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WorldRemit has a rating of 1.14 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WorldRemit most frequently mention customer service, bank account, and money transfer problems. WorldRemit ranks 119th among Payment Gateway sites.
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I am a new user of WorldRemit. Their FX rates for Kenya schillings are about 103/$, vs Western Union giving only about 94/$. That's 10% more shillings per dollar, a Very Big Deal. MoneyGram closed my account because I was sending too much money! Getting approved on WorldRemit by sending the passport and photo took a day or so. After that, money traveled quickly.
WorldRemit is the worst to transfer… WorldRemit is the worst to transfer money! The Advertising on their site claims 10minutes to transfer, 5 days later and 96 hours after all required documents were received by them the transfer is still not done. This is a scam company dont use! The online agents are extremely slow to respond and in fact don't do anything at all, the last "assisting" agent Josephine could only take info and give another promise of urgent attention
Although my transfer was not handled well and was in "limbo" for much too long, since my review(s) and complaint, WorldRemit did put my case in to the correct hands and they have done everything possible to resolve my issue and make things right. I was contacted by them several times via email and they also tried calling several times but I am out of the country and my SIM card does not allow for my Verizon calls to go through and they expedited my cancellation and returned the monies to my account in 2 days, much faster than the 7 days their policy states. I am very satisfied with how they worked hard to resolve this matter, although I am still not sure if I would use the service again. Do know that if you do have a issue though and let them know of a legitimate complaint/problem, they will work hard to resolve it.
WARNING - DO NOT USE THIS COMPANY. I SENT A $4000 WIRE THEY HAVE STATED THEY ARE NOT ABLE TO PROCESS AND HAVE NOT/DO NOT KNOW WHEN THEY WILL BE RETURNING MY MONEY TO ME! This is completely unbelievable and I will be reporting this company to all possible agencies. I wrote my first review 4 days ago and if I could give them a negative 5 stars, I would. I just want to warn people now. I requested a transfer of $4000 on July 6th. After requesting a lot of verification, copy of my Passport, which I understand and was fine with, there was no communication from them since July 11th, when they said they had sent my funds to their "Partner" who was processing the transaction. Waiting, waiting, waiting... at the end of last week I attempted for 2 days to get their "live chat" feature to work and you click on the box, but there's no chat feature. I am in Guatemala at the moment so calling is difficult and uses up a ton of minutes, especially when you are on hold for over 1 hour. After my phone call with them a "case" was opened where they were going to look in to things. Today I received a email saying that they are unable to process the transfer. Ok, frustrating, but fine. I checked my account and my $4000 was not deposited back so I responded to their email, letting them know the funds had not been redeposited back to me and when could I expect them (my Case #******* - Transaction *******) and I just received a email back about an hour ago. Here's what these "professional" folks have to say:
"Hi Tiffani,
Thank you for your email.
We did not process any refund yet as your transaction has yet to be canceled. Cancellation is also not possible at the moment as your transaction is currently locked by our local agent. We are still waiting for some updates from them to confirm the cancellation. We will revert back to you as soon as we have an update.
Apologies for any inconvenience caused. We hope to update you shortly."
So, definitely, be aware that this too can happen to you and do not send any large amount - or any amount at all, through this company. I have used Xoom, XE Money Transfer and Remitly frequently and there were times when they were not able to process my request for one reason or another and they have ALWAYS sent a refund immediately since they were unable to perform the request. No one can afford to lose money, I sure can't afford $4000 and it's a payment to my contractor for the building of my home, so this is a huge, huge issue. I have given this company until 7/23 to find my funds and get them back in to my account or I will be taking legal action and also contacting the Better Business Bureau, Federal Trade Commission and anyone else I can report this company to.
BEWARE!
I had a very good experience with worldremit because they people help me to transfer my money to my relative instantly. All you need to call on their toll free number 855-5I5-7III
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Online Money Transfer to friends and family abroad with WorldRemit. You can now send money easily & securely with guaranteed exchange rates and low fees.
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