• World Market

World Market

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

World Market has a rating of 2.17 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about World Market most frequently mention customer service, order online, and business days problems. World Market ranks 466th among Furniture sites.

  • Service
    44
  • Value
    38
  • Shipping
    33
  • Returns
    25
  • Quality
    35
Positive reviews (last 12 months): 6.7%
Positive
1
Neutral
0
Negative
14
35
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • World Market will not allow you to put a PO Box on your order.
  • When brought up with customer service, I was told it wasn't available at the store and sorry for the inconvenience.
How would you rate World Market?
Top Positive Review

“My own experience was perfect!”

Oscar J.
11/22/23

I do not question the negative experiences that many other consumers have reported, but my own recent experience was very different from theirs. I ordered very hard to find Boulder Canyon potato chips with only sea salt added and I received them promptly. The bags were intact and the chips were fresh (with a "Best if used by date" more than three months from the date I received the package. World Market provided a valid tracking number so that I could track the shipment. All in all, I found the company to be reliable and trustworthy.

Top Critical Review

“Manager was terrible.”

Cindy E.
1/1/24

Englewood CO: We were ready to buy a table, a sofa and carpet but wanted to sign up for the card for %20 off.The cashier told us that only the manager knew how to do this process. The manager insisted on checking people out and left this poor cashier to sign us up...who didn't know how to do it. We waited 20 minutes for help.The manager ignored us and then disappeared. She finally showed up to say she couldn't help us...we looked at her and then walked out. Will never shop there again

Reviews (225)

Rating

Timeframe

Other

Reviews that mention popular keywords

world market (85) customer service (79) police report (7)
Thumbnail of user oscarj1
7 reviews
7 helpful votes
November 22nd, 2023

I do not question the negative experiences that many other consumers have reported, but my own recent experience was very different from theirs. I ordered very hard to find Boulder Canyon potato chips with only sea salt added and I received them promptly. The bags were intact and the chips were fresh (with a "Best if used by date" more than three months from the date I received the package. World Market provided a valid tracking number so that I could track the shipment. All in all, I found the company to be reliable and trustworthy.

Products used:
Boulder Canyon potato chips with sea salt.

Service
Value
Shipping
Quality
Thumbnail of user donnal1967
1 review
0 helpful votes
December 29th, 2022
Verified purchase

I made a mistake with an order I placed for Christmas. I called Customer Service and spoke to a very helpful, pleasant service rep and they were able to help me in a matter of minutes. She was very friendly and said she was glad to help and wish me a happy holiday. Great Customer Service experience. Thank you.

Tip for consumers:
Love it.

Products used:
Gift card

Service
Value
Shipping
Quality
Thumbnail of user deonneg
2 reviews
1 helpful vote
September 24th, 2020

We ordered a Farmhouse Granger Table for our new condo in Saint Augustine. It was delivered today and Pilot shipping company would not carry it upstairs. In desperation I called Jacksonville World Market after 5 pm and James Clute drove all the way to St Augustine from Jacksonville to help us. He bought his wife to help too. He then helped my husband build it I no time at all... and left after 8 pm. Wow, what an amazing man and so was his wife Linda. World Market is blessed to have this gentleman as an employee

Thumbnail of user ludas2
1 review
1 helpful vote
July 11th, 2022

My name is Luda and I bought yesterday a daybed from the store located in Brooklyn, NY. It was unbelievable experience from the first call I made to the putting my daybed in my car. Would. I so happy with my beautiful daybed and with the service I got there. I would like to really express my gratitude to the people, who was helping me, Eija, Idan and the young beautiful girl (sorry forgot her name but she help me to put the boxes in my car). Everybody are professional people and very, very nice.

Tip for consumers:
I love it

Products used:
Daybed

Service
Value
Quality
Thumbnail of user laurens593
1 review
0 helpful votes
November 10th, 2020

I ordered bathroom items (bath mats and shower curtain) online. The items came within expected delivery window in two shipments.

I've read a lot of bad reviews after I placed my order online. So, I wanted to leave a positive review. The items I ordered were perfect and came in a timely manner.

Thumbnail of user kareng561
1 review
0 helpful votes
December 7th, 2019

I want to give two ratings. 5 star for employee # *******, a gal with purple hair at the Rosedale, MN store on 12/5/19. She was pleasant and quick but at the same time did not make me feel rushed. She told me where to find what I couldn't and held my basket while I went to get it. I will look for her to check me out next time.

She called a manager over to take care of something that did not ring up properly. The manager took over the register and said he gave me the discount. I figured he knew what he was doing but I just checked my receipt and he rang up the item without the discount. He gets zero stars. I called the store hoping they could credit me but they do nothing over the phone. World Market gets zero stars for not providing their employees with the ability to satisfy a customer when an employee from Cost Plus World Market messes up.

Thumbnail of user justinc434
1 review
0 helpful votes
September 11th, 2020

On Aug 24 at 8:48 PM PDT, I bought the Gray Emmett 5 Piece Square Modular Sectional Sofa #KIT0057SKU. I live in Liberty Lake, WA and the estimated time for arrival was Sep 1-3. I received my order by Seko Logistics on Sep 4. AWESOME!
I had purchased the sectional for $1,284.43 (that included the 15% discount and WA tax); I then saw 3 days later that World Market had lowered the price considerably. I called customer service and it took me about 15 minutes until someone was able to answer. I explained the cost difference and they said I could on get $66 dollars back on my order (actually, I should have been quoted $266 refund). I thanked her for her time and hung up and went immediately to the website chat function, was connected almost instantly to a customer service rep, explained the situation and was quoted $266 refund for my order. Five days later I had my refund back in my account. AWESOME!
The Sectional is awesome too! Very deep and about 8 out of 10 for firmness on the seat cushions. Extra cushions for the back are awesome as well and very soft. I'm 6'4" tall and this sectional is just awesome.

Thumbnail of user tatianae2
1 review
0 helpful votes
July 24th, 2018

I Had amazing experience of shopping in new World Market store in Manchester, CT. I loved service and friendly environment.
I loved the great diversity in food and kitchen supplies, loved helpful sales people. I wish to have more such experience in different stores I go.
Loved everything there.

Thumbnail of user gwenr3
17 reviews
74 helpful votes
July 30th, 2015

My whole family loves this store, amazing food items, artwork, soaps, furniture, home décor and cooking items. They have all sorts for food items, beverages, wines, beers and sweets that are imported from other countries. I love buying good quality spices, teas, coffee, sweets, jewelry and gifts here. My favorites are German, Canadian, British and Japanese candy, German cookies, eastern spices, Wild Rose tea, chocolate chai, scone mixes, vintage soda pops & beers, Asian & Italian cooking, unique jewelry and artwork, kitchen kick knacks... these are many of the thing I've bought from this store and loved them all.

Service
Value
Quality
Thumbnail of user azitam1
1 review
0 helpful votes
August 6th, 2016

Sometimes I shop at world market location: Rockville ( federal plaza) and I wanted to appreciated the person works there (Heath) he is very kind and helpful, thanks to him and also the store is very organized and clean.

Thumbnail of user andrear67
8 reviews
6 helpful votes
June 15th, 2016

I love stopping in here periodically to see what's new! They have the cutest home decor, unique kids toys and fun foods to try!

Thumbnail of user daves121
21 reviews
25 helpful votes
August 24th, 2015

While I usually love most of the furniture I get from World Market. The faux leather chairs and seating they sell can be a problem. I have purchased two different faux leather chairs from them and they both over time started cracking and peeling. I do think most of the other furniture is quite amazing though.

Thumbnail of user horwitzl
6 reviews
9 helpful votes
January 28th, 2015

Placed my first order before the holidays, it arrived quickly, all items wrapped well and arriving as expected: total of 50+ items! I need to post a picture of the huge boxes that showed up near my door. :). Overall I am very impressed, and will order again. Also, they have great perks to members, so make sure you enroll into their saving program.

Thumbnail of user natalit2
1 review
1 helpful vote
September 20th, 2015

WorldMarket are an excellent company to do business with. I have bought from them for over 1 years and never had a problem with a return or damaged item. Sometimes I get items within 2 days. Always helpful customer service waiting to help in any way they can. I love this company and will be ordering additional furniture from WorldMarket in the near future!
By the way, you can save 10% on your first order, to receive the discount, follow the link and register on the site. Thanks.
https://goo.gl/levvQL

Thumbnail of user barbarak96
1 review
0 helpful votes
July 25th, 2017

Unique, beautiful items. Love love love this store (and it is reasonable)! FIRST store I ever visit when in Crystal Lake, IL..

Thumbnail of user mikee15
3 reviews
4 helpful votes
January 22nd, 2013

Awesome candy and furniture from around the world. As a traveler I was originally surprised to see true items from countries I have visited, now I rekindle memories when I shop here.

Thumbnail of user rjaa
45 reviews
108 helpful votes
August 16th, 2012

I LOVE this store. They have awesome furniture, wine etc. If you join their email you get pints and earn rewards. If you have their credit card they send you birthday coupons for $10 off and if you spend so much per year you get a $25 gc for your bday!

Thumbnail of user kimt10
9 reviews
29 helpful votes
September 27th, 2012

I lik it do much here. The workers is always nice and say hi when I go. The best candies and sweets and everything else is good here to. I recommend this store.

Thumbnail of user katiej4
20 reviews
30 helpful votes
April 25th, 2012

Great coupons from this site, I just use my smart phone and they scan the barcode! Love it! I am always using coupons from their site!

They have everything here. Great food and decor!

39 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop World Market for top quality furniture, affordable home decor, imported rugs, curtains, unique gifts, food, wine and more - at the best values anywhere online.

How do I know I can trust these reviews about World Market?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about World Market?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business