Woot!

Ordered an "unlocked" phone. It was ANYTHING but unlocked. After spending a few hours identifying the problem (this was a used phone, reconditioned but with an unpaid balance at ATT) I still have yet to hear back from Woot, who guarantees their products. One check of the general information during reconditioning would have found it was not unlocked but since it must have looked ok, it was tossed in the "SELL IT" box and I got stuck with it.

I haven't had terrible problems with actual purchases, but I have been wary of Woot. I found them selling extremely old and pretty useless Chromebooks on their site way past their expiration dates. More recently, I found that they have a much more restricted return policy than Amazon itself, and also charge postage for returns. Can't say I lost much money with them. Just a few bucks. Nothing more. But I have decided to block Woot and ignore them. Given their return policy and their propensity to dump crud products, it really just takes too many brain cells to figure out if a purchase is a good idea or not.

I wouldn't give them 2 stars except that their brand piggybacks on Amazon, and I think that is somewhat stealthy, bordering on deceptive... despite all the cute monkies.

This company does not stand behind the products they sale. They do not care if they get bad reviews, once they got your money they do not care if you are satisfied.

After reading the reviews I canceled my order. Nightmare after Nightmare in the reviews. I had to email them 8 times and call them and no one responded until I called Amazon help. I will never order anything from them again.

Firstly, the item is defective in the sense that it doesn't even match the product picture. It's just a different sweatshirt

My order preparing for shipment and 2-3 hours after purchase my order has been denied, why? Thanks for helping

This site has decent deals if you can handle virtually no customer service. Ordered shirts over 10 days ago and if I had zero status updates despite multiple emails. Their attitude has become you get it when you get it nothing we can do... I've had this experience on multiple purchases.

Have had a few positive experiences. The latest purchase was terrible and convinced me to not use this site, after being a regular customer for many years. Received an order with a popular name brand, several items HAD NO TAGS. Used items? These were to be given as gits and are now useless. One item was clearly a child's size, and I only ordered adult items (the only option actually). Tried to resolve. Response was "no returns". Crap shoot. Not my thing anymore.

Terrible customer service... I have a product I want to exchange or return, and they have not responded to my e-mail after a week. Buyer beware...

The customer service at WOOT.com is worse than bad. I received defective goods so I filed a ticket with them. The automated response said it could take up to a week to get a response. A week? What is this, 1993?
I did not hear back in a week, so I pinged them again. Another automated response saying it could be up to a week. Another week went by with nothing.
I pinged them again and finally after 19 days I got a response. It said I should contact P&F to get a replacement. WTF is P&F? I looked it up and it was Pepperl+Fuchs, a company I had not heard of. I dug into this matter on my own, with NO help from WOOT and managed to get it taken care of.
I will never buy from these monkeys again.
WOOT sells products at a discount but does not have the customer service to back up anything they do.
I do not recommend anyone buy from them, ever!

When I saw refurbished I though open box and returns. Instead the computer I received had a manufacture date from 2011. When I used a program that could access the hard drive, it found the hard drive had been on for 890 days So far works fine, but I would not knowingly buy something so old

If you have a problem with one of their products their follow up support is terrible. Their response is arrogant and they give u few options

Just learned, after having purchased several items from this company, that their "return policy" is shameful at best. If you buy something that you receive and do not like - say the quality is poor- you can't return it to them. They tell you, "sell it on Google as it is not... worth effort for us to allow you to return the item."

One other time I tried to cancel an order within just a few minutes of placing it and was told I could not cancel the order.
I have made my last purchase from them.

I used to love Woot. Checked it every morning, bought a lot of great things, sang its praises to friends. Then, it started adding more and more junk and quality went down. "Community" discussions were no longer reliable but instead seemed fabricated by shills. And with no return policy, buying became a lot riskier. And finally, the shipping got stupidly slow - I could get stuff from China faster then Woot. My most recent purchase was ordered a month ago and still not here. I give up. I'm done with what used to be a great part of my daily shopping.

I purchased a track lighting system from Woot 30days ago. Had it installed by a professional electrician and one of the track lights does not work. Contacted Woot for a replacement, they offered a $15 refund or credit. The unit cost $49 Jesco lighting is the brand name. Contacted Jesco--they are looking into it. Woot --your bad news

System is unreliable. I tried to buy a camera this week but I got an error message on the last check-out page. Sure enough Amazon Payments has charged me but Woot says they don't know the purchase even after I sent the AP email confirming the charge. Prices are good but systems and service are well below average. I'm done with Woot.

Have made a number of purchases from Woot.com and most went well. However, at the first sign of a problem, they let me down. I'll just echo all of the poor customer service comments. If you have a problem, forget it. Nobody home. You're on your own.

Woot no longer seems to respond to messages about returns. Has their policy changed to "ignore customer problems and maybe they'll just go away?"
I have sent two messages over ten days with nada back from Woot. I think I will shop elsewhere... so should everyone if this is how much they care about their customers. 1/22/2016

Bretchet

I ordered several items without an issue. But when I only received a partial shipment It was impossible to get any response from their customer service department.
After 3 weeks and several messages to them I'm disputing the charge with my credit card.

It's just not worth the hassle. In the future I'm not going to bother with them.

Unfortunately even though our new shipping address was saved in the profile, my husband's order still had it shipping to our old address. We contacted them immediately per the confirmation email to let them know what happened and their response was that they could not stop the order and we would have to wait until it was returned to them. I'm sorry, but why have a link in your confirmation emails telling customers to contact them immediately if their is a problem with the shipping address when they won't do anything about it. I'm very disappointed in this site.

In theory, I love Woot. They have amazing deals and an overall awesome site. I have ordered many items from this site, and until recently, I never had the need to use customer service. This was mainly because I bought a can opener and some shirts on there. Recently, I bought a shelf unit stereo and a laptop, and both had major issues. The laptop did not have a battery or a cord, and the stereo arrived broken. I contacted the customer service department (which is not only really hard to find, but you can only contact them by email), and never heard anything back. I am pretty sure that most of the stuff they sell is just drop shipped from some location, and that they have no way of really resolving any issues at all. The company itself is nearly impossible to get in contact with. I have also had an issue with the shipping speed from this site, and I even had one item take five weeks to ship. Spend your money elsewhere.

Woot is fine if you find a product you want, purchase it at a good price, and it arrives in good shape & in a reasonable period of time. This was my experience the first time I used them. The second time, the item arrived defective, and when I contacted Woot, they told me I was on my own. Their suggestion was I take my problem to the manufacturer. In light of the fact that they have zero customer support, I will not be using them again as it's just too risky.

Bought a pair of windshield wipers -- which, by the way, after shipping weren't so great a deal. The included adapters only fit a limited amount of vehicles (not mine), but despite no indication in the listing of what vehicles they would or wouldn't fit, they would not take them back. Total rip-off. Stay away.
UPDATE: After contacting both the Texas BBB and AmEx, I received a refund. Still, though, would never do business with them again, but am upgrading from 1 star to 2 since they did (under pressure) refund my money.