Wordans CA

Absurd services and the manager is pathetic. Worse than the agents. I waited 4 weeks and still waiting for email replies or them to pick up the phone!

The goods were stuck in customs which I found out after multiple emails. They said I need to pay the customs and I will get COUPON

WTH that's it. No other communication or email response
Over a month now!

Will not purchase through this company again. They have disappointed me and my customers several times. I've had 2 very time sensitive orders, and they waited 5 days to tell me my items weren't in stock when the other items were already out for delivery, giving me zero time to communicate that with my client or find substitutes for them. We have an order due today, and they notified me at 8:48 AM that they don't have it, when I ordered 5 days ago.

My package didn't arive. No money back. No service, nothing! I've sent all the proof of no delivery. They say to investigate what went wrong. They only buy time. So: no goods, money is gone!

I have ordered from this company on a number of occasions now. The website has accurate stocking information, delivery time lines are good as well. Like any company there are mishaps but their customer support is quick to respond to resolve the issue, their team is friendly and helpful. My recent experience dealing with Charlie was very positive, service was excellent, he assured me on the phone my short ship would be addressed and he also followed up with an email with the resolution. Thanks for the great service, Diane

I ordered close to 30 of their tye dye tshirts for an event and they are literally hand tye dyed. The tags are dyed and everything. Not some print. They're actually dyed. Super fast free shipping. I ordered n had part of my order in 2 days. HIGHLY RECOMMEND

I ordered 3 green polo shirts from Wordans, one small, 2 mediums. Only one of them were shipped to me along with a totally different 4XL navy blue shirt! Colour, size, and quantity wrong... contacted the company for refund who told me they were "starting" to process my order, but had to cancel some items, but my order would ship without the items(?) They offered a coupon code for the 2 cancelled items. Cannot believe a company in Ontario could operate so poorly.

Wordan's has outstanding customer service. They have great quality clothes with fast shipping. My package arrived in 1 1/2 week which is pretty fast since I ordered at the busiest time of the year (Christmas). My recent experience dealing with Mig was very positive, her service was fantastic, and responded to emails quickly. Overall, a great online store and an even more excellent service team!

Aisha

I ordered some tshirts as a test order as we order a larger amount each month.
I am so happy we only did a test order as the shirts didn't turn up. After a number of emails, staff not understanding and months (I mean months - 4 months) I got a refund.
The stock was sent to the wrong address, I had to point this out to two staff that the address on the sent receipt wasn't the invoice address, I was told it would be resent, it wasn't, I was told a refund would be paid, it wasn't until I chased the refund maybe more than 4 times.

I am shocked a company like this is in business. I'm so glad we only did a test order of around $230 instead of a large order.

Don't waste your time. I have wasted hours and hours on getting a refund and in the meantime we found a new supplier where stock actually arrived before i even got a response from these guys.

Wordans has a great variety of items at decent prices. My orders always arrive within a few days - which is most impressive during a pandemic! I recently had to contact customer service, and was helped by Ross. He solved my issue quickly and efficiently. I highly recommend!

All I will say is you buy cheap expect cheap results. Ordered a 5x zip up hoodie to test them out and received a large blue plain hoodie. Called no answer email no answer. Always do a test before buying bulk. Glad I did. My daughter liked it so I gave it to her. Will tell everyone I know to stay away from this company.

I ordered some sweatshirts which ended up being way too big (my fault, ordered the wrong size).
I contacted Wordans as per their return policy and still (5 days later) have yet to even have a reply.

I ordered some T-shirts from Wordans and they were not the right side so I contacted the customer support and Alejandro helped me create a return label and emailed me while I was on the call. He also answered some questions about the product and helped me pick the right T-shirts that I am super happy with!

Super happy with the product and specially with the customer support

Great quality clothing was received on my recent order from Wordans. However, one out of the many things I've ordered got a bit dirty when received. However, one of the customer service reps (Alejandro) was very helpful and took care of it. He was very reliable when communicating him. Definitely will be back with another order soon and would recommend this website to all my fellow friends and colleagues.

I have sent two e-mail to this company and called countless branch phone numbers, they're all out of service. I'm wondering if this site is a scam.

My order number is: *******

Cannot say strongly enough you should avoid these. They never shipped my product. Website is a shell and lie. Status said "shipping soon" for over 6 months. Don't reply emails. When finally gave in and asked for refund they refunded only partial amount of the money.

I made several orders without incident. Then 2 minutes after making an order I realised there had been a mistake made. Too be fair, it was my mistake. So, after promptly getting hold of customer service, I was told that "NO". They can in no way alter the order. So, I had to then order two 5 dollar shirts separately and pay over $17 for shipping. They were for customers, so I had to do it.

Order shirts that were in stock - website says 1-4 business days shipping. I checked status 9 days later - not shipped. I contact them and they said 5-7 business days. I checked 12 business days after order - still not shipped. I canceled order and requested a refund - the order was canceled, supposedly refund was requested -- it has been 3 months and i have yet to receive a refund even though i have been told repeatedly that it is being processed / will be refunded "tomorrow or the next day".
Unfortunately it is too late to stop payment via my credit card.

As a small business owner during such a tough time, Wordans has been such a help. Our orders are always on time and in good condition. During the christmas rush we ordered so many items and even though everyone was under so much pressure and I needed help with an order, they were on top of it. Thank you to "Alejandro" for helping me also within a timely fashion for a refund, he even took the time out of his busy schedule to confirm with me that I got my refund as I asked :) ! What great service thank you WORDANS! Im sure other small business owners say the same but your service is amazing :) and all your employees are great too. AWESOME CUSTOMER SERVICE!

Had a slight mishap with my order but fortunately got a quick and polite reply from Alejandro. Great work! Will definitely be returning!

Wordans responded last Friday promising to ship out my shirts within 1-2 business days. Well it's been 2 business days (plus the week+ since I originally placed the order on Oct 3.) No update at all. Nothing. Nada. What a joke.

To Wordans, if you see this please, please, please cancel this order. Just cancel it. I need the shirts right now, not in 5,000 years.

Please cancel my order (Confirmation #*******).

I cannot emphasize enough how much I would like to CANCEL my order, please just cancel it.

Thanks,
Garrett

I received only 50% of my order, when contacted they answer that the ''delay'' was passed so they can't do anything, it was a few weeks... A bunch of thief is what they are!

Ordered and paid for a strimmer. No goods. Tried tracking. Multiplayer E mails with no answer. *******. *******@gmail.com if anyone is listening

I am a blogger and before writing one and using social media to spread the 'negative word' I will give them one more chance to respond. I am still waiting to know where my order is - if its still "pending" then kindly have the decency to let me cancel for refund and look somewhere else! I'll await your response. Order ID is: *******