Adore Me Questions & Answers

Here’s what consumers have asked with answers from Adore Me staff and previous consumers.

75 questions answered

11% answered in 1 day

Question:

Were you ever told that you could not speak to a supervisor by a customer service rep? Were you ever told that you could not speak to a supervisor by a customer service rep?

Answer:

I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.

By Andrea R. over a year old

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Question:

How long does it usually take for shipping to canada? How long does it usually take for shipping to canada?

Answer:

I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.

By Jennifer T. over a year old

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Question:

Is the package delivered discreet? i. e. its not obvious what's inside Is the package delivered discreet? i. e. its not obvious what's inside

Answer:

I thought it was. The package I received was gray/silver and just said adoreme. There wasn't anything on the box that indicated what was inside (other than the company name).

By Julie L. over a year old

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Question:

My daughter has been charged $39.95 per month since april and didn't know it. is this money in her account waiting to be used? My daughter has been charged $39.95 per month since april and didn't know it. is this money in her account waiting to be used?

Answer:

Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.

By Sara S. over a year old

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Question:

On hold for over 7 minutes and cs closes in 9 more minutes my second order was not received and was sent back i want a refund, On hold for over 7 minutes and cs closes in 9 more minutes my second order was not received and was sent back i want a refund,

Answer:

Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.

By Gina L. over a year old

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Question:

I'm from canada and thought i'd try and order from adore me..but what if the size doesn't fit? can i return for an exchange and what about shipping costs I'm from canada and thought i'd try and order from adore me..but what if the size doesn't fit? can i return for an exchange and what about shipping costs

Answer:

Don't order from them, they will not ship it

By Carolyn M. over a year old

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Question:

I have canceled my subscriptions i hope they have stopped. can i order any time i want with out having to subscribe ever time? I have canceled my subscriptions i hope they have stopped. can i order any time i want with out having to subscribe ever time?

Answer:

Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.

By Adore M., Adore Me over a year old

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Question:

How can i have just placed an order on 2/13/16 and the tracking number i was given says delivered 12/7/15 and to a completely different state How can i have just placed an order on 2/13/16 and the tracking number i was given says delivered 12/7/15 and to a completely different state

Answer:

Hello, Thanks for reaching out! USPS reuses old tracking numbers and your tracking number/s were not updated immediately after the packages were shipped. We apologize for the inconvenience. Usually the tracking information is updated in 1-3 business days on the USPS website. Please get back to us if you still do not see updated tracking information. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

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Question:

. i'm scared to order from online, especially with bathinsuit bottoms. do they usually run big or small? is the product worth the money? . i'm scared to order from online, especially with bathinsuit bottoms. do they usually run big or small? is the product worth the money?

Answer:

Don't buy from them. They will scam money out of your account every month for no reason.

By Serena K. over a year old

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Question:

How are the shoulder straps, and do the bras run to size? How are the shoulder straps, and do the bras run to size?

Answer:

I just unsubscribe from adore me today I been there customer over 2 years. I always ordered stuff and never did really pay attention when I will get my items but this year December 1 I placed in my order and today is December 17 I havent recd it and Im going out of town on December 12 I emailed them asking plzzz do overnight shipping at least one of the items but nope they ignored my request I even called them they said Roy was gonna call me back and he never did and prior to this they send me my set with the bra missing! Basically Im very disappointed. Not a good quality

By Mari Y. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Adore Me Questions & Answers

Were you ever told that you could not speak to a supervisor by a customer service rep? Were you ever told that you could not speak to a supervisor by a customer service rep?

How long does it usually take for shipping to canada? How long does it usually take for shipping to canada?

Is the package delivered discreet? i. e. its not obvious what's inside Is the package delivered discreet? i. e. its not obvious what's inside

My daughter has been charged $39.95 per month since april and didn't know it. is this money in her account waiting to be used? My daughter has been charged $39.95 per month since april and didn't know it. is this money in her account waiting to be used?

On hold for over 7 minutes and cs closes in 9 more minutes my second order was not received and was sent back i want a refund, On hold for over 7 minutes and cs closes in 9 more minutes my second order was not received and was sent back i want a refund,

I have canceled my subscriptions i hope they have stopped. can i order any time i want with out having to subscribe ever time? I have canceled my subscriptions i hope they have stopped. can i order any time i want with out having to subscribe ever time?

How can i have just placed an order on 2/13/16 and the tracking number i was given says delivered 12/7/15 and to a completely different state How can i have just placed an order on 2/13/16 and the tracking number i was given says delivered 12/7/15 and to a completely different state

. i'm scared to order from online, especially with bathinsuit bottoms. do they usually run big or small? is the product worth the money? . i'm scared to order from online, especially with bathinsuit bottoms. do they usually run big or small? is the product worth the money?

How are the shoulder straps, and do the bras run to size? How are the shoulder straps, and do the bras run to size?

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