- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
WorldRemit has a rating of 1.14 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WorldRemit most frequently mention customer service, bank account, and money transfer problems. WorldRemit ranks 119th among Payment Gateway sites.
No positive highlights yet
I am a new user of WorldRemit. Their FX rates for Kenya schillings are about 103/$, vs Western Union giving only about 94/$. That's 10% more shillings per dollar, a Very Big Deal. MoneyGram closed my account because I was sending too much money! Getting approved on WorldRemit by sending the passport and photo took a day or so. After that, money traveled quickly.
WorldRemit is the worst to transfer… WorldRemit is the worst to transfer money! The Advertising on their site claims 10minutes to transfer, 5 days later and 96 hours after all required documents were received by them the transfer is still not done. This is a scam company dont use! The online agents are extremely slow to respond and in fact don't do anything at all, the last "assisting" agent Josephine could only take info and give another promise of urgent attention
I use world remit every month and have never had an issue, until now. I did a transfer on the 29th of September using the same reference i use every month and the transfer hasnt been done, theres no online chat and i have tried calling 3 times to speak to a consultant and the wait times are awful.
This really leaves a bad taste in my mouth.
They really need an online chat to deal with customer queries.
World remit please contact me to resolve my payment issue and please activate an online chat help function so that your customers can be helped on time.
If my money isnt paid or refunded ill be opening a fraud case.
Tip for consumers:
I am disappointed at how difficult it is to get hold of customer service, you call and the wait times on the call increase instead of decreasing.
If I don't get a refund ill definitely be lodging a case of fraud.
This kind of business practice is unacceptable.
Well they did ask me to send my passport and I did so. After that I have not heard a word and my money did not move to Thailand. Heidi try to reach them on all channels but this was not possible die Adresse in Switzerland is out of service. I waited for several minutes on the helpline and it said it will take 11 minutes and 40 seconds as a matter of fact after 30 minutes I did cancel the call and really nothing worked.
I opened an account because they got a high rating from Trustpilot. I got my ID and selfie verified within minutes which was a good thing. However, once I initiated the transfer of funds to my recipient in the Philippines, the status has not changed for several hours. Their website stated that it would only take a few minutes. So if this is an emergency send then use another remittance service. Also, to get in touch with a live agent, good luck with that. Terrible service which makes me wonder how Trustpilot could give this company a 4.5 Star rating out of 5 stars.
I've used this app for 2 years. I had no problems until the last transaction where they did a security check and suspended my account. I've been emailing and talking to customer support on the phone everyweek. I sent them attachments of everything they wanted to know to authenticate who I was and they denied that as well. Over 2 months of emailing back and forth and my account is permanently closed and I never got a refund. I'd give you one star but my early transactions went through smoothly...
Tip for consumers:
Customer service is a joke
Products used:
N/A
Sent money, did not go through got a text that it will be resolved in 4-6 hours, contacted them in over 6 hours, one of the agents made out that it has been delivers to the receivers account that they should send a copy of their statement as prove that they have not got the money, mean while got to chat to another agent that said that their local partner was experiencing technical problems with there system. After all this never got an apology nothing from them.
Sent money to an orphanage in Kenya for an emergency relief.
Transaction cancelled. Account closed. Will not give reason for cancellation. They have the money. Seems more like a scam than a service. Can not be trusted.
Lately this company cancelled two of my transaction without any reason. Worst thing is first it accept credit card on their webpage and after 4-5 days will inform card not acceptable! This happened two times with me. Only answer their customer service will that payment gateway not accepting it and they can't do anything about it. So unsure about the future of my transaction with them anymore. Not using their service now.
I tried sending money via worldremit on Sunday for a purchase and I followed all the instructions. Everything was good until I received an email stating that my transfer was canceled and my account disabled. I called my bank right away and they told me i had to wait since the transaction was still pending and it was the weekend. I decided to call Worldremit and I was on hold for less than 2 minutes. I spoke with Roxanne who assured me that my transfer was voided/canceled. Today is Tuesday and my pending transaction is no longer on my bank statement. After reading all the reviews, am just glad I got my money back.
Gain trust and grow your business with customer reviews.
Online Money Transfer to friends and family abroad with WorldRemit. You can now send money easily & securely with guaranteed exchange rates and low fees.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
