Everything is perfect. Great work

Tina started working for me about 5 months ago. I needed 3 housekeepers total to clean on Sundays biweekly. Tina and I negotiated a rate. At that time, she was given a list of responsibilities, she agreed to them. I explained that some items on the list would need training but I expected that they become independent in 2 months max. I instructed Tina that I work, go to school, and teach a practicum. I would need to communicate via text or email.
Problems
Tina only had 3 housekeepers total on 2 Sundays she has worked for me (her second visit). She brought one housekeeper one additional time. The other staff she brought to my home were handymen- a plumber and a person to fix an electrical problem.
Tina brought a plumber in and negotiated a price with me. After the job was complete and he was done and paid, she told me she had lied to him. He had expected to get paid 3 times as much for the job. I didnt like that she was dishonest with him and didnt tell me until after he completed the job.
Since Tina didnt bring help, she took 3-4 times as long working in my home. This required me to remain at home from 8-5.
She asks for more money because it took her so long. I must continually point out that each thing she did was on the list provided to her when we negotiated.
Tina kept starting up personal conversations. Most recently, she told me about her cleaning job in Atlanta. She repeatedly asked me to find her a lawyer.
Tina would neglect to do things on the list. At 5PM, when it was time to do the walk through, I would name off things she forgot and let her do them but I would run out of time.
For the next 2 months, I would write lists of things she neglected to do on prior visits. Each time she has chosen to ignore each note because my cat fountains and Cat Genies were not installed properly. The list was about a full-page long.
She left my cats water fountains extremely dirty. These are automatic fountains. I didnt realize right away. My oldest is on chemo. This made her throw up for 48 hours.
The thing that annoyed me most this week is that she decided to school me in what was professional. As I mentioned above, during the week I am constantly on the go during working hours and after hours. I do most of my correspondence over text or email. She was made aware this was necessary when we were in negotiations. Earlier this week, I had decided to give her another chance. I texted her the details. She left me a nasty message saying that texting wasnt a professional way for me to handle business. I have been involved in a successful business since I was 14 years old in hotel and hospitality. I have worked in many aspects of the business. In my experience, the customer sets the pace for what type of communication is appropriate/professional.
In closing, I would not recommend All Around Cleaning Service for several reasons:
1. She agrees to things just to get her foot in the door. Then she back pedals to less people, more money, and less convenience for the customer.
2. When she plays middle man to a plumber, she lies to him about how much he will get paid as he works. She tells me after the job is done and he is gone. She thought she was just getting me a better price on plumbing but that was being untrustworthy.
3. Tina was given many chances and didnt care enough about herself or her companys reputation to get the job she agreed to done.
4. The most disturbing thing was when I explained how she left the water fountain made my cat ill, Tina didnt even apologize. She didnt blink an eye.

Tina keeps saying she will do all she can. I have waited months. I cant wait on her from 8AM-5PM anymore. I cant trust her. I told her what she continues to forget things. I have written it down. Tina talks down to me as if I were a child about what is professional. I know people make mistakes and some things take time to learn but I dont have any more time. Im not going to deal with her asking for more money for things that were previously negotiated and a job she doesnt do well.

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