Its when things go wrong that you can judge the serious of a website.

I have ordered for the first time end of July and I will order again for sure. I bought two wigs that were in sale on the 22nd of July and the wigs were delivered on the 26th by Fedex (I live in france). I was scared to have to pay costums taxes but as they wrote the content as a 20$ item so I had no extra cost upon delivery which I was pleased about. The wigs are both very good quality and looks real but unfortunately one of them was not the one I have ordered.

I emailed the custumer service and in less than a half day I had a reply from a certain Oliver (so quick). He apologized, asked me to send me pictures of the wig and made a little investigation on their side to understand what happend. It appeared that they sent the right wig (references) but when they upload the picture of the wig on the website, they put the wrong picture by mistake (s*** happens). He proposed me to keep the wig with a discount of 20% on my next order or to send back the wig with a full refund which I chosed. As soon as they received the wig Oliver emailed telling me that they received the wig the same morning and informed me that the refund will be arranged the same day. He emailed me again couple of hours before later telling me that the payment was done and at the same time I received an email from paypal to inform me that Wowafrican had refunded me. All the way though I spoke to only one person, Oliver and he was absolutely understanding, helpful, nice and efficient.

I'm surprise to see the others comments because my experience with them was the completely the opposite and I can only recommend it. Really happy with the wig I kept and with the outcome of the situation.

I placed two orders to take advantage of the easter 2017 sale using the hair suggestion of a you tube advice video by "the lovely bryana". I bought the NATURAL COLOR ITALIAN YAKI BRAZILIAN VIRGIN HAIR GLUELESS FULL LACE WIGS[GFL19] and the NATURAL COLOR DEEP WAVE BRAZILIAN VIRGIN HAIR FULL LACE WIGS[FLW15]. The first problem started with the Italian yaki wig- it had ear tabs that were completely visible and couldnt be hidden even if I wore the hair down. I took several pictures and notified "amanda" who replied tjat she didnt see a problem. I then took more pictures at her request and sent them showing the wig on my head with the visible ear tabs. She s claimed to not see a problem. I notified my bank and filed a transaction dispute based on the wig cap defect. My bank actually temporarily refunded my money. "Amanda" emailed, now willing to admit the problem but she is refusing to replace the wig. They wanted to repair it by adding more hair along the hair line. All I could think of was those old school martial arts movies with fighters who had the super thick hair lines on their wigs. But even worse, they decided they were going to hold my second wig for delivery until I agreed to send it back for them to "fix". The email from "Amanda" actually stated that they are holding the second order because I filed the case.The only good thing is that I have that in writing. They dont understand consumer rights at all. I talked to my bank again and they have asked me to submit another transaction dispute for the second wig they are witholding because they were paid and are refusing to deliver it. Besides having no communication skills, they are difficult to work with if there's an issue. Do not order from them if you dont want order drama. What ever happened to just plain ordering what you want and getting a usable product?

I loveeeeee loveeeeee loveeeee my hair! 20" and 22" Brazilian yaki straight!

I purchased: Natural Color Body Wave Brazilian Virgin Hair Silk Top Lace Wigs[STW03]
(Pictures will not copy over-But have on request)

Nichole Harriott

May 27

ToWowAfrican. Com
*******@wowafrican.com
*******@wowafrican.com
*******@gmail.com
*******@wowafrican.com
*******@wowafrican.com
CCNichole Harriott
Nickeda Mabry

To: Qingdao Wowafrican Electronic Commerce Co., LTD

Welcome to WOWAfrican.com!

Our Company

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Inline image

From: Nichole Harriott <*******@att.net>
To: WowAfrican. Com <*******@wowafrican.com>; "*******@wowafrican.com" <*******@wowafrican.com>
Cc: Nichole Harriott <*******@dvnport.com>; Nickeda Mabry <*******@gmail.com>
Sent: Wednesday, May 27,2015 11:51 AM
Subject: Re: WOWAfrican.com: Shipment # ************** for Order # **************

Pleaser note-What I ordered:

Unit: Natural Color Body Wave Brazilian Virgin Hair Silk Top Lace Wigs [STW03]

Length: 20 inches

Color: # 4

Cap size: Small-Medium in Color medium Brown

Cap construction: Cap 4 Silk Top Glue less Full Lace Wig

Silk Top Brazilian Full Lace Virgin Hair Wig.

I received a package at my office-I did signature required-So delivery is not lost.

At home: I opened the box-the plastic bag (I thought to myself-It smells like plastic!). I removed the hairnet and the paper stuffing. I ordered Color 4-But that was not the Color 4 shade that I am use to wearing. It has 2 inches hair around perimeter (considered baby hairs), but that was 2 inches of cut hairs. I tried it on and the cap was too big. Cap construction is stretchy, it had three comb clips and two hook clips. I has a sticking feeling on my neck and shoulder areas. Id ran my fingers through the unit, but that did not work and I used my wide tooth comb.

I took the package to my hairdresser; to wash, deep conditioned, and cut the lace around the perimeter. The unit was air dried for hours; but no wavy curls returned. It looked like a large furry ball and already the nape was nappy and bunching. (Everyone was laughing; my hairdresser said this is NOT Virgin hair, its a blended hair wig. The unit has a lot of 2 fly-a-ways hairs all over the construction of the wig. She eventually had to blow dry the hair and curled it. She said Nichole, this is NOT VIRGIN hair, you know what blended hair is like. You have been defrauded girl out of your money of$389.00. She is a great hairdresser with a large Client list; no matter what she did, blended hair is blended hair. It did not take long for the hair to be kinky, and bunching at my nape area with a scratchy feeling. I paid her fee with my discount of $105.00. ($389.00-Unit and $105.00-Salon fee-There will always be additional investment to any units).

I got home four and a half (5.5) hours later (like a part-time job and Im not being paid), and the hair looked like a giant crab was on my head. It had legs stretching out, while in-between was nappy and bunched up. Am I upset-Livid is more like it-I only spent 1 hour out after my hair was done at the salon.

I bought a silk top full lace Brazilian Wavy Virgin Hair for $389.00-Instead you sent me a blended hair wig of some sort. I asked for your Customer Service telephone number for questions several times, but was ignored.

This is not acceptable. As a Company - WowAfrican.com in China doing business in the USA-This is not proper business procedures. Your Company-Wowafrican need to fulfill your obligation and send me the silk top full lace Brazilian Wavy Virgin Hair for $389.00 that I paid for. Or send me a silk top full lace Brazilian Straight Virgin Hair in the Natural color-I will color, cut and style the unit to my satisfaction.

Nichole Y. Harriott

*******230

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. Dr. Martin Luther King, Jr.

Ive learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou