ACO Rent a Car

This company is very sketchy, they pick you up at the airport then take you to your car in a nearby office building parking lot. I rented a vehicle and returned it with no issues. After 3 months they still have not returned my $150.00 security deposit. STAY AWAY FROM THEM!

After booking and paying for a car online, we arrived at Cancun airport and nobody from the company was there to pick us as it was planned. We paid by ourselves a taxi to go to the location until we realized the address given on the vaucher was a false one! After one hour asking to locals, we talked on the phone with someone working at ACO, saying despite our payment, no car was available for us! It's been months chasing after them to get our money back, they never replied, we lost 300 euros, it is a shame, never rent a car to this company

I book on line for 4 for $87 days in Orlando airport. When I got to their parking I was put in a closed door cubical talking to a person over poor video link with poor and low sound level. I ended up with $340 invoice. It is an scam step by step charges added up. I refused to pick up the car. Took Uber for $25 to destination. AVOID them like a disease.

I had the worst experience with this car rental place in Miami. A woman who had ZERO manners and kept on addressing me as "lady" with attitude kept on insisting that I buy a Sunpass even though it wasn't stated anywhere in my terms and conditions. STAY AWAY. This company is horrible, adds in extra charges when you get there, and has horrible rude employees.

How is this company still in business? Their license should be revoked! After multiple calls, the shuttle finally picked us up from the airportan hour late. When we finally got to their lot, they wanted to charge me over $100 more than my quote. I showed them my email that clearly stated the amount to be paid on delivery but they wouldn't budge on the price. Their website said "no hidden costs" "no fine print" but that is a fraudulent claim.
We had them return us to the airport because I REFUSED to give this rip-off company my business.
Avoid Aco at all cost!

Houston Bush airport
Booked through Economy Bookings.
They should be ashamed of doing business with ACO. My sister drove me to pick up the car and we were late to pick it up because the tiny office is located in a giant airport parking lot. The lot attendant had no idea this outfit was even located in the lot. I get in the tiny cubicle and the remote person on the video screen said my reservation was cancelled. He didn't want to hear about the difficulty I had in finding that place or that I had spent 45 minutes on hold with the supposed constant number trying to get directions. They kept my deposit as well as the full coverage insurance fee they charged me ahead of time. I took a shuttle back to the airport and rented from Sixt. After reading the other reviews, it looks like it was the best choice to make. I avoided all the rest of their scams.

I would give this company a FAT 0 if it was available. I was charged a REFUNDABLE deposit, that I NEVER got back. Any time I tried to call to get my deposit back I was redirected to a number that Noone ever picked up, or returned calls. Also the same 2 people answering phones for the company pretended to be other people. Do not use this company. Total scam.

They tried to charge me $100 more than what Economy Bookings (through whom I'd booked the rental) said I'd owe upon arrival (which was $189.77). I had to speak to a man on a screen inside of a kiosk (no one actually works there at the location; everything is remote). He kept insisting that the quote was through a third party and that they did not have to honor that quote. Then he tried to tell me that my insurance (which is the most expensive and comprehensive you can get and pays for rentals because I lease a car) would not cover this rental. But I'd contacted my car insurance (Liberty) in advance, and they said it was covered. Aco wanted me to buy THEIR insurance. I refused. So they wanted to hold a $1000 deposit! I again refused and threatened to call the police because they were committing fraud and to contact the Better Business Bureau. So they reduced the fee to $40 over the quote and held $500 instead--but then they wanted to charge me $18 for a Sunpass. I knew I did not need one. All I planned to do was drive from my Airbnb to the back 5 miles per day--so I called them out on this scam as well. The man on the screen kept insisting, so I asked for the shuttle to take me back to the airport where I'd rent from a different company and write a negative review of them online. So he agreed to let me go without the Sunpass. They also tried to get me to sign a contract without first seeing it! I refused. The contract isn't even real, it turns out. It's a receipt. My car was several years old. I had to purchase a device to hold up my phone so I could program the GPS on it. There were nicks and scratches all over the car, and the seats inside were stained and torn. It was pouring raining on my drive to my Airbnb, and the windshield wipers were useless. I could not see. I had to get off the highway and drive slowly on back roads. On my final day with the car, the hatch kept acting like it was going to blow off on the highway. The car and the steering wheel shook when I drove over 45 mph. When returning the car, I ran into another very unhappy customer. Turns out they were charged $100 more than the quote listed on another third-party web site. I'm glad I didn't let them get away with it. Guess what though, halfway into the transaction, I began to record the conversation on video with my iPhone. I have it as backup should they try anything.

Make sure you take video and plenty of pictures and forward it them via email before you leave the lot, plus they will push you to buy unlimited tool road package 16.00 a day, do your home you may not need it at all if you do tool charges are super cheap then what rental co. Charges you.

They have not changed at all. Reserved a mid-sized and finally when they showed up at the airport she said the car we reserved was not available, all she had was a Toyota Yaris with over 130,000 MILES. Once we arrived at the location which looked like something out a horror movie, she insisted the Sunpass and liability coverage was required. The fee just went from $135 to almost $600, we told her to forget it and take us back to the airport. DO NOT TRUST OR RENT FROM THEM, THEY ARE SCAMMERS!

Okay where do I start. I rented a car at the DFW airport.When I made it to the airport the rental car company isn't at DFW airport they are off site.And i picked up my car and it wasn't clean and the air conditioning was not working. So they let me bring the car back. And they gave me another one. It's wa just as dirty as the frist one and the transmission was slipping. I returned the car and rented another vehicle through easy rental it's also off site and I had no problem. Now it's been over 15 days and alot of phone calls later and ACO car rental still haven't released my deposit yet keep telling me it will be released in 5 to 15 days and not yet.I personally think that ACO car rental like for people to forget about they deposit but I'm not that person and I will never rent from this company again we get what we pay for.And never again I will look for cheaper prices because it will be (Problems!) So ACO rental run me my money

I booked with Economy Bookings almost a month in advance. I bought full coverage insurance and had the voucher in hand. When we got to the "shed" of an office and by the way there is no one there. You talk to someone on a monitor. After putting our information under a camera so the man in the box could see it, he said that we need to put $1000 on hold to be sure we return the car in the condition and with gas we got it in. Isnt that what insurance is for? We were also told we had to pay for "Sunpass". We told him we did not need toll roads for our visit, he said we had "no choice". Im 61 years old and have been renting cars for near 40 years. I have NEVER seen anything like this mess. Do yourself a favor, NEVER use this "business". They are HORRIBLE. We took the ride back to the airport and called for an UBER. We then rented form a "real" company and has zero issue.

DO NOT PICK THIS COMPANY.

1. They're not at the airport
2. You will not get the car you paid for
3. They will rip you off for anything they can

Pay the little bit extra and go with a trusted car hire company.

They are a rip off. They quote you low price then when you get there they charge a bunch of extras. Have to have certain insurance to get a discount. Then you charged for transport to the airport even though they say it's free. Plus you are given a crappy car. Ours was loud and we drive a better vehicle at home! Also they take forever to check you in and out. Much better off renting from a place right at the airport. The few extra dollars is worth it.

I rented a car in May 2023. It is now October 2023, after 20 telephone calls, 8 texts, and multiple emails, nothing.
I am moving on to reporting this company to BBB, and consulting with a lawyer.
Beware, and do NOT do business with this unscrupulous company.

I recently reserved a car with ACO rent a car on 5/18. They indicated two pickup sites. One at DTW and the other at a car rental in Warren, MI. I thought this was odd, so I wanted to call and verify where was I suppose to pick the car up. They indicated that the car was provided by Michigan Car and Van Rental. I called them and they had no record of the reservation. I was placed on hold three different times before a very rude woman representing Michigan Car and Van rental told me she doesn't need a confirmation number just my name and date of arrival. She was very cold and callous! Finally, I told her I would contact ACO Car rental directly. I called both numbers. One ended in a busy signal. What legitimate business, in this day and age, is it that does not place you on hold until they can get to your call? The other sent me directly to a voicemail. Finally, I did not receive an email confirmation. So after all of those "RED FLAGS," I called my credit union to put a stop on the transaction, but it was to late. I been had!

Rented a car online from this company, get to there to Fort Lauderdale location and they suddenly have all these hidden fees. Turns an 18/day rental to a 53/day rental. To top it off they weren't at there location till 8:30 2.5hours after they open. Multiple families were left without vehicles due to there false advertising and horrible customer service. I believe they said well if you don't like it you can leave oh and when asked why they weren't there to open the business at 6am. She said to bad you can leave we don't care. DO NOT RENT FROM THESE PEOPLE ITS A SCAM! I wish I would of read the reviews before hand. Thankfully I was able to get a car from a reputable rental company in the airport.

When we arrived, We call to get picked up at the airport, was told 15minutes I waited over 40minutes not to mentioned we called before acquiring our luggage just to still wait 40 minutes outside for shuttle.

When we arrived it took another 30 minutes just to find my reservation. After, I was told they had no mini van. They tried to take a $1000 deposit to even rent a car and after I said there was no deposit when ordering online and requested to be taken back to airport to rent elsewhere, they dropped the deposit to $100. Which I agreed to as its been hours and I had a cranky 10 month old past her bed time. So they insisted in putting me in Nissan Rogue which I said wouldn't be big enough since we had luggage, stroller and a wheelchair thus why we requested a mini van in advance.

After, filling up the Nissan Rogue, the car was full from trunk to back, however I also ordered car seat for my 10 month old daughter which couldn't fit in back so the person at the desk insisted on us leaving with my daughter on my wife's lap in the front seat. I have video of this.

After, this point I had enough and I requested to speak to supervisor, to which I was told that he's not available right now.

After refusing to leave with my daughter on the lap, the guy says okay you just take this mini van. After 2 hours of telling me they do not have mini van. He lets us switch into a mini van.

Once in a mini van I request the baby once again. He finally brings it out. I asked him to please install it, since I am in a wheelchair and cannot do it and my wife wasn't familiar with the particular car seat. Of course he had no idea how to do it so once he insisted on my wife to hold the seat in place.

After about 2 hours, we finally decided to leave because we weren't getting anywhere with this person. The car had an empty tank so after all this I still had to get gas, once at gas station we asked a nice gentlemen to help us out and install it for us.

On the way to the hotel which was 15 minutes away my daughter starts screaming in the car for some reason. Once we got to hotel, we noticed rashes all over her neck, arms and legs. We figured it was stress hives. Fast forward next day, it goes away, we go out in the car seat again and same scenario. Once wet got back we realized it must be the car seat so we decided to wash it. Once washed my daughter was fine. Not washing baby car seats is UNACCEPTABLE!

During the day, I can finally see the kinda shape this car is. News flash this car was not clean or serviced after the previous renter. There was food all over. Sticky black liquid in cup holders, the lights barely worked unless on the high beam setting. Defrosters did not work, the windshield wipers need to be replaced. I Literally couldn't see in the morning during the rain and had to wait the rain out as defrosters didn't work and I couldn't drive with windows down.

The day after we landed in Orlando. I called the office looking to speak with supervisor. 1st time I spoke with a woman and after 15 minutes of explaining everything she says supervisor will contact me. Next day no-one contacted me, so I decided to call back, a gentleman picked up and once again after explain everything, I was told supervisor would contact me. The next day same scenario. Fast forward 3 days, I am back in jersey still waiting on this call.

It's too bad I can't leave a rating of less than 1 star. This is a horrible company! And a total ripoff! Waited over an hour for the shuttle. Arrived at the tiny office, couldn't get inside and it was raining; the crowd was employees, not renters. When I finally got inside to rent the car, I was informed that I would be required to purchase liability insurance, even though I presented proof of having my own insurance, as well as having coverage through my credit card. After a long argument, I had them take me back to the airport where I rented another car.

Like many other people I have very little good to say about this company. When we got to the area where we were to meet the shuttle to take us to the car in Orlando we were supposed to call there office, we called and called but nobody picked up, we even had another shuttle company call and they got no answer, after about an hour someone finally answered and sent the shuttle. When we picked the car up we had to pay for a sun pass incase we went through any tolls but were told that we would be credited the amount if we did not use the tolls. We did not use any tolls so when we got home we waited over a month and when the credit did not show up I was finally able to get in touch with the company and was told there would not be a credit, I think that is a pretty good scam. Be sure to read the reviews.

It came down to the Insurance thing. No where on their website do they list the insurance companies that the "accept" which is only the popular ones. They would not accept my insurance from Country Financial which is a great company. Don't use this company as it will cost you.

Rente un carro en marzo 21 me cobraron los 200 mas 600 de deposito 800 de un golpe. Y tenia tarjeta de credito me dijieron q por casetas eran 25. Aun me quieren cobrar de mi tarjeta he tenido q bloquear cobros de ellos... son desonestos y mentirosos

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I love traveling, therefore I do appreciate comfort and good customer service.
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