• WowAfrican

WowAfrican

Overview

WowAfrican has a rating of 2 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WowAfrican most frequently mention customer service, full lace, and virgin hair problems. WowAfrican ranks 312th among Hair Extensions sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    11
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
15
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I saw the YouTube video and the hair looked gorgeous.
  • More like wow another China wig store that think Black people are stupid so they exploit us.
How would you rate WowAfrican?
Top Positive Review

“Update review: Good quality hair”

GRISELIS M.
12/21/19

As a first time buyer I'm satisfied with the wig. Maybe too much hair density for my head size. But overall good. I'm buying another one soon. Good customer service.

Top Critical Review

“They won't add my review to their site”

Anne W.
11/2/23

I originally submitted a review to their site, but they haven't approved/posted it and it's been weeks. Beware that they pick and choose which reviews to show. I ordered a reddish-brown body wave HD wig. The cap construction, lace, and sizing were good. I'd say about 70-80% of the knots were successfully bleached. However, the hair quality is not good enough to justify the price. It is dry, making it prone to frizz and tangling. It also sheds more than any other wig I've had, especially around the edges. Every time I wash it, chunks of hair fall out. I hoped this wig would last a long time, but I feel that its longevity will be short. Overall, I do not recommend this company.

Reviews (66)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair (43) wig (41) customer service (7) 6 months (3)
Thumbnail of user griselism
1 review
7 helpful votes
December 21st, 2019

As a first time buyer I'm satisfied with the wig. Maybe too much hair density for my head size. But overall good. I'm buying another one soon. Good customer service.

Thumbnail of user lizc158
1 review
0 helpful votes
April 25th, 2020

I have ordered 3 wigs from WowAfrican. In 2017, 2018 and 2019 respectively. The quality of the hair in all 3 wigs was superb. The first 2 wigs were ordered from the overseas store and fit perfectly.
The third wig in 2019 was ordered from the U.S. store in California. The cap on the US wig was too small, although I kept it anyway. I did not order a specific size from the overseas store.
Are the wigs in the US store a different quality/

Thumbnail of user leelah
1 review
11 helpful votes
July 30th, 2020

I have bought two wigs from this company, a year apart. The first one I still wear daily, but I have been wearing it in less than optimal conditions in India for 9 of those months., and have been unable to properly care for it. It has been tangling a lot, especially in the past couple of months, but I believe that may be my fault. It needs a deep conditioning. Having said that, their hair is so soft and silky. I liked it so well that I bought another one this year, which I have not yet worn. But the hair is soft and smells amazing.

Thumbnail of user shavonneg
1 review
10 helpful votes
April 21st, 2017

I ordered a lace front wig and I was skeptical due to all the bad reviews I had read, but the wig got to me in three days and it is absolutely beautiful! Very full and natural looking the hair is gorgeous. I'm very pleased with it! I was able to get 20% due to a sale for easter and the shipping was free i will definitely be ordereding more from this company!

Thumbnail of user wargeek
7 reviews
19 helpful votes
August 31st, 2018

Goodness me these products rock. I ordered my products and just came in as described, best texture and quality at affordable prices and just like socoosohairwig.com, this platform rocks

Thumbnail of user zinahh
1 review
15 helpful votes
September 2nd, 2017

Its when things go wrong that you can judge the serious of a website.

I have ordered for the first time end of July and I will order again for sure. I bought two wigs that were in sale on the 22nd of July and the wigs were delivered on the 26th by Fedex (I live in france). I was scared to have to pay costums taxes but as they wrote the content as a 20$ item so I had no extra cost upon delivery which I was pleased about. The wigs are both very good quality and looks real but unfortunately one of them was not the one I have ordered.

I emailed the custumer service and in less than a half day I had a reply from a certain Oliver (so quick). He apologized, asked me to send me pictures of the wig and made a little investigation on their side to understand what happend. It appeared that they sent the right wig (references) but when they upload the picture of the wig on the website, they put the wrong picture by mistake (s*** happens). He proposed me to keep the wig with a discount of 20% on my next order or to send back the wig with a full refund which I chosed. As soon as they received the wig Oliver emailed telling me that they received the wig the same morning and informed me that the refund will be arranged the same day. He emailed me again couple of hours before later telling me that the payment was done and at the same time I received an email from paypal to inform me that Wowafrican had refunded me. All the way though I spoke to only one person, Oliver and he was absolutely understanding, helpful, nice and efficient.

I'm surprise to see the others comments because my experience with them was the completely the opposite and I can only recommend it. Really happy with the wig I kept and with the outcome of the situation.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WowAfrican.com is Professional Hair Beauty online store.
WowAfrican.com specialize in virgin hair, especially brazilian virgin hair, peruvian virgin hair and Indian Virgin hair (including virgin human hair weave, clips in hair extensions, Lace closure and lace wigs, ect.)
Why choose us?
-Over 15 years experienced manufacturer (OME FACTORY) & Competitive Price & Great Service
-100% real human hair, No shedding & No tangles & No Synthetic or Animal hair mixed.
-Free shipping worldwide for over 89$ orders (DHL, FEDEX, UPS)
-Custom order accepted for All the hair extensions & Lace wigs.

Business History

Brands OEM for 15 Years, millions of customers all over the world

Company Representative

Thumbnail of user seanw28
sean w.
Typically does not respond to reviews

How do I know I can trust these reviews about WowAfrican?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about WowAfrican?