From the business
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
Wren Kitchens Reviews Summary
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
This summary is generated by AI, based on text from customer reviews
Excellent experience...we went into the uddingston depot & Sean was excellent and very knowledgeable. He helped us design our full kitchen and help pick out various appliances
Kitchen was delivered as planned with no issues
Fully satisfied and would highly recommend
From the very start I felt at ease with my kitchen planner (Steve) He listened to my suggestions and even shared ideas he had. He was very helpful and after I stated I wouldn't want too different colors of cupboard Steve was very professional and did a design with two colours of door which I instantly loved and chose. I never ever dreamed I would have a quartz worktop in this house as I knew how expensive it could be but the price was really good and even came with the boiling tap. It is so good not having to boil a kettle. XXXX
Thank you so much for sharing your positive experience with us, Alison!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We were on a tight budget, and very nervous about making the decision to upgrade our 40 year old kitchen! Although we visited other show rooms, Wren made us feel so relaxed, listened to, and they completely understood the assignment!
They worked with us every step of the way, delivering great quality kitchen units (which we installed with external builders).
We absolutely love our kitchen now, such a pleasure to spend time in it! Quality and service all were great, we fit into our budget perfectly and even upgraded a few things we didn't think we would get.
Thank you so much for sharing your fantastic experience with us, Tamara!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I was very skeptics after hearing stories about Wren. However I went into the store. We were served by a lovely assistant who did her absolute best to help us. She knew exactly what was in my mind and put it on computer. It is a home office effect we went with. Top if the range on camel I adore everything. The date was set for delivery the product came well packaged and my own joiner fitted it all I am completely in love with it and wish to thank Iza from the Aberdeen branch for all her professional help. She made our experience perfect. Well worth every penny.i will recommend to everyone x thank you.
Thank you so much for leaving a glowing review, Ruth!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority and your recommendation means a lot to us.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
We wanted a new Kitchen. Decided Wren looked the best quality. Lots of choice. From design to delivery everything went smoothly. I've been amazed at the after sales service. Any issues are addressed straight away no quibble which is incredible. Was so good we ordered bedroom furniture to
Thank you so much for leaving a 5 star review, Lorraine!
It’s great to know that you’re pleased with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Excellent customer service issue and problem resolved
Thank you so much for leaving a glowing review, Kelvin!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Overall a very good experience from the deign through to the fit, only down side though is months later, still waiting for our refer a friend bonus to come through. Head office have washed their hands of it saying it's the store to sort, store keep chasing with no joy
From the outset we were very impressed by Wren. James was wonderful when helping us select the right kitchen and came on more than one occasion to ensure the measurements were correct. Delivery was seamless and the finished kitchen looks fantastic!
Thank you so much for sharing your fantastic experience with us, Sarah!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren gave amazing service from start to finish and beyond. Even when there was a small problem after everything had been delivered they were available to support and more than happy to be of assistance
Thank you so much for leaving a 5 star review, Helen!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
It is difficult for me to understand how you continue to push a false narrative, when there is documented proof of the failures of Wren. You continue to change the story so it appears that Wren has no accountability. You should go back and read some of the reviews about the poor service of your organization.
It is also unfathonable that there is no escalation process and a customer service manager is the end of the road. It is also disappointing that Mr. Pullan cowards away from addressing any of this.
Let me be candid, you are the most rigid non-customer centric egotistical company rep that I have ever dealt with. You may think your responses are well thought out and not disparaging, insulting and patronizing, you are wrong.
Rest assured that you have accomplished your goal of providing inferior customer service and leaving another customer searching for a resolution.
As I said before you have a great product, however your inferior customer service overshadows all of that.
As you purposely do not provide your direct email and hide behind a generic support email, I will take the opportunity to let those that read this that Wren is not a place that you should take pride in as your employer. You all are better than what De'Shon and Mark Pullan have demonstrated.
Sincerely,
Another dissatisfied custom
Wren Kitchens' customer service is absolutely terrible. I had to create an account just to let people know, their product may or may not be of an acceptable standard, but in terms of service to the customer? I had to vote 1 start which is too much. Please avoid this company.
Impressive,price and the quality of service. Love it.Wren kitchens never let me down 🥰
Thank you so much for leaving a glowing review, Helga!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
It's really easy to make an appointment with a designer at wren. Long opening hours also very convenient around my work rota. You get a 3D image 360 rotation. I can email my designer if I have changes and get sent a visual image of changes. Easy to get furniture delivered, very strong well made unitscand doors, was really impressed. Interest free credit is a bonus and helped me complete my bedroom project. Love my new bedroom.
Thank you so much for leaving a glowing review, Angeli!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new bedroom!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I started my Wren journey by filling out an enquiry form. I was contacted by a designer, who came round to measure up followed by a visit to showroom to plan my bedroom. It's all very easy to book appointments or email changes and have a visual image of your plan. Delivery is also at your convenience and notification nearer the time about your delivery. Time slot given and you can track your delivery, you will also get a phone call when the team are 10mins away. Any issues with damages etc, again easy to contact wren, they work with you all the way. Interest free credit is a huge bonus and makes renovating achievable. I have had a kitchen from Wren and a bedroom, delighted with both and quality of materials very impressive. Thank you Wren!
Excellent and professional service from start to the end of the process. Particularly the kitchen designer Ashleigh was very helpful.
Thank you so much for leaving a glowing review, Karl!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time.
We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule.
The quality of the units is very good.
To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
Thank you so much for sharing your fantastic experience with us, Derren!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren provided an amazing seamless service from start to finish also providing high quality products!
The design team factor in many ideas that you would never think off.
Thank you so much for leaving a glowing review, James!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
My local Wren store at Stockton on Tees understood my requirements, advised and designed as per my request. Numerous changes to the design, types and colours etc was made during the weeks thereafter
Before finally committing to the design, arranged my preferred in house installation team, dates and took advantage of the interest free finance options. Installation went to plan without on hitches including the Quartz Worktops. Would recommend Wren Kitchen as a preferred supplier
Thank you so much for sharing your positive experience with us, Simon!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your high recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Delivered on time. Only one fault which we sorted via the app. Pleased with the appliances too.
Thank you so much for leaving a 5 star review, Aileen!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Fitted by a joiner who has done many kitchens from other merchants he thought Wrens was excellent quality.
Had a couple of issues with our kitchen but a couple of phone calls and these matters were resolved immediately without argument. Excellent aftersales service.
Thank you so much for leaving a 5 star review, Elizabeth!
We're glad to hear that any issues with your kitchen were quickly resolved with just a couple of phone calls.
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Start to finish, Wren were amazing! Extremely happy with the kitchen quality, and super satisfied with the customer service experience, especially thankful to Nathan from the Derby branch! Couldn't ask for anything else!
Thank you so much for sharing your fantastic experience with us, Gabriela!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren went above and beyond to meet our expectations, from the first casual roam in the showroom months before we started working on the design to the customer service after installation! Couldn't be happier with the quality of the service and the kitchen! Specifically thankful to Nathan from the Derby branch who welcomed us months before we started the project and remembered our plans once we began our journey - he truly went the extra mile to get our dream kitchen done.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for leaving a 5 star review, Allison!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your high recommendation means a lot to us.
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna