WorldRemit

Worldremit means service failure. They are liars & incompetent.
Their so-called verification process is a joke: they have been messing around for 6 days requesting the same documents (passport & ID) several times. While they were wasting my time, I made a transfer to the Philippines with Remitly & the money was received in less than 15 minutes. Just AVOID worldremit and use
Any other similar company. No-one can be worse than worldremit.

After I wrote my review, that has been seen over 4,000 times, I wanted to write again but was prohibited until a three month waiting period. WorldRemit is still the worst money transfer in the world. I have since joined two other money transfer apps and they have made every transfer flawlessly. Unlike WorldRemit, the other have a very professional customer service hotline and it works great. I am now able to send more money overseas than ever before. Don't make the mistake of using WorldRemit. They are not helpful, professional or practical. Beware! Don't use WorldRemit!

Closed my account without notice or cause but still send me marketing spam "we've missed you" etc. I wouldn't use them to send money to a dogcatcher.

Dear Inhumane Worldremit Company,

I hope this email finds you well. I am writing to bring to your attention a deeply concerning incident that occurred during a recent interaction with WorldRemit's customer service team.

During a phone call with a WorldRemit manager, I was shocked and appalled to hear them explicitly state that they would prioritize following company processes over addressing a genuine emergency situation. Despite my plea for assistance, their response indicated a disturbing disregard for human life and empathy.

As a loyal customer of WorldRemit, I have always appreciated the convenience and efficiency of your services. However, this experience has left me deeply troubled and questioning the values of the company.

I strongly urge WorldRemit to review its customer service protocols and prioritize compassion and flexibility in situations where lives may be at stake. No company should ever prioritize bureaucratic processes over human life and well-being.

I sincerely hope that this incident can be thoroughly investigated and appropriate measures taken to prevent such distressing situations from occurring in the future.

Infuriating Customer.

Worldremit used to be honest and reliable. I have used worldremit for years. On three occasions, worldremit will claim the money has been delivered what's in fact it's a lie. In my opinion worldremit is now a fraud 419. I have stopped using that company. John Asaya

Terrible service.
Been sooo stressful and still money has not gone through. Been 6 days and I'm still waiting.
Rarely had updates unless I chase myself..

Can you please send it to Philippines from USA to my family and relatives thank you so much
Regarding Ramon Castillo tinimbang

Phone World remit couple of time and waited over an hour still no answer. Just wanted to verify why my receiver didn't get the money. Out to their online chat, they disconnected after few minutes. Very bad experience.

Promo codes never work, and customer service stinks. There's an impenetrable firewall between you and the humans at world remit. No chat function, no email contact, and the phone number has a plus "one hour ## seconds" wait before someone answers. Been on hold for 24 minutes and 47 seconds and the wait time is increasing! I'm done with these idiots.

I decided to send money to my wife in Colombia ( for urgent medical reasons)
After 5 days the transaction was never made and worldremit doesn't cancel or refund me my money ( 150 euros) using the same excuses. Stay away!

Very unreliable and poor Customer service. I have two transactions that are still pending for the last couple of months. I have been trying to collect my money back in dollars and it's $3000 or have it transferred to my country's account as initially requested. Their customer service agents are trained to lie to their customers by giving them false hopes. My next best choice is to report them as scammers to the authorities.

If there is a means, I wouldn't even give any star at all. Been skeptical to use this so called worldremit app due to other people's ugly experiences. I have been using a particular app for all my conversions for a long time. I do transaction with my eyes closed; never worried about my money or the time frame to receive the money. Finally I decided to try this app after 3 years because their rate was a bit better. A lesson i learned never to settle for less. I rather pay more to get quality.
After initiating the transaction and verified via my bank, I was debited but the transfer process got stuck and couldn't complete. This process kept loading for several hours until I decided to cancel the transaction.
After cancellation, I had waited for a couple of hours too for the reversal but guess what, only for me to contact these guys and they said refund would take 7 working days. The agent who responded to me by the name Snethemba was even cold with their response, rude and politely arrogant. Didnt care about my worry and just stuck on the respnse they have been asked to give to customers with such issues. Meanwhile this payment was meant for an urgent need.
If you ever worked for your money, dont use this app because they will mess you up. This same experience was shared by another friend who used the app.

Money has not arrived yet in Colombia.
I have sent money to my Colombian bank account since December 18. I have talked with the support service by chat many times, and they always give the same reason. "Our local agent has an issue; we are trying to fix it, and we will send you an update in the next 24 hours to your email.". I did not even receive the updated email. They don't give me any real solutions; I only have to wait for them. I need my money ASAP in Colombia. PLEASE DON'T SEND MONEY WITH THEM! I am afraid they stole all my money. They answered here very fast, but again, they didn't contact me and they haven't found a real solution... My money have disappeared until now!

Don't use this company to send money if you need your funds urgently. They don't deliver the money as promised in a timely manner. You sign up for 1 hr money transfer and several days later the app will still say processing. Meanwhile, the money is taken from your account immediately after you confirm the transaction. Try calling customer service and you will wait for hrs to be connected only to be told they are working on it. This company should be shut down, they are an expensive joke!

I am a web developer and with clients across the globe. On the 30th of January 2022, I asked my client to pay me through world remit since the wire transfer from her bank Regions Bank in the US to my Bank GTBank was not working. She asked me if I was sure of the company since she had never done any cross-border transactions outside the United States. I assured her that it was a reliable company. She proceeded and transferred the fund $2000 (screenshot link). After several days the money failed drop. The sent her messages of delay and technical issues (screenshot link:)
They canceled the transaction after about 15 days of waiting and said she would get a refund in 7 days. (See screenshot) its now 1 year and 7 months no refund. After so many calls to support with no response. We reached out to the CEO Ismail and some other staff on LinkedIn they blanked and blocked her. The World Remit Support on Facebook apologized for the delay and said the refund was processed since the 5th of February 2022 that she will be notified via email for further updates ( see screenshot:) and this was the last we heard from them. They stopped picking up calls or responding to support messages.

We going to do a video together exposing this company. It's a scam and if you think you are going to scam me of my hard-earned money. Think again because I am gonna be publishing videos of your scam every week on all social platforms.

Due to WorldRemit's transition to a mobile-only app, our company has decided to discontinue using WorldRemit for payment services. Key concerns include:

Reduced Accessibility: The mobile app is less accessible for those accustomed to desktop transactions.

Screen Size Limitations: The smaller screens of mobile devices make managing financial details more challenging.

Security Issues: Conducting transactions on mobile devices, particularly on public networks, raises security concerns.

Exclusion of Non-Smartphone Users: The move to mobile excludes customers without access to compatible smartphones.

Technical and Compatibility Problems: The potential for app crashes and compatibility issues with certain smartphones.

Connectivity and Data Use: The need for a stable internet connection and the consumption of mobile data can be problematic.

Multitasking Inefficiency: The mobile platform limits the ability to multitask effectively compared to a desktop environment.

Given these considerations, the mobile app is unsuitable for our payment processing needs.

The history of service from Worldremit has been fabulous and I could never complain about it, until now.

The recipient has not received the money (260 Canadian Dollars). Up to now, it has been 4 days. WorldRemit system says "Delivered" Transaction # *******. I spoke to their customer service. They said there is an issue at the recipient end. They will fix it. When? The customer service agent asked for the Phone Statement to prove that my family did not receive that money. I sent that statement to them, through the email that they gave me. I called them to check on the development, they are not picking up my phone anymore? Please refund that money. My family needs that money, I want to know where is my money.

If you had lost to them, reach out to w̲ w̲ w̲.̲ ̲v̲e̲c̲t̲r̲e̲n̲ f̲u̲s̲s̲e̲r̲ ̲.̲ ̲t̲e̲c̲h̲ they were the one that came through with a reversal for me

Sent money, with a promise of minute delivery, now it´s two days, cash has not been received. Customer service is HORRIBLE, NON EXISTENT. The indication is 5 minute waiting time, turns out to 30min to 60 minute waits, or hang ups! Deliver the cash or refund it! Need to pay for my parents medical bills urgently!

THEY SHOULD BE PUT OUT OF BUSINESS! Useless douche bags! Waited 6 days and no transfer, but they were quick to take it from my account in seconds! Wait times to get help over an hour always! They are rude and condescending over the phone and hang up on you when you call them out on it and ask for professionalism! 6 days waiting and its supposed to be 1 day According to their advertising. Another 2 to 6 days to refund.

I've used Remitly, MoneyGram, Western Union, PayPal, XE all are brilliant compared to WorldRemit whom are not only unable to properly, reliably send money, they do so violating a number of banking and financial regulatory laws.
Before determining whether or not you have any problems sending money due to properly verifying your information is OK and valid they actually withdraw your money from the account, then AUTOMATICALLY cancel your transaction stating your money will be sent back credited to its original source.
That's where your problems just begin.
Even though they state and promise money will be returned within 2–3 business days from cancellation, you see the refunded date keep changing everyday. (so far 5 days and counting), it will show pending on your bank but calling the bank you show no sign, message or transaction being canceled.
Customer service is nothing but a big stroke of useless people that "know nothing", can't answer why the dates keep changing, where your money is… Banking is the most high tech industry where every penny is tracked… EXCEPT AT WORLDREMIT.
Thankfully I only sent a small portion as a tester.
I have sence filed multiple formal regulatory agency complaints. You should too and consider a class-action lawsuit law firm to take your case for damages
USA
State of Texas Department of Banks
US Consumer Financial Protection Bureau (CFPB)
US FDIC
Federal Reserve Board (FRB)
US Internal Revenue Service / Financial Fraud Department
PHILIPPINES
Bangko Sentral
BUREAU OF INTERNAL REVENUE
Zepz London Legal Department;
British Financial Conduct Authority (FCA)
March 31st 2024 20:40 via opening an account with WorldRemit.com to transfer the Amount of $896.89 USD for P50,000 Philippines pesos to a GCash account I regularly do via Remitly or PayPal.

They accepted my personal and banking information without any problem and put the transaction through immediately withdrawing my money from my bank without requesting any form of verification.

Then immediately within the same minute cancelled and approved the cancellation without explanation stating only that the refund with be put back into my bank within 2-3 days.

Then each day checking my bank which no funds returned I logged back into WorldRemit noticing each day I checked the refund date and time kept changing one day later.

After over 1 dozen emails and chats I was given only the I'm so sorry run around.

They have all information of the transaction yet insist ad hoc that in order to have my money returned to my bank account and point of origin for me to provide my bank statement which is in violation of the US Privacy Laws, Federal and State of Texas Department of Banks banking and financial regulatory laws compliance and US Consumer Financial Protection Bureau (CFPB) putting my personal information and identity at unnecessary risk of identity theft. Something they should protect their customers from.
Their request has no reasonable, viable or valid reason in the best interest of their customers.

I ALSO DEMAND THEY IMMEDIATELY RETURN ALL MONIES. Which were earmarked for someone's medical expenses and additionally putting their life unnecessarily at great risk and harm, as well as causing me additional expense and loss of time securing additional funding for this person.

They're nothing but common thieves!
WorldRemit has stolen 6000 USD from me and refuses to provide any help whatsoever! I am opening a case with the Belgian central bank.

They refuse to offer any assistance and in their portal they are falsely stating that 'Local partner is processing the transfer' which is nothing but a big fat lie! Their local partner refuses that they have received any information at all regarding this payment from WorldRemit.

I am not homeless and have no money for rent! I am loaning cash from everyone i now to stay in cockroach-infested motelrooms.

I sent money since 3 days ago. Worldremit refused to credit recipient! They are holding my $1,000 and it's looking like FRAUD!
It's nearly impossible to contact them. No option of email, when you call, they keep you on the phone for hours then hang up!
Worldremit give me my money back!