• WomanWithin

WomanWithin

Overview

WomanWithin has a rating of 1.56 stars from 776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 2378th among Women's Clothing sites.

  • Service
    273
  • Value
    239
  • Shipping
    258
  • Returns
    218
  • Quality
    217

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 1.6%
Positive
1
Neutral
0
Negative
60
61
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered items on WomanWithin and was happy with quality, fast shipment, and customer service.

Critical highlights

  • I don't like dealing with dishonest companies so beware shoppers and check your credit card statements carefully.
  • So I now have an e-gift card for somewhere I will never order from again due to their horrible service….
How would you rate WomanWithin?
Top Positive Review

“Return”

Sherry O.
6/17/22

Wow I just posted a review where the womanwithin (Fullbeauty Brands) customer service representative was unable to help me. After talking to her I found my tracking number and phoned back. But the extremely nice gentleman I got this time helped me immediately! And he didn't even ask for the tracking number! I wish the 1st lady could have been as helpful! But it HAS restored my faith in them somewhat.

Top Critical Review

“Everything wrong”

Deanna A.
1/30/24

These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else

Reviews (776)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (72) gift card (39) customer service (242) return label (16) rewards program (13)
Thumbnail of user sherryo108
1 review
2 helpful votes
June 17th, 2022

Wow I just posted a review where the womanwithin (Fullbeauty Brands) customer service representative was unable to help me. After talking to her I found my tracking number and phoned back. But the extremely nice gentleman I got this time helped me immediately! And he didn't even ask for the tracking number! I wish the 1st lady could have been as helpful! But it HAS restored my faith in them somewhat.

Thumbnail of user sheilaf19
6 reviews
20 helpful votes
September 15th, 2019

I feel bad for those who had a bad experience(s) with 'Woman Within'.

I recently ordered 2 tunic-tops on clearance, and this included a free 50"x60" cotton throw-quilt.

As one lady pointed out here, the material is not quite as quality as Roamans - which I've ordered similar tops from and they are softer, printed t-shirt-like material.

WW tunics are a little 'stiffer' printed material. I'm thinking they will soften up after a few washings? I ordered XL and both tops are a little big! Another slight difference from Roamans - their XL tunics fit just right. WW XL seems more like XXL - but again I'm ok with that.

I never put my tunics in the dryer - but I might do a little test to see if my WW tunics will shrink a tad. No biggie. Better loose than too tight!

I love the prints on both the tops I got, and the quilt is VERY nice! It's just a thin little lap quilt, perfect for a spring or fall day. It's very soft & would make a perfect little baby quilt!

The items came within about 3 days of ordering them!
I was so surprised how quickly they arrived!
And I really got a great deal - all 3 items for just over $40!

I've attached a 'collage' photo showing the items I got.

Thumbnail of user katheyh
2 reviews
14 helpful votes
January 14th, 2021
Verified purchase

I ordered a few items for friend in nursing home Summer 2020... everything got there, decent quality, very good prices.

Months later I noticed I was being charged monthly fee for being in their "club" which I never joined. I called to complain, they said they'd remove me from the club and refund the several months' fees to Paypal.

A month later I called to say their refund didn't register at Paypal. They said to call Paypal who could correct their error. Paypal said they didn't have the refund. I was about to give up, but about 3 months later the refund suddenly appeared in my Paypal account. Conclusion: they're a bit disorganized, but their phone people were polite, and they're apparently honest (if slow).

They do send endless emails about discounts to the email address I gave them, which fortunately I rarely read.

Tip for consumers:
Look for current discount offers.

You may need to be patient.

Service
Value
Quality
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Kathey, we apologize for any inconvenience we may have caused. Your feedback will help us improve our previous performance.

Thumbnail of user janec136
6 reviews
7 helpful votes
December 14th, 2017

I shop at Woman Within periodically, often for underwear as they usually have the best prices on brands that I have come to like. I usually don't buy much else from them because much of their clothing lacks shape or doesn't suit my style. If you like clothing that's a bit baggy and an inexpensive option for standard stuff, this is your place.

Thumbnail of user donnap844
3 reviews
16 helpful votes
January 28th, 2021

First I will tell you the GOOD! These clothes are really made very well and look very nice on! I always have compliments on whatever it is that I'm wearing! And it is always Woman Within or Roamans for the last few years! Everthing has washed well and nothing has shrunk! I will say that you should invest in laundry detergent for dark colors, because a few (not all) items have faded a bit. Really just 2 shirts and 1 pair of black pants. That's not too bad out of all their clothes I own and have washed! And that is "before" I bought the detergent for dark colors! I was just using regular detergent even some that said oxy clean! I found out, the hard way that even though those say "safe for colors" most of regular detergent is not! For bright colors, and especially dark colors, such as black, navy, dark grey or burgundy, you should really use a clothes detergent that actually says right on the label, for dark or colored clothes! Downy for darks is a good one, so is Cheer Colorguard! If you can't find them at the grocery store, you will find them online! It may sound like too much trouble but it's really not and it is worth it if you don't want your nice bright or dark clothes to fade! Another tip is to wash in "cold water" and "inside out"... and do not dry for longer than necessary or in too hot of a dryer! This can also "fade" your clothes! Plus, wash, inside out! Anyways, I really like these clothes! I have yet to be disappointed... now, On the other hand, for the BAD... the customer service is just about the worse customer service you will probably ever come across! If you DO have to call, first of all."avoid calling" really. Try to NOT call, unless you absoulutely must! They are so very rude and they really don't care that you have a problem and could care less if they help you or not! I know, how do these people get away with it or why in the world do they even still have a job?! I really "have no idea!" I don't know why any company would allow this kind of bad behavior and terrible customer service! Obviously they just don't give a s__t... It is very bewildering! I use to call my order in but I would be so pissed off and disgusted by the time I got off the phone, that I was sorry I called in the first place! I now only order, ONLINE from Woman Within! That way I don't have to speak with ANY of their RUDE people! If you DO want to order some clothes, don't call! Don't put yourself through their shenanigans! It is just NOT worth it! After all of the terrible reviews they get you would think they would have a "Gigantic meeting" or something and TELL these people that they really NEED to be NICER and provide GREAT customer service and they should have a survey at the end of the phone call to ask various questions on the customer service you reveived! And if these people had too many negative surveys or comments, that there WILL BE REPURCUSSIONS, PERIOD! Hopfully that would change the way they treat people! But, does whoever is in charge over there, or the owners, care enough to do that? We may never get the proper service from Woman Within, you just have to decide if you want to purchase their clothes, to ORDER ONLINE! OR not order all all!

Tip for consumers:
Love the clothes at Woman Within! Hate the customer service of Woman Within! I gave a pretty length review of both on this site!

Products used:
I have purchase just about everything from Woman Within! All kinds of shirts, tunics, pants, jeans, bras, shoes and boots even a long coat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyp109
4 reviews
5 helpful votes
March 29th, 2017

There was a winter coat that I kept watching hoping it would get marked down by Christmas. It was not. Instead they marked it way up and then discounted the higher price but when finished they still had added a higher price by over $50. I can understand marketing as I am a marketer but there is an ethical line not to be crossed and they did exactly that. No more purchases from a company with poor ethics for me.

Tip for consumers:
Watch for instant markups and then markdowns that actually cost more than the beginning price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayg22
6 reviews
18 helpful votes
March 17th, 2016

For older women with the past middle age spread this is a wonderful place to shop. I have enjoyed my shopping here and never been disappointed.

Thumbnail of user ellies31
1 review
0 helpful votes
April 23rd, 2017

Woman Within has always shipped promptly for me and their clothing is great value. I've never needed to return anything. I do wish more of their styles came in Petite so dresss aren't so long on me. I have to wear them as a maxi or have them cut and hemmed.

Thumbnail of user karenv24
1 review
1 helpful vote
February 26th, 2016

W. W. is a great place to shop&I really don't have an complaints..., except for, 1.the jeans I have from w. W. all do down (it's embarrassing)&2. Why do they always have skinny &so young models, modeling the clothes? Isn't w. W. A plus size company for bigger &older women like myself? (50+) I just dont get it.

Thumbnail of user denaw7
4 reviews
1 helpful vote
February 17th, 2017

For casual dressing at affordable prices, woman Within is a great for the plus size shopper. They now offer free returns which makes shopping very affordable and convenient.

Thumbnail of user lisas396
4 reviews
2 helpful votes
March 22nd, 2017

Delivery time is reasonable and customer service is wonderful! I have even had to return once with no difficulty what so ever

Thumbnail of user terryw75
7 reviews
6 helpful votes
August 21st, 2016

So far happy with my order even tho I had to send back 1 item the didn't fit and wasn/t charged looking forward to replacement :)

Thumbnail of user janetb99
3 reviews
21 helpful votes
January 25th, 2017

Prompt delivery, good prices. Quality of merchandise is not top of the line. It is a Buyer beware market.

Thumbnail of user reginac22
3 reviews
13 helpful votes
February 26th, 2017

I am loving the new clothes I bought from Woman Within but I am very unhappy with the promotions they offer! I have ordered from them twice now and have been ineligible for promotional items on both orders! When I ordered they had promotional deals of free bags both times. The first order (over $100) they said was not eligible for the free bags because some of the items were on clearance. The second order (around $100) they said was not eligible because of the brand I bought. Basically, the clothes are great but make sure to read the fine print on promotions this company offers! Personally, I will be returning to another company where things are more black and white!

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hi Regina, we appreciate your concerns regarding our promotional offers. Our coupons disclaimers will include purchase requirements and/or exclusions. I will be sure to share your comments with our team. We apologize for any frustration this has caused.

Thumbnail of user keithp51
1 review
4 helpful votes
September 16th, 2017

My mother has shopped at woman within for a several years. She has a woman within credit card. She became very sick and was in the hospital for 6 weeks. ShE has always paid her credit card in full the month she received the bill. Her hospital stay spanned two billing periods. When she came home we called to pay bills they initially as a courtesy refused to take off the late fees. After arguing with a sick woman very weak they agreed to take off half of one months late fee. We said fine we will pay and cancel the card. Then they agreed to take off one month late fee. They still left one month late fee. All of her other cards easily without difficulty due to her illness and great credit history cancelled the late fees without hesitation

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hi Keith, we're sorry to hear about your mother's hospitalization and the frustration she experienced. Please note, the Woman Within credit card is owned and managed by Comenity Bank, which is a separate entity. We do not have access to billing statements or fees.

Thumbnail of user bethb45
1 review
1 helpful vote
July 6th, 2016

I have no problems with the clothing and normally really happy with it. But, the shipping has been horrible. This is my last straw. So I wrote them a note

I did not notice this when I made the order and paid 23 bucks for shipping but, why isn't FEDEX delivering my order to me. Why does tracking say the USPS is delivering it to my mailbox? I wish I would have known it would be delivered like that because, I will be getting it two days later then I am expecting it. I might as well get the free or less expensive shipping. Very misleading!

Tip for consumers:
Don't order from this site if you need something quick.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikhailb1
24 reviews
8 helpful votes
May 18th, 2016

I do not like this site, but my girlfriend is delighted when we were studying. She knows better, so I recommend

Thumbnail of user jennym6
14 reviews
149 helpful votes
February 25th, 2016

Just found this site in the past year. Now mind you, Im big, and tall. I NEVER thought I'd find jeans that fit me again. Gave up on it actually. But wow, they have them. If your 5'11 and a plus size, this site is something you should check out.
Be careful though, they tend to run BIG on sizes. It's worth it the first time to get on chat and have them assist you in finding your size the first time. Save on returning it.

I did read many people complain about cheap material. Well I've been buying stretch denim. The nature of this particular material is that it's thin and doesn't last as long as say a good old fashion pair of levis did. It is what it is. If you want stretch denim, it will be thin and wear out fairly fast. Count on that.

Now for the bad. Returns are horrible.
First of all, if you used a coupon code, (and they have tons of them all the time, just get on their email list and wait for a good one before you buy.)
Anyway you better SAVE the code you used. Because how they do returns is to first get the item back. Then it takes WEEKS for them to process. They will refund the price. It's up to you to reorder. And chances are, by the time this happens your size, or color will be out of stock. But if you used a discount coupon, contact them, give them that same code, and even if it's expired, they can apply it if it's a replacement for something you returned. Now it would make more sense if they just sent a replacement, but I've tried that several times now and it just never works. THey refund, you reorder.
If you want to save time, reorder right away. Again get someone on the phone so you can get the same price. You'll have to pay for the items again, be credited weeks later after they get the returned ones. Kind of a pain but if in a hurry this helps.

I would suggest you first CALL customer service. If a mix up is on their end, (I so far got the wrong item twice, wrong color once, wrong size once my fault once theirs.)
If it's on them they will wave the return fee. If you made a mistake, some nearly 8.00 will be deducted from your credit. So again, it's best to nail down the right size first. They have always been very helpful either on chat or over the phone.

Lastly, I had an issue with one style of pants. Already have 4 pair that are fine but 2 colors simply didn't fit. Same pants, same size. However, the waist band on these would not stretch. Stretch pants with a ridged waist. I got a lady in customer service who was very interested in this. Wrote down every word. Then she said they have had many come back. My details on the problem being the waist seemed to be important to her. Seems they have several manufacturers making the same item. And clearly there is a problem. She said give it a month or so and hopefully this gets fixed.

See? It really does do some good to contact companies. Sometimes they really do care and can fix things. This one seems to fit in that list.

Thumbnail of user nancyp99
2 reviews
0 helpful votes
December 18th, 2016

I have ordered quite a few items from WW. I have been pleased with the quality of the items in most cases. Their sizing chart is good. Returns and refunds have been quite acceptable. I will continue to purchase from this website.

Thumbnail of user lucyaj
24 reviews
25 helpful votes
October 2nd, 2015

Bought a swimwear last week and it's great. It seems like I find a good apparel from womenwithin.

Service
Thumbnail of user josephg39
3 reviews
3 helpful votes
April 1st, 2015

This is lightweight and colorful vest for casual wear. It is perfectly paired with a tshirt and jeans to chase after the kids at the park or take the dog for a walk. It is very long (which I like because I'm 5'10") and it runs large - I would suggest you buy a size smaller than you think you need. Washes well and doesn't pill.

Thumbnail of user briannew1
41 reviews
35 helpful votes
October 22nd, 2015

Recently bought a product and it's guaranteed they had a good service. I recommend this site. Cool!

Service
Thumbnail of user juliev20
16 reviews
53 helpful votes
August 9th, 2016

I've ordered and like the clothes. Far nicer than Walmart. Very good customer service,

Thumbnail of user mjb6
7 reviews
19 helpful votes
November 10th, 2016

Always happy with purchases. Return system is great

Thumbnail of user sheilad21
6 reviews
1 helpful vote
September 8th, 2016

I really like this website. I have bought some clothing from them. The only thing I don't like is that they go a little overboard with the email marketing. I like seeing what items are on sale, but I don't need to know that often.

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From the business

Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.

Company Representative

Thumbnail of user corinned7
Magali R.
Typically responds within 3 days

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