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Ace Wigs has a rating of 2.63 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Ace Wigs ranks 86th among Wigs sites.
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I have ordered from Ace Wigs for 10 years. In the beginning, I really wanted to do business with them because they had the wig styles I liked for the lowest price that I could find on the internet. Their customer service, including attitude (if I could ever reach them on the phone) was abysmal. I persevered and continued ordering from them, even though it sometimes took two or three months to receive a wig. However, they have gradually improved in both customer service and speed of delivery. The last couple of years, I have easily contacted them, reached the owner and received a reasonable response from him. The wigs (2 per year) have come within a couple of weeks when they're in stock. Keep in mind that they are made in China and mailed in the US from California. I ordered from Ace Wigs in May of this year. I received a prompt and polite explanation about an expected delay in delivery due to the style being out of stock. Within a month, I heard that the wig had been shipped. It arrived today, June 24, in lovely packaging. Give this company a try. Remember to allow plenty of time for delivery. That is sometimes out of the company's control. My Estetica wig is perfect! I can almost guarantee that you won't find what you're looking for anywhere else at a lower price.
Expect to get ripped off - by the manager even. The product I ordered was delivered in the wrong color. Their images are absolutely incorrect and they don't care - he blamed it on the wig maker. This manager (for the last 25 years) is very rude and clearly doesn't care about any type of customer satisfaction. I'm retired out of human resources... this type of person would have NeveR gotten in the door. He ended the call by hanging up on me because i wasn't falling for his lies. Dispicable.
Expect to get ripped off - by the manager even. The product I ordered was delivered in the wrong color. Their images are absolutely incorrect and they don't care - he blamed it on the wig maker. This manager (for the last 25 years) is very rude and clearly doesn't care about any type of customer satisfaction. I'm retired out of human resources... this type of person would have NeveR gotten in the door. He ended the call by hanging up on me because i wasn't falling for his lies. Dispicable.
Tip for consumers:
Expect to get ripped off by this company. Their products are totally mis-represented and the 'manager' doesn't care. He is very rude and is the rudest customer service person I have ever seen. He was not shy to let me know he didn't care about my problem. The conversation was long and he got more heated and was out of control by the time the conversation ended. So I'm out the money. period.
Products used:
wig
I have bought wigs that either the color or the wig I didn't like. I didn't even try them on.
I filled out the return slip and got the wig returned to me because they said the wig was messed up. Please don't buy from these scammers!
I have ordered from Ace Wigs for 10 years. In the beginning, I really wanted to do business with them because they had the wig styles I liked for the lowest price that I could find on the internet. Their customer service, including attitude (if I could ever reach them on the phone) was abysmal. I persevered and continued ordering from them, even though it sometimes took two or three months to receive a wig. However, they have gradually improved in both customer service and speed of delivery. The last couple of years, I have easily contacted them, reached the owner and received a reasonable response from him. The wigs (2 per year) have come within a couple of weeks when they're in stock. Keep in mind that they are made in China and mailed in the US from California. I ordered from Ace Wigs in May of this year. I received a prompt and polite explanation about an expected delay in delivery due to the style being out of stock. Within a month, I heard that the wig had been shipped. It arrived today, June 24, in lovely packaging. Give this company a try. Remember to allow plenty of time for delivery. That is sometimes out of the company's control. My Estetica wig is perfect! I can almost guarantee that you won't find what you're looking for anywhere else at a lower price.
Products used:
Wig
I have been ordering wigs from this company for several years and have never had a bad experience. The product I order comes within a week of my order. It's always exactly what I ordered and the best quality, the absolute best prices and the best customer service I've received anyway. I was shocked to see some of these reviews. No complaints here.
Stolen money from all customers and disapear no phone no no customer service no office or address how we can refund our money back we need some help they are collecting huge of $$
Ace Wigs here is an imprtant place every one can go there and enjoy, so right now go and start enjoying
I tried to look at the selection on this website. When I tried clicking on anything, it took me to a blank page saying "forbidden" and "you do not have permission to access this document". I don't know if this is a temporary glitches, but it doesn't make this website seem very legit and professional.
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