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Worthy has a rating of 4.64 stars from 404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 5th among Diamond sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
No critical highlights yet
Life can get rough… at some point you have too take out the old by making room for the new 😍… such a delight & great company to work with keeping transactions smooth & efficient! Worthy associates walk you through step by step keeping it simple & easy… really enjoyed and loved working with everyone and when I felt uneasy they were right there by your side assisting as needed! Truly a grand experience built with trust 🙏🏼
They lost two of my rings in transit and refuse to provide any documentation or to give me the fair value for my rings. It's been almost six months of an absolute dumpster fire. They won't respond unless you hound them, and they talk down to you when you try and get any information from them. They're supposed to have insurance for jewelry when you send it in to them through FedEx and then separate insurance to protect your jewelry through the whole process, but the way they're reacting it making it sound like they have no insurance at all. It feels a lot like they only have one or two employees and that there's no actual professional working with or for them. I never saw a gemologist report from the ring I first sold with them, even though it was supposed to be provided. And now magically my information from the one ring I sold with them last summer and the information on both of their rings has been "accidentally" deleted from their website.
Life can get rough… at some point you have too take out the old by making room for the new 😍… such a delight & great company to work with keeping transactions smooth & efficient! Worthy associates walk you through step by step keeping it simple & easy… really enjoyed and loved working with everyone and when I felt uneasy they were right there by your side assisting as needed! Truly a grand experience built with trust 🙏🏼
Tip for consumers:
What a great experience and they walk thru every way…
Products used:
Sell jewelry engagement ring
Worthy was incredibly helpful with my 2 carat oval. Vera actively communicated with me and the team constantly updated me throughout the process to give real time feedback. I got tremendous value, significantly better than other of the other alternatives I pursued. I wouldn't hesitate to recommend Worthy to anyone interested in their services.
Products used:
Diamond and ring
Hey Jason!
Thank you immensely for sharing your experience with us! We're thrilled to hear that you found our service incredibly helpful and that Vera and the team provided you with constant communication and real-time feedback throughout the process.
Delivering transparency and ensuring our customers feel informed every step of the way is paramount to us, so it's fantastic to know that we could exceed your expectations in this regard. And we're absolutely delighted that you found tremendous value with us, especially compared to other alternatives you explored.
Your recommendation means the world to us, and we couldn't be happier to have earned your trust and satisfaction. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing Worthy!
The Worthy Team
Great customer service and I got a fair price for my Rolex. Worthy kept me apprised during the whole process and money deposited into my account. Would highly recommend.
Hey Nancy,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
They lost two of my rings in transit and refuse to provide any documentation or to give me the fair value for my rings. It's been almost six months of an absolute dumpster fire. They won't respond unless you hound them, and they talk down to you when you try and get any information from them. They're supposed to have insurance for jewelry when you send it in to them through FedEx and then separate insurance to protect your jewelry through the whole process, but the way they're reacting it making it sound like they have no insurance at all. It feels a lot like they only have one or two employees and that there's no actual professional working with or for them. I never saw a gemologist report from the ring I first sold with them, even though it was supposed to be provided. And now magically my information from the one ring I sold with them last summer and the information on both of their rings has been "accidentally" deleted from their website.
Tip for consumers:
Absolutely do not use under ANY circumstances!
Hello Fay,
We acknowledge and understand the seriousness of the concerns you have raised. To confirm, a member of our team has been in direct contact with you since the concerns with your jewelry's shipment were first observed. As a reminder, you can still view the FedEx tracking ending in -0711 on fedex.com to confirm that FedEx initially received your package. Unfortunately in light of there being no additional movement on the tracking, FedEx ultimately concluded your package as a loss after they were unable to locate it.
Although it is extremely rare for a package to go missing while being shipped by FedEx, we have insurance coverage in place for this very reason. Our insurance policy provides coverage reflective of the services we offer. As pre-owned jewelry being sold through a secondary market, jewelry is eligible for coverage up to its current resale value. Documentation such as a detailed purchase receipt or a grading report highlighting your jewelry's unique characteristics greatly help in substantiating the claim and determining an accurate resale value range. It is important to note that you were requested to provide any available documentation however we have only received photos of the two rings you indicated you shipped to this point.
When reviewing your past communication with our team, we can confirm you were advised of the steps we would be taking to investigate the concerns and to assist you further. In light of the severely limited information available for your jewelry, this did influence what steps our team could take. We're sincerely sorry if any past explanations did not thoroughly address all of the questions or concerns you've had. A senior member of our support team will be following up with you directly to discuss this further and determine the most appropriate path forward in getting it resolved.
Thank you,
Worthy Team
I sent my old engagement ring to them and they kept me informed about every step of the process. They continued to work with me until a reasonable bid was made and accepted! Thank you!
Hi Heather,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Worthy was very helpful and getting my needs fulfilled. The money was wired quickly without any difficulties.
Products used:
Diamond engage ring
Hey Jim,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I had never had any experience selling jewelry before I decided to give Worthy a try. The two pieces I sold had no sentimental value, so I wasn't nervous more curious. I can't say enough about Christine and her team. Once the items were in their hands, they saw to the appraisal, the cleaning, the photos and the auction. One item sold over reserve and they kept the bidding open for an extra period of time to ensure I got the highest amount possible.
If you're considering selling unused or unwanted pieces, I highly recommend Christine and the folks at Worthy.
Tip for consumers:
Worthy takes care of shipping your jewelry to them via FedEx. They make it so easy!
Hi Cheryl,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
I was hesitant to sell through an online company, but after research and being able to speak with Rachel, she was able to answer all of my questions and set my mind at ease. The process was very easy. It did take a little bit of time, but all in all everything went smoothly. I was able to sell my ring and have the money deposited in my account within a few weeks. I would definitely work with Worthy again!
Hi Shannon,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Had a Rolex watch that I wasn't wearing but once or twice a year, I saw the Worthy ad on TV so I decided to check what I could sell it for at a few local jewelry stores. I called Worthy they helped me with process and was surprised how smooth everything went and received more than any local store offered.
Thanks, Steve
Hey Steve,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
First time to sell watch by auction. Was a pleasant experience. Easy to do and was kept informed by Worthy staff all along the way.
Hey Tommy,
Your feedback means so much to us and we're so glad we were able to help you sell your watch. Don't hesitate to reach out should you need help selling any of your other pieces down the road!
The Worthy Team
These folks hounded me to get my engagement ring shipped to them, only to offer me a very small fraction of the value. Complete waste of time and then they shipped the ring back to the wrong address, so now I am left trying to track down my ring. Very disappointed in the level of service. Do not waste your time.
Products used:
None product returned but shipped back to wrong address
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Myisha,
Thank you for bringing your concerns to our attention. With the limited information available, we are not confident we have located your account and have requested more information from you. Once received, a senior member of our team will follow up with you directly to discuss your concerns further.
For any jewelry that has not successfully sold through our platform, our sellers are asked to confirm the return location where the jewelry will be shipped, free of charge. This action can be taken easily through the account and sellers are prompted to select either the closest approved FedEx location or provide an alternate address for a direct return. Based on the selection confirmed by the seller, our team will then proceed to carefully package and ship the jewelry to the designated location. Please note, in order to maintain insurance coverage, we strongly encourage for all returned valuables to be shipped to a FedEx-operated center where they will be held securely until pickup.
Once we have confirmed your account details we will not hesitate to look into this matter further with you in order to determine where things may have gone wrong and the appropriate steps to make it right.
We look forward to connecting with you directly and getting this resolved!
Thank you,
Worthy Support Team
I wasn't sure exactly what was going to happen when we sent in the diamond ring. But I was pleasantly surprised by the attention to detail that Worthy provided. Keeping us informed as to what was happening and when the ring went to auction each bid that happened. It was a great experience.
Hi Teresa,
This is exactly what we strive to do! Congrats again on the sale of your diamond ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Much easier and faster than ever expected. Communication was clear and frequent.
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I sent them a ring that has recently been purchased for $6k….I needed the money more than the ring so I gave them a shot. They appraised it and put it up for auction.
They recommended a "reserve price" of $343 and said that I shouldn't make it any higher than that or the ring won't sell. Me being naive, and having no experience with auctions I went with it. The auction lasted several days and the final bid at the end was $443. When I asked for my ring back, they said it was no longer in their possession.
I'm absolutely devastated! If I would have known that ring would've went for a measly $400 I would have just kept it. DO NOT TRUST THEM WOTH YOUR JEWELRY! I wish I'd read the reviews beforehand…now someone has a $6k ring for $400. Thanks Worthy. After their fees I got a little over $300.
Hi Natalie,
As part of preparing your jewelry for auction, your ring was professionally cleaned and photographed by our expert team, and your center diamond was graded by the GIA, an industry-leading expert in diamond grading. Our recommended reserve price was determined by comparing the objective third-party grading report for your diamond and auction performance for jewelry pieces of comparable components and quality. As a reminder, you were given complete control to start your auction at our suggested amount or to set your own reserve price. Prior to starting your auction, you were required to acknowledge your understanding that once an offer meets or exceeds your set reserve price, the sale is final.
Although we were able to help you reach an offer that exceeded the reserve price you set, we are sorry to hear you are unhappy with the outcome of your auction. With that said, we also stand by our completely risk-free process that allows you to decide the minimum amount your jewelry sells for, regardless of the current market demand. All unsold jewelry is returned at no cost, in the same condition originally received.
To ensure you have realistic expectations when selling pre-owned jewelry, it is important to first understand that in a resale market, it is very likely for diamond jewelry to be sold for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over to a secondary market. These added costs are not part of a jewelry piece's intrinsic value and therefore will likely not be part of what a buyer will consider paying. Market demand can also shift over time, changing what buyers are looking for and what they are willing to pay for certain characteristics.
A member of our leadership team has already connected with you however in light of your recent feedback, we will have another member of our team follow up with you directly to ensure any remaining concerns have been addressed.
Thank you,
Worthy Team
Overall good. I was very disappointed at the final price. My ring was extremely unique. Literally one of a kind. I had hoped for double the money I received. Both TOP appraisals were very high. Plus it goes down to "Trust". As I don't see the buyers bids so as to authenticate them.
I got quick replies which is good. But I felt the whole process from sending to receiving money took a long time. Especially when I didn't have any diamonds removed and put back on.
I will use Worthy again.
Abbey Marchant was fantastic in helping me sell some jewelry. Definitely recommend Worthy and for sure Abbey! She's very responsive and does a fantastic job helping you get the best price for your jewelry.
Hi Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Abbey provided you with quick and helpful customer service. Providing prompt and accurate assistance is a top priority for us, and we're glad to hear that she made your experience enjoyable.
Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
It was a fun experience on auctioning my jewelries. All the staff members were courteous and professional.
Hi Naomi,
This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Swift, informative, clear, trustworthy. Great experience!
Hi Kimberly,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Once I finally got around to sending in my ring, the process was so quick and easy! My only regret is not sending it sooner. I received a fair price and payment as expected.
Hey Jennifer,
Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
I was skeptical at first because I wasn't familiar with Worthy. After reading reviews and checking their rating on BBB; I was confident enough to take a chance. I'm glad I did. Worthy communicated with me almost daily concerning the status of my ring. Within a week my ring was sold and in two days I received payment for auctioning my ring. I highly recommend Worthy.
Hi Elva,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Worst experience ever. Been selling jewelry for 20 years on eBay. They took my jewelry. Lack of communication took several weeks to even get an auction going. There were platform software issues so I couldn't change reserve prices. I tried on their mobile app I tried on my computer. I tried several different browsers. I called their tech-support they seem to care less. Their fees are super high. They claimed it was a 10 day process. It took over three months. Then they lost two of my pieces for over a month, it took them to return it to me and I live two states away. Pretty much felt like it was a scam. Two of my high price items I was offered pennies on the value. Their professionalism lacked their customer service lacked their communication lacked their software platform, lacked the prices. They offered lacked long story. Short sellers beware and stay away!
Products used:
Tried to use their service to sell jewelry completely bad experience
Hello James L.,
While we are glad we were able to help you sell two of the four pieces you shipped to us, we are sincerely sorry to hear this was not a good experience for you overall.
As stated on our site, our process typically takes 10-14 business days from the point of your jewelry's arrival at our headquarters to payments being issued for successful sales. We recognize the preparations taken for your collection of jewelry extended beyond this timeframe and we missed a crucial opportunity to keep you better informed.
For the large majority of sellers whom we are fortunate to partner with, the feedback is overwhelmingly positive. Things don't often go wrong but we appreciate being made aware when they do so we can focus on identifying what can be done differently to prevent the issues from reoccurring. Rest assured, our product team has been made aware of your experience and it has been used as an example in recent discussions surrounding the handling of multiple pieces of jewelry at one time.
There is only a fee for our services in the event of a successful sale and it is respective to the amount your jewelry sells for. As a reminder, the services we provided you included complimentary shipping to and from our headquarters, professional cleaning and photography of your jewelry, complimentary grading with GIA and IGI, and the creation and promotion of your auctioned jewelry listings to our buyer network. We are confident the Seller Success Fee is appropriate for the services we provide however we'd be more than happy to discuss this and any other remaining concerns with you directly.
You can expect to be contacted by a senior member of our support team. We look forward to connecting with you directly and determining any appropriate measures we can take to address the concerns with your recent experience.
Thank you,
Worthy Team
Abbey was very helpful! They kept me apprised during the entire process. They deposited the funds a week later.
Hi Barry,
Thank you for taking the time to share your experience with Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
They'll be very nice and attentive until the product doesn't sell. The. Towards the end of after the bidding process they no longer call u to inform u of things don't send out correct emails. Sent my ring to a far Fedex location instead of directly to my home (where it was picked up from). When I called they lady had so much attitude and could not send me a copy of the said email. They'll bid and you won't get much, the jeweler offered me more. You'll waste more time than anything, not to mention who knows if they switch your diamond now I have to go get it checked. What a mission.
Products used:
Appraisal for ring
Hello Ana,
We're glad to hear there were some things that went well however we're sorry to see that your experience overall did not go as planned.
When the offers placed during your auction did not meet your desired amount we initiated the return of your jewelry. You were sent an email to approve the return location and based on your selection, the jewelry was shipped to a FedEx location near you. Multiple emails and texts about our return process and your pending return were sent to keep you informed.
Any misunderstandings should have been able to be quickly cleared up by our team however based on your feedback, it doesn't appear that this occurred. A member of our leadership team has already followed up with you directly to address any remaining concerns in an effort to improve your overall experience with our company.
Thank you,
Worthy Team
I was very leery to send my mom's wedding set off in the mail to be sold, but Worthy proved there is nothing to be afraid of. My personal representative contacted me every step of the way not only by email, but also by phone. The price I received was fair and comparable, and actually slightly higher, than what I was quoted at a local jewelry store. The experience was top-notch, I would recommend selling your jewelry through them.
Hi Susan,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
The upfront part was a little challenging because i felt like i needed a little more detail - once that eventually came through the rest of the process was great.
I ended up getting a little less than I expected but it was SO much easier than other options, it was wroth it.
Hey Sarah,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Gain trust and grow your business with customer reviews.
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
Hi Nina,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team