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I couldn't find my part anywhere until I finally found WRhardware. The pictures had detailed measurements and the Narrow you search feature helped me locate my part that i needed. I ordered and got it the next day! Wonderful.
Placed an order expecting to get updates on shipping and delivery dates, as I do from other companies I deal with online. Received nothing after the original acknowledgment that the order was received and being "processed." My online account said, bafflingly, only that the order was "Increasing." They don't answer phone calls or email, so eventually I asked via the contact form whether I could expect my order eventually or needed to request a refund. Next day, I got a terse "Refund receipt." No explanation, no other communication of any kind. (At least I got my money back, so maybe I should up this rating to two stars. But as someone who worked customer service myself for many years, I found their complete stonewalling of customer inquiries appalling. And judging from reading their recent reviews on other sites, I'm far from the only one.)
Placed an order expecting to get updates on shipping and delivery dates, as I do from other companies I deal with online. Received nothing after the original acknowledgment that the order was received and being "processed." My online account said, bafflingly, only that the order was "Increasing." They don't answer phone calls or email, so eventually I asked via the contact form whether I could expect my order eventually or needed to request a refund. Next day, I got a terse "Refund receipt." No explanation, no other communication of any kind.
(At least I got my money back, so maybe I should up this rating to two stars. But as someone who worked customer service myself for many years, I found their complete stonewalling of customer inquiries appalling. And judging from reading their recent reviews on other sites, I'm far from the only one.)
If I could give negative star, I would. This is by far the worse company I have ever dealt with and I'm sure they will use this pandemic as an excuse. I was searching for toilet paper online and this company stated in their website that they have it in stock. I placed and order right away hoping to get them soon considering they stated "in stock". I ordered on 19 March 2020 and I still have not received it until now, 11 Apr 2020. I have inquired through email since they are not answering phone calls because of COVID-19, and I have not received any response. I sent a total of 5 email inquiries and there is nothing. They were quick to charge my card but that's about it. My order number is Order #*******. AVOID THIS COMPANY AT ALL COSTS! I'm surprised this company still in business with this type of customer service. I would understand if they would at least inform me that there is a delay because of the high demand but they can't even do that. At this point, I'm taking the $60 I paid for as a lost and let karma deal with it! This is ridiculous and there is no excuse for such act!
I did not wish to return my merchandise I wanted to exchange a window crank I bought right handed and needed left handed cranks THEY DO NOT TAKE ANTHING UNDER $100 poor customer service to say the least
I couldn't find my part anywhere until I finally found WRhardware. The pictures had detailed measurements and the Narrow you search feature helped me locate my part that i needed. I ordered and got it the next day! Wonderful.
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A large inventory of economically priced commercial door hardware, replacement hardware for commercial and residential windows, closet door parts, patio door parts, kick plates, toilet partitions, public restrooms and more.
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