• 27Prom

Overview

27Prom has a rating of 3.41 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 27Prom most frequently mention customer service, high quality, and many compliments. 27Prom ranks 17th among Prom Dresses sites.

  • Service
    8
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    8
25
See all photos

What reviewers want you to know

Positive highlights

  • I felt a little scared about my dresss & was very tempting about ordering it but 27 Dresses really works with you.
  • I ordered a wedding dress, I absolutely loveddd my dress.

Critical highlights

  • I tried to refund the dress but their customer service said its the "original."
  • We ordered a prom dress for my daughter and paid the extra $$$ for rush shipping.
How would you rate 27Prom?
Top Positive Review

“Thankks”

Aida R.
12/19/18

This dress looks charming on the website and when I got it I can only say its surpassed all my expectations! I went by the measurements guide and had my dress customized and it came in perfectly for me. Anyone who know about sewing, the final touches are important. Inside the dress is a covered elastic with bra hooks to secure the strapless dress. Thank you, 27dress.

Top Critical Review

“Zero stars if possible”

Licia A.
1/8/20

You are better off going to your local boutique or something. I ordered a wedding dress from these goons, The sent me a whatsapp saying they couldn't find the exact lace i ordered and literally forced me to pick between two totally different kinds of lace, totally different to what i wanted. The said if i didn't pick a new lace my dress would take long to be made. Wasn't happy at all. They sent me a picture of the final dress and its ugly and looks cheap. Miserable bride here :(

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18) prom dress (14) 27 dresses (5) return policy (5) custom measurements (4) i love (24) wedding dress (6) 24 hours (3) 2 weeks (3) phone number (6)
Thumbnail of user aidar16
1 review
13 helpful votes
December 19th, 2018

This dress looks charming on the website and when I got it I can only say its surpassed all my expectations! I went by the measurements guide and had my dress customized and it came in perfectly for me. Anyone who know about sewing, the final touches are important. Inside the dress is a covered elastic with bra hooks to secure the strapless dress. Thank you, 27dress.

Thumbnail of user leahp8
Leah P. – 27Prom Rep

Hi Aida, Thank you so much love the dress our workers made, you looks so amazing in this dress.

Thumbnail of user jelenai3
1 review
10 helpful votes
June 22nd, 2019

I bought this dress for my senior prom in the blue, and I could not have gotten a better dress. Not only is this dress beautiful but it's also so comfortable and fits very well. You will truly feel like an elegant princess with this dress. I received so many compliments, and the teachers even told me that my dress was the best dress that night! You truly get the bang out of your buck with this dress.

Thumbnail of user liciaa1
1 review
10 helpful votes
January 8th, 2020

You are better off going to your local boutique or something.
I ordered a wedding dress from these goons, The sent me a whatsapp saying they couldn't find the exact lace i ordered and literally forced me to pick between two totally different kinds of lace, totally different to what i wanted. The said if i didn't pick a new lace my dress would take long to be made. Wasn't happy at all. They sent me a picture of the final dress and its ugly and looks cheap. Miserable bride here :(

Thumbnail of user sissieb
1 review
11 helpful votes
April 4th, 2019

My daughter ordered her wedding dress when received it was the wrong dress nothing like what she had ordered we tried calling 67 times no reply emailed 98 times no reply I've did some research and found that this place has been investigated and was found to be a scam I have proof I took a screen shot of the article I DO NOT advise ANYONE to order from this place we have asked for a refund and nothing place takes your money and u get what they decide to send you

Thumbnail of user miloshr
1 review
7 helpful votes
March 25th, 2019

Alovely dress. Lightweight, airy, and comfortable. I originally ordered a
Size 4, my usual size, but returned it for a size down which fits much
Better on the shoulders and waist. The length of the main dress works
For me (I'm 5'434 ;), but I'm having the tulle overlay hemmed a couple of
Inches. I'll be wearing this for my sister's wedding come Cinco de
Mayo. Super excited!

Thumbnail of user brittanyt53
1 review
9 helpful votes
March 26th, 2019

This Website Is A Scam PLEASE Keep Far Away From This Site Red Flag #1 There Is No PayPal Or Other Payment Method Option #2 You Can Only Chat With Them Odd Hours Of The Night 2AM And They Will LIE LIE And When You Catch Them In The Lie They Wont Reply... Thankfully I Had Extra Money On The Side For My Niece Or Home Prom Would Of Been Ruined

Thumbnail of user magdalenaf2
2 reviews
1 helpful vote
March 20th, 2019

Love my new dress from 27dress online shop. Great quality and such a stylish design. Great customer service, they helped me when I have few questions. Thank you.

Thumbnail of user fabiolam16
1 review
7 helpful votes
April 20th, 2020

Do not buy! The dress that I received was made out of the cheapest material! It looked nothing like the pictures and when I tried returning it they stopped answering my emails! I'm now out of $169Worst Experience EVER!

Thumbnail of user candiam1
2 reviews
9 helpful votes
April 2nd, 2019

Below are pictures of what I ordered and what I got, this company decide they can send you anything and act like they cant notice the difference! This was supposed to be for my wedding what they sent is ridiculous now I have to go and buy a new dress! Can someone help me with a return address for this company, they do not include it in or on their packaging, and I'm assuming because they know they are frauds

Thumbnail of user shayw16
1 review
2 helpful votes
April 27th, 2019

If I could I would rate it a negative 4. Terrible customer service, they take your money then don't respond or send you your dress. I rush ordered my prom dress and it's was supposed to be here 2 months ago. My prom is in less than 2 weeks. Don't use this bull$#*! exscuse of a online store.

Thumbnail of user lynnm288
1 review
11 helpful votes
March 25th, 2019

I ordered my dress February 10 th and it's now March 25th and still no dress also, there is no contracting tgem the number is fake and the email is a scam no one will contact you back, ladies please do not trust these people too have your special event dress ready. My prom is luckily May 4th and I have time too get a new one also if you can't get a refund, like me go too your bank and tell them an place randomly took your money and they will handle it. Do not ABSOLUTELY NO TRUSTING THEM.

Thumbnail of user saraa157
1 review
4 helpful votes
September 6th, 2018

Honestly in the beginning i wasn't about to buy ib their website because of their affordable price i thought that maybe it would be a scam, but after couple weeks my dress got here, USA, on time for my sister's wedding that took place in France. I gotta say that I loved and ny family and friends loved. I had compliments from all over. I had to do a little retouch, since I don't have big breast, but besides it feet me perfectly. Thank you soo much for your services, i was a little annoying by sending you guys emails constantly to make sure i would have my dress on time, but I don't regret it lol. Will order 1 or 2 more pretty soon

Thumbnail of user leahp8
Leah P. – 27Prom Rep

Hi Sara, thank you so much love the dress our workers made for you, you looks really amazing in this dress. :)

Thumbnail of user kaylac138
1 review
9 helpful votes
April 12th, 2019

I don't have my dress it said ship date: 04/10/19 but it's two days after and still says the same thing

Thumbnail of user rachels362
1 review
2 helpful votes
March 31st, 2019

Gm, I receive my Dress yesterday and I want to let you know I'm very disappointed it is not the dress I ordered I pay for a custom size the dress is big in the waste my measurements are not
Correct the dress do not look like the picture that's on your website you're miss leading customers and I want to refund I need to know what address I need to ship this dress back to I have a wedding in a few weeks and I don't have a dress

Thumbnail of user milicas2
1 review
1 helpful vote
June 3rd, 2019

It was just a bit to big at the waist maybe like 1inch or 2 but overall it was a gorgeous gown. I did ended up cutting the mesh in the middle cause it looked to awkward but it still kept it pretty modest. If your looking for a cheap but gorgeous gown for a formal occasion and don't mind a semi puffy dress I would highly recommend this dress.

Thumbnail of user danielleg121
1 review
3 helpful votes
April 26th, 2019

My daughter's prom dress was supposed to arrive on the 4-25-19. I'm trying to reach someone and they're not responding. I paid over 350.00 for this dress

Thumbnail of user ricam3
4 reviews
8 helpful votes
April 22nd, 2019

I thought it was more of a dark green, but it's a slightly dark green. Would be beautiful on a different person, but I need a bolder look. It's a very soft, gentle dress with a soft/light fabric on the bottom. Very detailed lace. I ordered a large, and it probably would've fit a 10. I'm a 6.

Thumbnail of user katiem237
1 review
0 helpful votes
March 25th, 2019

I highly recommend this dress! I wore it for my backyard wedding and it was so perfect! It was high quality and just a stunning dress! Only thing I think you should be aware of before purchasing is that it does not come with a garment bag so you might want to purchase one separately. Elegant.

Thumbnail of user gingerk12
2 reviews
1 helpful vote
April 14th, 2019

I bought this dress for my Prom and when I first got it, it looked weird at first until I tried it on, then I loved it! It looks so gorgeous on and I love the lace, it was personally my favorite part. I am satisfied with the quality and would use this site again.

Thumbnail of user mell59
1 review
2 helpful votes
March 23rd, 2019

I ordered a dress and realized after reading all the reviews, I should've known not to. Ive tried calling and emailing this company about how I am able to cancel my order and I still have not received any response back. The phone number doesnt work and it tells you to leave a voicemail message but you cant because the mailbox is full. Wishing I read the reviews before I ordered.

Thumbnail of user tammyv25
1 review
11 helpful votes
June 4th, 2018

It is a scam! Do not buy from them! I had the worst experience with this company. We ordered a prom dress for my daughter and paid the extra $$$ for rush shipping. We did not receive the dress on the date promised. In fact, It didn't arrive until a week after prom. When it did arrived it was the wrong color, looked nothing like the picture, did not fit and was poor quality fabric. I have sent over 30 emails (as this is the only way to contact them) to this company trying to get shipping, return and refunds. It cost be more than the dress to send it back.

Thumbnail of user leahp8
Leah P. – 27Prom Rep

Hi, I am really sorry for the problem we brought you, can you pls send me your order number? So I can check with our workers and help you solve the problem

Thumbnail of user shannonc106
1 review
0 helpful votes
February 7th, 2018

I ordered my debs dress off 27dress.com, very fast shipment and I was absolutely delighted with how my dresses turned out. The girls wore really polite to deal with and help me out with my custom measurements and stuff. The dress was absolutely perfect came with every bit of detail as shown in the picture. I will defiantly be back and Ill be spreading the word about this website. Now my mam is currently ordered her wedding dress + 2 bridemaids dresses from this website. Thanks again girls.

Thumbnail of user leahp8
Leah P. – 27Prom Rep

Hi Shannon, thank you love the dress our workers made.

Thumbnail of user gils48
2 reviews
6 helpful votes
November 11th, 2019

Vejam os comentários, eles oferem dinheiro para as pessoas postarem falsas reviews positivas. O site é falso, da golpe nas pessoas.

Thumbnail of user andreap199
1 review
9 helpful votes
May 10th, 2019

The dress arrived quickly, everything its alright. But it doesnt fit properly, also I selected the same color as the picture (gold) and it came rose-gold kind. The color is pretty, but isn't as expected. Its too expensive for the quality.

Be careful if you want to order from this page, there are many people and reviews telling its fishy/scam.
In the tag it was from a brand named "Babydress" or something like that. Please take care

Thumbnail of user jasonb717
1 review
3 helpful votes
April 5th, 2019

My daughter placed an order a prom dress a month in advance, and they guaranteed delivery on time. 2 days before the prom, it still did not ship, and they said that would ship it within 24 hours. They didn't. And now customer service will not respond. I'm not holding my breath for a refund.

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10,000+ styles fashion dresses, Up to 80% OFF, Shipping Worldwide, Offer custom service!@27dress.com E-mail: contact@27dress.com m.27dress.com

Company Representative

Thumbnail of user leahp8
Leah P.

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3.4
181 reviews
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