Booked car rental through them, the website allowed me to book it under my name and pay it with a credit card under my partner's name who would be the second driver anyway. Arrived at the car rental place, they told us they couldn't change it in their system and that the main driver had to be the holder of the credit card booked unless I could provide another credit card under my name, I only have debit cards on my name so therefore they had to cancel. FYI we had to cancel the car anyway as we didn't buy the full insurance coverage with them beforehand which is something you need to do by law if you're not a US-citizen. The rental company was pretty adamant that WA was going to refund us and so they canceled and just told me to ring them up and tell them about the cancellation, the rental company at least was so kind to refer us to another rental company where we picked up another car. We rang WA to get a refund for the car we never got, the customer service was just horrible (we had to ring them 4 times in total with no avail) first time at least the person made a case that was sent through but he didn't write up all the details. So we got a reply back we were not eligible for a refund because: failure to comply to the terms and conditions of our rental car partner, we did not receive a cancellation request prior to the scheduled pick-up time (we didn't even want to cancel - we wanted that car and showed up ON TIME), a credit card with necessary funds was not provided to the rental car company to secure the vehicle (we DID show the credit card where the funds were already deducted from plus we had more than enough to also place a deposit with it). So we called up again and the lady of the customer support said we didn't comply with the terms and conditions that the booking had to be under the credit card holder - I booked this through work as WA is provided as a work benefit for this big corporate company I work for so I booked it under my name just in case my partner doesn't have a right to use this service, but I had to use their credit card. The website could have easily let me know that the names of the main booker and the credit card didn't match and therefor deny my request- but it was very easy to book under one name and use another one's credit card and the money was immediately deducted. A very easy thing to do. Then the customer service lady gaslit me by saying that there's always a confirmation email sent afterward with the required documentation you have to provide and I should have had made the conclusion myself that this was a problem. I went back to that confirmation email...guess what it doesn't say that at all! It said that I needed to provide a valid driver's license of the booker and a valid credit card that was used for the booking. Which we both had! Nowhere it said that these two separate things had to ALSO be under the same name! So very easily misleading!
Then the customer support lady said she'd reopen the case as I urged them to because this situation is not a good enough reason for them to not give us a full refund. She said she did and sent us a confirmation of the email within 10-15min, but we never got such a thing. 12 hours later, we got a different lady on the line, she said she couldn't find the case being reopened and we had to explain the whole story again and said she re-open it for us, again asked us to wait 10-15min to get a confirmation via email that the case was re-opened. No such thing...24 hours later we called again, they said it was re-opened, and so checked the email again if it was correct because we didn't receive anything (it was correct plus we did receive the emails from the first time) and they just told us to wait. No news since then even though they said an answer would always come back within 72 hours after opening a case. It's now been 3 days since we last tried to call...We've also visited the car rental office where we were supposed to get the car from and they confirmed they never got the funds and that WA hold the funds until they give us the car which never happened. Reading now that other people have been in the same boat as us makes us think this is just a SCAM! I'm going to urge our company to never use these services - it's anything BUT a benefit. We are now having to use our credit company's legal service to fight this case.

I finally took advantage of this program offered as a discount program through my work because my grandmother unexpectedly passed away. I booked the room in a city I've never been in besides once as a child, on a Saturday evening and woke up the next morning to leave, realizing that I was instructed by another family member incorrectly of where I was supposed to book. Immediately after finding out, I called customer service; less than 8 hours after booking the room, and asked if there was any way they could cancel and refund so I could book a room in the correct city where the funeral was to take place. They told me they would look into my situation and get back to me within 72 hours, ENSURING they would make sure this would be taken very seriously and help me out due to the sensitivity of the situation. Unfortunately, because I couldn't have it refunded or rebooked at another hotel (they did not offer to help AT ALL with that) I could not afford to book another hotel, which caused me to miss my grandmothers funeral. I had not heard anything from them after the 72 hours, so I emailed from the email thread I originally received stating that they would be in contact, asking for a result. I received no response so I called. They told me that the request had been denied because the hotel told them no. I called the hotel directly and they told me they had not even RECEIVED PAYMENT FOR MY ROOM! I emailed working advantage AGAIN to inform them of this entire situation, and they JUST NOW emailed me back, almost a month later, telling me the request was denied by the hotel AGAIN. THEY NEVER PAID THE HOTEL. THEY NEVER REPLIED TO MY EMAIL WITHIN THE 72 HOURS AS PROMISED. It may be $159 to them, but it was my grandmother to me, that this horrible awful company has cost me my final goodbyes, almost a MONTH of turmoil. I NEVER write bad reviews on ANYTHING but I absolutely don't want anyone to ever go through what I had to go through with this. The "discount" is absolutely not even worth the garbage. Also, booking through them was only $10 less than the hotels website. Totally not even worth it. This is an absolute scam and I have also reported this to my employer as well. With nearly 10,000 employees with my company, I absolutely hope working advantage never gets any business from any of my colleagues ever again. I have also requested the record from the hotel to show they never even received payment. Do not purchase through this company. Save yourself some grief and spend your hard earned money elsewhere.

I'm not one to write reviews but I feel obligated to warn others about how horrible our experience was. DO NOT BOOK WITH FLIGHTS WITH WORKING ADVANTAGE EVER. My company uses them as a discount site for employees so I thought I'd give them a try. Now I am out $415. We booked flights through them and unfortunately tested positive for covid 2 days before our flight. When we called them to figure out what to do about our flights, we were told it was the airline's policy to charge us $200 for the canceled flights. When we purchased our flights, we also purchased a "purchase guarantee" which apparently is good for nothing. When I asked them to explain what the purchase guarantee covers they continued to just say it only protects them from raising the price of our tickets! Once you buy tickets through an airline, they would never change your prices after purchase!?

We explained our situation over and over again and we were told to contact the airline directly. Once we called the airline, we were told by the customer service rep that working advantage is being shady and that the airline policy is that if you cancel due to covid, that they would give us a full refund. The airline couldn't even find our reservation anymore because working advantage canceled the flights even though we told them not to do anything until we talked to the airline. We called Working Advantage back and they proceeded to apologize and say that they in fact do have a covid policy. They said we needed to send them pictures of our covid tests but would not accept at home testing results so we had to go to urgent care to get a report from a physician. We have sent them our covid reports from urgent care and were told that they will fill out paperwork and send it to the airline for review. I called today to follow up and was told that the airline denied our request for a refund and that they will fill out more paperwork and get back to us. They said "if we even get a refund it wouldn't be for 2-3 billing cycles anyway. They told me to book a new flight and when I get the refund I'll be all set. YEAH. NO THANK YOU! When I hung up from Working Advantage, I called the airline directly and they stated they have not received any paperwork for a refund request. I called Working Advantage back and requested to speak with a manager. I was told I would get a phone call back that evening. No one called. WORKING ADVANTAGE REPS ARE LIARS.

We've spent hours on the phone with them trying to get our money back and they ignore our emails and give us the run around on the phone. This company shouldn't be allowed to be in business. They don't do anything to help you and if you book through them, the airlines can't do anything to help you. My lesson has been learned and I will always book directly through the airlines going forward. I WILL BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I'll remove my review once they give me my refund.