World Market

I'm agreeing with everyone else. They advertise free shipping on $49, BUT it's "oversized" it's $10 more. And, not in stock so another $23 to ship. $33 to ship. Customer Service was worthless and contacting the local store it was just sorry, not in stock and they could not request the warehouse to ship to a local store. In fact----this item was not available ANYWHERE in California! She said that when it comes it stock it will be higher priced.

Games, games, games. I purchased a large picture from them for $149. When I peeled off the sticker on the protective corner, it had on it that it was $129. So I got screwed out of $20 from the manufacturers price.

They up prices, not in stock so $33 shipping and won't request it to be delivered to store for pickup.

Not very customer service oriented compa

Black & White Diamond Rug. SKU#******* is a dreadful piece of expensive product. It looks appealing, but the functionality along with the upkeep of maintaining a clean rug simply isn't worth the $300 spent. Completely overated.It sheds horrendously all over my hardwood floors every day. Worst than a fury animal that sheds a lot. Totally would not recommend it.

I'm still waiting on my chairs that were ordered 4/28/20 and supposedly shipped 5/4/20. I have tried numerous times to contact WM to no avail. They say to use chat online but there is never anyone available. Very frustrating since they have already charged me and I have already paid for them because I don't carry a balance on my card. WM seems to be struggling, at this time. Where is management? Extremely disappointed!

First let me start by saying I love and have shopped at WM/cost Plus for over 49 years snd love their stores and products

Thus year I got a gift certificate for Christmas. I finally got around to driving to their store, I asked the cashier if my gift certificate given to me via email could be used in store. She assured me I could.

I proceeded to browse and pick up items I liked for almost 45 minutes. When I got to cash register cashier had trouble applying my gift card codes so asked mgr for assistance only to be told I can only use it online.

Shame on you WM/CP! :(. Just another way to scam customers for outrageous shipping costs

I do not have a World Market near me, so when I visited one, I was thrilled. I spent $100 and bought Christmas gifts on Dec. 7. By the time I got back to a World Market to return several of the Christmas gifts, it was Feb. 15, eight days past their return policy date. I asked for a store credit. I had the receipt, the items were still in the store at full price, but they refused... they wouldn't even give me a store credit! They upset me all for $30!

This is the longest I've ever waited on hold with any company in my 35 years on this planet. Absolutely ridiculous. No excuse.

They refuse to sell White Tea! They carry every possible selection from The Republic Of Tea Except White Tea...

Ordered a single mirror online for $160, and they charged me for 2. Not a big deal for some people, but I still have not gotten the other $160 returned to me. So far, customer service has created a case number, and I contacted my bank, but it's not resolved yet. I feel like I have to post this review because a few other people had the exact same problem--in fact, one person was tripled charged. I want to warn people that online ordering could result in something like this, and it's not acceptable. Companies should not be making major mistakes which could cause overdrafts to customer's accounts, and a serious headache in trying to get the bank to refund those fees. I'm adding a photo of the screen shot that shows the double charge in my account. I did not accidentally order 2 mirrors. My two star rating is because I love the selection of their products, and when I do receive the mirror I ordered, it will be the perfect add-on to one of my rooms.

My experience is just like everyone else's experience recently with online ordering. I had to look it up to see if it was just me experiencing this, but I guess not. I have 3 open unanswered cases (created May 4, June 9, & June 18) and I've spent about 3+ hours on the phone. The only thing that has been different for me in my experience is I've been able to get someone on the phone on almost every call.

I ordered the Round All Weather Wicker Vernazza Outdoor Chair Set of 2, Metal Faceted Octavia Outdoor Stool, and the Gray and Beige Geometric Merit Indoor Outdoor Rug back in April during their sales. The first issue after I received the outdoor stool and rug is they tried to over charge me the two items. They charged me 97.47 and 82.85 for just the rug and the stool. The stool was on sale for 41.99 and the rug was 89.99 with additional 15% off each item and shipping is free on orders over $49 (with exception of the outdoor chairs that have a required $49 of shipping and handling). Customer service told me she didn't see the 82.85 charge on their end and that opened up a request with billing to correct the charges, she provided me the reference number, and then told that I'd get an email in the next 2-3 business days and that I'd see the 82.85 drop off my credit card and would only be charged 91.73 because I shouldn't have been charged 82.85. She told me I'd be charged the remainder of my order once the chairs were shipped. Never received the email and had to dispute the charge with my credit card.

The second issue occurred on May 27 I received an email stating that my outdoor chairs were finally shipping and the remainder of my order was charged to my credit card. Almost a month later it doesn't show my order has even moved. It said it would arrive in 8-10 business days after I received that email. When I got a customer service representative she said she wasn't sure what was going on and then said it was shipping delays. I am okay with shipping delays. I already knew there was a 21 day delay from the warehouse where my chairs were after my initial call about the double charges. Anyway, why did I receive an email saying it shipped and in a month it has never shown the order in transit. Basically they said it was "shipping" took my money and now the order is not moving and I still to this day don't have my chairs ordered back in April.

While I understand COVID-19 is turning our world upside down I don't appreciate the experience of how it has been handled. I understand that the customer service representatives might not understand the full life cycle of the order process and where operational issues occur, but this is all still frustrating. I'd appreciate a clear expectation of what is going on with my order and what is being done to get all my items to me. I really suggest World Market create better processes in how customer service representatives respond to cases in a timely manner and maybe automate some responses of when the consumer should expect a response. Better ticketing systems for these inquires and a process for your workers to respond. I also suggest customer service managers work closely with managers in the warehouse/accounting/development department and make sure leadership is aware and understanding the issues going on so it can trickle down to all the employees. Create a better response and strategy how to be transparent and honest with the consumers. Relationships with the consumer are far more important at this time. I don't want to not be a customer anymore because I do love the products but I'll move for a better experience.