• The Wall Street Journal

The Wall Street Journal

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Overview

The Wall Street Journal has a rating of 1.75 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Wall Street Journal most frequently mention customer service, street journal, and credit card problems. The Wall Street Journal ranks 238th among Sports News sites.

  • Service
    37
  • Value
    39
  • Shipping
    21
  • Returns
    26
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
4
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month.
How would you rate The Wall Street Journal?
Top Positive Review

“Quality content has decreased”

Alperen A.
10/6/19

I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!

Top Critical Review

“Accepted an offer for what we thought was a trial, but they increased the price”

Eric M.
12/22/23

We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.

Reviews (140)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (30)
Thumbnail of user alperena
2 reviews
2 helpful votes
October 6th, 2019

I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!

Thumbnail of user susanv231
1 review
1 helpful vote
January 4th, 2019

If the paper does not want to be seen as an out of date, out of touch, sexist newspaper run by old white men they may need to stop acting like old white men.

Thumbnail of user harryr67
2 reviews
5 helpful votes
August 11th, 2018

I am a current subscriber and have been reading the WSJ for decades, and not just from a business point of view. It is the only publication that presents current affairs in a intelligent, concise and often thought provoking manner on a consistent basis for me.

Thumbnail of user keithc49
5 reviews
6 helpful votes
May 9th, 2016

I am usually seek to know business news and wsj.com is one my choices. The website updates every news around the business area and some common knowledge for the common people as well. Obviously, it's a good site to refer for stocks and other business news.

Thumbnail of user reginaldm22
3 reviews
3 helpful votes
February 26th, 2015

I've been giving the kindle version of the WSJ a try for the last week. I'm also currently a print version subscriber, but not an WSJ Online subscriber. I agree with a previous reviewer that this is a good but not great product. Here's what's good:

- Ready for me to read every morning, and I don't have to go outside to get it.
- Includes articles from...

Thumbnail of user jons83
1 review
4 helpful votes
April 1st, 2015

I was initially put off by some of the critical reviews here, but ended up trying the Kindle edition out when I had problems with my home delivery. I'm glad I did. The Kindle edition is well worth it.

Thumbnail of user andreag38
2 reviews
0 helpful votes
January 18th, 2021

Nice interface, user-friendly and very important for information.

I reccomend.

Thumbnail of user davidl370
1 review
1 helpful vote
December 15th, 2016
Thumbnail of user alexj48
5 reviews
8 helpful votes
November 20th, 2014

Not only the news we can also updates about the market, Wall Street Journal is a good one digital news paper where you can updates about all the things.

Thumbnail of user gregb64
3 reviews
10 helpful votes
November 30th, 2015

Seriously, it's the most moderate and evenly based news that I have seen. Outside of OAN that is. Its economic reports are fantastic.

Thumbnail of user anjalic
2 reviews
2 helpful votes
Thumbnail of user mishele
10 reviews
14 helpful votes
August 10th, 2014

You can't be in business and not read the Wall Street Journal. For anyone who owns a business, I do not know how they can rationally not subscribe to the Wall Street Journal. For under $100 you get the best business coverage anywhere. Helps you to make a smarter business decision that could easy make you tens of thousands of dollars if not more.

Thumbnail of user patrickg43
3 reviews
18 helpful votes
December 11th, 2015

A bit too liberal for me but otherwise pretty good.

Thumbnail of user shellyd13
6 reviews
21 helpful votes
June 16th, 2015

Information in an instant, Well written articles.

Thumbnail of user mariac94
6 reviews
4 helpful votes
October 7th, 2015

Stumbled upon this one when researching my business matter - not too bad.

Thumbnail of user eddiel
38 reviews
169 helpful votes
September 16th, 2008

The new Wall Street Journal site design is horrible - Call me old fashion, but I do not like the new Wall Street Journal website design. I can't skim the headlines in a single column like I used to...

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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WSJ online coverage of breaking news and current headlines from the US and around the world. Top stories, photos, videos, detailed analysis and in-depth reporting.

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