase to fulfill my needs. They usually come through on my most items. Every now and then they are unable to get the items required. My sales rep is very apologetic if this happens. I will use they as long as the service stays above the rest out there.
I've read review after review about aerobase, and finally felt comfortable on making my purchase. I'm glad I did so because everyone else was right. Great group of people to deal with, and my items came packaged very well. It's nice they provide the paperwork, return policy, advertisement, pens, keychain, and notepads with all the orders I've placed.
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AeroBase Group is a major supplier of parts and consumables in the military and private aircraft, truck, and marine industries
The staff at AeroBase Group has an enormous amount of experience in the Aerospace and Defense industry, and is focused on Sustainment and Modernization projects domestically and internationally. Our customers have dedicated assigned account managers, so they deal with the same contact all the time and get a sense of familiarity.
