• WorldRemit

WorldRemit

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Overview

WorldRemit has a rating of 1.15 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WorldRemit most frequently mention customer service, bank account, and money transfer problems. WorldRemit ranks 119th among Payment Gateway sites.

  • Service
    110
  • Value
    100
  • Shipping
    53
  • Returns
    66
  • Quality
    92
Positive reviews (last 12 months): 2.2%
Positive
2
Neutral
0
Negative
89
54
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I sent money via World remit and there was a problem with the transfer.
  • Poor customer service procided and i was hunged up on several times.
How would you rate WorldRemit?
Top Positive Review

“Beats WU and MoneyGram”

STEPHEN K.
5/15/20

I am a new user of WorldRemit. Their FX rates for Kenya schillings are about 103/$, vs Western Union giving only about 94/$. That's 10% more shillings per dollar, a Very Big Deal. MoneyGram closed my account because I was sending too much money! Getting approved on WorldRemit by sending the passport and photo took a day or so. After that, money traveled quickly.

Top Critical Review

“WorldRemit is the worst to transfer…”

Manni B.
1/21/24

WorldRemit is the worst to transfer… WorldRemit is the worst to transfer money! The Advertising on their site claims 10minutes to transfer, 5 days later and 96 hours after all required documents were received by them the transfer is still not done. This is a scam company dont use! The online agents are extremely slow to respond and in fact don't do anything at all, the last "assisting" agent Josephine could only take info and give another promise of urgent attention

Reviews (326)

Rating

Timeframe

Other

Reviews that mention popular keywords

world remit (67) customer service (71) bank account (29) credit card (18)
Thumbnail of user valentinaj9
1 review
0 helpful votes
March 28th, 2023

Da se mogu vidjeti uživo sa tommy thayer iz kissi 982 00 dolara 926.22 eura za videochat Zelim se znimi uzivo vidjeti na videuchat

Thumbnail of user stephenk579
1 review
1 helpful vote
May 15th, 2020

I am a new user of WorldRemit. Their FX rates for Kenya schillings are about 103/$, vs Western Union giving only about 94/$. That's 10% more shillings per dollar, a Very Big Deal. MoneyGram closed my account because I was sending too much money! Getting approved on WorldRemit by sending the passport and photo took a day or so. After that, money traveled quickly.

Products used:
WorldRemit sending KES to friends in Kenya.

Service
Value
Quality
Thumbnail of user lailaq9
1 review
0 helpful votes
June 1st, 2023

Recently there was an issue with Mpesa in Kenya and my money was not delivered. I got an email from them notifying of the problem. Anyway they ended up cancelling the transaction and refunded money to my account promptly. I hope to continue using them in the future.

Thumbnail of user wilfredou
1 review
2 helpful votes
April 10th, 2020

5 i am using this for about 3 years and doesn't any issue. Very fast transaction for a low cost. Friendly customer support. So i recommended.

Thumbnail of user roberts8764
1 review
0 helpful votes
May 15th, 2023

Worldremit owes me almost $9000 from customers paying me from China Worldremit has ingored my constant calls to their bull$#*! customer service department. Don't use Worldremit. Believe me

Thumbnail of user maheshik
1 review
1 helpful vote
November 24th, 2019

WorldRemit give us both a £20 money-off voucher as a gift to be used on a transfer.

Here's how it use my unique referral code MAHESHIK2
Enter this code in the referral code box when they sign up for a WorldRemit account
Once you send at least £100 as a single or over multiple money transfers, we'll both be emailed a £20 voucher within 10 working days.

Thumbnail of user rgi2
1 review
1 helpful vote
March 21st, 2020

I was deeply impressed with the speed, accuracy, and low cost of this service. I travel a lot and have always struggled with how to give people I meet in other countries funds for things after I have left the country. I have now found the service I plan to use and I highly recommend them to others. If you sign up for the first time, please use the reference code: ROBERTG1329 and you and I both should receive $20 after you send a total of $100 through their system. But, even if you don't use the code, I highly recommend the service!

Service
Value
Quality
Thumbnail of user keithn54
1 review
2 helpful votes
July 14th, 2018

Really good experience of using this service would recommend this to anyone thinking of transfering money

Thumbnail of user wendyr149
1 review
2 helpful votes
November 2nd, 2018

It's very surprising to me to read bad reviews here about WorldRemit. I was thinking, is it the same company where I send money to for years? I've been sending money every month to the Philippines since 2008 using my bank account and/ or credit card and never had a single problem with WorldRemit. I send money most of the times via the app and I get verification emails right away. The money is ready for pick up about the same time and the recipients receive notifications as well. Collecting the money in the Philippines was never a problem either. The transactions were always smooth and hassle free. Could there be a fake company using WorldRemit's name to scam people? I'm confused.

Thumbnail of user pavans3
1 review
3 helpful votes
March 6th, 2019

WorldRemit: First Transfer FREE! No FEES when you use this promo code: WRPSINGH The full voucher amount will be deducted from the total amount you pay.

Tip for consumers:
Terms & Conditions:
Only new customers to WorldRemit who are making a money transfer
for the first time can redeem the promo code. An existing WorldRemit customer will not be able to use the promo code.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregoryp13
3 reviews
221 helpful votes
September 29th, 2015

I have been using WorldRemit for near one year now for regular transfers (principally to friends in the Philippines). After an initial difficulty with the web site and sincere efforts by World Remit staff to assist me, I can now indicate that this company is head and shoulders above any other in the ease and consistency of their service at a competitive price.

No, I am not a company "plant of stooge", I am just a very satisfied customer that believes in recognising the efforts of a company to be the very best in their field.

It is fact that I was initially publicly critical of aspects of the way World Remit conducted its' business and in particular some of WR staff who were overzealous in contacting me (one in the very early hours of the morning!) in an attempt to bully me into upgrading my online reviews to a 5 star rating.

I have waited now over six months to re-review World Remit's performance and having used the longest running international money transfer company (with very poor results and many problems in recent times), can now recommend without hesitation; World Remit!

Tip for consumers:
An early initial problem with WR (that I immediately brought to their attention) was that their website accepted my money for an initial funds transfer AND THEN (I couldn't believe this) would NOT transfer MY MONEY until I completed membership security clearance (i.e. provide requested copies of the usual security documents to be sent to them). This would not have been a problem EXCEPT I was in the process of moving a house, did not have the requested docs on hand, or a scanner if I did, and ha

Service
Value
Shipping
Returns
Quality

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About the business

Online Money Transfer to friends and family abroad with WorldRemit. You can now send money easily & securely with guaranteed exchange rates and low fees.

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