Abercrombie & Fitch

They do not read emails and communication properly with regards to handling customer concerns. There is mass communication and misinformation. It took me way too long, and too much or my time tracking down an order and then ultimately getting my money refunded. It was incredibly stressful, inconvenient and aggravating.

Ordered 2 items and they never shipped. I called customer service the first time and they noted they would escalate issue. The second time I called, there was no record of my first call and the items I originally wanted were sold out. The representative said there was nothing they could do. Horrible customer service. I was happy to have found a revamped Abercrombie after years of not shopping there. Once again, I will stop buying from Abercrombie.

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans.

Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

I picked up my online bought items in store. It didn't fit and the sizing online was missing for the length. I returned it. Then I bought another item at the same time. They did an exchange without asking me, to paypal. I came back to return it and they refused to refund my money. Even though they took it and put it right back on the shop floor. They said it was their policy. Technically they put it through as an 'exchange' even though it was a completely different item and didn't make that clear. Avoid this place and do not buy online.

Great quality clothes for the price. Yes, the can be too teen influenced, silly bagginess and ridiculously cropped stuff, but you can still find some really nice pieces. They also have the easiest fair return policy. Last, every time I had to deal with customer service they have been great. All & all, this is how you keep customers.

I have ordered from this company twice and both times they forgot to add an article of clothing to my shipment. The first time it happened they sent the missing item no problem. But now that it has happened again they refuse to send my missing item because I have "filed a similar claim in the past". It is not my fault they can't properly pack a box and now I am out $60 without refund because they refuse to take responsibility. Shop elsewhere

I wish Abercrombie could get their customer service figured out but I have had so many horrible experiences related to returns that I have officially reached my limit as a customer and won't be buying from this brand again.

If you do happen to make a purchase and try to return online make sure you return immediately (I received my order on March 13th and mailed back two items that didn't fit on March 15th and they tried to tell me I missed the refund window). They will do nearly everything in their power to just not give you a refund and if you don't follow up you will likely never see any kind of refund. If you DO follow up they will work pretty hard to make you take a gift card instead of following their own return policy.

It took me three different conversations with customer service and multiple emails to finally receive my refund a month late with absolutely no effort to make up for the large error they made by not issuing my refund on time. I also have multiple friends I have spoken with who have had these exact same issues related to the company not following their own refund policy.

My first veiw of the website and i see 2 grown men kissing not a good look I just dont wanna see that shopping for shorts

Their clothes are ok, but if you have any issues, you will see what I am talking about. Their customer support is RIDICULOUS. I have literally never been spoken to in such an unprofessional manner in my life. On chat and on the phone, their employees are so rude and have such attitude it's clear they don't care about their customers.

I was unable to make my return as early as I usually do because I was in quarantine because I was sick with covid. They processed my return one day past the allowed date. I shop there all the time and never returned anything late. I contacted customer service three times but they would still not credit my credit card. I was unable to leave my house to make this return and am being penalized by Abercrombie and Fitch after making them aware of my situation. I will never shop there again. They lost a many times over customer.

Abercrombie has good quality garments but it is a little pricey. I recently went in to shop for my nephew and niece and was surprised by the style and quality of their clothing. They were both thrilled with the clothes I purchased for them.

Bought a shirt from the Singapore store, flew it back home and it developed 2 small holes, albeit reparable with some thrifting. Ironed it and suddenly there was a massive non-reparable hole. Didn't even wear it once. Waste of money. Found out about all its controversy and racial discrimination lawsuit after so it's about time this store needs to shut down and gtfo anyway.

I will NEVER order from this store again. Returns/refunds take forever without being resolved properly. Their customer service rep do not know what they are doing and send you in circles. Do not buy from this store!

I took a friend in to buy jeans. We were let in the dressing room only to find that it was so nasty it looked like it had never cleaned. I was so embarrassed. My friend said The store management should be embarrassed not you.

How can a big company be so irresponsible with its delivery service? Ordered some items on 09/03/2022 and it was supposed to be delivered today as stated prior to checkout. I followed it up yesterday and I was surprised it has not been shipped to my place. The very reason why I placed it is because I thought I will be able to use it for my trip which is 3 days from now. All they can do is apologize and give discount voucher. I want my items asap so I can use it for my trip.

They have some nice stuff (albeit usually overpriced aside from jeans), but their online purchase/return process is terrible. Twice now I've submitted exchanges of in-stock items, they fail to send them out at all, then cancel it 30 days later (with no notice), and take another 2-3 weeks to get me my money back after that. When I've tried to straight up just return items the return button sometimes doesn't even show up on their website. Contacting customer service has been awful and they send empty apology emails with no helpful steps. They tried to "kindly" give me free shipping on my next order but gave no discount code, and I had free shipping by buying jeans anyways, so it was the lamest courtesy. It doesn't help that their sizing is super inconsistent too (e.g. Same jean style but different colour can fit so different). Would not recommend the stress. For a reputable brand it's really disappointing. Just shop somewhere else.

I am fond of their casual jackets for hiking. They are made very robust which is the main thing for me when I go hiking and camping. The last thing you want is your clothes to be of a poor quality.

It's very simpIe. I purchased a sweater on January 12th and returned it on January 19th. Instead of being credited the amount of the item, I was charged. I have been trying to get this issue resolved since the 21st of January. Nothing but frustrating phone calls and emails have followed. It is beyond my comprehension that this appears to be so difficult to process. I am baffled. What does it take to rectify a simple error. *******@hotmail.com.

I ordered a gift card for a birthday present on May 10. I never received it so I thought I would follow up on May 22 I was told at first the card was lost. Then I was told that the card would be arriving June 2. My suggestion don't order gift cards online with them, I never have received any confirmation number nor a email stating that the card was even shipped. Not happy with the service and customer service did not seem to know where my card was.

Order received, as always everything is top notch! Great service, 100% original without a doubt, fast delivery, careful packaging!

I have had positive experiences with their products and ordering online a few years, the customer service. I couldn't say is the worst, but not the best though.

I cannot dispute the fact that they sell quality items. However, recently I tried purchasing something with a gift card I won at work. It clearly said order confirmed and even gave me an order number and an expected delivery date. …only to find out later the gift card was declined when I tried to find out why my order wasn't delivered. They sent me a screenshot of the first 6 digits and the last 4 which doesn't help because when I call American Express they also need the serial number (which I don't have). Obviously if I never got that confirmation, I wouldn't have thrown the card out. This was clearly a glitch in their system and an error on their part but they refuse to take responsibility and is telling me I can't even get a gift card from their company since my order did not go through. I even showed them emails that it did say confirm. I called and spoke to so many individuals but no one seem to care. I don't think this company remembers that it's the customers that make the business. The funny thing is, I had just bought something a week ago and loved it so much I tried to get it twice. That will be last order with this company.

Although the shirt is light and very breathable, the quality of the material is extremely weak. I have had this shirt for 1 week and there is already a tear in the shirt.