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W!ZZ has a rating of 2.54 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. W!ZZ ranks 445th among Travel Other sites.
When I was taking a flight from Bucharest to Brussels CRL on 30 December to 4 January both flights were very decent, and when I landed in Brussels CRL the landing was very smooth on both flights. I agree
I've used WizzAir twice in my life. The first time there was a glitch with their system and they couldn't find my booking, although I was already at the gate boarding the plane, therefore I already had a boarding pass that was used to pass security and enter the airport, and yet, I was held at the gate as they couldn't find my reservation. Shocking! The second time, I used them on 1 September 2022, when I've booked a short trip in Europe and WizzAir had a massive delay on that flight, from around 21:00 to 15:00 the next day. Obviously we all had to be accommodated in a nearby hotel and had to pay expenses to get to and from the airport, plus other fees, and although WizzAir has recognised the issue and promised to pay within a timeframe specified by their representative (20 business days), more than 35 days have passed without a single penny received in the account. The fact that they are reluctant to give a phone number and rely on emails only, is evidence of their scheme to delay payments. I need to mention the fact that, as per the photos provided, their first reply came on 28 September which is 28 days after the flight took (or supposed to take) place. So there goes another 30 days nearly into replying. All this time, €500 have been gaining interest in their account, rather than on mine. Although I tried my best to call (there is only one number available where you can leave a voicemail and that's it), email and resolve the dispute, WizzAir forces me to use the legal system to recover my money. I cannot express in words how frustrating this is and how appalling is to have such behaviour from their customer service team.
I've used WizzAir twice in my life.
The first time there was a glitch with their system and they couldn't find my booking, although I was already at the gate boarding the plane, therefore I already had a boarding pass that was used to pass security and enter the airport, and yet, I was held at the gate as they couldn't find my reservation. Shocking!
The second time, I used them on 1 September 2022, when I've booked a short trip in Europe and WizzAir had a massive delay on that flight, from around 21:00 to 15:00 the next day. Obviously we all had to be accommodated in a nearby hotel and had to pay expenses to get to and from the airport, plus other fees, and although WizzAir has recognised the issue and promised to pay within a timeframe specified by their representative (20 business days), more than 35 days have passed without a single penny received in the account.
The fact that they are reluctant to give a phone number and rely on emails only, is evidence of their scheme to delay payments. I need to mention the fact that, as per the photos provided, their first reply came on 28 September which is 28 days after the flight took (or supposed to take) place. So there goes another 30 days nearly into replying. All this time, €500 have been gaining interest in their account, rather than on mine.
Although I tried my best to call (there is only one number available where you can leave a voicemail and that's it), email and resolve the dispute, WizzAir forces me to use the legal system to recover my money. I cannot express in words how frustrating this is and how appalling is to have such behaviour from their customer service team.
Tip for consumers:
STAY AWAY, EVEN IF THE PRICE IS ATTRACTIVE!!
Products used:
flights
Sucked airline company.
My flight from Bucharest to Copenhagen was delayed for unknown reason over 4 hours, which made me not only missed my next flight, but also made me additionally spent more money to book hotel for one night.
Over the period of delaying, not service people informed us the reason, until very late end, all the passengers got angry, they just slowly gave us a bottle of water and chocolate.
I contacted the service, they just said 'sorry, we cannot reimburse your cost for booking new flight and hotel'. Excuse me? If 'Saying Sorry works, why should i contact you'? Your airline's error, but cost me spend far more money.
But you did nothing to solve my issue.
I complained with my friends, they all complained this company.
This is the first time i took the flight from this company, no more.
Suggestion for all passengers, Please be avoided from this company. It is horribly sucked, I wish this company will bankrupt soon.
Products used:
Sucked airline company.
My flight from Bucharest to Copenhagen was delayed for unknown reason over 4 hours, which made me not only missed my next flight, but also made me additionally spent more money to book hotel for one night.
Over the period of delaying, not service people informed us the reason, until very late end, all the passengers got angry, they just slowly gave us a bottle of water and chocolate.
I contacted the service, they just said 'sorry, we cannot reimburse your cost for booking new flight and hotel'. Excuse me? if 'Saying Sorry works, why should i contact you'? Your airline's error, but cost me spend far more money.
But you did nothing to solve my issue.
I complained with my friends, they all complained this company.
This is the first time i took the flight from this company, no more.
Suggestion for all passengers, Please be avoided from this company. It is horribly sucked, I wish this company will bankrupt soon.
Don't bother with the extra 11.50 flight protection, just another racket. Will fly 100s of miles out of my way to avoid this airline ever again. A lot of these airlines deserve to go out of business with the rackets they are pulling. They don't deserve taxpayers bailouts.
Wizzair has changed carrier bag standard dimensions to charge every passenger also for their carrier bag. This is illegal and should be raised with consumer protection Which.
Wizzair cancelled my flight while I was at the boarding gate without any previous notice. Moreover they refused to give the proper compensation as per EU rules. Bad customer service and ILLEGAL behaviour. AVOID them if you don't want to ruin your vacation!
Was supposed to fly from Glasgow but they cancelled the flight and
Offered to fly us from London instead. They didn't bother to help us get
From Glasgow to London although these are different cities in different
Countries slmost 650 km apart snd it was their duty. It took me 1 year
To get my money back from them and I intend to report them to CAA so
They get a hefty fine. From their FB page I could see they make a habit
To camcel flights without offering re-routing, they take advantage that
People don't know their rights or don't want to fight with them. In
Fact this situation was not singular, another time was supposed to fly
From Bucharest to London, we flew from Bucharest to Budapest instead
Because they had only 1 pilot. God help us something should have
Happened to that pilot. Pasenger safety and comfort was of no concern to
Them, kept us for almost 2 hours in a hot and humid plane with no
Water, no ventilation and no food, they refused to let us off the plane
To buy something saying we will be left on our own. There were little
Babies crying all the time because of the conditions, all they cared is
Making a few extra pounds by selling us all their crap which wasn't even
Enough for all the people in the plane. Another time they
Blatantly lied to us, had more 3 hours delay, initially they said it was
Due to bird strike, asked them to prove or I would take them to court,
They paid after 2 months of arguing. I flew about 10 - 15 times
With them before giving up on them, had delays on about 70% of them and
On average the delay time was 1 hour - 1 hour and a half. Nothing can
Prepare you when you're suppose to arrive at 2 am but arrive after 5 am
Without getting sny sleep and being a zombie for the whole day. The
Air staff was sometimes nice, sometimes a bit rude, being blunt, not
Accepting Scottish pounds (they never explained why, they're still
Pounds like the English ones which they accepted) and the staff from
Customer support is useless.
Tip for consumers:
Their flights are always canceled or delayed and you will never get refund. Worst airlines never use them.
WARNING about Budport Ground Handling Crew (I do not yet know if the actions of Budport are condoned by WIZZ Air, the Airline cabin crew experience itself was a very good one)...
(One of my visits to Hungary involved the inauguration of a new industrial plant that included the attendance of Viktor Orbán, the Hungarian Premier. Then Budport totally screw the experience of Hungary by racketeering).
If you are flying WIZZ Air through Budapest Airport to Luton, and you are not a Hungarian Citizen, you stand a strong chance of being fleeced by Budport Ground Handling Crew. I have a Cabin bag that I have taken all over the World, and including on previous WIZZ flights to Europe. This time, Budport demanded 35 Euros because my bag was 44 centimeters in height instead of 42 centimeters, as stated on the Boarding Card.
2 centimeters! Less than 1 Inch... My Cabin bag fitted into the bag checker no problem, but was less than 1 inch in height too much. I have the photograph and I am raising a formal complaint.
Even more concerning was that there were passengers with much bigger cabin bags, but these passengers appeared to be Hungarian.
I have come to the conclusion that you have a stronger chance of being racketeered if you fit the following criteria:
1. Non-Hungarian (If travelling through Budapest)
2. Older in age (40-50+)
3. You might look like you can afford to pay around 35 Euros penalty (not sure about this one)
There were three Boarding Pass checkpoints as follows:
-Scanning of Boarding Pass at Gate
-Then entry into a cavernous warehouse holding area with a sort of cage layout
-Then a further Boarding Pass checkpoint (This is where the Racketeering takes place, my experience was meted out by an innocent looking but very UNpleasant young man; he gave his details only as Supervisor 3)
-Then a third and final Boarding Pass checkpoint (This was staffed by two Ladies, who were informed by 'Supervisor 3' that I was not allowed to board the Airplane... They looked embarrassed and one Lady disappeared off somewhere, I think they have seen this happen so many times before).
I employ 25 Hungarians in my business in the UK, I love the Hungarians in general, I look after them properly and they work hard for me, but this little Weasel called 'Supervisor 3' is not a good example for the Country. Supervisor 3 also tried to snap my boarding pass out of my hand. A really unpleasant and nasty individual.
Just be aware that there is clearly a revenue generation policy in place and Budport are very zealous & aggressive in achieving their targets.
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