WowAfrican

I wish I could give this company 0 stars. They sent me TRASH HAIR. Used it once and the hair in the front came out in CLUMPS. 354 USD gone down the drain. That's what I get for believing the sponsored reviews. I tried to get a refund through paypal and they asked me to send back the wig (I have to pay for shipping) in the same condition as it was when I received it. OBVIOUSLY IT'S NOT IN THE SAME CONDITION AS THE HAIR SHEDS LIKE CRAZY AND CAME OUT IN CLUMPS WHEN BRUSHING THROUGH IT. I'm so sick of these wig companies scamming people. I refuse to buy another wig. I'll just rock braids and my own natural hair from now on. I'll never make that mistake again. PLEASE, PLEASE DO NOT, I REPEAT, DO NO SPEND YOUR HARD EARNED MONEY ON THIS COMPANY'S "HUMAN HAIR." They are scammers and liars and they know full well that they're not selling 100% human hair as advertised. Wowafrican, I know y'all are gonna ask me for the transaction number so here it is: **************947.

I'm going to tell my cousin who has over 300k followers on IG to post about this experience. People need to know that your company is an absolute scam. I'll do my best to make sure that everyone I know avoids your company like the plague.

THEY ALSO DELETED OR UNCLAIMED THEIR PREVIOUS TRUSTPILOT PAGE BECAUSE OF ALL OF THE NEGATIVE REVIEWS. TRASH COMPANY. AVOID!

I ordered a wig with bleached knots and received one with half orange and half unbleached knots. Customer service was rude and unhelpful and I ended up paying a fee to return it. They also do not post negative reviews on their site.

Do not order from them. EXPENSIVE but poor quality. My wig is matted/sheds so bad! They don't care!

I received my wig very quickly as usual and the quality of the hair was decent but as soon as I tried to fit the wig on my hairline, the lace on the left side ripped down the side! I immediately contacted customer service and while they were kind at first, it soon because clear that I wasn't going to get any kind of replacement or refund. I even sent pictures and a video as requested. I was told to try and cut the lace to make the sides more even. But when I did that, it took off more lace than I wanted and the wig was even more useless! I went back and forth emailing with them and was only told to try and fix the problem myself. I was told to "send a picture after you repair it" so they could potentially "ask the production company for a solution". The problem is the production! I would be happy with a replacement wig but I couldn't even get that. I basically paid for a wig I can't use and customer service was a joke. I've had good experiences with this company in the past but this experience has soured me on them for good.

I ordered my wig in the beginning of April (it has now been a month and a half.) When I was ordering the wig it did say 30 days for customizing but at this point it's just been way too long. I emailed them and they said it would be ready on June 6. Thats nearly two complete months to make a wig? Really? That doesn't even include shipping times. I wanted to wear the wig for a family event and its not going to be ready in time because this company is so slow

I prefer silky straight hair and I purchased there reasonably priced Indian hair and it tangles and sheds terribly. I bought there premium Brazilian silky straight hair and while it's much better quality, for the high price, the amount of hair on the weft is despicable (what I mean is if you normally need 4 packs for a full sew in, you'll need at least 6 packs of their premium hair... it gets expensive). I used to purchase from them all the time in 2016/2017 but there prices have skyrocketed while there products are worse than before.

I ordered a full lace curly wig, it did come on time, but the carrier put it on top of my back porch table (and I live in a townhouse where there all evil people) so someone stole my hair. I called the delivery service, and they confirmed delivery, and when I spoke with Wow African they basically just didn't care. I asked for a replacement, I didn't even want the money back, but they wouldn't refund or send a replacement. I wasted $287 and some change with this rip off company, and will never order from them again.

Ordered and paid for the 150% Density 360 Lace Wig Natural Wave Brazilian Virgin Hair TLW23 total price was $346.00. After waiting for about a month without receiving my purchase, I wrote to the service desk inquiring about the purchase. I did receive responses from supposedly representative but with the responses I became more furious because their replies did not make a lot of sense. They told me that they needed to call me to verify the purchase since it was a big order. This was my first red flag! Then I sent them another email and I received an reply stating that she is on vacation on a beach until a certain date and then she would reply. This was a red flag! Needless to say the replies that were sent back to me were totally unprofessional with misspelled word and very bad grammar. Needless to say, I never received my order

WowTerribleCompany is what it should be called. Ordered from this company 2 months ago and no hair; like I never witnessed or heard of something like that in my life. First time ordering & last time. Terrible customer service! Just uh! Lost interest in receiving the hair and wanted a refund. So filed dispute on PayPal. The end

I'm so disappointed in this place! I waited a long time for customer service and it seemed like only 3 people work in this office. After I waited a long time, it seemed like the lady didn't want to help me! I believe her name is Bee and another girl with short hair! When I got into the office room, they had dirty and dusty wigs on display. The two told me that It's by appointment only and that I could only try on three wigs. They made me feel uncomfortable and limited! After I tried on two wigs that I picked I told them that I wanted a natural look and my natural hair texture is wavy. They gave me an Afro and told me it looks more natural but it's not good hair. How insulting! I'm never going back!

I want to return the wig because the front hair of the wig is too fine. They say i dye it and i didn't after sending the pictures requested by them. And i ask for the return address they give me a China address which cost a lot to send the wig back to them. And i know in my head i purchase from USA not China.
When i'm going to return it, while i'm in the post office, i'll make a video of the wig because i don't trust them be careful with this compagny

Wow African right. More like wow another China wig store that think Black people are stupid so they exploit us. Then they have these girls online that receive different wigs you'll ever get! They give these cool reviews based on what they sent them. Is there such a thing as 0 stars?

I ordered 360 FRONTAL WIG 180% DENSITY CURLY BRAZILIAN VIRGIN HAIR [TLW06] and from the jump the ends of the hair lost its curls. The straight hair might be nice from this company, but to pay $273 for a curly hair wig and the curls started to get loose and straggly from the day 1. Also, I ordered 18inch hair and the bag said 16 inches. It took way too long to arrive, especially knowing that the entire wig wasn't hand made. Come on man! I will NEVER order hair from this company again.

I've worn extensions using a silk based closure for over 10 years. Because of Covid, my regular hair suppliers were closed and not shipping so I was desperately seeking a new hair provider. After some research, I found WOW Africa and decided to give them a shot. I ordered a silk based closure with 2 bundles. I received an all lace closure, and 2 bundles that were not the type of hair I ordered. On top of that, the hair smelled so bad, I literally gagged when handling it. I contacted "customer support" and explained the problems and asked for instructions to return it. I was immediately notified that I'd be charged a bs restocking fee (which I believe is how they really make their money). The rep informed me that I had indeed received a silk based closure, even after I sent pictures that clearly show the closure was all lace. I was advised to wash it which I refused to do knowing that there was no way they'd accept the return if I washed it. SEVERAL back and forth messages later, I finally got the return information I requested. I followed the instructions and mailed it back. ALL OF IT! A few days later, I receive a message informing me that I wouldn't receive a refund because I didn't return the closure. At the time, they were not aware of the fact that I was within driving distance of the return address. I politely volunteered to drive to the address and handle the problem face to face. Soon after, I was informed that the missing item was found and that my refund was being processed. These people are shady and should not be trusted. The quality of hair was a joke. BEWARE!

Ive bn waiting on my order since 5/19/19. I try tracking it online, that $#*! isn't helpful at all, always says pending or something. Try calling the 1800 number given no one ever answers and it just hangs up after so many rings. I will definitely spread the word about how fraud y'all are!

I purchase the following unit after watching LovelyBryana on Youtube-360 FRONTAL WIG 180% DENSITY NATURAL WAVE BRAZILIAN VIRGIN HAIR [TLW03]

The wig shed, smelled, the hair on the frontal was not the same hair in back. The unit was disgusting. I am starting a new instagram to expose companies like this that send hair to gurus with the intentions of gaining purchasers just to rip us off. Check me out on Instagram virginhair_hitormiss to send and see REAL hair reviews!

I bought a full lace wig two weeks ago (120% density, indian remy hair, in theory.). I had to bleach the knots and al the beginning I was quite happy, bus the hair was sooo thin. I washed the wig carefully... the result?! RASTA! ABSOLUTELY BAD QUALITY! Such a bad company! Don't throw away your money! So disappointed

I purchased a lace wig from this wow africa company and the hair was not as pictured on their website site. I Immediately returned the product, the representative Davina, requested not to add tracking on the return product. It's has now been over two months and they claim they never recieved my return package. Just a bunch of scammers that think Americans are stupid. When I send follow up emails pertaining to the return and my refund they claim to allow the package more time. Please people do not order from Wow africa!

I needed a wig for my birthday and decided to buy a wig from Wow African after watching their reviews on YouTube. What upset me is some of these YouTube gurus get better wigs than they send to the actual paying customers.

The Wow African wigs are good quality up until you wash them. I think they put something in them to make them appear silky and soft. After washing my wig it started to show its ugliness! Lesson learnt I started buying wigs from different companies and washing them too and realised a lot of these chinese vendors are putting something in the hair to make them appear silky. I ended up trying that moramode UK and first thing I did was wash the wig and it was still soft and shiny but thought let me wait 3 weeks so it can show itself but no it held up very well. I am happy with her wigs and at least I know if I buy one it will last. As I've had this one for 6 months.

I didn't read the reviews before ordering. Kicking myself in the butt. I have been waiting for about 3 wks now. That's when I decided to check reviews to see if anyone else had waited so long. Now that I know it's coming from China I understand the looking delay. However, it seems the lengthy delivery time will be there least of my worries.

Bought 3 pieces of curly hair with a closure. It is supposed to be a closure of 16inch, 1 bundle of 18 and two of 20 but they all have different lenght all together but in a misleading package showing the right length. Their customer service is very poor with no attention to details. The hair is very expensive yet very poor quality. I cannot stress enough. Do not order from them. I would give a negative star if I could.

OMG! I have never been so disappointed with a lying company. Wowafrican sucks big time and they do not stand by their product. This hair was awful. I bought 4 bundles for myou daughter and me. Her Christmas gift and not even a month later it was a matted tangled mess! I paid GOOD money for this hair! Buy at your own risk! Unless you just have money to throw away!

Still awaiting TWO custom wigs that I ordered at the beginning of September! Several emails back and forth, then I stupidly ordered another, in their sale - which they said they had in stock (needed a wig desperately!). They are now saying I cannot have it as I have had to open a claim through Paypal for the other wigs!
They are trying to blackmail me by saying unless I close the claim theyll be keeping my money!
PLEASE DO NOT BUY FROM THESE PEOPKE! Nothing but fraudsters!